Principles of Management: Ch. 11 Homework

Providing food fulfills which level of Alderfer's needs? A. growth B. relatedness C. existence D. social E. self-actualization

C. existence

While interacting in the cafeteria fills a business need for Google, it also fills which of McClelland's learned needs? A. affiliation B. power C. growth D. achievement E. existence

A. affiliation

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called _______. A. expectancy B. instrumentality C. conscientious D. equity E. valence

A. expectancy

Davy's reduction in productivity after not receiving a raise demonstrates that there is low _____________ between performance and outcomes and that he holds a strong __________ on outcomes, such as raises. A. Valence, Instrumentality B. Instrumentality, Valence C. Expectancy, Instrumentality D. Expectancy, Valence E. Valence, Expectancy

B. Instrumentality, Valence

Free bus rides would be a(n) ______ reward of working at Google. A. psychological B. extrinsic C. social D. intrinsic E. growth need

B. extrinsic

From a job enrichment perspective, the ability to schedule their work hours gives employees A. skill variety. B. feedback. C. autonomy. D. task significance. E. task identity.

C. autonomy.

1. Alderfer's ERG Theory 2. McClelland's Needs Theory 3. Hackman & Oldham Model 4. Goal Setting Theory 5. Expectancy Theory 6. Equity Theory A. Manager U B. Manager R C. Manager S D. Manager V E. Manager Q F. Manager T

1. = E 2. = B 3. = C 4. = F 5. = A 6. = D

Bill has low self-efficacy. As a result, his __________ tends to be low. A. expectancy B. valence C. conscientiousness D. energy E. instrumentality

A. expectancy

Angelo's boss frequently exhorts his subordinates to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded regardless of meeting performance goals. As a result, Angelo's ____________ may be low. A. equity B. valence C. instrumentality D. incentive E. expectancy

C. instrumentality

Davy enjoys getting his co-workers to come over to his workstation and watch online videos with him. Meanwhile, he clearly seems to be less concerned with the level of performance by him, his subordinates, or his coworkers—distracting them and telling subordinates, such as Raffia to take shortcuts. According to McClelland's Need Theory, which need is greatest for Davy? A. Need for achievement B. Need for power C. Need for feedback D. Need for affiliation E. Need for work

D. Need for affiliation

When a Google employee has a great idea, the company listens. The power that front-line employees have is called A. valence. B. expectancy. C. reinforcement. D. empowerment.

D. empowerment.

According to Herzberg, the gym, pool room, and massages would represent ______ factors. A. motivator B. intrinsic C. growth need D. hygiene E. expectancy

D. hygiene

In trying to help employees balance their personal lives with their work responsibilities, Google is trying to improve A. feedback. B. responsibility. C. autonomy. D. quality of work life. E. reinforcers.

D. quality of work life.

According to Hackman and Oldham, giving employees autonomy results in which critical psychological state? A. knowledge B. motivation C. adaptability D. responsibility E. meaningfulness

D. responsibility

If employees value free food as a reward for working hard, the food would represent which component of expectancy theory? A. autonomy B. feedback C. expectancy D. valence E. instrumentality

D. valence

During his meeting with Bryan, Davy complains that his job is boring and that he wants more of a challenge. Although Bryan cannot promise a promotion at this time, which would lead to higher-level tasks, he could give Davy multiple new tasks to perform at once. Which managerial strategy would this fall under? A. Job enrichment B. Job rotation C. Job hygiene D. Job stagnation E. Job enlargement

E. Job enlargement

Google employees work hard, and to an extent they expect Google to provide certain things for them. This perception is called a A. reinforcer. B. law of effect. C. QWL. D. balanced scorecard. E. psychological contract.

E. psychological contract.

Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation due to the impact it has on his ____________. A. instrumentality B. intelligence C. expectancy D. enthusiasm E. valence

E. valence