Test #3

Conflict aftermath

5

Which mode or style of conflict resolution is best for this situation? When two opponents with equal power are strongly committed to mutually exclusive goals

Using the sharing/compromising style

In terms of conflict resolution in leadership and management, listening is:

an opportunity for dialogue and conversation

Leaders can use recognition as a strong motivator because:

it is a normal human need

Which mode or style of conflict resolution is best for this situation? In an emergency when swift, decisive action is vital

using the competitive style

felt conflict

3

Manifest conflict

4

A telemarketing executive, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, she offers to deduct delivery charges. She makes this decision because the customer happens to be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is she using in the given example?

Accommodative style

A leader should never use the avoidant style of conflict resolution. Avoiding the problem will never lead to a solution

False

A major advantage of using goal to motivate executive leaders is the guarantee that unethical means will not be used to achieve goals

False

All groups are teams, but not all teams are groups.

False

Feedback is not that useful in a discussion as it is a waste of time and we all know that time is valuable resource.

False

Projection

Feelings about yourself that place blame on someone else or make it someone else's issue. This often stems from insecurities.

it is important for leaders to remember that an effect due to the expectancy theory is that:

Leaders must clearly understand individual differences in valences

When involved in a conflict, an important thing to remember is that you should

Stick to the issue at hand.

Vulnerability

Things that put you at risk for an uncharacteristic emotional responses to an event.

A follower will be more motivated to attain large, comprehensive goals if they are broken down into smaller steps.

True

A person with a competitive orientation is likely to engage in win-lose power struggles

True

A sign of possible misunderstanding is that communication had not effectively occurred.

True

An apology often reduces conflict because the other side becomes less hostile, and the scene is set for cooperation.

True

If a leader avoids micromanagement, the result is a development of empowerment.

True

Motivation increases when a person has high self-efficacy with respect to the task being performed.

True

When a group has high EQ, is most likely to have a highly developed norm of teamwork.

True

When two parties have a conflict and decide to compromise, it is a win-win for each side

True

Which mode or style of conflict resolution is best for this situation? When others can resolve the issue more effectively

Using the avoidance style

Which mode or style of conflict resolution is best for this situation? When the potential costs of confronting a conflict outweigh the benefits of its resolution

Using the avoidance style

Which mode or style of conflict resolution is best for this situation? When you need to find an integrative solution and the concerns of both parties are too important to be compromised

Using the collaborative style

Which mode or style of conflict resolution is best for this situation? On important issues when unpopular courses of action need implementing—for example, cost-cutting, enforcing unpopular rules, discipline

Using the competitive style

Psalm 119:105 "Your _________ is a lamp to my feet and a light to my path." Proverbs 22:1 "A good ________ is to be chosen rather than great ________, and favor is better than silver or gold. Above all else, guard your ________, for everything you do flows from it!"

Word - Name - Riches - Heart

In a team-based organization, which of the following is a key leadership role?

building trust and inspiring teamwork

A legal representative of a company entering into a joint venture with another firm formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _____ style of conflict management.

collaborative

Let's say one of your followers has a learning goal orientation. While he is competing in a national sales contest, he is strongly motivated to:

develop new skills during the process of competing

When a leader decides to have personal meetings with team member in an effort to clearly understand how they feel about their positions on the team, the leader wants to know if level of satisfaction with the appreciation they receive. In the given example, this leader is engaged in _____.

developing group emotional intelligence

A leader makes the decision to increase the performance bonus of his team from $2,000 to $5,000. In the context of the expectancy theory, this would have resulted in:

increased productivity as the team members would put in greater efforts in view of the reward they get.

If someone has a high self-efficacy, it means that she:

is highly confident that she can perform a particular task.

To increase effectiveness of a virtual team, a leader should:

monitor progress through the use of information technology.

A suggested way of being a model of teamwork is to:

share power with team members

Transference

someone reminds of another who has offended you or hurt you in the past

Perception

this is not defined as reality- it is "your" reality. be honest and humble and be aware.

Vulnerability factors might include factors from our past, circumstances, abuse, fear, etc.

true

When attempting to resolve conflict between two group members, leaders are advised to:

use confrontation and problem solving.

A key concern when using goals to increase performance is that some people, including leaders, will:

use dysfunctional methods to attain goals

Which mode or style of conflict resolution is best for this situation? When the issue is much more important to the other person than it is to you—to satisfy the needs of others and as a goodwill gesture to help maintain a cooperative relationship

using the accommodative style

Which approach to conflict resolution is most likely to enhance your leadership effectiveness in the long run?

using the collaborative style

Which mode or style of conflict resolution is best for this situation? When the parties are committed to a solution that would be a win-win for each side

using the collaborative style

Which mode or style of conflict resolution is best for this situation? When you need to arrive at an expedient solution under time

using the sharing/ compromising style

Latent Conflict

1

Perceived conflict

2

Which of the following is true of the motivational use of recognition and praise?

An individual's preference for the type of praise should be taken into account.

The methods of negotiation that highlight collaboration emphasize:

beginning with a plausible offer.

A symptom of conflict with extremely negative consequences is when an organization:

has departments competing for dominance behind the scenes.

The teamwork method "emphasize pride in being outstanding" is grounded on the principle that:

most groups are especially good at some tasks.

In conflict management, we must often have to step back and remember that the ______________ is more important than the issue.

relationship

The purpose of collaboration is to:

search for win-win solutions to conflicts.

The _____ style of conflict management is halfway between Shark and Teddy Bear.

sharing/ compromising