Payments and Declines

For payments via credit or debit card, CHMCA accepts Visa, MasterCard, American Express, and Discover cards.

True

A checking account routing number will always be 15 digits.

False

An AVS Mismatch error occurs because the account holder has been placed on the NSA Watch List.

False

Apex and Epic communicate in real time, and so the balance in Apex will always be a current, accurate balance.

False

The hospital accepts Care Credit as well as other types of cards, such as child support cards.

False

You do not need to repeat the card or checking account information back to the caller before processing.

False

You must get an actual check number for a check payment because it will process the actual check.

False

Anyone can call and make a payment on an account if they know how much they are paying (and the balance is at least the amount of the payment), even if not listed in registration.

True

If Apex is down, you may need to fill out a CC or CBP form to process the payment later, when Apex is back up.

True

If CHMCA attempts to process a check (received by mail or in a doctor's office) and it is returned as "NSF", there will be one more attempt to process the check automatically.

True

If you call a guarantor back regarding a payment declined, you would leave our standard voice mail message and would not leave any information indicating a declined payment or payment issue.

True

If you process a payment incorrectly (for example, for too much money) it will take at least 72 hours for the money to post back to their card or bank account.

True

It is a free service for patients/families to PBP (Pay By Phone) with a representative.

True

You must select the most recent statement when taking a payment in Apex.

True

You should always verify the one-time payment amount before hitting "Submit" on the final payment screen.

True