Principal of Management Unit 3

What is the interpreting, understanding, and making sense of a message called? a.) Translation b.) Feedback c.) Decoding d.) Illumination

.) Decoding

What type of motivation arises out of performing a behavior in and of itself because it is interesting or "fun" to do? a.) Self-esteem motivation b.) Intrinsic motivation c.) Self-actualized motivation d.) Extrinsic motivation

.) Intrinsic motivation

How would you describe the fact that teams have both individual and collective identities and goals? a.) Identify confusion b.) Cross-cultural singularity c.) Team obfuscation d.) A paradox

A paradox

The knowledge, skills, and receptiveness to learning that an individual brings to a task or job is called what? a.) Intelligence b.) Skill set c.) Ability d.) Role

Ability

With regard to leadership, what is a special magnetic charm and appeal that arouses loyalty and enthusiasm in others? a.) Enchantment b.) Charisma c.) Glamor d.) Machismo

Charisma

Your multicultural team is making a great deal of progress in addressing global supply chain issues. However, one team member has become increasingly difficult to work with and combative and is causing the team's progress to decline significantly. What intervention should you choose for this scenario? a.) Managerial intervention b.) Conflict intervention c.) Exit d.) Structural intervention

Exit

What is an employee's cognitive orientation while at work called? a.) Mind map b.) Attention span c.) Focus of attention d.) Holistic focus

Focus of attention

What is a "task-oriented" leader behavior that is focused on goal attainment, organizing and scheduling work, solving problems, and maintaining work processes? a.) Discipline b.) Initiating structure c.) Pragmatism d.) Perfectionism

Initiating structure

A colleague at work is managing a multicultural team and the team members have encountered a crisis and are unable to move forward. The colleague asks for your advice. What intervention should you recommend your colleague implement? a.) Crisis intervention b.) Managerial intervention c.) Adaptation d.) Exit

Managerial intervention

A technique for generating discussion instead of burying it is called what? a.) Revelation b.) Mining c.) Active listening d.) Questioning

Mining

What is a new reality as today's society and workforce become increasingly diverse? a.) Multiculturalism b.) Socialism c.) Collectivism d.) Globalism

Multiculturalism

According to McClelland, the need to establish and maintain warm and friendly relationships with other people is called what? a.) Need for affiliation b.) Need for social interaction c.) Correctedness d.) Need for affection

Need for affiliation

In the communication process, factors that distort message clarity are called what? a.) Blocks b.) Noise c.) Barriers d.) Biases

Noise

Body language and facial expression are what form of communication? a.) Overt b.) Secret c.) Interactive d.) Nonverbal

Nonverbal

At what stage have high-performing teams optimized both task and people relationships and are maximizing team effectiveness? a.) Maximization stage b.) Optimal stage c.) Storming stage d.) Performing stage

Performing stage

What is a technique for recognizing when conflict is uncomfortable and giving permission to continue? a.) One-time permission b.) Affirmation permission c.) Continuance permission d.) Real-time permission

Real-time permission

As a new manager, you are tasked with overseeing a team that has been functioning poorly for over a year. What is one team strategy that you decide to implement to improve team productivity? a.) Specific work hours b.) A clinic on positive thinking c.) Micromanage the employees d.) Team therapy sessions

Specific work hours

What intervention is appropriate in this situation? a.) Adaptation b.) Structural intervention c.) Progress intervention d.) Managerial intervention

Structural intervention

It is argued that a coherent view of management must focus on three issues. What is the first issue? a.) The use of rhetoric to achieve a manager's goals b.) Mastering language skills c.) Foreign language training and bilingual abilities d.) High written language IQ

The use of rhetoric to achieve a manager's goals

What is the purpose of the "carrots and sticks" approach used by management? a.) To increase investment income b.) To secure compliance c.) To raise company awareness d.) To validate audit results

To secure compliance

A more democratic/participative leadership style is usually found in what type of leader? a.) Scientist b.) Politician c.) Woman d.) Teacher

Women

The innovation boost from diversity is not limited to: a.) a single type of diversity. b.) the goals of the organization. c.) commitment to sustainability. d.) the financial stability of the company.

a single type of diversity.

What is one defining characteristic of transformational and charismatic leaders? a.) Inspiring b.) Interdependent c.) Task-oriented d.) Reciprocal C

a.) Inspiring

Our belief about whether we can successfully execute some future action or task, or achieve some result, is called what? a.) Self-efficacy b.) Confidence level c.) Success orientation d.) Task expectation

a.) Self-efficacy

What is an example of a group's task needs? a.) Persuasion protocol b.) Goal progress c.) Holistic ambiance d.) Achievement potential

b.) Goal progress

In the basic expectancy theory, the degree to which we perceive an outcome as desirable, neutral, or undesirable is called what? a.) State of equity b.) Valences c.) Scalability d.) Extrinsic level

b.) Valences

One key success factor for nurturing strong collaboration skills on a team is what? a.) Scientific background b.) Collaboration training c.) A sense of community d.) College degree level

c.) A sense of community

Who stated a belief that the best leaders are coaches and team cheerleaders? a.) Henry Ford b.) Abraham Lincoln c.) Steve Jobs d.) Sam Walton

c.) Steve Jobs

Management communication is about the movement of information and __________. a.) feedback strategies b.) information quality control c.) skills that facilitate it d.) improvement of processes

c.) skills that facilitate it

What is the multidimensional situation that surrounds a leader and followers called? a.) Vortex b.) Scenario c.) Context d.) Paradigm

context

What is an example of something that might neutralize a leader's effectiveness? a.) Increased responsibilities b.) Increased compensation c.) A flatter reporting structure d.) A poor communication system

d.) A poor communication system

When managers make decisions about resources such as funding, equipment, human labor, and office or production space, what role are they filling? a.) Liaison b.) Negotiator c.) Figurehead d.) Allocator

d.) Allocator

Democratic, participative, directive, and contingent-based rewards and punishments do not produce the same results: a.) in high-tech companies. b.) in dictatorships. c.) in nonprofits. d.) across cultures.

d.) across cultures.

Companies with diverse management teams are more likely to foster __________. a.) expansion b.) innovation c.) empathy d.) vision

innovation

People who take charge of or guide the activities of others are considered __________. a.) therapists b.) guides c.) mentors d.) leaders

leaders

The set of behaviors employees think they are expected to perform as members of an organization is called __________. a.) role perception b.) motivation environment c.) performance scenario d.) behavior index

role perception