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Teams

Groups of people who are highly successful at reaching clear inspiring and lofty goals

low self monitors

People who express what they are thinking and feeling without much attention to the impression their behavior creates

Authoritarian leadership

a style in which a designated leader uses coercive and reward power to dictate the groups actions

Servant leadership

a style in which a leader recruits outstanding team members and provides the support they need to do a good job

The degree to which members feel connected with and committed to the group is known as ____________.

cohesiveness

Sympathy

compassion for another's situation

According to anthropologist Edward Hall, public distance ranges outward from ____________ feet.

12

Wheel network

A communication network in which a gatekeeper regulates the flow of information from all other members

Chain network

A communication network in which information passes sequentially from one member to another

All channel network

A communication network pattern in which group members are frequently together and share a great deal of information with one another

Public distance

A distance between people that exceeds 12 feet commonly used in public speaking

Personal distance

A distance between people that ranges from 18 to 40 common among the most relational partners

Social Distance

A distance between people that ranges from 4 to 12 feet commonly used by people who work together or interact during sales transactions

Intimate distance

A distance between people that ranges from touching to about 18 inches usually use by those who are emotionally close

Sociogram

A graphic representation of the interaction patterns in a group

Brainstorming

A group activity in which members share as many ideas about a topic as possible without stopping to judge them or rule anything out

After you participate in an interview be sure to send

A hand written note of thanks

Small group

A limited number of interdependent people who interact with one another over time to pursue shared goals

Emergent leader

A member who assumes leader ship without being appointed by higher ups

Content message

A message that communicates information about the subject being discussed

Relational message

A message that expresses the social relationship between two or more people

Nominal group technique

A method for including the ideas of all group members and a problem-solving session alternating between individual contributions and group discussions

Force field analysis

A method of problem analysis that identifies the forces that work in favor of desired outcome and those that will make it difficult to achieve

phubbing

A mixture of the words phoning and snubbing used to describe episodes in which people pay attention to their devices rather than they do to the people around them

Johari Window

A model that describes the relationship between self disclosure and self-awareness

Participative decision making

A process in which people contribute to the decisions that will affect them

Contact hypothesis

A proposition based on evidence that prejudice tends to diminish when people have personal contact with those they might otherwise stereotype

Formal role

A role assigned to a person by group members or an organization, usually to establish order

Informal role

A role usually not explicitly recognized by a group that describes functions of group members rather than their positions

Trait theories of leader ship

A school thought based on the belief that some people are born to be leaders and others are not

Informational interview

A structured meeting in which a person seeks answers from someone whose knowledge can help them succeed

Authoritarian leadership

A style in which a designated leader uses coercive and reward power to dictate the groups actions

Democratic leadership

A style in which a leader invites the groups participation in discussion making

Laissez-faire leader ship

A style in which a leader takes a hands off approach and posing few roles on a team

Reflective thinking method

A systematic approach to solving problems that involves identifying a problem, analyzing it, developing and evaluating creative solutions, implementing a plan, and following up on the solution. Also known as Dewey's reflective thinking method

Problem census

A technique in which members write their ideas on cards which are then posted and grouped by later to generate key ideas the group can discuss

Developmental model of relational maintenance

A theoretical framework based on the idea that communication patterns are different in various stages of interpersonal relationships

Situational leadership

A theory that argues that the most effective leadership style varies according to the circumstances involved

Social penetration model

A theory that describes how intimacy can be achieved through the breadth and depth of the self disclosure

Which of the following is NOT considered one of the five common love languages?

Engaging Talks

Amy send Trina encouraging texts throughout the day. Trina shovels the snow away from Amy's care when it is socked in. Amy's tests fall within the love language of _____________ and Trina's shovelling represents the love language of _____________.

Affirming words; acts of service

Which of the following is a required characteristic of a group?

All parties are interdependent

A friend asks you, "Do these shoes look too casual for the restaurant?" You think they should be dressier, but you're already in the the restaurant, so you just say, "They're fine." Which of the following best describes your statement?

An altruistic lie

When considering a candidate for a job, examples of online red flags for employers would include:

An off-color meme Critical comments about a current or former employer Evidence of drinking or partying

The _____________ stage in a relationship has some form of communicating to the world that this is a relationship meant to last.

Bonding

According to communication scholar Aubrey Fisher, at what stage of the group decision-making process are coalitions likely to form?

Conflict stage

The _____ messages focuses explicitly on the subject being discussed

Content

"You are crazy if you think that," Torie says to Bradley, then gives him an affectionate hug and kiss on the cheek. Her words make up the ________, but her true meaning is clarified by the __________, which suggests that she means what she says in an affectionate way.

Content message; relational message

Transformational leadership

Defined by a leaders devotion to help a team to fill an important mission

Emblems

Deliberate gestures with the precise meaning known to virtually all members of a cultural group

If you show up late, or your work appearance is sloppy, you may hinder this element of your future success:

Developing a good reputation

Communicators seek important but inherently incompatible goals throughout virtually all relationships, the conflicts that arise when two opposing incompatible forces exist simultaneously are called ______ tensions

Dialectical

After moving in with your significant other, you find yourself searching for space. You feel as though you need to re-establish your individual identity. You are in the ______________ stage in the developmental model, at least temporarily.

Differentiating

____________ are deliberate nonverbal behaviors that have precise meanings within a cultural group

Emblems

Building a good reputation involves

Exhibiting good work habits before you get the job

Rules

Explicit official guidelines that govern group functions and member behavior

Immediacy

Expression of interest and attraction communicated verbally and or nonverbally

Affect displays

Facial expressions, body movements, and vocal traits that reveal emotional states

Networking prospects can include:

Fellow students (current or past) Teammates Professional people whose services you've used

Bystanders

Followers who are aware of what's going on all around them but tend to hang back and watch rather than play an active role

Activists

Followers who are energetically and passionately engaged

Isolates

Followers who are indifferent to the overall goals of the organization and communicate very little with people outside their immediate environment

Participants

Followers who are moderately involved, in attempt to have an impact either by supporting leaders efforts are working in opposition to them

Diehards

Followers who will sometimes literally sacrifice themselves for a cause they believe in

The best way to find out what other people will see about you online is to:

Google yourself Double-check your privacy settings on your social media accounts Sign yourself up for Google Alerts to receive a notification when your name pops up

If your supervisor overlooked others' poor performance and seemed indifferent to employee needs, which type of leadership does this represent?

Impoverished

The ability to sort out what essential from what is it occurs when members experience

Information overload

After many years of journaling, you are still searching for answers about yourself. You stumble upon the ___________, which challenges you to consider, in a systematic way, everything you know about yourself and everything others know about you.

Johari Window

Reflective thinking model is it attributed to which scholar

John Dewey

Why can keeping up with local news help you find a mentor?

Keeping up with the latest issues can help you identify potential mentors You can speak knowledgeably on current issues You will know who is involved in the latest issues

Which type of leader has a hands-off approach and imposes very few rules?

Laissez-faire approach

Movements in which one part of the body grooms, massages, rubs, holds, fidgets, pinches, or picks another part are known as ___________.

Manipulators

Nonverbal communication

Messages expressed without words. through body movements, facial expressions, eye contact, and tone of voice

Meta-communication

Messages that refers to other messages communication about communication

As soon as you answer a phone call from your mom, you notice her tense tone of voice. When you say, "It sounds like you're angry at me," you are engaging in ________________.

Metacommunication

The type of manager who focuses on task and relationships equally but didn't excel at either is a

Middle of the road leader

Manipulators

Movements in which a person grooms massages rubs holds pinches pics or otherwise manipulates an object or body part

Paralanguage

Nonlinguistic means of vocal expression rate, pitch, tone, and so on

illustators

Nonverbal behaviors that accompany and support verbal messages

Instead of cultivating an impressive and honest identity, others take a different route with their online presence, which may cause an employer reluctance for consideration:

Not creating a digital footprint

"We tell each other everything," declares on couple. Another says, "We think it's healthier to keep some things to ourselves." Together, they illustrate the dialectic of _______________.

Openness-privacy

Role

Pattern of behavior and acted by particular group members

high self monitors

People who pay close attention to their own behavior and to others reactions adjusting their communication to create the desired impression

Family

People who share affection and resources as a family and who think of themselves and present themselves as a family regardless of genetics

When it comes to building a relationship, we like people who are attractive and talented, but we are uncomfortable around those who are too __________.

Perfect

The parenting style in which the parents do not require children to follow many rules is called ______________.

Permissive

____________ cultures prefer flexible schedules where multiple tasks are worked on simultaneously.

Polychronic correct

Which of the following is true about power

Power is conferred by the group

Which of the following behaviors increases the likelihood of someone emerging as a leader of a group?

Providing a solution in a time of crisis

On the first day of class, you notice the person seated next to you. Then you run into the same person in the bookstore and the library. In many cases, __________ of this sort allows us to learn about each other and can lead to relationship development.

Proximity

Which quadrant of the Johari Widow represents information that is unknown to both you and others?

Quadrant 4 Unknown Area

You and your girlfriend/boyfriend love to work on putting puzzles together and then framing it to hang on the wall. Since you both enjoy doing this, both of you would have what love language?

Quality time

_____________ suggests that partners in every close relationship constantly seek a balance between opposing forces such as togetherness versus independence, sharing versus privacy, and comfortable routines versus new adventures.

Relational Dialectics

Telling an insensitive joke at work not only be hurtful to others it can result in

Reprimand dismissal or even a lawsuit

The degree to which we admire others and hold them in esteem is know as ___________.

Respect

When a group of your friends gets together to talk about the date you had last night, you proclaim "I don't have any secrets" which is an example of _____________.

Self-Disclosure

Round robin

Session and which members each address the group for a specified amount of time

Creating a brief statement about yourself that reflects your career goals and why you are (or will be) an appealing candidate for employers is a component of which strategy for monitoring online identity?

Showcasing your strengths and goals

Which approach to leadership suggests the leadership style should change with the circumstances?

Situational approach

According to research, how accurate are people at detecting deception through nonverbal behaviors

Slightly more than 50% of the time

Breakout groups

Strategy used when the number of members is too large for effective discussion sub group simultaneously address an issue and then report back to the group at large

Reflective thinking refers to

Systematic and structured problem-solving

After many debates, you and your partner have decided to end the relationship. You are in the _____________ stage in the developmental model

Terminating

legitimate power

The ability to influence group members based on ones official position

Power

The ability to influence other's thoughts and actions

Connection power

The ability to influence others based on having relationships that might help the group reach its goal

Reward power

The ability to influence others by granting or promising desirable consequences

Coercive power

The ability to influence others by threatening or imposing unpleasant consequences

Referent power

The ability to influence others by virtue of being liked or respected

Expert power

The ability to influence others by virtue of one's perceived expertise on the subject in question

Evasion

The act of making a deliberately vague statement

Control

The amount of influence one has over others

Which is the most true of love languages

The best way to express the love language to a partner as an a love language here she prefers

Affect blend

The combination of two or more expressions each showing a different emotion

Respect

The degree to which a person holds another in esteem weather they like them or not

Cohesiveness

The degree to which members feel part of a group and want to remain in it

affinity

The degree to which people like or appreciate one another whether or not they display that outwardly

Randy knows he has a strong fear of snakes he does not disclose this information to his friends this information falls in to the ____ quadrant of the johari window

The hidden area

Social exchange theory

The idea that relationships seem worthwhile if the rewards are greater than or equal to the costs involved

Gatekeeper

The person in a small group through whom communication among other members flows

Relational dialects

The perspective that partners and interpersonal relationships must deal with simultaneously opposing forces of connection versus autonomy, predictability versus novelty, and openness versus privacy

Dialogue

The process in which people let go of the notion that their ideas or more correct or superior to those of others and seek to understand an issue from many different perspectives

Acculturation

The process of adapting to a culture

Self disclosure

The process of deliberately revealing information about oneself that is significant and that would normally not be known by others

Expectancy violation theory

The proposition that nonverbal cues cause physical and or emotional arousal especially if they deviate from what is considered normal. people who consider a particular nonverbal violation to be positive may compensate but they are likely to compensate if they find it unpleasant

Networking

The strategic process of meeting people and maintaining contact to gain information and advice

Kinesics

The study of body movement facial expression gesture and posture

Chronemics

The study of how humans use structure time

Proexemics

The study of how people and animals use space

Groupthink

The tendency of some groups to support ideas without challenging them for providing alternatives

Social loafing

The tendency of some people to do less work as a group member and then they would as an individual

Truth bias

The tendency to assume that others are being honest

deception bias

The tendency to assume the others are lying

Territoriality

The tendency to claim spaces or things as one's own at least temporarily

Polychromic

The use of time that emphasizes flexible schedules in which multiple tasks are pursued at the same time

Monochronic

The use of time that emphasizes punctuality, schedules, and completing one task at a time

Interpersonal communication

Two interactions between people who are part of a close and irreplaceable relationship in which they treat others as unique individuals

Norms

Typically unspoken shared values, beliefs, behavior, and processes that influence group members

Employers are less likely to interview people who have

Unflattering information online

Interpersonal communication occurs when people treat one another as ___________.

Unique individuals

To distinguish yourself from being mistaken for someone else in an online search, use the following strategy:

Use your middle name or middle initial on your resume and online

Which of the following is a characteristic of a virtual group?

Virtual groups allow members time to digest and synthesize information

Disinfluencies

Vocal interruptions such as stammering "uh" "um" "er"

Emergence norming stage

When a group moves from a conflict towards a single solution

Orientation forming stage

When group members become familiar with one another's positions and tentatively volunteer their own

Reinforcement performing stage

When group members endorse the decision they have made

Conflict (Storming) Stage

When group members openly defend their positions and question those of others

Transformational leaders are motivated primarily by ____________.

accomplishing the group's mission or goal

The study of touch in human behavior is known as ____________.

haptics

Much complementing behavior consists of using nonverbal behaviors that accompany or support spoken words. These types of nonverbal behaviors are known as ____________.

illustrators

________ are nonverbal behaviors that accompany and support verbal messages, such as scratching your head when searching for an answer

illustrators

In mainstream Euro-American culture, meeting someone's glance with your eyes is usually a sign of ____________.

interest

The study of body movement, gesture, and posture is known as ____________.

kinesics

The process of meeting people and maintain relationships that result in information and advice that enhance one's career is known as:

networking

Within which of Hall's distances are North Americans more likely to communicate for business purposes?

social

A theory that describes how intimacy can be achieved through the breadth and depth of the self disclosure

social penetration model

Haptics

study of touch

empathy

the ability to imagine another persons pov

When it comes to maintaining an online presence, one of the most common dealbreakers for hiring a candidate is:

when an employer sees something distasteful about the candidate online


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