Supervision-Chapter 1-3

Identify characteristics of a successful supervisor

A successful supervisor is usually someone who has a positive attitude, is loyal, is fair, communicates well, can delegate, and wants the job.

Define what a supervisor is

A supervisor is a manager at the first level of managment. That is, the employees reporting to the supervisor are not themselves managers

Describe the basic typed of supervisory skills

According to the classic model, the basic supercisory skills are technical, human relations, conceptual, and descision-making skills. Technical skills are the specialized knowledge and experience used to carry out particular techniques or procedures. Human relations skills enable the supervisor to see the relation of the parts of the whole and to one another. Decision-making skills are needed to analyze information and reach good descision. A more recent model identifies skills needed to succeed in task-related, people-related, and change-related activities. These skills include clarifying roles, monitoring operations, and planning for the short term; consulting, supporting, recognizing, developing, and emporing employees; and envisioning change. task risks, encouraging innovative thinking, and monitoring externally

The practice of imposing penalties for failing to adequately carry out responsibilities and providing rewards for meetings responsibilities

Accountability

Compare product quality control and process control.

Both of the quality control in love preventing and detecting quality related problems. protect Quality Control focuses on Ways from prove the product. process control focuses on how to do things in a way that result in a higher quality

Describe how the growing diversity of the workforce affects the supervisor's role

Compared with the current makeup of the U.S workforce, and increasingly large share of employees will be female, nonwhite, and older. As a result, supervisors in the future will typically manage a more diverse group of employees. This reality means that supervisors can benefit from a greater variety of talents and viewpoints but its also requires them to draw on more sophisticated human relations skills in the past.

The ability to see the relations of the parts to the whole and to one another

Conceptual skills

Monitoring performance and making needed corrections

Controlling

The ability to analyze information and reach good decisions

Decision-making skills

Summarize research findings that have led to basic ideas of what managers should do

Fredrick Taylor showed that supervisors and other managers can improve effiency by directing how employees carry out their work. Henri Fayol Pioneered administrative theory, which identified four managment functions: PLANNING, ORGANIZING, LEADING, and CONTROLLING. Maslow is amoung the best known of the human behavior experts who emphasized meeting employees' basic human needs.

Distinguish types of groups that exist in the workplace.

Functional groups fulfill ongoing needs in the organization by carrying out a particular function. Task groups are set up to carry out a specific activity and disband when the activity is completed. Formal groups are set up by manamegment to meet organizational objectives. Informal groups result when individuals in the organization develop relationships to meet personal needs.

Describe characteristics of groups in the workplace.

Group members have various roles or patterns of behavior related to their position in the group. Group members are expected to follow norms, or of the group standards, for appropriate or acceptable behavior. The status of each group member depends on a variety of factors, which may include his or her role in the group, title, pay, education level, age, race, and sex. Some groups are more cohesive then others that is, the members of some groups are more likely to stick together in the face of the problems. Groups may vary widely in terms of size, with subgroups likely to form and groups of more than 20 members. Homogeneity Refers to the extent to which groups members are the same. All of these characteristics can influence effectiveness of a group. In the general, a supervisor want to grow up to be effective when its goals support the Achievment of organizational goals.

Describe how the supervisor can lead a team so that it is productive.

If building the team include selecting team members, the supervisor should includePeople who work well with others. The supervisor should adopt a coaching role, enabling employees by providing them with the resources they need and removing an obstacle in their way. Then the supervisor build the team by helping it's at goals analyzing what needs to be done and allocating the work, examining how well the group is working, and examining the relationship among team members the supervisor can increase his excess of the team your affective communication they create a climate of trust and encourages collaboration and the supervisor should see that teams receive a group reward valued by team members

Identify the stages that teams pass through as they develop.

In the first stage, Called forming, the team members become acquainted with one another and oriented to the idea that they are part of the team. The next stage, storming, is a period of conflict as a group members assert various roles. During the norming, the third stage, team members arrive at agreement about each team members roll, and the level of conflict subside. During the performing stage, the team emphasizes problem-solving and it is at its most productive. Teams that have made all their goals may then this band; this stage, called adjourneying, Does not apply to every team

Influencing people to act in a certain way

Leading

Explain why employees have fears about productivity improvement and how supervisors can address those fear

Many employees are fearful of productivity improvement because many organizations it makes such changes layoffs and extra work for the remaining employees supervisors can respond by keeping employees informed about the organizations plan in place I need a benefit in listening to employees

Provide guidelines for conducting effective meetings.

Meeting should start promptly. The supervisor should facilitate this discussion through such means as rephrasing what participants say and summarizing key points without dominating this discussion. The supervisor should make sure that everyone participates in the discussion, take notes of what is being decided, and keep the discussion on track by reminding participants of the topic under consideration. After the meeting, the supervisor should follow up to make sure plans are carried out.

Describe the typical background of someone who is promoted to be a supervisor

Most supervisors begin as employees in the department they now supervise. They usually have superior technical skills and may have seniority or demonstrate leadership potential.

Identify ways organizations measure their success in continuous quality improvement.

Organizations compare their practices with various sets of guidelines they may compete with Bella Ridge performance excellence program or assesses their performance using an evaluation categories they may six unification for meeting the standard of iOS 9000 also they may compare their performance with that of an organization that excels in particular area of practice known as benchmarking to ensure that any of those methods are focused on the right measure the organization compare performance standards in terms of customer value focusing on preventing quality problems is cheaper than detecting them supervisor that should say communicate and enforce standards for quality control. The organization should insist on high-quality from suppliers inside and outside organizations supervisors a higher level managers should provide value for high quality work

Setting up the group, allocating resources, and assigning work to achieve goals.

Organizing

Explain why people join groups.

People may join a group because membership goes along with it being an employee All employees are members of an organization that employees. employees may ask employees to join particular group such as committees the task force and employee also may join a group because doing so satisfied a personal objectives

Describe the consequences suffered by organizations as a result of poor-quality work.

Poor quality works gives an organization and negative image which drives away customers in makes it harder to recruitSapir your employees and borrow money poor quality work also can lead to higher cost associated with attracting customers inspecting for and correcting defects replacing defective product and defending against lawsuits.

Quality control that emphasizes how to do things in a way that leads to better quality

Process Control

Quality control that focuses on ways to improve the product itself

Product Quality control

The amount of result an onganization gets for a given amounf of inputs

Productivity

Identify constraints on productivity.

Productivity is not a result (output) an organization gers for a given Amount of input such as labor and machinery management women's productivity when it does not seem truly committed to improving it employee attitude and skills limit productivity when employees are on able or willing to meet on organizations that limit their productivity to achieve other objectives are union contract may contain work rules that limit productivity

An organization's efforts to prevent to prevent or correct defects in its goods or service or to improve them in some way

Quality control

A process-oriented quality control method designed to improve the product or service output to 99.9997 percent perfect

Six Stigma

Identifying, hiring, and developing the necessary number and quality of employees

Staffing

A quality-control technique using statistics for monitor production quality on an ongoing basis and making corrections whenever the results show the process is out of control

Statistical Process Control (SPC)

Looking for defects in parts or finished products selected through a sampling technique

Statistical quality control

Summarize techniques for quality control.

Statistically quality controls Involve looking for a defect in part a finish product selector through a sampling technique in statistical process control is the operator take samples are in the process what the results on my chart and makes corrections on the chart indicates the process it is out of control zero defects approach halter that everyone in the organization should work towards a goal of delivering such high-quality that all aspects of a organization goods And services are free of problems employee involvement team pro quality Inn Marriott organization and periodic meeting team members examine need of improvement and develop solution. Six stigma is a structured approach in which teams to find problems in our work process and identify solutions that bring defects down to 3.4 per millionThe lien enterprise philosophy refers to that either improving before work if you are production process for continually addenda fight and limiting Ways through the use of a variety of assessment scheduling and production control tools total quality management is an organization wide focus on satisfied customer by continuing to improving every business process involvement in on delivering good or services that TQM is a continuous process that unfolds gradually and focuses on satisfying customers

Explain how supervisors are responsible to higher managment, employees, and co-workers

Supervisors are responsible for doing the work assigned to them by higher management and for keeping management informed of the department's progress. They link higher management to employee concerns to higher management. Supervisors also are responsible for cooperating with co-workers in other departments. Organization hold supervisors accountable for meeting these various responsibilities

Explain why teamwork is important

Teams bring employees together to collaborate on solving problems and making decisions. By using teams, that organization can draw more fully on the inside and expertise of all of its employees. Teams also can motivate employees by giving them a say in how things are done. As a result, organizations that use Teams can benefit from improved performance, which is measured by higher quality and greater productivity and profit.

The specialized knowledge and expertise used to carry out particular techniques or procedures

Technical Skills

Identify the general functions of a supervisor

The general functions of a supervisor are planning, organizing, staffing, leading, and controlling. Planning-involves setting goals and determining how to meet them. Organizing- is determining how to set up the group, allocate resources, and assign work to achieve goals. Staffing- consists of identifying, hiring, and developing the necessary number and quality of employees. Leading- is the function of getting employees to do what is expected of them. Controlling- Consists of monitoring performance and making needed corrections

Discuss how to plan for effective meetings

The supervisor should call the meeting only when there is a valid reason for doing so. Here she should schedule a meeting at a convenient time and plan who is to attend and where the meeting will take place. The supervisor should create an agenda, which lists the topics to be covered at the meeting. Then agenda should be distributed to all participants far enough in advance that they can be prepared to contribute at the meeting

Discuss how supervisors can get groups to cooperate with them.

The supervisor should make sure all members of a formal group know what they can and should be doing. The supervisor should support the group when members want to bring legitimate concerns to higher management. When the supervisor is responsible for setting up a group, he or she should combine people with a variety of strengths and backgrounds but avoid separating members of informal groups. Finally, a general principles of effective supervision apply to supervising groups as well as individuals.

Describe how productivity and productivity improvements are measured.

To measure productivity divide theAmount of output by the amount of inputs outputs are the amount of work doneOr goods and services produced assuming that these are of acceptable quality inputs maybe measured as dollars hours or bothProductivity increases when Output increases, input decreases or both

An organization-wide focus on satisfying customers by continuosly improving every busiess process for delivering goods or services

Total Quality Management

Identify ways productivity may be improved.

Two ways To improve productivity control quality in control cost. Controlling quality involves minimizing defects on airs control it cost involves produce in the same amount of goods or services a lower cost of producing more of the same cost as the put a supervisor may increase output by having people or machines work faster harder and more effective approach may be to improve methods that is to get things done more effeciently The supervisor may identify ways to reduce overhead and minimize waste including idle time and wasted a physical resources regulating are leveling the workload can make staffing more efficient installing modern equipment reduce his cost when the new equipment is more efficient to cut costs related to personal a supervisor should see that workers receive adequate training and motivation and here she should take steps to minimize tardiness absenteeism and turnovers

A quality-control technique based on the view that every one in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems

Zero-defects approach

Teams of employees who plan ways to improve quality in their areas of organization

employee involvement teams

The ability to work effectively with other people

technical skills