Principles of MGMT Test 2

Functional departmentalization ____.

Allows work to be done by highly qualified specialists

The first step in the strategy-making process is to _____.

Assess the need for strategic change

The _____ is a portfolio strategy that managers use to categorize their corporation's businesses by growth rate and relative market share. This strategy helps them to decide how to invest corporate funds.

BCG matrix

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

Client relationships

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

Cognitive ability tests

____ is the extent to which team members are attracted to a team and motivated to remain with it.

Cohesiveness

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?

Existing complementary products

____ occurs when a company sells domestically produced products to customers in foreign countries.

Exporting

According to Hofstede's research on cultural dimensions, ____ cultures emphasize the importance of relationships, modesty, caring for the weak, and quality of life.

Feminine

The positioning strategies identified by Michael Porter are _____.

Focus, cost leadership, and differentiation

_____ are both examples of cooperative contracts.

Franchising and licensing

Which of the following is a method used for compensating employees for team participation and accomplishments?

Gainsharing

The acronym GATT stands for the ____.

General Agreement on Tariffs and Trade

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

Hierarchical pay

A ____ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Job analysis

_____ attempts to overcome the deficiencies in specialized work by increasing the number of tasks and by giving workers the authority to make meaningful decisions about their work.

Job enrichment

Large accounting agencies typically have separate departments that deal with households, businesses, and governments. This allows them to better serve the needs of their clients, by using ____ departmentalization.

Matrix

A(n) _____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

Mechanistic

Nestle is a company headquartered in Switzerland with manufacturing plants in Columbia, Australia, Canada, Egypt, Kenya, and more than 90 other nations. Nestle is an example of a ______.

Multinational corporation

A group of workers in a medical examiner's office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even though the office did not have a dress code. The workers created a(n) ______.

Norm

Which of the following is NOT one of the ways multinational companies manage their operations abroad?

Outsourcing

A team has finally matured into a fully-functioning team at the ____stage of development.

Performing

What are the two types of political risk that affect companies ....global business?

Political uncertainty and policy uncertainty

Hallmark has four departments. These departments are (1) Flowers and gifts, (2) Cards and E-cards, (3) Hallmark collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ___ departmentalization.

Product

From a legal perspective, there are two kinds of sexual harassment. They are ____.

Quid pro quo and hostile work environment

An organization which is a ____ in terms of its adaptive strategy would NOT follow a consistent strategy.

Reactor

In an attempt to stop declining profitability, ICI, a British chemical company, deleted petrochemical products from its production and concentrated on specialty chemicals, a less capital-intensive, less cyclical business. What type of a grand strategy was ICI using?

Retrenchment

____ is the process of gathering information about job applicants to decide who should be offered a job.

Selection

The highest level of team autonomy is found in _____.

Self-designing teams

A _____, also called a SWOT analysis for strengths, weaknesses, opportunities, and threats, is an assessment of the strengths and weaknesses in an organization's internal environment and the opportunities and threats in its external environment.

Situational analysis

_____ occurs when workers withhold their efforts and fail to perform their share of the work.

Social loafing

The ____ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates.

Structured

____ are long-term, low-interest loans, cash grants, and tax deductions used to develop and protect companies or special industries.

Subsidies

The two general kinds of trade barriers are _____.

Tariff barriers and nontariff barriers

____describes the average level of ability, experience, personality, or any other factor on a team.

Team level

____ means providing opportunities to employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

A(n) ____is defined as a team composed of geographically and/or organizationally dispersed coworkers who use telecommunications and information technologies to accomplish an organizational task.

Virtual team

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

Accountability

_____ are the assets, capabilities, processes, information, and knowledge that an organization uses to improve its effectiveness and efficiency, to create and sustain competitive advantage, and to fulfill a need or solve a problem.

resources

Commerce Insurance Services has five functional divisions. They are personal; core commercial; Main Street business; major commercial; and benefits. The company is also departmentalized along product lines. Commerce Insurance Services uses ____ departmentalization.

Customer

____ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs.

Disparate treatment

_____ is the loss of high-performing employees who voluntarily choose to leave a company.

Dysfunctional turnover