Unit 1 sales study guide
To improve yourself and your relationships with others, you must
know your own weaknesses.
Dedication to your company's goals is an indication of
loyalty.
A regional sales manager is responsible for overseeing operations for a number of locations, branches or sales teams that are grouped together by location, where as a district sales manager oversees locations or teams within ____________.
A city or its surrounding towns
What trait do people demonstrate when they look on the bright side of things?
Positive attitude
Assists customers in finding the right product or service to suit their needs by explaining the benefits and uses of various items.
Sales Associate
Which of the following barriers to effective communication can arise before an interaction even begins:
Stereotypes and generalizations
Which of the following is a true statement regarding values:
Values guide the way you choose to act.
Active listening involves paying attention, displaying proof of listening, and providing
feedback.
When you know what your values are and align your behavior with them, you will
find fulfillment in career but not personal life.
Communicating positively with individuals who are different from you can provide you with
new perspectives and ideas about life.
Poor posture is an example of a(n) __________ barrier to effective communication.
nonverbal
Without effective communication skills, you are unlikely to receive a
promotion
People can count on Maurice to do what he says because he possesses
reliability
The exchange of a commodity for money; the action of selling something.
sales
A person who regularly shows respect to others has a respectful attitude, which is considered a personal:
trait.
The activity or profession of producing advertisements for commercial products or services.
Advertising
Refers to the amount of money a sales professional earns for reaching a specific sales volume or for executing one or more business transactions
Commission
Which of the following statements is true:
Communication is a two-way process.
When an employee accepts a new way of doing things to handle changes at work, s/he is being
adaptable.
Written communication tends to be more formal than other methods of communication because it:
allows individuals to organize their thoughts meaningfully.
