unit 3 EOC business

Which of the following is a true statement regarding information management?

It's necessary for making even small business decisions.

Failing to manage information properly is most likely to cause a business to __________.

be unprepared for a disaster

Making sure a company follows laws and regulations describes the HR management activity of

compliance

The primary reason the business benefits when salespeople practice good customer relations is that it

develops repeat customers.

Labor-union negotiations are part of which HR management activity?

employee relations

Recruiting, selecting, and hiring employees are business activities that are usually the responsibility of __________ management.

human resources

Which of the following is a trend in information management?

increased use of outsourcing

Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?

middle managers

Which of the following is a compliance issue?

minimum wage

Which business activity ensures that the business will have goods to sell?

operations management

Which of the following is an on-boarding activity?

orientation

Information management can keep employees from becoming overwhelmed with too much information, a condition known as information _________.

overload

Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.

staffing

When HR management executives participate in a company's long-range planning efforts, they are taking part in

strategic management

A job specification is an explanation of

the skills, knowledge, and characteristics required for a job.

Why do top-level managers usually receive high salaries?

their decisions affect the entire company

Which of the following is a reason that the role of HR management is changing?

there is a greater diversity in the workforce.

Which of the following is a purpose of an exit interview?

To gain constructive suggestions for improvement

Which of the following is an important function of mid-level management:

To serve as a link between top-level and first-line management

What must managers be able to do if they want employees to understand the business's goals and be productive?

communicate clearly

After a company's training needs are determined, what is the next step in training and development?

Determining what training resources are available

Which of the following are examples of middle-management job titles:

District manager, department head, and regional sales manager

Which of the following are examples of top-level management job titles:

President, senior vice president, and chief executive officer

Why do all businesses need financial resources?

To pay operating expenses

A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating

conceptual skills

A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.

controlling

In what way might an HR manager be involved in employee benefits?

determining eligibility and costs

Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.

directing

Which of the following do many businesses believe to be their most important resource:

employment

A business owner who is acquiring a partner in order to obtain additional operating funds is performing which business activity?

financial analysis

What is the business activity that provides information as to whether a business can afford to hire more employees?

financial analysis

Which of the following business trends affects HR management?

globilization

Which of the following business activities has the most long-term impact on production?

marketing

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating

technical skills

Which of the following is a true statement regarding positive customer relations?

they require planning and work

A business uses information management to protect its __________.

trade secrets from being stolen>

Which of the following is a true statement about business activities?

The way in which business activities are interrelated depends upon the business.

Which of the following are examples of first-line management job titles:

Collections supervisor, crew chief, and production supervisor

Which of the following workplace-related safety and health issues would most likely be regulated by law?

Storage and disposal of chemicals

A commission or bonus is an example of a form of

compensation

Which of the following statements about first-line management is true:

businesses typically ire their first-line managers from inside the company.

Which of the following is an example of an employee-assistance program?

career and education planning