Test 1 Organizational Behavior

_____ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups

Workforce diversity

When two people witness something at the same time and in the same situation yet interpret it differently, factors that operate to shape their perceptions reside in the _______.

perceivers

______ is the process by which individuals organize and interpret their sensory impressions in orer to give meaning to their environment

perception

According to Gordon Allport, ______ is defined as the dynamic organization within the individual of those psychophyscial systems that determine a person's unique adjustments to his/her environment

personality

_____ is the sum total of ways in which individual reacts to and interests with others

personality

______ bias indicates the tendency of an individual to attribute his or her own successes to internal factors while putting them blame for failures on external factors.

self-serving

Employees are most likely to perceive their organization as supportive when

they have a voice of decisions

Which of the following does systematic study use to look at relationships to attribute causes and effects?

scientific evidence

Individuals engage in _______ because it is impossible for them to assililagte everything they see and can take in only certain stimuli.

selective perception

________ may be defined as an individual's current capacity to perform the various tasks in a job.

Ability

_______ refers to evaluative statements or judgments concerning objects, people, or events.

Attitude

_____ explains the ways in which we judge people differently, depending on the meaning we assign to a given behavior.

Attribution theory

The _____ is a personality assessment model that taps basic dimensions which encompass most of the significant variation in human personality, namely extraversion, agreeableness, conscientiousness, emotional stability and openness to experience.

Big Five Model

______ refers to bottom-line conclusions individuals have about their capabilities, competence, and worth as a person

Core self-evaluation

Which of the following functions do managers undertake as part of planning functions?

Defining an organization's goals

Women being assigned marginal job roles that do not lead to promotion is an example of _______ form of discrimination

Exclusion

Who defined personality as the dynamic organization within the individual of those psychophysical systems that determine a person's unique adjustments to his/her environment

Gordan Allport

Which of the following is the most likely to be related to reduced absences and lower resignation rates?

High job involvement

Which of the follow determinants of behavior does organizational behavior study?

Individuals

Which of the following is a factor present in a perceiver which may affect perception?

Interest

In a workplace, _____ involves overt threats or bullying directed at members of specific groups of employees.

Intimidation

Which of the following statements is true regarding emotional intelligence

It comprises a person's ability to detect others' and one's own feelings.

Which of the following best defines organizational behavior?

It involves the study of what people do in a company and how it affects the company's output.

Which of the following is true regarding positive organizational scholarship?

It studies how organizations develop human strengths, foster vitality, and unlock potential.

______ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

Job satisfaction

_____ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations.

Managers

The _____ is a personality assessment consisting of 100 questions where respondents are classified as extroverted or introverted, sensing or intuitive, thinking or feeling, and judging or perceiving.

Myers- Briggs Type Indicator

_______ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Perceived organizational support

_____ may be referred to as the capacity to undertake tasks that demand stamina, dexterity, and strength.

Physical Abilities

Which of the following disciplines blends concepts form both psychology and sociology to focus on people's influence on one another?

Social Psychology

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence, all constitutes aspects of ______ study

Systematic

Which of the following is true regarding technical skills?

The encompass the ability to apply specialized knowledge.

Which of the following terms describes basic convictions that "a specific mode of conduct or end-state of existence in personally or socially preferable to an opposite mode of conduct"?

Values

Which of the following is one of the six essentially universal emotions agreed on by a majority of researchers?

anger

When individuals observe another person's behavior, they attempt to determine whether it is internally or externally caused. Which of the following attempts to explain this phenomenon?

attribution theory

Any incompatibility between two or more attitudes or between behavior and attitudes results in _____

cognitive dissonance

According to the attribution theory, if everyone who faces a similar situation responds in the same way, we can say the behavior shows ________

consensus

If a person responds to a particular situation int he same way over a long time period, then the attribution theory states that the behavior demonstrates ______

consistency

The practice of modifying one's true inner feelings based on display rules is know as

deep acting

Surface acting deals only with ______ emotions

displayed

According to the attribution theory, ______ is one of the three main factors which attempt to determine an individual's behavior.

distinctiveness

With reference to the attribution theory, which of the following terms indicates the extent to which an individual displays different behaviors in different situations

distinctiveness

Which of the following terms best describes an intense feeling directed at someone or something

emotion

_____ refers to inconsistencies between the emotions people feel and the emotions they project.

emotional dissonance

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is know as

emotional labor

______ are caused by a specific event, are very brief, and are accompanied by distinct facial expressions.

emotions

Which of the following is a characteristic of emotions?

emotions are reactions to a person or event.

An individual's involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as

employee engagement

_____ emotions are emotions that people actually expereince, despite what they might display

felt

Which of the following terms refers to factors such as one's biologicial, pysiologicial and inherent psychological makeup determined at conception?

heredity or self concordance

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as _____

human skills

_____ refers to the tendency of people to associate two events when in reality there is no conncection

illusory correlation

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________

job involvement

_____ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus

mood

_____ are cognitive in nature, have an unclear, general cause, and last for several hours or days.

moods

______ refers to the tendency of most individuals to experience a mildly positive mood at zero input when nothing in particular is going on

positivity offset

WHich of the following terms refers to the practice of hiding inner feelings and foregoing emotional expressions in repsonse to display rules

surface acting

Organizational commitment is defined as

the degree to which employees identify with the organizational they work for and its goals.

Which of the following is a factor present in a situation which may affect a person's perception?

time