The 7 Pillars of Servant Leadership
What are the 3 core competencies of Pillar 7
Accepts & Delegates Responsibility, Shares Power & Control, Creates a Culture of Accountability
ABCs of Communication
Act Interested, Be Encouraging, Clarify
Robert Greenleaf suggests that all people who have moral authority will show a common thread in their demeanor. What is it?
Awareness
What are the 3 core competencies of Pillar 6?
Comfortable with complexity, Demonstrates adaptability, Considerers the greater good
What is the name of Pillar 4?
Compassionate Collaborator
What are the 3 core competencies of Pillar 3?
Demonstrates Empathy, Invites Feedback, Communicates Persuasively
What are the 3 core competencies of Pillar 2
Displays a Servant's Heart, Is Mentor-Minded, Shows Care and Concern
In business (for profit and non-profit) an increasingly valued and talked about skill set is a person's EQ. EQ stands for:
Emotional Intelligence
Systems Thinking Pyramid
Events Strategies Culture Beliefs
What are the 3 core competencies of Pillar 4
Expresses Appreciation, Builds Teams and Communicates, Negotiates Conflict
Empathetic listening involves your:
Eyes, Ears, Body, and Attention
According to Barry, forming work teams of people who look, think, and act like you allows your team to get the best results.
False
According to Thomas Lickona, character cannot be taught.
False
Creativity is an individual quality. It is best leveraged in solitude allowing the leader to bring their final decision to the larger group for implementation.
False
What is the name of Pillar 5?
Foresight
According to the book, foresight's partners are in the "Head, __________________ , and Gut"
Heart
What leadership characteristic is most admired according to a study done by Kouzes and Posner?
Honesty
A vision should answer which of the following questions?
How will we serve them?
Robert Half International conducted a survey which indicated that the primary reason employees leave their jobs is:
Limited Praise and Recognition
The best kept secret of successful leaders is
Love
What are the 3 core competencies of Pillar 1?
Maintains Integrity, Demonstrates Humility, Serves a Higher Purpose
What is the name of Pillar 7?
Moral Authority
A systems thinking Servant-Leader leads change in three dimensions. What are they?
Organizational, Relational, and Individual
What is the name of Pillar 1?
Person of Character
Name one of the three companies/organizations Barry Baker has worked for
Procter & Gamble, Crusade/Athletes in Action, or City Gospel Mission
What is the name of Pillar 2
Puts People First
RULES
R emain Calm, U nto Others, L isten to Understand, E xpect Success, S eek Outside Support
Systems thinking is more about understanding:
Relationships
What is the name of Pillar 3?
Skilled Communicator
4 steps to creative problem solving
State the problem, Suggest possible solutions, Evaluate and choose possible solutions, Test the creative solution
What is the name of Pillar 6?
Systems Thinker
TEAM
T ogether, E veryone, A chieves, M ore
A Team Charter documents:
The way your team will interact and hold each other accountable
According to the text adaptability is a natural process, in harmony with nature's forces.
True
According to the text, foresight is the ability to have a sense for the unknowable and be able to foresee the unforeseeable.
True
An act of altruism, affects the same parts of the brain stimulated by sex, drugs, and money.
True
Cultures of accountability are created and sustained through moral principles, stories, congruent policies, ongoing learning, and celebrations.
True
Social neuroscience suggests that human beings are naturally capable of expressing empathy.
True
The refusal to admit to disagreements can be just as destructive as aggressive confrontation
True
Name 3 of the 9 elements included in a collaborative culture
Trust and respect everyday situations, eqalitarian attitudes among members at all ranks, power based on expertise and accountability.
What are the 3 core competencies of Pillar 5?
Visionary, Displays Creativity, Takes Courageous Decisive Action
System thinkers like most problem solvers zoom in to analyze a problem but what makes systems thinkers different is they also _________________ _____ .
Zoom out
Followers will grant leaders moral authority when they see they leader consistently do what?
acts as a person of character with humility, integrity, and base of spirituality Puts people first through acts of care and concern, mentoring and serving.
Virtually all descriptions of leadership share the view that it involves the process of:
influence
Seek first to understand before you seek to be:
understood
