Test 2 HR

Fifty employees of GlowFax Inc. quit the company this year. Thirty-five of the employees left by choice, while the rest were asked to leave either because of poor performance or high absenteeism. The total number of employees in the company was 270 in January. The midyear employee count was 250, and the number became 220 at the end of the year. What is GlowFax's turnover rate for this year?

20 percent

Lumina Inc. had 4,900 employees at the beginning of 2014. During the first half of the year, the company had no attrition. The company's profits were high, and its training and orientation programs were efficient. It continued to hire at a healthy pace and had 5,000 employees at midyear. However, in the second half of the year, 200 employees were laid off and no new hiring took place. What is Lumina's turnover rate for 2014?

4 percent

Which of the following candidates has the highest probability of being rejected by a U.S. organization that follows ethical HR practices and recruits nontraditional diverse workers?

A 24-year-old Danish woman without a U.S. visa

Which of the following is an example of an external source of recruitment?

A salon moves from Boston to New York and employs a new cashier through Internet recruitment.

Symphony Inc. has a culture of open communication and trust. Joel, an HR Manager at the company, wants to assess the level of current employee satisfaction and engagement. He has planned to conduct interviews with the employees of the organization to gain valuable insights on what motivates them to continue working for the organization. Which of the following types of interviews should Joel conduct in this scenario?

A stay interview

Which of the following organizations is most likely to benefit from external sources of recruitment?

An organization that faces rapidly changing competitive environments and conditions

Priam Designs Inc. is recruiting fashion designers through LinkedIn. This recruiting approach typically provides direct access to the

Applicant population

Gerard, a job applicant, was asked by a company to appear for an interview. During the interview, Gerard spent most of the time providing details about his education and work experience to the interviewer. This best exemplifies a

Biographical interview

is defined as the perceived fairness of what a person does compared with what the person receives for doing it.

Equity

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

Exit interview

A disadvantage of Internet recruiting is that it generates a large number of passive job seekers.

False

According to the two-factor theory, interpersonal relationships are considered motivators.

False

Behavioral modeling is ineffective for training supervisors and managers in interpersonal skills.

False

Ernest is applying for a job that will require him to carry heavy equipment. The employer tests his physical strength and endurance during the selection process. This is an example of a psychomotor test.

False

In a biographical interview, applicants are required to give specific examples of how they have handled a problem in the past.

False

In contrast with informal training, which should be planned, on-the-job training should occur spontaneously.

False

In the "Big Five" personality framework, Bob tested as creative, curious, and original. This implies that he is extroverted.

False

Organizations that require employees to sign training contracts to protect the costs and time invested in specialized employee training violate equal employment opportunity (EEO) laws.

False

Paid orientation time is a separation cost involved in turnover.

False

Recruiters have completely stopped using newspaper ads as a tool for external recruitment because job seekers use the Internet almost exclusively even in smaller cities and towns

False

Recruiting is exclusively an administrative function rather than a part of strategic HR planning.

False

Severity rate is defined as the percentage of time lost to absenteeism.

False

Twitter is an example of an Internet job board.

False

A group of supervisors from an oil corporation in the United States attend a class every Thursday afternoon to learn Spanish. The supervisors learn by repeating Spanish words and phrases while the instructor corrects their pronunciation. After each correction, the supervisors repeat the word or phrase with the correct pronunciation before focusing on the next word. In the context of instructional strategies, this scenario is most likely an example of _____.

Immediate confirmation

Which of the following is true about on-the-job training (OJT)?

It can disrupt regular work in an organization.

Which of the following is a characteristic of flexible staffing?

It helps employers avoid some of the costs of full-time benefits.

Which of the following is a purpose of an application form?

It is a basic employee record for applicants who are hired

Which of the following is a purpose of an application form?

It is a basic employee record for applicants who are hired.

Which of the following is a feature of on-the-job training (OJT)?

It is flexible and relevant to what employees do.

How does an exit interview help an organization in its employee retention efforts?

It provides managers and supervisors with information for improving company efforts to reduce employee turnover.

In its most basic sense, _____ involves the positive feelings and evaluations individuals have about their employment.

Job satisfaction

To qualify as a tax preparer for a seasonal job at a tax preparation company, Martin must answer questions on tax terminology covered in the web-based training course provided by the company. This evaluation best exemplifies a _____ measure of training evaluation.

Learning-level

is the desire that exists within a person that causes that individual to act.

Motivation

Chinn has been a bus driver for a tour bus company for the past 15 years and has an excellent driving record. He had a back injury last year for which he is still undergoing treatment. If Chinn has an accident while driving one of the tour buses because of the effects of his medication and passengers are injured in the accident, the company will most likely be liable for

Negligent retention

The planned introduction of new employees to their jobs, coworkers, and the organization is referred to

Orientation

Despite having mastered the skills and processes related to their day-to-day jobs, the firefighters of the Lake Hogan Fire Department train constantly to increase their muscle memory and to keep their skills honed so that they can respond quickly in emergency situations. This best exemplifies ____

Overlearning

In the context of equity theory, which of the following is considered an outcome?

Prestige

Which of the following recruitment options is most likely to target applicants specifically interested in the job field and reduce the number of less-qualified applicants?

Professional/career websites

measure dexterity, hand-eye coordination, and arm-hand steadiness.

Psychomotor tests

is the extent to which a test or measure repeatedly produces the same results over time.

Reliability

___ can be calculated as the percentage of workers who remain in a firm from one point in time to another point in time.

Retention rates

In the context of the motivation/hygiene theory, which of the following is considered a hygiene factor?

Salary

Ability, intelligence, and conscientiousness are

Selection criteria

According to Frederick Herzberg's motivation/hygiene theory, which of the following is a hygiene factor?

Supervision

The interior decorators, designers, and architects of WorldKraft Design work together in self-managing the company's work groups. This structure is key to the organization's culture, and it is crucial that new hires be compatible with the work group to which they are assigned. In this case, it would be best to use _____ to hire potential employees.

Team interviews

Which of the following is likely to be the least important topic of training for a recruiter who conducts on-campus interviews?

The company's job posting software

Patricia was placed at Oliver & Co. through a temporary service firm for two months. Because of her outstanding performance, Oliver & Co. wants to hire Patricia for a full-time position. Given this scenario, which of the following statements is most likely to be true?

The temporary service firm can bill a placement charge to Oliver & Co.

Which of the following performance criteria is a quantitative measure of a recruitment process outsourcing firm?

Time to fill

What is the main purpose of pre-employment screening?

To determine if applicants meet the minimum qualifications for job openings

In the context of training categories, which of the following is an example of soft skills training?

Training on interpersonal communication

A no-fault policy in organizations allows employees to manage their own attendance.

True

According to the Equal Employment Opportunity Commission (EEOC), if an applicant voluntarily furnishes some information on a résumé that cannot be legally obtained, the employer should not use that information during the selection process.

True

Assessing organizational training needs is the diagnostic phase of a training plan.

True

Care should be taken to avoid vague, general statements in an offer letter.

True

Employers can obtain background information from a variety of sources such as an applicant's motor vehicle records and military records.

True

Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.

True

In the context of training needs assessment, the most common approach for conducting individual analysis involves using performance appraisal data.

True

Recruiting should be viewed as a type of organizational marketing and should be consistent with an organization's overall presentation of its image.

True

Regulations established by the U.S. Internal Revenue Service and the U.S. Department of Labor determine which workers qualify as independent contractors.

True

Training plans allow organizations to identify what is needed for employee performance before training begins.

True

compare the number of applicants at one stage of the recruiting process with the number at the next stage.

Yield ratios

A new casino wants to hire about 1,000 employees for its new resort. Applicants are asked to complete an online questionnaire that will later be analyzed using computer software. Only those applicants who have previously worked in hotels and casinos will be considered eligible for the next step in the hiring process. This best exemplifies _____.

a pre-employment screening process

At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies

active practice

Maria is an employee at Lyric Inc. Her colleagues describe her as friendly and gregarious. She is a good team player and is always willing to help others. She also likes socializing with her colleagues outside of work. In the context of David McClelland's three needs theory, Maria is most likely driven by a need for

affiliation

GetHelp Inc., a business processing company, trains all of its employees in handling customer calls. After the completion of the training, the company monitors the phone calls of the employees to determine the effect of the training. This evaluation best exemplifies a _____ measure of training evaluation.

behavior-level

One of the best ways to analyze the effectiveness of a media advertisement is to:

conduct a follow-up to see which media sources produced longer-lasting and better-performing employees.

In verifying the identities and credentials of job applicants, employers must use the revised form I-9 for each employee hired and must

determine within 72 hours of hiring whether a job applicant is a U.S. citizen, registered alien, or illegal alien

In the context of inquiries in the selection process, the Americans with Disabilities Act:

does not consider pre-employment drug tests to be medical exams.

In a(n) _____, individuals are asked to explain their reasons for leaving an organization.

exit interview

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by conducting

gap analysis

Calculating the average amount of time it takes from contact to hire for each source of applicants allows a firm to most accurately:

identify the most time-efficient recruiting sources.

For employers, an advantage of cross-training employees is that

it offers more flexibility in assigning workers to tasks

Mybody Fit, a fitness center, is planning to invest in specialized exercise equipment. The equipment is highly effective, but it is also dangerous if not used properly. The fitness center sends its team of instructors to a certified training program to learn how to handle the equipment. The type of training described in the scenario is

job and technical training

Colette Value Inc., a game development firm, has received a new project that involves the development of a mobile game. The project must be completed within a year. The company, however, is facing a shortage of mobile game developers and must hire 50 developers to ensure the timely completion of the project. As a result, the firm decides to take part in a job-related event that would give the firm access to a large pool of applicants at the same time. Which of the following recruitment options has Colette Value decided to use to find a large number of suitable candidates in a short time?

job fairs

The _____ includes all individuals available for selection if all possible recruitment strategies are used.

labor force/population

Frederick Herzberg proposed

motivation-hygiene theory

Attitude survey data are typically used in _____ analysis of training needs.

organizational

Scenic River had an opening for the position of City Manager. This opening attracted many applicants from all over the city. As part of the selection process, each applicant appeared one after another for the interview before the entire Scenic River Board. This best exemplifies a _____.

panel interview

Danica graduated from college during a severe economic recession. She then accepted a job as a trainer for a major national bank. Danica was one of the top candidates when she was hired by the bank. Three months into her job, she began to feel like she did not belong there because her values did not align with those of the company. This best exemplifies ___

poor person/organization fit.

The term _____ refers to the unwritten expectations employees and employers have about the nature of their work relationships.

psychological contract

In her evaluation sheet, Theresa, a soft skills trainer at Wren's Academy, receives high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure of training evaluation.

reaction-level

The purpose of _____ is to provide potential employees with an accurate introduction to a job so that they can better evaluate the employment situation.

realistic job preview

In the context of the motivation/hygiene theory, which of the following is considered a motivator?

recognition

The process of generating a pool of qualified applicants for organizational jobs is called

recruiting

is the extent to which a test or measure repeatedly produces the same results over time.

reliability

In the context of the types of executive search firms, _____ charge a client a set fee whether or not the contracted search is successful.

retainer firms

The average time lost per absent employee during a specified period of time is known as the

severity rate

In the context of the qualities of selection predictors, validity refers to:

the extent to which a test measures what it claims to measure.

Marcus wants to become a firefighter in Redville. The physical requirements to qualify for the position of firefighter in Redville are rigorous, and applicants must pass several ability tests to be selected. Marcus has a hearing impairment, and this impairment alone causes him to be disqualified. He passes all the other physical and written tests that were conducted earlier. This scenario best exemplifies _

the multiple hurdles approach of combining predictors

Training programs can be a strategic investment for an organization when:

they align with the organization's goals and produce positive results.

Greta is the new HR Manager of a small company. The previous HR Manager kept every document he had access to in the past 10 years of his job at the firm, but Greta is determined to clear out the unnecessary documents. In the context of Equal Employment Opportunity Commission (EEOC) requirements, Greta should keep all applications and hiring-related documents and records for _____ before they can be discarded.

three years

The most common approach for conducting individual analysis is to

use performance appraisal data

Cross-training occurs:

when people are trained to do more than one job