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Which of the following is a true statement about positive customer relations:

It requires businesses to be proactive

Which of the following is a true statement regarding in ation and lending:

Lenders do not consider in ation when o ering loans

A user can identify each cell in a spreadsheet by its unique Column ___ and row ___

Letter and number

As a strategy to get a labor union to make concessions during a collective-bargaining process, MTD Manufacturing decides to stop manufacturing and temporarily close the business. What tactic is the business using?

Lockout

Weather societies tend to place high value on using verbal communication and saying what you mean. Which type of culture does this illustrate?

Low- context

Businesses use supply relationship management computer software to

Make sourcing decisions

Which of the following is the best example of the types of recourse it takes to complete a project successfully:

Materials

Madelyn works in the marketing department isn't Lieberman industries. She often works on projects with employees who work in the product development finance and purchasing departments. What type of organisational structure does Lieberman industries have?

Matrix

When a business covers it's windows with plywood to protect for approaching hurricane winds it is ______ risk

Mitigating

Marina works in the accounting department of a large company. Her boss is pressuring her NOT to record all of the company's revenue in the business's financial records. If she follows his instructions, the company will appear to a smaller income and won't have to pay as much in tax. He tells Mariana that this is a normal thing to do, but Mariana's pretty sure it's wrong. It this practice legal?

No; this practice is know as sales skimming.

Ryan's manager has accepted a position with another company, and his new manager is Madelyn, who is transferring from the firm's California location. What type of change is Ryan experiencing?

Organizational

When combined, which costs equal all of the expenses incurred by a company?

Overhead and direct costs

To determine the amount of money that MWN manufacturing pays it's employees for working overtime the company should review its

Payroll records

What type of currency system is most likely to benefit a small country that relies heavily on exports to support its economy?

Pegged

It is important for a company to develop a budget because it

Provides the company with benchmarks for performance

Employees from different departments participate in a group to solve problems related the company's production processes. This is an example of

Quality circle

An auto manufacturer has the production capabilities to manufacture 10,000 of the model H60 Speedster sports cars each year. The auto manufacturer charges a price that only 10,000 people are willing and able to pay. What function of relative price does this situation exemplify?

Rationing

What should you do first when someone gives you a set of written instructions to follow?

Read the instructions in their entirety.

Which of the following are categorized as operating expenses on a business's income statement:

Rent, payroll, and insurance

While conducting online research for a report, Pete reads an article written by a person who is not a well-known expert in the field to verify that the information in the article is accurate?

Review the information in the authors lost of citations

Nathan manufacturing is evaluating computer software programs to help the company better manage its interactions with the customers. Nathan wants software applications that have the ability to track orders. Customer contact frequency and sales leads. What type of software would best meet the company's needs?

Sales force automation

A primary advantage of labor specialisation for the company is

Simplified worker training

If an individual is willing to help others, s/he is exhibiting a characteristic of emotional intelligence that relates to

Social awareness

Which of the following is an economic factor that affects business trends:

The business cycle

Joanna is a purchaser for 193 Inc. and forgets to purchase a large order of shipping materials. What will most likely happen as a result of this mistake?

The client's order will be delayed.

Which of the following is a true statement about a communist command economy:

The government sets the wages that workers earn.

Which of the following is an example of a during-the-sale touch point:

The physical aspects of the business

Which of the following statements is true of good investment brokers:

They are an investor's personal link to the stock exchange.

Which of the following is a true statement about coaches:

They focus on performance instead of knowledge.

When Dan buy a new company truck for his small business, he decides to purchase an extended warranty. What type of risk management is Dan engaging in?

Transference

How do unions benefit businesses?

Unions can help businesses save time by recruiting employees.

Which of the following is an advantage of using technology in accounting:

Using technology makes accounting more efficient.

Which of the following statements is true of o ce politics:

You can only control your own behavior.

As Ross develops his departmental budget, he must demonstrate the need for every expense and not rely on historical data. What method of budgeting is Ross using?

Zero-based

Which of the following choices best completes this sentence: An effective letter of application is

addressed to a specific person in the company.

Serena is responsible for making business decisions on Logan's behalf, which includes looking out for his best interests. In this situation, Serena is the __________, and Logan is the ___________.

agent; principal

Jerald works for a caner charity, and he's in cattle of writing a letter asking for donations. He's determined his objective (raising money), and he has a list of potential donors to whom to send letters. He wants to grab the reader's attention in the first line of his letter, so he should

ask the reader a provocative question.

A team of employees is working on a big presentation for a national conference, and their manager wants to motivate them to do a great job. The manager should

avoid communicating with the team

When using presentation software to develop a slideshow presentation, it is best to

avoid the use of decorative fonts.

Donald owns a small photography business. He wants to project a warm, friendly image to the public, so he makes sure his website, marketing efforts, and employees are all welcoming and approachable. Donald is concerned with:

branding

dan buys a sofa from a local furniture store that advertises "90 days same as cash." She's able to have the sofa delivered to her house immediately without paying anything, However, if she doesn't play for the sofa within 90 day period, she'll be subject to finance charge, Jordan bought the sofa using a _________ credit account.

budget

Employees should use the find-and-replace function in a word-processing program to

change a phrase that appears several times in a long document to another phrase.

A company wants to know how to better advertise to specific segments of customers, so it groups its customer data based on their incomes. This company is using the __________ method of data mining.

clustering

While reviewing his credit report, Isaiah saw an inaccurate entry regarding a bank loan that he had obtained. The first step that Isaiah should take to correct the mistake is to

contact the appropriate credit bureau.

A publishing company is reading a 10th anniversary edition of a popular cookbook The new edition features an updated foreword and a dew new recipes, but otherwise it's the same as the col cookbook. This cookbook is a(n) ________ project.

derivative

When Lora hires her rst employee at her bakery, she's able to produce 12 cupcakes. With a second employee, she can produce another 24 cupcakes. A third employee adds another 36 cupcakes, but when she hires her fourth employee, the bakery can only produce an additional 24 cupcakes. Lora's example illustrates the law of

diminishing returns.

Flexible people tend to be more comfortable with

doubt

In times of crisis, business leaders are needed to

encourage overwhelmed employees

Lalita receives a check as a birthday gift. Before she deposits it in the bank, she signs her name on the back of the check in black ink. Lalita is __________ the check.

endorsing

Chandra wants to develop a personal budget. What is the first step she should take?

establishing her goals

Because Sweden is a society that places a great deal of importance and value on caring for others and maintaining a high quality of life, it is considered a(n) __________ culture.

feminine

When Casey looks at her small business's income statement, she's excited to see that her profit is much more that she expected. However, she soon realizes that she's looks at the total profit before all other expenses have been deducted. Casey is look at her

gross profit.

If William wants to determine the dollar amount that he has earned before taxes and other deductions for the pay period, he should look at the __________ on his paycheck stub.

gross wages

An effective executive summary

is written for people who won't read the whole document.

Purchasing's ultimate goal and purpose is always to obtain the right goods and services from the right suppliers at the right price.To reach this goal, purchasing specialists must be sure to

locate back-up sources of goods and services.

Entrepreneurs typically work

on their businesses

A graphic design firm decides to rest a new office. The cost of renting this building is considered a/n

operating expense.

Brandi invents a new machine for her manufacturing plant, and she wants to be sure that competing manufacturing plants can't use the same machine. Brandi needs to obtain a

patent

To evaluate any idea objectively, it is important to consider.

potential problems.

Fido Company manufactures dog toys. Throughout the day, an inspector randomly checks a few dog toys to make sure there are no defects. The inspector is responsible for

quality control.

Mostcustomersprefer__________toshoppingaround.

relationship buying

Each pay period, Kendra has her employer automatically deposit her paycheck in her checking account so the funds are available for use when she needs them. In this situation, money is functioning as a(n)

store of value.

Although there are many grocery stores near her, Sara always shops at a particular one. This is because the bagger at her preferred store help the customers carry groceries out to their car. By offering to help customers carry their groceries, the store is increasing _______ utility.

task

Elizabeth has many ways of interacting with her favorite store. She can visit it in person and speak to an employee, check out the store's website online, reticence one of its e-mail newsletters, or look at its Facebook page. The way Elizabeth interacts with the store are.

touch points.

Brianna is performing a project audit for her company. The first thing she should do to ensure a successful audit is

understand the success criteria of the project.

Maurice, a coffee shop owner, is choosing a new vendor to supply his shop with napkins, cups, and other paper products. He has several vendors to choose from, and he's not sure which to pick. For the best results, Maurice should choose the supplier who

views relationships as partnerships.

Lin earns $35,000 of taxable income a year. Sh's unmarried, has no dependents,and doesn't earn any money from interest. Which tax form should she file?

1040EZ

Ted's Tater Chips is conducting market research to decide what new flavor of chips it wants to release next year. They receive the following data about the current taste preferences of a large test group:

40% prefer spicy chips

Pauli works in his company's finance department. And his job is making sure that customer pay their bills in time. Pauli is in charge of

Accounts receivable

Which of the following is true of corporate fundraising:

All business must comply with fundraising laws.

Which of the following is an example of unethical behavior in the workplace that involves confidential information:

An employee tells a coworker how much the sales manager earned in bonuses last year.

Amy says "I think the primary reason that last years sales were higher than this years sales is because Jansen electronics has taken a portion of our market share" this is an example of

An opinion

To build collaborative relationships with coworkers it is necessary for each person to

Be willing to share information

Which of the following characteristics is true of a private enterprise system

Businesses are free to choose what they wish to produce.

What requirement of a legally enforceable contract requires that both of the parties who are entering into the contract are sane, sober, and of legal age?

Capacity

Michael is financial manger at his company. He needs to decide which project the company should invest in, so he estimates each potential project's value to the business. What process is Michael suing?

Capital budgeting

The Rustin Corporation has a policy that employees should never let anyone use their work computers without supervision. Which of the following scenarios complies with the policy:

Collaborating with another employee on your work computer

Irene has always kept and filed every piece pf paperwork she receives. When she needs to find a specific document for her boss, Irene wastes hours looking through her filing cabinets before she finally finds it. What should Irene do to make her filing move efficient?

Create a system and keep only what she needs.

Which of the following characteristics are necessary for entrepreneurs to be successful:

Creativity and innovation

Rosa is writing a business letter to Alex Smith, whom she has never met. Which of the following salutations should Rosa use:

Dear Alex Smith

Which of the following is part of the product/service management function:

Deciding on the products that a business will produce or order

What tends to happen when a business lacks unity of command in its organizational structure?

Efficiency decreases

A clothing company keeps track of fashion trends so that it knows which styles will sell next season. Which of the following is the company most likely to use to collect information about these trends:

Environmental scanning

What type of government policy involves manipulating the business cycle by raising or lowering taxes?

Fiscal

Which of the following activities is part of the primary stage of production:

Fishing

What can you do to help your company control it's expenses?

Follow company policies and procedures

Which of the following is an example of a business creating possession utility:

Frederick's Furniture Store offers installment credit plans to its customers.

As a quality control philosophy the goal of lean operations is to eliminate waste which helps the business

Increase profits

By reading trade journals business professionals can learn about

Industry trends

Which of the following should you ask yourself when defining a problem:

Is this situation worthy of my time and attention?

Which of the following is a true statement about bookkeeping:

It includes balancing the books and posting to ledgers.

Which of the following statements is true of empathy:

It is possible for anyone to develop it.