Week 1 Quizzes

Which of the following statements about the beginnings of management is true?

Management as a field of study is only about 125 years old.

In the decisional role of _________ managers adapt themselves, their subordinates, and their units to incremental changes.

entrepreneur

Which of the following statements about whistleblowing is true?

All of these statements about whistleblowing are true.

Which of the following statements about social responsibility is true?

Economic and legal responsibilities play a larger role in a company's social responsibility than do ethical and discretionary responsibilities.

Which of the following statements about ethics is true?

Ethics is the set of moral principles or values that defines right and wrong for a person or group.

How did the Industrial Revolution change jobs and organizations?

Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans.

Which of the following is a component of Coca-Cola's specific environment and will directly influence how it does business?

Pepsi-Cola

What is social responsibility?

a business' obligation to pursue policies, make decisions, and take actions that benefit society

Which of the following is a component of a book publisher's general environment and will indirectly influence how it does business?

a trend towards less leisure time

Which of the following companies is most likely operating in a dynamic environment?

a video game manufacturer

The manager of a company that produces a soy-based sausage wants to conduct a competitive analysis. During this competitive analysis, he should look at

all of these

Which of the following is a characteristic of successful organizational cultures?

all of these

Which of the following is a viable strategy for changing organizational culture?

all of these

Which of the following is an example of a stakeholder group that an organization must satisfy to assure long-term survival?

all of these

Which of the following organizations are covered by the U.S. Sentencing Commission Guidelines?

all of these

According to the stakeholder model, which primary stakeholder group is theoretically most important to the company?

all primary stakeholders are of equal importance

With integrative conflict resolution ________________

both parties work together to create an alternative solution that includes shared preferences and integrates interests

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing

bureaucratic management

The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the _____ role.

disseminator

A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives.

effectiveness

A top manager for a management consulting firm would:

establish a positive organizational culture that encourages employees to be passionate about their clients

What term describes the degree of concern people have about an ethical issue?

ethical intensity

The goal of scientific management is to

find the one best way to perform each task

Managers who train and supervise the performance of non-managerial employees and who are directly responsible for producing the company's products or services are categorized as:

first-line managers

What are the two types of external organizational environments?

general and the specific

The Hawthorne Studies showed how ______________________can influence work group performance, for better or worse.

group cohesiveness

The ____________________ approach to management focuses on the psychological and social aspects of work.

human relations

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?

interpersonal roles, informational roles, and decisional roles

According to Weber, a bureaucracy ___________________________________________ .

is the exercise of control on the basis of knowledge, expertise, or experience

Team leaders typically:

manage external and internal relationships

Typical responsibilities for _________ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals.

middle managers

The Edmonton Oilers ice hockey team develops a sense of history for its current players by raising banners showing its success - five championships - and the retired numbers of great players from the past in its stadium and locker room. What tactics for maintaining organizational culture are the Edmonton Oilers using?

organizational stories and organizational heroes

A manager engaged in the management function of _______________ is determining organizational goals and the means for achieving them.

planning

Doug has a low-paying job for a telecommunications company. Every day when he goes home from work, Doug puts a headset, a stapler, or something similar in his lunch box and takes it home with him. Doug sees nothing wrong with his behavior since he feels he is being paid less than he should. In terms of Kohlberg's stages of moral development, Doug is operating at which level?

preconventional

Prior to the development of scientific management principles, workers whose work pace was significantly faster than the normal pace in their work group were known as _____ and were often unpopular with their fellow workers.

rate busters

When media in India informed the public that Coca-Cola products bottled in India contained a high level of certain cancer-causing pesticides, Coke responded by saying that all of India's water was contaminated and that it was not doing anything wrong by using the local water supply. What kind of a strategy did Coke use to respond to its social responsibility problems?

reactive strategy

An emphasis on ______________ is likely to decrease opportunistic behavior but will never completely eliminate it..

relationship behavior

Which of the following typically is NOT performed by top managers?

setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives

According to human relations management, ______________________________________________________________________________.

success depends on treating workers well

A fast-food restaurant chain is famous for its small, square hamburgers. Which of the following would be a component of its socio-cultural environment?

the fact most consumers prefer eating out rather than at home