PL200

You have a form that displays a custom field from an entity.A customer wants to restrict users from filtering on the custom field.You need to prevent users from filtering the field in Advanced Find.What should you modify? a. Fields in the Edit Filter Criteria option of the Quick Find view b. the Field Security field on the Field Properties form c. a searchable field on the Field Properties form d. Fields in the Add Find Columns option of the Quick Find view

A searchable field on the Field Properties form

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design and create the solution for gathering contact information from guests for marketing purposes.What should you use? Extract business card data a. AI Builder b. Common Data Service c. Power Virtual Agents d. Power Automate

AI Builder

You need to ensure that there are no leads for a customer before you create a new opportunity for the customer.How can you use duplicate detection rules to achieve this goal? Base Record Type a. Topic b. Account c. Originating Lead

Account

You have a business process flow.You need to update the business process flow while minimizing administrative and maintenance efforts.What should you implement? Create checklist records in specific stages on demand a. Action Step b. Classic Workflow c. Power Automate Flow

Action Step

You must create a form for team members to use. The form must provide the ability to: ✑ Lock a field on a form. ✑ Trigger business logic based on a field value. ✑ Use existing business information to enhance data entry. You need to implement business rule components to create the form. Which components should you use? Components: Actions Conditions Recommendation 1. Lock a form field 2. Trigger business logic based on a field value 3. Leverage existing business information to enhance data entry

Actions Conditions Recommendation

You are a Dynamics 365 Customer Service administrator. Users report that the main form does not display data from other entities or allow them to edit data from other entities.You need to embed information from other entities in the form and allow users to edit the data. Which actions should you perform? Edit data a. Add a mobile form b. Add a quick create form c. Add a subgrid d. Add a virtual entity

Add a quick create form

You are a Dynamics 365 Customer Service administrator. Users report that the main form does not display data from other entities or allow them to edit data from other entities.You need to embed information from other entities in the form and allow users to edit the data. Which actions should you perform? View data a. Add a reference panel b. Add a quick view

Add a quick view

You are a Dynamics 365 administrator.You create a new app.You need to create the site map for the app.Which three actions should you perform in sequence? a. Add a view b. Add a group c. Add an area d. Add a subarea

Add an area Add a group Add a subarea

Question 11 ( Question Set 1 ) A car dealership has a Dynamics 365 Sales environment for its sales company and another environment for its leasing company.Users in one environment must not be able to see the other environment.You need to grant salespeople access to the sales company environment. What should you do? a. Add salespeople to an Office 365 security group b. Add salespeople to a security role c. Set privileges d. Set app security

Add salespeople to an Office 365 security group

You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.You need to determine if you can revise the template. Which Word template change can you make? a. Add the Discount field conditionally. b. Format the table to have alternating color rows. c. Format the Created On field to a long date format. d. Add the address of the customer.

Add the address of the customer.

You are a Dynamics 365 help desk administrator.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? Add a doughnut chart that shows cases by owner a. System Chart b. Personal Dashboard c. Area Chart

Area Chart

You are a Dynamics 365 help desk administrator.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? Add a tag chart by using opened cases a. System Chart b. Personal Dashboard c. Area Chart

Area Chart

You plan to automate several different processes by using Power Automate.Each process has unique characteristics.You need to recommend components for each process.Which components should you recommend? Access data from a public web site with no API functionality for emails processed through an unmonitored queue a. Attended UI flow b. Unattended UI flow c. Flow that uses a custom connector d. Flow that uses a pre-built connector

Attended UI flow

You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user interaction can reference more than one topic. You need to be able to capture a value in an initial topic and use it in subsequent topics.Which type of variable should you create? a. Context b. Bot c. Topic

Bot

You are a Dynamics 365 administrator for a veterinarian clinic.On the client appointment form, there is a drop down field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added.You need to create a dynamically visible field. What should you configure? a. field visibility on the form b. workflow c. business process flow d. business rule

Business rule

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to add controls to the check-in solution for the health and wellness questions.Which form control should you use? a. Drop down b. Check box c. Text input

Check box

You are a Dynamic 365 administrator. You create a new solution in Dynamics 365.You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps.Which actions should you perform? Guide the user with actions to take a. Configure views and charts b. Configure business process flows c. Configure workflows

Configure business process flows

You are a Dynamic 365 administrator. You create a new solution in Dynamics 365.You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps.Which actions should you perform? Ensure user interaction in manageable steps a. Configure the timeline on the form b. Configure each stage with the actions that needs to be completed c. Configure insights

Configure each stage with the actions that needs to be completed

You create workflows to automate business processes.You need to configure a workflow to meet the following requirements: ✑ Be triggered when a condition is met. ✑ Run immediately. ✑ Perform an action when a condition is met. You need to create a workflow that automatically sends emails based on a mail merge template. Run Immediately a. Approve the workflow b. Configure the workflow to run now c. Configure child workflow to run now

Configure the workflow to run now

You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses.You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in.You need to assign default permissions to students.What should you do? a. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user. b. Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time. c. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role.

Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user.

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.You need to determine how to design the chat solution to answer those questions.What should you do? Identify attributes for snow conditions a. Create a custom entity b. Create a new topic c. Create a new variable d. Create an escalation

Create a custom entity

The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist.You need to import the leads without changing the data from the partner company. What should you do? a. Create a data map on the first import by using the Import Data wizard. b. Add a template for Import Data. c. Use Import File Translations. d. Create a data map in Data Management.

Create a data map on the first import by using the Import Data wizard.

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to embed the FAQbot into the communication solution. Which actions should you perform? Add a new FAQ solution to the communication solution for the first time a. Import an existing app b. Create a new app c. Import a new page d. Import bot

Create a new app

You create a report by using Power BI Desktop and publish the report to the Power BI service. You enable Power BI visualization embedding in a model-driven app.You need to configure the model-driven app to display a Power BI tile. Which three actions should you perform in sequence? a. Pin the Power BI report to a new dashboard in the Power BI service b. Create a personal dashboard in the model-driven app c. Share the dashboard with the appropriate user in the app d. Add a Power BI tile to the dashboard and select the Power BI dashboard in the app e. Ensure the dashboard is available to the appropriate security roles

Create a personal dashboard in the model-driven app Add a Power BI tile to the dashboard and select the Power BI dashboard in the app Share the dashboard with the appropriate user in the app

You create a report by using Power BI Desktop and a Power BI dataset that is connected to Azure SQL Database.Multiple groups of employees will use the report.You need to ensure that each group of employees can see only data that pertains to their group. What should you do? a. Create and assign file security profiles. b. Create and assign Common Data Service security roles. c. Create and assign roles by using row-level security.

Create and assign roles by using row-level security.

A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.The chatbots must prompt users to enter or select a product.You need to store the model information so that it can be reused across all chatbots.Where should you store the model data? a. Global variables b. Custom entities c. Topics d. Multiple choice options

Custom entities

You are a Dynamics 365 Customer Service administrator.You need to configure the following automation for the sales team: ✑ Send an email when the status changes on an Opportunity. ✑ Text the sales manager when an Opportunity is created. Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? Email when the status changes a. Dynamics 365 Workflow b. Microsoft Flow c. Business Process Flow

Dynamics 365 Workflow

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.Which roles should you recommend? Perform backups for an instance Roles: a. Office 365 global admin b. Office 365 service admin c. Dynamics 365 service admin d. Dynamics 365 system admin

Dynamics 365 service admin

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.Which roles should you recommend? Assign roles to users Roles: a. Office 365 global admin b. Office 365 service admin c. Dynamics 365 service admin d. Dynamics 365 system admin

Dynamics 365 system admin

You create a new Power Virtual Agents chatbot for an organization.Testing and production deployment of the chatbot are not complete.You need to ensure that appropriate users can access the chatbot. Which methods should you use? Deploy the chatbot to production for public consumption a. Embed the chatbot code in an IFrame on your company's public website b. Deploy the chatbot to Microsoft Teams in your tenant c. Deploy the chatbot to AppSource

Embed the chatbot code in an IFrame on your company's public website

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portalג€™s email registration process. Which solution should you use? a. Default the invitation code from the email upon logging into the portal b. Auto-populate the invitation code field on the sign in screen from the email link c. Embed the invitation code in the email link URL d. Send the customer their username and temporary password in the email link

Embed the invitation code in the email link URL

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portalג€™s email registration process.Which solutions should you use? 1. Implement the invitation code redemption process a. Auto-populate the invitation code field on the sign-in screen from the email link b. Embed the invitation code in the email link URL c. Send the customer their username and temporary password in the email link 2. Validate the user's email a. Two-factor auth b. Azure Active Directory auth c. Social provider sign-in d. Invitation code sign-up

Embed the invitation code in the email link URL Invitation code sign-up

You are creating a new business process flow to qualify leads.You create an action. The action is not available inside the Action Step.You need to make the action available to the Action Step.Which two steps must you perform? a. Ensure that the entity for the action matches the corresponding entity for the business process flow stage. b. Add at least one step to the action. c. Select Run as an on-demand process. d. Activate the action.

Ensure that the entity for the action matches the corresponding entity for the business process flow stage. Add at least one step to the action.

You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow.The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the Windows 10 device with the credentials for a user account named User1.You need to ensure that the flow runs during non-peak hours and requires no physical user intervention. What should you do? a. Ensure that the User1 account has an active user session on the device. b. Ensure that all user sessions are signed out. c. Ensure that there are no active user sessions on the device. d. Ensure that all user sessions are signed out except for locked user sessions.

Ensure that there are no active user sessions on the device.

You are designing a chatbot for a sports outlet.You need to complete the chatbot. Which features should you use? Enable the chatbot to relate to a real-world object or topic in a dialog a. Topics b. Entities c. Variables d. Flows

Entities

You are a Dynamics 365 Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view? a. Microsoft Excel template b. Entities component of a solution c. Microsoft Virtual Studio d. Templates area

Entities component of a solution

A company plans to implement AI Builder to add intelligence to several business processes.Each business process uses different sources and produces different outputs.You need to determine which AI Builder model types to use.Which model types should you use? Identify a person's age in a paragraph when written using the pattern twenty years old a. Entity extraction b. Text recognition c. Key phrase

Entity extraction

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the FAQ solution to handle unknown responses.Which component should you use? Handle an unknown question from a guest in a conversation a. Escalate b. Fallback topic c. Failure path

Escalate

A company creates a Power Virtual Agents chatbot.You need to determine when live agents are engaged to provide support.Which metrics should you use? Determine which topics are transferred to live agents more often a. Engagement over time b. Session outcomes over time c. Escalation rate drivers d. Escalation rate

Escalation rate drivers

You are a Dynamics 365 Customer Service developer.A salesperson creates a chart.You need to ensure that the chart is available to all users on the team.Which 2 actions should the salesperson perform (in order)? Actions: a. Share the chart with the team b. Assign the chart to each person on the team c. Export the user chart to Microsoft Power BI. Import it as a Power BI visualization d. Export the user chart for import as a user chart e. Export the user chart for import as a system chart

Export the user chart for import as a user chart Share the chart with the team

A company plans to implement AI Builder to add intelligence to several business processes.Each business process uses different sources and produces different outputs.You need to determine which AI Builder model types to use.Which model types should you use? Identify items and prices from an invoice a. Form processing b. Text recognition c. Object detection

Form processing

You use Power BI Desktop to configure Power BI reports.You need to create a canvas app that displays user account information and include the app in a Power BI report. Which three actions should you perform? a. From the Power Apps Insert menu, add a Power BI tile b. From the Power BI Desktop menu, insert a Power Apps visual and include the required fields in the Power Apps data c. Publish the report to the Power BI service d. Connect to Common Data Service from Power BI Desktop

From the Power BI Desktop menu, insert a Power Apps visual and include the required fields in the Power Apps data Publish the report to the Power BI service Connect to Common Data Service from Power BI Desktop

You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance.Users record Production instance data in the Sandbox instance.You need to ensure that the users only record data in the Production instance.Which security function needs to be edited to prevent access to the Sandbox? Dynamics 365 Sandbox Instance a. Roles b. Groups c. Access Rights

Groups

You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance.Users record Production instance data in the Sandbox instance.You need to ensure that the users only record data in the Production instance.Which security function needs to be edited to prevent access to the Sandbox? Microsoft 365 Admin Center a. Roles b. Groups c. Licenses d. Access Rights

Groups

A company has a custom website.You need to embed a Power Virtual Agents chatbot into the website.What should you use? a. Webpage URL b. Form ID c. Bot ID d. IFrame

IFrame

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to embed the FAQbot into the communication solution. Which actions should you perform? Configure the FAQ solution in Microsoft Teams a. Configure the FAQbot b. Import a chatbot c. Create a new chatbot

Import a chatbot

You need to ensure that there are no leads for a customer before you create a new opportunity for the customer.How can you use duplicate detection rules to achieve this goal? Base Record Type a. Lead b. Account c. Opportunity

Lead

You are a Dynamics 365 Customer Service administrator.A user must be able to view system posts and activities in a dashboard.You need to create the dashboard for the user. Which components should you use? Display activities a. Lists b. Social Insights c. Organization Insights d. Relationship Insights

Lists

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.You need to determine how to design the chat solution to answer those questions.What should you do? Identify and reference the company event a guest mentions a. Load the response into a variable b. Use smart matching to load an entity into a topic c. Load the extracted topic into a variable

Load the extracted topic into a variable

You are designing a canvas app that connects to Common Data Service.You need to configure the app to meet the requirements and ensure that the canvas app is available offline.What should you implement? Display data to a user when the app is offline a. LoadData b. LoadDataOffline c. ShowData

LoadData

You are a Dynamics 365 Customer Service system administrator. You create an app for the sales team.Members of the sales team cannot access the app.You need to ensure that sales team members can access the app.Where should you configure app permissions? a. Dynamics administration center b. Manage Roles c. Security Roles

Manage Roles

You create and publish a Power BI report that contains an embedded canvas app. The report will be used by multiple people. The canvas app has an issue that must be corrected.You update the canvas app. You need to ensure that the updated canvas app is available in the published Power BI report. What should you do? a. Manually refresh the data source on the published Power BI report b. Publish the canvas app c. Publish the Power BI report from Power BI Desktop and reshare to any users d. Publish the Power BI report from Power BI Desktop

Manually refresh the data source on the published Power BI report

The owner of a company needs to know who signs into the system.You need to ensure that the owner can view the user audit logs.Where does each action need to be performed? View User Audit Logs a. Advanced Find b. Individual Record c. User Summary Report d. Microsoft 365 Compliance

Microsoft 365 Compliance

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the resort portal to meet the business requirements.Which data source should you use? a. Common Data Service b. Microsoft Excel c. Azure SQL Database d. SQL Server

Microsoft Excel

You are a Dynamics 365 Customer Service administrator.You need to configure the following automation for the sales team: ✑ Send an email when the status changes on an Opportunity. ✑ Text the sales manager when an Opportunity is created. Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? Create a Wunderlist task a. Dynamics 365 Workflow b. Microsoft Flow c. Business Process Flow

Microsoft Flow

You are a Dynamics 365 Customer Service administrator.You need to configure the following automation for the sales team: ✑ Send an email when the status changes on an Opportunity. ✑ Text the sales manager when an Opportunity is created. Create a Wunderlist task when an Opportunity is open for 30 days. Which tool should you use for each requirement? Text when the Opportunity is created a. Dynamics 365 Workflow b. Microsoft Flow c. Business Process Flow

Microsoft Flow

You manage the Dynamics 365 Customer Service environment for an organization.Microsoft SharePoint will not be deployed in the environment for a year.You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? a. Microsoft Skype for Business b. Microsoft Exchange Online c. Microsoft OneNote d. Microsoft Yammer e. Microsoft OneDrive for Business

Microsoft Skype for Business Microsoft Exchange Online Microsoft Yammer

The sales team at a software company wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Solution: Enable Outlook integration. Does the solution meet the goal? Y/N?

N

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.The company does not have any Office 365 application integrations enabled.You need to recommend a storage solution that keeps storage costs low. Solution: Enable OneDrive for Business.Does this meet the goal? Y/N?

N

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.The company does not have any Office 365 application integrations enabled.You need to recommend a storage solution that keeps storage costs low. Solution: Enable OneNote integration. Does this meet the goal? Y/N?

N

You are creating Power Virtual Agents chatbot that captures demographic information about customers.The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group. Does this meet the goal? Y/N?

N

You are creating Power Virtual Agents chatbot that captures demographic information about customers.The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use age for Identify in the question and then add branches for each group that use conditional logic. Does the solution meet the goal? Y/N?

N

You are creating Power Virtual Agents chatbot that captures demographic information about customers.The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use multiple choice for Identify in the question and create options that represent of the age groups. Does this meet the goal? Y/N?

N

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1. The OnSelect property for Button1 contains the following expression: Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text}). Y/N? If you update the record in the Collection function to include the value from a new field named Age, it will result in an error.

N

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1. The OnSelect property for Button1 contains the following expression: Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text}). Y/N? When Button1 is pressed, if a record with the current value of Id. Text already exists in the People collection, the values for FirstName and LastName are updated

N

You are designing a canvas app that connects to Common Data Service.You need to configure the app to meet the requirements and ensure that the canvas app is available offline.What should you implement? Pass values from the current screen when moving to another screen a. Navigate b. Back c. MovePrevious

Navigate

You need to recommend a role for users to perform several required tasks. The solution must use the principle of least privilege.Which roles should you recommend? Create new users Roles: a. Office 365 global admin b. Office 365 service admin c. Dynamics 365 service admin d. Dynamics 365 system admin

Office 365 global admin

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to design the FAQ solution to handle unknown responses.Which component should you use? Redirect a quest with an unknown question to a live staff member a. Power Apps b. Power Virtual Agents web application c. Microsoft Teams d. Omnichannel for Dynamics 365 Customer Service

Omnichannel for Dynamics 365 Customer Service

You are creating a canvas app.A user will click a button on each screen of a Power Apps app to proceed to the next screen.You need to implement the action which selects the next screen that the user sees.Which event should you handle? a. ScreenTransition b. OnSelect c. OnLoad d. OnCheck

OnSelect

You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner.You need to configure the relationship behavior type.What should you use? a. Referential b. Referential, Restrict Delete c. Parental d. Restrict

Parental

You are a Dynamics 365 help desk administrator.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? Add a Microsoft Power BI visualization a. System Chart b. Personal Dashboard c. Area Chart

Personal Dashboard

You are a Dynamics 365 help desk administrator.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? Add a chart from a view that a user creates a. System Chart b. Personal Dashboard c. Area Chart

Personal Dashboard

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. You need to embed the check-in solution into the communication solution. 1. What must you use to embed the check-in solution? a. Visual Studio b. Power Apps Web Studio c. AI Builder d. Common Data Service 2. Where must the check-in solution be available within the communication solution? a. Chat section of the solution b. Microsoft 365 Apps selection grid c. in an embedded webpage d. in a tab

Power Apps Web Studio In a tab

You have a business process flow.You need to update the business process flow while minimizing administrative and maintenance efforts.What should you implement? Allow users to navigate to the previous stage only from specific stages a. Action Step b. Classic Workflow c. Power Automate Flow

Power Automate Flow

You configure an alert in Power BI.You need to alert users when the value of a tile exceeds a threshold. Where should you configure the Power BI alert so that it triggers the process? a. Power BI b. Common Data Service c. Power Automate d. Power BI admin portal

Power BI

A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process.You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA.You need to configure the solution.What are two possible ways to achieve this goal? a. Remove all of the privileges for BPFA. b. Use a business rule to prevent users from switching to BPFA. c. Deactivate BPFA. d Change the display order of the business process flows to move BPFA to the bottom of the list

Remove all of the privileges for BPFA. Deactivate BPFA.

You create workflows to automate business processes.You need to configure a workflow to meet the following requirements: ✑ Be triggered when a condition is met. ✑ Run immediately. ✑ Perform an action when a condition is met. You need to create a workflow that automatically sends emails based on a mail merge template. Perform an action when a condition is met a. Send an email b. View chart c. Update a security role

Send an email

A company uses Common Data Service to manage account and contact information.The company plans to use the AI Builder model to make key business decisions.You need to integrate prebuilt AI Builder models with Power Automate flows. Which models should you use? Determine the likelihood that customers will purchase additional products a. Sentiment analysis model b. Category classification model c. Entity extraction model d. Prediction model

Sentiment analysis model

A company creates a Power Virtual Agents chatbot.You need to determine when live agents are engaged to provide support.Which metrics should you use? Determine the number of chats per day that are transferred to live agents a. Engagement over time b. Session outcomes over time c. Escalation rate drivers d. Escalation rate

Session outcomes over time

You create a new Power Virtual Agents chatbot for an organization.Testing and production deployment of the chatbot are not complete.You need to ensure that appropriate users can access the chatbot. Which methods should you use? Allow other licensed internal users to edit the chatbot a. Share the chatbot to each user individually b. Share the chatbot to a security group containing all users c. Deploy the chatbot to Microsoft teams in your tenant

Share the chatbot to a security group containing all users

You are developing an app.You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the companyג€™s social media teams distribution list.You need to create a connection to the Twitter service and build a solution. Which four actions should you perform in sequence? 1. Create an action to search for the new posts with the hashtag 2. Select the social media connector and enter the user credentials for the connection 3. Sign in to the Business platform admin center and create a new project and connection set 4. Create a trigger to send a mobile notification 5. Select the social media connector generate an auth. key from the service, and enter the key for the connection 6. Create an action to send a mobile notification 7. Create a trigger to search for the new posts with the hashtag 8. Sign in to Power Automate and create a new blank flow

Sign in to Power Automate and create a new blank flow Select the social media connector and enter the user credentials for the connection Create a trigger to search for the new posts with the hashtag Create an action to send a mobile notification

You are using Power BI to build a dashboard for a company.You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.Employees and external users must not be permitted to share the dashboard with other users.You need to share the dashboard with the employees and external users.Which three actions should you perform? a. Create a dynamic distribution list. Add all users to the distribution group and use the list to share the dashboard. b. Sign into the Power BI service. Open the dashboard and select Share. c. Enter the individual email address of internal and external users. d. Sign into Power BI Desktop. Open the dashboard and select Share. e. Clear the Allow recipients to share your dashboard (or report) option. f. Create a distribution group. Add all users to the distribution group and use the list to share the dashboard.

Sign into the Power BI service. Open the dashboard and select Share. Clear the Allow recipients to share your dashboard (or report) option. Create a distribution group. Add all users to the distribution group and use the list to share the dashboard.

You are designing a desktop user interface (UI) flow.The UI flow automates legacy software.You need to prepare data for transfer to Microsoft SharePoint list. Which four actions should you perform in sequence? 1. Select info to pass to the SharePoint list 2. Copy and paste the text in the output definition window 3. On the Outputs menu of the UI flow, choose Select Text On Screen 4. Enter a name and description for the output 5. Start recording the UI flow 6. Stop the recording and save the flow

Start recording the UI flow On the Outputs menu of the UI flow, choose Select Text On Screen Select info to pass to the SharePoint list Enter a name and description for the output

You create workflows to automate business processes.You need to configure a workflow to meet the following requirements: ✑ Be triggered when a condition is met. ✑ Run immediately. ✑ Perform an action when a condition is met. You need to create a workflow that automatically sends emails based on a mail merge template. Be triggered when a condition is met a. Publish workflow b. Subject contains data c. Trigger when a Power Automate button is pressed

Subject contains data

You are a Dynamics 365 help desk administrator.You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? Add a stacked column chart shared with your team a. System Chart b. Personal Dashboard c. Area Chart

System Chart

The owner of a company needs to know who signs into the system.You need to ensure that the owner can view the user audit logs.Where does each action need to be performed? Activate User Auditing a. system settings b. personal settings c. customize the system d. Microsoft 365 compliance

System Settings

You are creating a business rule to implement new business logic.You must apply the business logic to a canvas app that has a single screen named Screen1.You need to configure the scope for the business rule.Which scope should you use? a. Screen1 b. Table (entity) c. All Forms d. Global

Table (entity)

A company uses Common Data Service to manage account and contact information.The company plans to use the AI Builder model to make key business decisions.You need to integrate prebuilt AI Builder models with Power Automate flows. Which models should you use? Extract specific text from a PDF document a. Text recognition model b. Key phrase extraction model c. Text recognition model and key phrase extraction model

Text recognition model and key phrase extraction model

You manage Dynamics 365 for a company.You must prevent users from launching and using Power Automate.You need to hide the Flow button on the user interface. Which configuration setting should you change? a. the SiteMap b. the Customizations section of System Settings c. the Entity component of the default solution d. the Buttons tab of Flow

The customization's section of System Settings

You configure an alert in Power BI.You need to alert users when the value of a tile exceeds a threshold. Who can see alerts configured for Power BI? a. The person who created the alert b. The dashboard owner and the person who create the alert c. Everyone who has access to the dashboard d. Everyone who has access to the Power BI instance

The person who created the alert

You are a Dynamics 365 Customer Service administrator.A user must be able to view system posts and activities in a dashboard.You need to create the dashboard for the user. Which components should you use? Display system posts a. Timeline b. Organization Insights c. IFrame d.Relationship Insights

Timeline

You are designing a chatbot for a sports outlet.You need to complete the chatbot. Which features should you use? Define the path and triggers for a chatbot conversation a. Topics b. Entities c. Variables d. Flows

Topics

A company uses Common Data Service to store sales data.For the past few quarters, the company has experienced a decrease in sales revenue. The company wants to improve sales forecasting.The company plans to use AI Builder to implement the solution. You select fields that will be used for prediction. Which three actions should you perform in sequence? a. Export data from Common Data Service into Microsoft Excel b. Train the category classification AI model by using Common Data Service data c. Train the AI model by using data exported to Microsoft Excel d.Publish the AI model e. Use the model with Power Apps f. Import the AI model analysis into Common Data Service g. Train the prediction AI model by using Common Data Service data

Train the prediction AI model by using Common Data Service data Publish the AI model Use the model with Power Apps

You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually.You need to ensure that users can create and run web UI flows.Which three components must you install and configure on userג€™s devices? a. UI Flows application b. Latest version of Microsoft Edge c. On-premises data gateway d. Selenium IDE e. Latest version of Mozilla Firefox

UI Flows application Latest version of Microsoft Edge Selenium IDE

You plan to automate several different processes by using Power Automate.Each process has unique characteristics.You need to recommend components for each process.Which components should you recommend? Access data from an internally created web application with basic REST API functionality as part of a nightly batch job a. Attended UI flow b. Unattended UI flow c. Flow that uses a custom connector d. Flow that uses a pre-built connector

Unattended UI flow

Background - Alpine Ski House is a boutique mountain resort that offers year-round spa and outdoor activities such as snow sports, hiking, mountain biking, and more. The resort has been family owned and operated for more than 50 years. The company has been able to remain profitable while not needing to adopt new technologies. Current environment. General - Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events.The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resortג€™s existing FAQs.Current environment. CommunicationCommunication between staff members is primarily conducted through email and SMS text messages.Conversations between staff members and guests are often lost.Conference calls are used for all group meetings.Current environment. Event registrationCorporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity.Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.Current environment. Check-in progressGuests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resortג€™s records. Current environment. Marketing - At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.Current environment. Resort policies and event inquiriesA guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event.Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQג€™s are out of date. Requirements. General - Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.All solutions must be simple to use, easy to maintain, and represent the brand of the resort.You must implement the following solutions:a centrally managed communication solutiona customer service solutiona resort portala chat solutiona check-in solution Requirements. Communication - Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guestג€™s names and email addresses.You must send guests a welcome email that includes a unique registration number for authentication with the resortג€™s portal.Guests must receive a separate email to verify proof of ownership for their registration. Requirements. Event attendance - Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event.Prior to the event, guests must be able to identify any personal dietary restrictions.Requirements. Check-in processesCheck-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored inMicrosoft Excel.The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen.Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time.Data must be entered in each screen before users move on to the next screen. Requirements. Marketing - To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski Houseג€™s marketing system.The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate.Requirements. Hotel policies and event inquiriesThe portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort. Requirements. Chat solution - The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:Snow reports Weather conditions Start time End time Event date Outdoor activities Indoor activities Most popular - The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff memberג€™s attention, the solution must determine which staff member is best to assist the customer with the question.The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member.Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions. Issue - Guest1 inquires about snow conditions several times during each day of their stay. Implement the contact gathering solution a. Create a new entity extraction component b. Integrate the solution with Azure Cognitive Services c. Use a pre-built AI model

Use a pre-built AI model

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and check boxes that allow users to select products.When users select items from the product catalog, they move to a different screen to complete a purchase.Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? a. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula. b. Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula. c. Use the ForAll() function to iterate through each item of the Gallery and clear user selections. d. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear collection when the user selects the button.

Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and check boxes that allow users to select products.When users select items from the product catalog, they move to a different screen to complete a purchase. Users must be able to clear all product selections when they click the button. You need to configure the button. What should you do? a. Use the Reload(Control) formula and pass the gallery control as parameter to the Reload formula. b. Use the Reset(control) formula and pass the checkbox to the formula to clear user selections. c. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear the collection when the user selects the button. d. Use the Revert(Products) formula and pass the checkbox to the formula to clear user selections. e. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula.

Use the Reset(control) formula and pass the checkbox to the formula to clear user selections.

You create a new Power Virtual Agents chatbot for an organization.Testing and production deployment of the chatbot are not complete.You need to ensure that appropriate users can access the chatbot. Which methods should you use? Test the chatbot with unlicensed internal users a. Use the demo website b. Share the chatbot to each user individually c. Share the chatbot to a security group containing all users

Use the demo website

You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units.You need to configure entity ownership.Which entity ownership type should you use? a. user or team owned b. organization-owned c. none d. business-owned

User or team owned

You are designing a chatbot for a sports outlet.You need to complete the chatbot. Which features should you use? Implement conditional logic to dynamically route a conversation across different paths a. Topics b. Entities c. Variables d. Flows

Variables

A customer tracks events by using a custom entity.The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar. You need to ensure that all events display by venue in the calendar. To which component should you add a control? a. Form b. Subgrid c. Chart d. View

View

You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.The company does not have any Office 365 application integrations enabled.You need to recommend a storage solution that keeps storage costs low. Solution: Enable server-based SharePoint integration. Does this meet the goal? Y/N?

Y

You are creating Power Virtual Agents chatbot that captures demographic information about customers.The chatbot must determine the group a customer belongs to based on their age. The age groups are: ✑ 0 - 17 ✑ 18 - 25 ✑ 26 - 35 ✑ 36 - 55 ✑ 55 - 100 You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question. Does this meet the goal? Y/N?

Y

You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1. The OnSelect property for Button1 contains the following expression: Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text}). Y/N? The People collection is automatically created if it does not already exist

Y

You implement an editable grid for the Account entity.The business team provides the following list of features that they would like you to implement: ✑ Group by or sort columns in the current view. ✑ Configure a business rule to show an error message. ✑ Edit values in calculated fields. ✑ Edit the Address composite field. ✑ Use the editable grid on mobile phones. Which actions can you perform? Y/N 1. Group by or sort columns in the current view 2. Configure a business rule to show an error message 3. Edit values in calculated fields 4. Edit the Address composite field 5. Use the editable grid on mobile phones

Y Y Y N N