PNUR 2121 TR UNTI 4: EMPATHY, BLENDING, ENGAGEMENT, NON-VERBAL

What are steps to help you communicate more empathically? (6)

1. Clear your head of distracting agendas 2. Remind yourself to focus on the speaker 3. Attend to your clients 4. Ask "what does this person want me to hear?" 5. Convey empathetic response 6. Check if empathetic response was effective/correct

What can blending be determined by?

1. Nurses subjective feelings 2. Objective evidence from the pt behaviour 3. Self report from the pt

What is the empathetic cycle?

1. Patient expresses feelings directly/indirectly 2. Nurse recognizes this feeling 3. Nurse gives empathy statement 4. Patient receives it 5. Patient provides feedback

What is empathy?

Ability to accurately recognize the emotional perspective of another person while maintaining ones own perspective

What does empathy communicate?

Communicates that we have listened both verbally and non-verbally to what they are saying and their feelings/emotions

Scenario: I know i should be grateful to have this new job but what if i totally blow it and embarrass myself?

From where i stand, you are anxious about this new job.

What are empathetic phrases to use when you are having difficulty perceiving clearly?

From where i stand... It looks to me as though.... What im picking up is....

Why is silence used?

Gives time for client to share more feelings Nurse can recollect their thoughts

Scenario: I feel so...I dont know...trying to juggle my family and do my homework seems impossible. Sometimes i wonder if I'll be able to manage this program- Give empathetic statement

It looks like youre having a hard time balancing school and family

What are empathetic phrases to use when you believe you are perceiving it accurately but need clarification?

It looks to you that ...... Am i seeing it right? Im not certain I understand.... Do you mean....... Is that what youre saying?

Scenario: I cant believe how i got into researching the caring theorists. I really enjoy discovering the point of view of established nursing theorists. One day im going to develop my own theory! - Give empathetic statement

It seems like youre really happy to be doing the research project.

Scenario: I used to enjoy biking but now I am in so much pain I cant do anything anymore - Give empathy response

It seems to me that youre feeling upset because you cant part take in things that you enjoy anymore

Scenario: Im sure glad that you are here now. Its so nice to have someone to talk to. -Give empathetic statement

It sounds like you feel reassured that I am here for you, im glad to be here for anything you want to talk about

What is blending?

Represents the behavioral and emotional clues from the interview that suggest that this engagement process is proceeding effectively

What are non-verbal communication to avoid?

Rolling your eyes Crossing legs/arms Chewing gum

What is the difference between empathy & sympathy?

Sympathy conveys a patronizing tone to what anothers gone through, indicating you feel sorry for them. Empathy is your attempt to walk in their shoes but do not project your own biases & judgements

What is engagement?

The ongoing development of a sense of safety and respect for which patients feel increasingly free to share their problems while gaining an increased confidence in the clinicians potential to understand them

Scanario: So youre going to be here for six weeks. Are you going to be asking us to tell you our whole life stories? Who are you going to tell? -Give empathetic statement

What i hear you saying is that youre having a hard time trusting me as I am new.

What are empathetic phases to use when the nurse trusts that the perceptions are accurate ?

When __________happened, it made you feel... What i hear you saying..... It sounds like you....