Speech chapter 3

Skilled listeners try to remember a speaker's every word

False

____________ listeners give their undivided attention to the speaker in a genuine effort to understand her or his point of view

Active

Ian is attending a union meeting in which the union president is discussing the company's plan to decrease wages in exchange for an increase in vacation time. As Ian listens, he is trying to determine whether or not to vote for the plan. According to your textbook, Ian is engaged in__________ listening.

Critical

At a coffee shop on campus, Rachel listens to her friend Shanti discuss his feelings about his mother's recent death. According to your textbook, Rachel is engaged in__________ listening.

Empathetic

Because the brain can process many more words per minute than we talk, the resulting spare "brain time" makes listening easier

False

Hearing and listening are identical

False

To improve your listening, you should think of listening as a passive process

False

Your textbook recommends taking word-for-word notes as a way to improve your listening skills

False

Appreciative listening

Listening for pleasure or enjoyment

Critical listening

Listening to evaluate a message for the purpose of accepting or rejecting

Comprehensive listening

Listening to understand the message of a speaker

Listening and critical thinking are so closely allied that training in listening is also training in how to think

True

People spend more time listening than doing any other communicative activity

True

When business managers are asked to rank-order the communication skills most crucial to their jobs, they usually rank listening as number one

True

The two kinds of listening most closely tied to critical thinking are

comprehensive listening and critical listening

Empathetic listening

listening to provide emotional support for a speaker

The first step toward improving your listening skills is to

take listening seriously