Principles of Management Exam 1

A "ratebuster," according to Elton Mayo's and F. J. Roethlisberger's bank wiring room experiments, was a person performing

Above the work-group performance norm

_______ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

Effectiveness

_______ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

Amaya, a supervisor in a garment factory, believed that her workers were lazy and tried to get away with doing as little work as possible. Amaya's attitude about the workers corresponds to McGregor's Theory Y.

False

As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading.

False

The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy.

False

Supervisors are also referred to as _______ managers.

First-line

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

If workers have the relevant knowledge, then workers, not managers, should be in control of the work process itself.

Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company?

Its product manager achieves company goals but uses resources inadequately

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This demonstrates the concepts in

Theory Y

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

Was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization

What is the Hawthorne effect?

Workers productivity is affected more by their managers personal behavior than the work setting

What practice was advocated by Mary Parker Follett?

Workers should be allowed to exercise intitiative in their everyday work lives

a(n)_____________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals

organization

Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's

organizational performance.

Image Labs designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

product that customers want, but that is too expensive for them to buy.

A company that has a high level of efficiency and effectiveness is most likely going to produce a

quality products customers want and at a price they can afford

Controlling is the managerial task that involves

taking any corrective actions needed to maintain or improve performance.

Which manager is performing the managerial role of leading?

Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals

Managers who accept the assumptions of Theory X

Counteract workers natural tendencies to avoid work

Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in _______ production.

Crafts

Managers who accept the assumptions of Theory Y

Create a work setting that encourages commitment to organizational goals

_______ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

Leading

_______ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Organization Behavior

In which managerial task are work relationships structured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals?

Organizing

The_______ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.

Scientific Management

The human relations movement advocates that

Supervisors be behaviorally trained to manage employees

What is a characteristic of first-line managers?

They are responsible for daily supervision of the nonmanagerial employees.

At the end of the 19th century, after the industrial revolution, managers found that they not only had to adjust to new technologies in the workplace but also to the social problems that accompanied them.

True

When Jakob was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

True

Your company faced a challenge when a natural disaster closed two warehouses and stopped all shipments. What is considered a natural disaster?

an earthquake

Ramses is a highly effective manager. This implies that he

chooses appropriate goals and then achieves them.

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she preforming?

controlling

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

controlling

Managers are _______ when they evaluate how well the organization is accomplishing its goals.

controlling

Managers whose attitudes regarding employees are consistent with Theory Y

create work settings that allow workers to exercise initiative

When performing the managerial task of planning, managers

decide which goals the organization will pursue and what strategies will achieve those goals.

The three steps in planning are deciding which goals to pursue, deciding what strategies to adopt to attain those goals, and

deciding how to best allocate resources to attain those goals.

Top managers are primarily concerned with

deciding which goods a company should produce.

Planning in an organization involves

developing strategies for how to achieve high performance.

To increase effectiveness, middle managers

evaluate whether the organization's goals are appropriate.

Middle managers are

expected to make specific decisions about the production of goods and services.

Middle managers are responsible for

finding the best way to use resources to achieve organizational goals.

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

high-quality product that customers do not want

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness.

First-line managers usually are

in all departments or functions of an organization.

Organizational performance is most likely to

increase with an increase in efficiency and effectiveness.

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups so their activities and efforts are in harmony. Mei exhibits the managerial skill of

leading

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

leading

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

low-quality product that customers do not want. .

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks.

management

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

organizing

Managers select appropriate goals for the organization while performing the _______ managerial task.

planning

Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing?

planning

Top managers are

tasked with cross-departmental responsibility.

Jonas' company is discussing how it can be more socially responsible. What does social responsibility entail?

the obligations a company has toward the people and groups affected by its activities