Unit 1 sales study guide

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To improve yourself and your relationships with others, you must

know your own weaknesses.

Dedication to your company's goals is an indication of

loyalty.

A regional sales manager is responsible for overseeing operations for a number of locations, branches or sales teams that are grouped together by location, where as a district sales manager oversees locations or teams within ____________.

A city or its surrounding towns

What trait do people demonstrate when they look on the bright side of things?

Positive attitude

Assists customers in finding the right product or service to suit their needs by explaining the benefits and uses of various items.

Sales Associate

Which of the following barriers to effective communication can arise before an interaction even begins:

Stereotypes and generalizations

Which of the following is a true statement regarding values:

Values guide the way you choose to act.

Active listening involves paying attention, displaying proof of listening, and providing

feedback.

When you know what your values are and align your behavior with them, you will

find fulfillment in career but not personal life.

Communicating positively with individuals who are different from you can provide you with

new perspectives and ideas about life.

Poor posture is an example of a(n) __________ barrier to effective communication.

nonverbal

Without effective communication skills, you are unlikely to receive a

promotion

People can count on Maurice to do what he says because he possesses

reliability

The exchange of a commodity for money; the action of selling something.

sales

A person who regularly shows respect to others has a respectful attitude, which is considered a personal:

trait.

The activity or profession of producing advertisements for commercial products or services.

Advertising

Refers to the amount of money a sales professional earns for reaching a specific sales volume or for executing one or more business transactions

Commission

Which of the following statements is true:

Communication is a two-way process.

When an employee accepts a new way of doing things to handle changes at work, s/he is being

adaptable.

Written communication tends to be more formal than other methods of communication because it:

allows individuals to organize their thoughts meaningfully.


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