Quiz Ch 13 BA 1301

decision support systems

help managers make decision using computer models that describe real world processes. can be refined to make expert systems

portals

internal websites used to provide proprietary access to defined user groups (like blackboard)

General Electric saves $1.6 billion per year by using its private corporate network that links its 340,000 employees. Another name for this network that operates behind a firewall is a(n):

intranet

_____ management focuses on gathering and sharing an organization's collective knowledge to improve productivity and foster innovation.

knowledge

A network that connects computers at one site is called a(n):

local area network

intranet

mini internet protected from outsiders or non subscribers

Transaction processing system (TPS)

received raw data from internal and external sources and prepares it for storage in a database similar to a microcomputer database but much larger

managed service providers (MSP)

represent the next generation of ASPs provide enterprise wife service

chief information officer (CIO)

responsible for managing all information resources

Which of the following statements about computer viruses is true?

Viruses copy themselves onto other software.

linking up: computer networks

sharing data in real time is easy (now)

Information technology (IT)

the equipment and techniques used to manage and process information

technology management and planning

- many decentralized and unconnected systems "evolve" into inefficiency - enterprise-wide, connected systems replace them

trends in information technology

- the distributed workforce - grid and cloud computing offer powerful solutions

protecting computers and information

- unauthorized access and security breaches - computer viruses, worms, and trojan horses - deliberate damage to equipment or information - spam - software and media piracy

more specialized software

CAD/CAM, web content creation, geophysical, medical, various programming languages also have a huge impact

An enterprise portal is an internal Web site that provides proprietary corporate information to a defined user group.

True

cyber sleuthing

a new style of crime busting

virtual private network (VPN)

a way to have a more secure connection across a WAN

Collecting data over a period of time and then processing that data all at the same time is called _____ processing.

batch

local area network (LAN)

connects everyone at one site

wide area network (WAN)

connects several sites (the internet is a world wide WAN)

In 2004, a large department store chain in Germany was forced to withdraw customer loyalty cards when the press discovered that the company had secreted radio-frequency identification (RFID) tags in the plastic. Even when enclosed in a wallet or purse, these cards can transmit information over distances of about a meter, and the stores planned to use them to track which departments the customer visited. At issue was which data security issue?

consumer privacy

data and information software

data is fine, but you have to be able to access and use it

Australia's Health Insurance Commission processes 300 million health claims and makes annual payments of $8 billion of payments to clients. The company would store all of its more than three gigabytes of information in a(n) _____ to support management decision making.

data warehouse

knowledge management

depends on business practices to leverage knowledge into productivity

The three major categories of applications supplied by application service providers are:

enterprise applications, collaborative applications, and applications for personal use

Maysteel, which makes components for electric utilities, has created a(n) _____ that allows its six plant managers in Wisconsin and Ireland to access customized information about the costs and sales at the other plants. The only people who can access this information are its managers.

enterprise portal

When compared to a wired LAN, the wireless LAN is:

faster and more reliable

Academic advisement is unevenly provided in many high schools and colleges. There is a plan to provide advice to high school students and to college freshmen that are seeking a potential major. The on-demand consultation gathers information about a student's grades, interests, test scores, interests and aptitudes. It assesses student qualifications for a variety of majors. The _____ will then recommend six majors for them to consider and provides further information sources about the major.

expert

A computer program that copies itself into other software and can spread to other computer systems is called a software infestation.

false

Intranets, VPNS, and extranets are forms of LANs.

false

knowledge workers

those who develop or use knowledge

The Internet is essentially a worldwide wide area network (WAN).

true

management support systems (MSS)

use internal master database to perform high-level analyses that help managers make better decisions

SAS - software as a service

when you pay for MS office every year

databases

where and how the information is stored (your contacts list is a database)

its all wireless

which has its own security problems

application service providers

who you pay