06 - Managing Learning Programs

Communication Strategies - Presentations (LS 6.12.1)

Before presenting, TD professionals must always - *be prepared*, - *anticipate questions that will be asked* - *think of ways to enhance* the presentation *through visual aids*.

Describe the purpose of the following components of a program curriculum: topics, outlines, objectives, courseware, media, and delivery methods.

LS 6.9

Discuss the advantages and disadvantages of various technology-based training solutions, including computer-based training (CBT), electronic performance support systems (EPSSs), simulations, and intranets.

LS: 6.2.6

Training Function in the Strategic Plan focus includes Beyond Organizational Priorities (LS 6.10.1)

TD professionals should also think *beyond* organizational priorities, using their knowledge of • *workplace*, • *workforce*, and • *population trends* to *demonstrate* the *connection* between • *business strategy* and • *employee development* and to determine the *focus of the department* *Training can be used as a business strategy alone* Example employee turnover rates.

Purpose of Objectives (LS 6.10.1.2) *SAE*

TD professionals use objectives to *identify how to achieve* their *strategic goals* Must include • participants, • resources, and • inputs

Integration of TD with HR (LS 6.6.0)

That integration may include - On-the-job training - Performance objectives and appraisal - Alignment with organizational goals.

Civil rights (LS 6.8.2)

- Americans With Disabilities Act (ADA) of 1990 - Training Implications for Multiple Languages • employers must ensure that employees with disabilities have reasonable accommodations that enable them to perform the essential functions of their jobs. • Practitioners should consider these aids when designing classroom training and online learning.

Describe how to understand the current environment and gain insight into the corporate strategic plan (LS 6.7.1)

- Environmental Scan - SWOT Analysis

Discuss *employment law* and regulatory requirements regarding licensing and certifications. (LS 6.8.1)

- U.S. Equal Employment Opportunity Commission (EEOC) govern hiring, promoting, and discharging of employees • *requiring training* before job entry • *selecting employees* to *attend* internal and external *programs* • *using measures in training* as measures of *job performance* and *retention* • *assigning jobs based* on *performance in* the *training* program. The *employer must prove* that a *requirement* for *employment* is *related to* job *performance.* *Regulatory Requirements* Training Managers "can" - *Offer certification courses* - *Track certifications and compliance requirements*

Ch Qz 6.5.3.2 Which leader ship function is concerned with setting goals and objectives, developing strategies, and establishing priorities? A. organizing B.planning C.coordinating D.directing

B is correct because planning involves establishing objectives and setting of course were direction for achieving them.

Ch Ap 6.5.4.3. What you do you expect to learn Kouzes and Posner Learning program? A.planning, organizing, coordinating, and directing B.challenge the process, and Spira shirt for vision, enable others to act, and model the way C.interpersonal skills, communication skills, employee development skills, and project leader ship D.self-awareness, resiliency, working with others

B is correct because there were four of the key leadership skills identified by the team

Ch Qz 6.11.8.3 which project phase is concerned with assigning resources to specific tasks and initiating the work? A-communicating B-planning C-executing D.-evaluating

B-is correct because the planning phase is where the project manager and the team develop the project plan, the project manager plans the work and assigns resources to tasks, and the work begins

Which of the following project team stakeholders is the person who controls the money and whose signature is needed to authorize purchases over a certain amount? (LS 6.11.8) QZ

Budget client Response C is correct because the budget client is the person who is accountable for the project's costs and how it will provide a return for the business. As such, he or she pays for the project and has the power to cancel the project at any time.

CH Qz 6.10.5.5 During which of the following faces of strategic plan development does feedback and correct action happen? A-formulation B-development C-implementation D.- evaluation

D is correct because the evaluation phase is where the feedback system is set up to provide information about the strategic plans results.

Ch Ap 6.2.9.3 you are a manager needs to provide a rationale to senior leader ship to invest in DPSS as a job aid. Consider the following scenarios which one is the best reason for using an EPSS?

Employees require just-in-time performance assistance; for this scenario EPSS provides on demand information, guidance, examples and step-by-step dialog boxes without the need for training or coaching

KA4: Develop and monitor the budget

Ensure budgets are prepared and followed; prepare budget or project reports on a scheduled or as needed basis.

Develop and monitor the budget. (KA 4)

Ensure budgets are prepared and followed; prepare budget or project reports on a scheduled or as-needed basis.

Ensure compliance with legal, ethical, and regulatory requirements (KA 10)

Ensure that all delivery complies with relevant legal, ethical, religious, and regulatory requirements; monitor compliance and create reports as needed.

KA10: Ensure compliance with legal, ethical, and regulatory requirements

Ensure that all delivery complies with relevant legal, ethical, religious, and regulatory requirements; monitor compliance and create reports as needed.

Manage external resources (KA 9)

Identify which training-related activities can be outsourced; determine external resources available for providing learning and development solutions; select the most appropriate resources for the solution being provided; negotiate and manage contracts with external partners; maintain contact with external partners to ensure effective delivery.

Discuss how understanding the state of the business is imperative for a TD professional to help the organization achieve its goals

In order to align learning programs to the goals of the business, the Training manager must understand the: • business model • business objectives and annual goals • factors that affect growth • strategic business drivers for the organization and the industry • corporate success measures.

Which of the following is NOT one of the four phases of strategic plan development? (LS 6.10.5) QZ

Initiation Response A is correct because initiation is not one of the phases of strategic plan development. The four phases are formulation, development, implementation, and evaluation.

What do you expect to learn from a Kouzes and Posner training session? (LS 6.5.2) QZ-Apply

Kouzes and Posner focused on *Leading* Challenging the process, inspiring a shared vision, enabling others to act, and modeling behavior Response B is correct because these are four of the key leadership skiills identified by Kouzes and Posner .

Define budget management, and list five budget expenses training managers plan for and manage during this process.

LS 6.10

Define the following accounting terms: assets, liabilities, equity, balance sheet, income statement, chart of accounts, general ledger, cost-benefit analysis, expenses, incurred expenses, operating expenses, revenue, and financial statements.

LS 6.10

Define the *project life cycle*, and discuss five phases within a life cycle. (LS 6.11.3) *SAE* QZ

LS 6.11

Describe each of the following roles within a project: sponsors, champions, managers, and team members.

LS 6.11

Describe the importance of time management in project planning.

LS 6.11

Describe the purpose of project-planning software tools.

LS 6.11

Explain the purpose of project-planning worksheets.

LS 6.11

List four basic goals of project management.

LS 6.11

List six project management issues.

LS 6.11

Explain why communication and influencing are critical skills for a training manager.

LS 6.12

Describe the purpose of different types of learning information systems, including LMSs, learning content management systems (LCMSs), collaboration tools, and learning support systems (LSSs).

LS 6.3

List the effects of LMSs and the role they play in the development of a new training department.

LS 6.3

List three ways that learning systems may be incorporated into the learning function.

LS 6.3

Compare the advantages and disadvantages of developing materials in-house versus purchasing materials from a supplier.

LS 6.4

Discuss four factors to consider when deciding whether to use off-the-shelf versus in-house development to create training materials.

LS 6.4

Summarize the steps to create a request for proposal (RFP), and list two elements that are included in an RFP.

LS 6.4

Discuss five activities the training manager is responsible for to ensure that the training department helps the organization achieve its goals.

LS 6.5

Discuss how the training function integrates with HR.

LS 6.6

List five components of an HR system and what each component does.

LS 6.6

Outline typical integrated talent-management software solutions.

LS 6.6

Describe two considerations regarding securities and financial reporting laws.

LS 6.8

Describe where TD professionals will find current legislation regarding workplace safety.

LS 6.8

Discuss the implications of providing training in an organization with a labor union.

LS 6.8

Discuss the legal implications of information technology (IT) compliance.

LS 6.8

Identify several types of documentation that may be required of a TD manager and how each should be handled.

LS 6.8

List four sources of ethical standards governing TD professionals.

LS 6.8

List two implications of civil rights law on training design.

LS 6.8

State two considerations of managing equipment and resources.

LS 6.9

Articulate a strategy that seamlessly integrates desired training content with optimal instructional methods, available presentation methods, and the best distribution methods.

LS: 6.2.

Design instruction by applying appropriate technology-based solutions that support the desired learning outcomes.

LS: 6.2.

Articulate the role that learning management systems (LMSs) and knowledge management systems play in developing and employing specific training initiatives for an organization.

LS: 6.2.6

Employ evaluation strategies to compare the benefits of one delivery system versus another to choose the most effective model or technology.

LS: 6.2.6

As a training director for a Navy Command, you are developing a job description for a program administrator. Which of these tasks best represents a *program administrator's role*? (Choose the best response.) (LS 6.9.4) QZ-Apply

Managing program elements to support training delivery Response A is correct because administrating the program involves ensuring that the logistics are in place to ensure that the program takes place. In other words, the *program administrator* - *secures equipment and resources*; - *identifies and trains instructors*; - *manages course* registration, scheduling, and locations; and - *works with SMEs* as needed.

Union Relations (LS 6.8.6)

National Labor Relations Act of 1947, also known as the Wagner Act, • The National Labor Relations Board considers* training* to be a *condition of employmen*t and a *mandatory* subject for *collective bargaining* Labor-Management Relations Act, also known as the Taft-Hartley Act o *In training*, instructors should use *no examples*, case studies, or role plays that *infringe* on a person's *philosophy* or *belief* system.. Led by the Congress of Industrial Organizations, labor reforms of the 1930s • Unions retain a leading role in defining skill levels associated with job titles or craft titles." o Training and HR departments work with local unions to define the type of training that should be provided.

Workplace Safety (LS 6.8.3)

Occupational Safety and Health Act (OSHA) Areas of potential liability for technical trainers and their organizations include: • *injury to* the person being trained, customers, or the general public • *injury from* an unsafe training facility or equipment • *failure to train* an employee who depends on the training.

Corporate Policies and Procedures (LS 6.8.8)

Organizations also have their own internal documentation policies and procedures to ensure compliance with legal requirements.

KA5: manage staff

Recruit, select, and manage people in the learning function; assign roles, responsibilities, and projects; conduct performance appraisals; make compensation decisions.

Manage staff (KA 5)

Recruit, select, and manage people in the learning function; assign roles, responsibilities, and projects; conduct performance appraisals; make compensation decisions.

Ch Qz 6.4.3.5 which of the following types of contracts requires analysis and development and also has negotiated percentage of the overall cost identified as profit ( choose the best option) 1. Firm fixed price 2.cost plus fixed price 3.cost plus incentive fee 4.performance based

Response to is the correct because of cost plus fixed price contract is often used by government procurement offices. With this type of contract, the supplier needs to do some analysis and development, but the total percentage of the suppliers profit is determined by the contract.

Ch Qz 6.8.10.8, Plagiarism explicitly violates which of the following A. ATD competency model B. Federal regulations C. TD code ofethics D. intellectual property laws

Response to you is correct because international copyright laws and other regulations prohibit the use of another person's intellectual property without the express permission

Define program administration. (LS 6.9.1)

includes factors such as - *managing program* elements to support the delivery of training; - *securing* equipment and resources; - *identifying and training* instructors; - *managing logistics*, including course registration, scheduling, and locations; - *working with* SMEs as needed

Company Training Budget Inputs (LS 6.10.0)

mission, vision, values, goals, and strategy

Evaluating suppliers (LS 6.4.2)

o Charles H. Kepner and Benjamin B. Tregoe (1981) describe a practical, straightforward, *decision-making process.* 1. First, they *divide* criteria into *musts and wants*. - If the supplier *has the must keep* otherwise discard 2. .*The wants* are relative measures that are important but can't be quantified. - *Create a weighted comparison table* of wants and evaluate each supplier

Determine Supplier capabilities (6.4.1) jk

o TD professionals can assess products based on qualitative and quantitative metrics; o collect information from the suppliers' current and previous customers; o use a simple checklist; or o conduct a quick phone or email interview (asking three or four key questions). o Scheduling periodic formal and informal supplier evaluations and o soliciting feedback from customers at the end of every project also provides valuable information. o Another important factor to consider when evaluating potential suppliers is their interpersonal skill (influencing customers, handling difficult situations, and so forth

Contract Negotiations (ls 6.4.2) jk

outsourcing team needs to benchmark the systems it proposes to outsource and establish baseline measures of performance.

IT Compliance (LS 6.8.5)

training managers must provide access to courses and programs for the IT group to comply with new technologies and earn any required certifications.

Action Plan needs to Answer (LS 6.10.1.2) *SAE*

1. *What are possible problem areas* in implementing the strategic plan? 2. *How will new strategies* be developed if the main plan begins to go astray?

Self-determination theory to motivate (LS 6.6.1) jk

people *perform* much* better* - when *they feel* that their *personal values and ideals* are *aligned* with those of their *organization*, and - where *they derive meaning* from pursuing the *company's mission*. - When *they feel a connection* with *other people* and in environments where they *develop a sense* of mastery or *competence.*

Focus of Strategic Planning and key Questions (LS 6.10.1)

real target of strategic planning: *desired outcomes*. Strategic planning for a TD department should address these questions: • *Where is* the department now? • *Where does* the department want to go? • *How will* the department get to where they want to go? • *What are* the department's strengths and weaknesses?

Section 508 of the Americans With Disabilities Act (LS 6.2.6.4)

requires that when *federal agencies develop, procure, maintain, or use electronic and information technology (EIT)*, federal employees with *disabilities* must have *comparable access* to and use of information and data as do federal employees who have no disabilities, *unless an undue burden* would be imposed on the agency.

performance management in HR (6.6.1.3) *SAE* QZ

the process of - *developing,* - * motivating,* - * deploying,* - *aligning* employees to *affect business performance*.

Ch Qz 6.10.5.2 in which phase of creating a strategic plan should a TD professional conduct a swot analysis? A.formulation B. development C. implementation D.evaluation

B is correct because the first task in the development phase is to gather data, and this is done through a swot analysis, which gathers information about the departments strengths, weaknesses, opportunities, and threats. This information forms the basis upon which to develop the plan.

Collaborative learning (6.36.3) jk

Collaborative learning activities can include writing together, group projects, joint problem solving, debates, study teams, and other activities. Collaborative learning software facilitates such activities. Collaboration technology includes such tools as computer networks, social media software, blogs, wikis, and online presentation software. collaborative learning tools can also help foster learners' analytical skills, critical thinking, and idea generation.

Training manager responsibilities (ls 6.5.1)jk

providing vision, direction, values, and purpose to their staff members motivating and inspiring people to achieve organizational goals planning and budgeting appropriately to reach organizational goals supervising the operations and staffing of the training department aligning people with departmental and business goals controlling issues and solving problems assessing training needs acting as internal consultants. Additionally, training managers must understand management and leadership principles.

External Relationships (LS 6.7.2)

*Partnerships* are a type of external relationship that can *greatly affect organizations*. Additional external relationships: • customers, • suppliers, • competitors, • community, and • charities.

Which of the following is a computer-based system that HR professionals use to understand which employees need to develop required skills and experience? (6.6.4) *SAE* QZ

*Performance management* Response A is correct because a performance management system is used to determine what skills and knowledge employees need to work toward organizational goals.

Preparing and managing budgets involves three major steps (LS 6.10.3)

*1. prework research* • Historical records • Baseline funds • Budget accuracy • Benchmark data: • Post-mortems *2. training plan processes* *3. budget management.*

8 steps of Project Planning (LS 6.11.3.2) *SAE*

*1. selecting a strategy* for achieving the objective *2. dividing the project's tasks* into subtasks and units, or the work breakdown structure (WBS) *3. determining the standards for measuring* the accomplishment of each subtask (specifications) *4. developing a time schedule and sequence* for performing tasks and subtasks (Gantt charts and PERT charts—also known as the critical path method [CPM]) *5. estimating costs of each task* and subtask and compiling the entire project's cost budget (if not determined) *6. designing the staff organization *needed to fulfill tasks and subtasks, including the number and types of people required, their duties, and any necessary training *7. developing policies and procedures* that will be used during the project's life cycle *8. acknowledging predetermined parameters* imposed by the customer or organization, such as military standards or specifications.

You are in TD and have been asked by the HR department to be a member of the team that will design several new jobs. One of the goals of the design team is to develop jobs that employees will find interesting and motivating. Altering which of the following job factors is LEAST likely to affect employee motivation? (LS 6.6.5) QZ-Apply

*Compensation* Response B is correct because compensation is not related to job design.

You work for a government agency that is slow in creating contracts. It has gotten so bad that some of the best vendors will no longer submit proposals. You know that you need to establish an agency-wide acquisition strategy. You present your idea in a point paper to the senior civilian who agrees with you. He suggests that you begin to plan for how you would approach the project. What do you do next? (LS 6.11.9) QZ-Apply

*Define the goals and objectives, and then recommend a project team and project manager.* Response A is correct. Once the idea is formulated, the next steps address the conception and selection activities.

KA7. Manages others (SAE SG) *SAE*

*Directs, assigns, or manages the work* of others on the learning project team to accomplish project goals and objectives.

Which of the following is NOT an example of corporate policy and procedure documentation? (LS 6.8.10) QZ

*Intellectual property laws* Response C is correct because intellectual property laws are not an example of corporate policy and procedure documentation. Intellectual property laws encompass a body of law related to copyright protection, patent law, and so forth.

You have just been hired by a fast-growing community bank to be the director of a 20-person training department. The CEO has called you into his office to tell you that the last director was fired for lack of productivity. You have asked him what his goals for training are, and he says, "That's what I hired you for," and dismisses you. What do you do when you return to your office? (LS 6.10.6)

*Locate the former director's strategic plan and budget.* The best response is A. Both of these documents will give you the best clues about what was accomplished and how the budget was expended. You will want to find other documents as well, such as evaluations and ROI analysis, but starting with the strategic plan and budget will help you see the bigger picture of how well the department functioned.

Integrating talent management systems requires core strategies for improving the chances of success. Which is the best strategy? (6.6.4) QZ

*Measure talent management, and ensure these measurements are aligned with business goals.* Response B is correct because it is one of the core strategies to ensure success.

Which is NOT relevant to the fair use rules of copyright? (LS 6.8.10) QZ

*The ideas expressed in the work* Response D is correct because copyright law protects the expression of the idea (but not the idea itself) in some tangible form. Some exceptions are permitted and TD professionals should be aware of them.

KA8. Manages and implements projects (SAE SG) *SAE*

- *Identifies sponsors or champions* to help ensure successful project implementation; - *sources work*; - *budgets, plans, and organizes* learning project; - *executes* learning project activities; - *evaluates the quality* of the learning project deliverables; - *provides recommendations* to enhance the learning project's *future impact* on the business objectives.

KA2. Establishes project goals and strategies (SAE SG) *SAE*

- *Identifies the purpose and desirable outcomes* of a learning project; - *understands* what *drives* the *business* and *determines how* the *learning project* can best *add value*; - *selects appropriate learning*, development, and human performance *strategies* to *support project goals* and objectives; - *aligns project goals* and objectives *to* the *business objectives* or organizational strategy.

Securities and Financial Reporting (LS 6.8.4)

- Financial Accounting Standards Board - establishing standards of financial accounting and reporting. • Those standards govern the preparation of financial reports and are officially recognized by the Securities and Exchange Commission (SEC). Training Mgrs - ensure finance employees have training to prepare financial statements. - The Sarbanes-Oxley Act of 2002 employees understand specific processes and procedures, which must be documented and achieved through formal training.

SCORM (LS 6.2.6.4)

- industry standard generated by the U.S. Department of Defense's Advanced Distributed Learning organization that fosters creation of *reusable learning content* as *"instructional objects"* within a common technical framework for computer- and web-based learning. SCORM describes that technical framework by providing a harmonized set of guidelines, specifications, and standards. - A more recent iteration of SCORM is the Tin Can API (application programming interface), a *standard for letting learning systems communicate* with each other.

learning objects (6.3.1.3) jk

A learning object is a self-contained chunk of instructional material. It typically includes three components: a performance goal (what the learner will understand or be able to accomplish upon completion of the instruction), the necessary learning content to reach that goal (such as text, video, illustration, slide, demo, task simulation), and some form of evaluation to measure whether the goal was achieved. A learning object also includes metadata, or tags, to describe its content and purpose to the LCMS. Metadata may include information such as author, language, and version level. So how are learning objects used to create content?

Ch Qz 6.10.5.1 Which of the following is not one of the four phases of strategic plan development? A.initiation B.formulation C.development D. Evaluation

A- is correct because initiation is not one of the phases of strategic plan development. The four phases are formulation, development, implementation, and evaluation.

Ch Ap 6.10.6.3 you've just been hired by a fast growing community bank to be the director of a 20 person TD department. The CEO has called you went to his office to tell you that the last director was fired for lack of productivity. What do you do when you return to your office? A-locate the former director of strategic plan and budget B-begin to write your letter of resignation C-start interviewing all of your staff to determine what led to the firing up the last director D.- Locate the swat analysis to determine what you can do to be more productive.

A-Is the best answer because both of these documents will give you the best clues about what was accomplished and how the budget was expanded. You'll want to find other documents as well, such as evaluations and ROI analysis, but starting with the strategic plan and a budget will help you see the bigger picture of how well the department function.

Ch Ap 6.11.8.3 you work for a government agency that is slow in creating contracts. It has gotten so bad that some of the best vendors will no longer submit proposals. You know that you need to establish an agency wide acquisition strategy. You present your idea and a point to paper to the senior civilian who agrees with you. He suggests that you begin to plan for how you would approach the project. What do you do next? A - define the goals and objectives, then recommend a project team and project manager B-plan the work, and monitor the project schedule C-develop a project plan, and assign resources to specific tasks D.-create evaluation plan because you need to plan, focusing on the end

A-once the idea is formulated, the next steps Address the conception and selection activities.

Ethical Standards (LS 6.8.9)

Academy of Professional Consultants and Advisors (APCA) American Society for Training & Development Code of Ethics TD professionals should focus on the basic values that help lead people to more consistent ethical behaviors *• honesty* *• fairness* *• lawfulness:* *• compassion* • respect* *• loyalty* *• dependability:* Business Self Reguation *Standards* = Specific Rules *Practices* = Everyday behaviors *Guidelines* = Accepted concepts, opinions, theories

Ch Qu 6.2.8, And organizations dynamic capabilities include such things as

And organizations ability to effectively distribute and apply organizational learning - this is correct because dynamic capabilities concern the organizations technological capabilities versus hard technology capabilities such as the number of computers, mobile devices and availability of tablets

Ch Ap 6.10.6.2. You are the TD director of a large chemical lab. Your company is always been generous with the training budget. You have reached the end of the year and find that you have a $300,000 budget surplus. Which of the following is the best option to use surplus? A-your staff has worked hard all year and they deserve a bonus B-you could have a party C-you could meet with the CFO and the VP of talent to explore Options. D.-you could divide the money among each of the first three options

C is correct because TD is a support function. Organizational priorities should be the apartments focus. TD directors must demonstrate responsibility. This step kids credibility with the business leaders in the organization and will most likely garner more respect for the department.

Ch Qz 6.10.5.4 Objectives are designed to help TD professionals identify how to accomplish which of the following? A-mission B-vision C-strategic goals D.-action plans

C is correct because objectives are the component parts of strategic goals and specify tasks that will help to achieve the objectives

Ch Qz 6.10.5.11 Strategic planning is the process of A-creating a budget and allocating adequate resources B-developing a vision and mission C-systematically organizing the future of the organization D.-Establishing short term objectives for the organization

C is correct because strategic planning focuses attention on the future of the organization and the desired outcomes of the training initiative.

Ch Ap 6.11.8.2 you continue as the manager of the project in question one. You know that you need to make a presentation to the sponsor within the first two weeks. Which of the following will be most helpful in your meeting? A-WBS chart to show everyone's responsibilities B-Pert chart to demonstrate the sequence of events C- Gantt chart to define the timeline, a charter, and informal data-gathering D-CPM chart and a point Paper that cautions against scope creep

C- because all of these will be critical for a meeting with the sponsor. The sponsor is often a member of senior management and will not want all the details, but needs to feel comfortable that you have a good understanding of the project (charter); have figured out the timeframe and key milestones (Gantt chart); and are prepared with responses demonstrate a reasonable amount of research before getting too far into the project.

Ch Qz 6.2.8, which of the following delivery methods is best for learners with a lower level of motivation VR EPSS Online asynchronous Classroom instruction

Classroom instruction because classroom learning requires that the learner be present. In addition, it is the job of the training facilitator to ensure all attendees engage with the material being presented.

How often should strategic planning occur? (LS 6.10.5) QZ

Continually and as-needed Response D is correct because the purpose of a strategic plan is to enable training managers to accomplish things that are critical to the training function and to the overall business strategy. For that reason, training managers need to *continually revisit the strategic planning process as business needs evolve.*

KA3: Implement action plans

Convert the learning and development strategies into action plans; balance and reconcile strategy with real life constraints of the work place; create a reasonable timeline that conforms to the expectations of customers and stakeholders.

Implement action plans. (KA 3)

Convert the learning and development strategies into action plans; balance or reconcile strategy with real-life constraints of the workplace; create a reasonable timeline that conforms to the expectations of customers and stakeholders.

KA1: Establish a vision

Create a picture of how the learning function can improve the performance of the business and enable execution of the organization strategy; partner with business unit leaders to advocate for improving human performance through the learning function

Establish a vision (KA 1)

Create a picture of how the learning function can improve the performance of the business and enable execution of the organization's strategy; partner with business unit leaders to advocate for improving human performance through the learning function.

Ch Qz 6.2.8.7 The most important consideration in the process of selecting a learning technology is A. Identifying the learning objectives and desired outcomes in selecting technology to support those goals B. Identifying the Target learners and geographical locations C. Determining which activities and interactivity is are needed D. Constructing a rationale for the technology choice

D, the organizational culture plays the most significant role in online learning and supported and if technology based learning will be sustained for the future efforts. If sponsors and learners do not believe the technology based learning solutions are beneficial in preferable to traditional instructional approaches, and the learning program will likely fail

Ch Ap 6.11.8.1 you work for a not for profit organization and have been assigned as the project manager to a new project. You have finished collecting information and are now developing several planning worksheets. Which of the following are you most likely creating? A-process map B-Swot analysis C-strategic plan D.-Gantt chart

D-because can't charts are one of several planning worksheets that project managers use to plan the work of a project. Creating a Gantt chart involves creating a sequence of the tasks and subtasks of the work to create a milestone chart and mapping Timeframe data into it.

Ch Ap 6.11.8.4 you are a project manager who is addressing new IT requirements for your organization. You are feeling cocky about your successes this far when you receive a call from one of the field offices that states that you are not representing the needs of the field. How would you address this problem? A-contact all the field offices to identify their issues and concerns B-invite employees in the field to be members of the project team C-revise the communication plan with a renewed focus on the field D-all of the above

D-these setbacks can occur when you do not think through the entire process and the many rolls in an organization that may influence project. Project stakeholders include anyone with a vested interest in the project

Ch Qz 6.5.3.3 which leadership function best described as ensuring that everything is performed according to plan? A. Organizing B. Planning C. Coordinating D. Controlling

D. is correct because "controlling involves evaluating or accessing situations to ensure that everything happens according to plan

Ch Ap 6.6.5.2 I department head has a staff retention problem and does not know why, she gives raises whenever she can and get some ploy ease monetary on the spot awards regularly, the people are still leaving. What do you tell her? A.she needs to determine how to provide effective intrinsic motivation The dark people perform better when they feel their personal values are aligned with the organization C.she needs to help them feel connected to others in the mission D.all of the above

D. is correct because based on Daniel Pink's research these three are more important motivators and compensation

Ch Ap 6.10.6.1 you are the manager of a TD department with the large in our staff in numerous supplier partners. You were developing a strategic plan. Given the size of the TV department, what is the role you will have in the strategic planning process? A-creating the training that supports the strategic plan B-delivering the training that supports the strategic plan C-evaluating the training that supports the strategic plan D.-overseeing and focusing on future strategies for training

D. is correct because in a large city department, and his staff at suppliers help me to organizations needs. Leaving the TD manager to focus on the future vision and the strategies that will help the TD function to reach that vision.

Ch Qz 6.8.10.1: important legal issues for HR and the TD function involve lawful selection of people to participate in TD programs including the following except A. Requiring training before job entry B. using measures in training as measures of job performance and retention C. selecting employees to attend internal and external programs D.assigning jobs based on performance in previous job roles

D. is correct because performance in previous job roles is an appropriate and non-discriminatory criterion that can be used to determine whether a person can participate in a TD program performance in previous job roles as an example of a criterion that his job related

Ch Qz 6.10.3. How often should a strategic planning occur? A-once per year B-once per quarter C-monthly D-continually and as needed

D. is correct because the purpose of the strategic plan is to enable TD managers to accomplish things that are critical to the TD function and to the overall Business strategy. For that reason, TD managers need to continually revisit the strategic planning process as business needs evolve

Hackman and G.R. Oldham's (1975) *job characteristics* model (LS 6.6.1.5)

Determine the level of motivation

A training manager's responsibilities include all of the following EXCEPT______________. (Choose the option that completes the sentence accurately.) (LS 6.9.3) QZ

Developing multimedia content to include in the instruction Response D is correct because it is - *not* one of the* training manager's* responsibilities. - That *is* part of the role of the *training designer.*

Manage others. (KA 7)

Direct, assign, or manage the work of others on the learning project team to accomplish project goals and objectives.

KA7: Manage others

Direct, sign, or manage the work of others on the learning project team to accomplish project goals and objectives

2 success factors in select and implement an LMS (LS 6.3.1.2) Jk

First, a corporate learning blueprint needs to exist that clearly articulates the current learning environment and the desired future state. The blueprint should be aligned with organizational learning goals and have buy-in from leadership. 2. Second, seamless LMS integration doesn't exist, so training managers need to acknowledge the sizable costs associated with migrating databases, constructing digital connectors to other enterprise software systems, developing or migrating content, and customizing reports.

Focus of Integrated Talent Management (LS 6.6.2)

Getting the *right people* with the *right skills* in the *right jobs* at the *right time*

Ch Qz 6.6.4.1 performance management is primarily concerned with which of the following processes? A.developing, motivating, deploying, and the lining people to increase business performance B.continually monitoring employees and providing feedback to increase their performance C.attracting and retaining the right talent to increase business performance D.retaining the right people through pay grades and compensation systems to increase performance

He is correct because performance management involves enabling employees to meet business goals by helping them to learn needed skills, motivating them appropriately, measuring their achievement against desired outcomes and metrics.

Ch Ap 6.9.4.3 as a talent development director for a naval command, you are developing a job description for a program it been a straighter. Which of these tasks best represents a program at minute straighter's role? A.managing program elements to support training delivery B. identifying learning and performance needs C.designing training D.developing a strategy to meet learners needs

Hey is correct because administering the program involves ensuring that the logistics are in place to ensure that the program takes place. In other words, the program administrator secure equipment and resources; identifies and trains instructors; managers course registration, scheduling, and locations; and works with SMEs has needed.

Which of the following delivery methods as the primary advantages of being excellent for teaching wrote skills and pre-requisite materials, offering flexibility in scheduling, and being capable of quick delivery Job aids EPSS Asynchronous online learning Classroom instruction

Hey synchronous online learning because it can be repeated as many times as it takes to learn wrote skills without the learner having to feel embarrassed if he or she does not succeed at first. Similarly, the learner can prepare for classroom training sessions by using online learning on his or her own time to brush up on prerequisite materials

Manage and implement projects (KA 8)

Identify sponsors or champions to help ensure successful project implementation; source work; budget, plan, and organize learning project; execute learning project activities; evaluate the quality of the learning project deliverables; provide recommendations to enhance the learning project's future impact on the business objectives.

KA8: Manage and implement projects

Identify sponsors were champions to help ensure successful project implementation; source work; budget, plan, and organize learning projects; execute learning project activities; evaluate the quality of the learning project deliverables; provide recommendations to enhance the learning projects future impact on business objectives.

Establish project goals and strategies. (KA 2)

Identify the purpose and desirable outcomes of a learning project; understand what drives the business and determine how the learning project can best add value; select appropriate learning, development, and human performance strategies to support project goals and objectives; align project goals and objectives to the business objectives or organizational strategy.

KA2: Establish project goals and strategies

Identify the purpose and desirable outcomes of the learning project; understand what drives the business and determine how the learning project can best add value; select appropriate learning, development, and human performance strategies to support project goals and objectives; align project goals and objectives to the business objectives and organizational strategy

KA9: Manage external resources

Identify which training related activities can be outsourced; determine external resources available for providing learning and development solutions; select the most appropriate resources for the solution being provided; negotiate and manage contracts with external partners; maintain contact with external partners to ensure effective delivery.

You are developing learning materials for an international not-for-profit organization. While conducting research, you find a job aid on the Internet that is exactly what is needed. The job aid is located on an individual's website, not a corporate or a government website, and there is no copyright marking on the job aid. What should you do? (LS 6.8.11) QZ-Apply

Seek the copyright holder's permission to use the job aid for your organization; it is most likely copyright-protected. Response D is correct because the best practice is to obtain written consent from the copyright holder to use the materials, *even for an educational program.*

KA6: Model leadership in developing people

Serve as a role model in on function; provide coaching and mentoring to individuals or groups; support continuous learning and staff development that enhances performance; Biltine capabilities and effectively partnering with line functions to improve business performance

Model leadership in developing people (KA 6)

Serve as a role model in own function; provide coaching and mentoring to individuals or groups; support continuous learning and staff development that enhances performance; build team capabilities in effectively partnering with line functions to improve business performance.

Training Plan Goals (LS 6.9.0)

Should *closely relate* to *corporate strategy* and be built into a *training policy* that *demonstrates* the *value* of *learning to* the *organization*. • TD professionals will want to *build measurements * into programs to *demonstrate their impact* to the organization as well as develop and institute a means to *communicate value* to *justify and fund* programs.

Assessments when plan to use an LMS (LS 6.3.1.2) jk

Strategic Information technology (IT) infrastructure Cultural readiness assessment Administrative Process Internal assessment

Purpose of Strategic Planning (LS 6.10.1)

Strategic planning is the *process* of *systematically organizing* the *future* - a process in which managers and other professionals *use past experience* as a filter *for future decisions*. • Process for *accomplishing thing*s that are *critical* to the *training function* and the overall *business*. • For that reason, *strategic planning* should be *ongoing* rather than a one-time event.

Processes to Link training to the Strategic Plan (LS 6.10.1)

TD professionals *link training* to - *existing programs and systems* - *current and future business needs.*

Purpose of the SWOT (Internal & External Environmental Factors) Analysis (LS 6.10.1.2)

This analysis helps a TD function determine its • strengths and weaknesses (*internal*) • opportunities and threats (*external*). • identify contingencies that aid and prevent achieving the department's mission. • From this analysis, a training manager can *make adjustments* to compensate for constraints and weaknesses and use opportunities and strengths.

Keys Value Statement Elements (LS 6.10.1.1)

Value statements are concise. • *1st segment addresses performance value*, which introduces the learning department's work and describes how much value the learning department has added or plans to add in performance terms. • *2nd. segment describes financial or business value*. It translates what performance improvement means regarding financial measures or business metrics that the organization's leaders think are the most important. • *3rd segment provides context and connects* financial or business value to important tasks the learners are doing currently. • *4th section includes the learning function's goal.* Goals communicate what TD professionals need to do to help the learning function continue to create value. - The goal statement supplies *key information* about *sustainability and speed* and helps build TD professionals' confidence and influence.

Describe how learning technologies will support the organization's goals and business objectives.

When designed with a learning strategy aligned to organization's goals and business objectives, it can provide continuous access to training materials, compress learning times by 50 to 60 percent compared with traditional classroom instruction, provide personalized instruction at the learner's own pace, and deliver instruction with optimal consistency

Intellectual Property - Copywrite Law Summary (LS 6.8.7) EX

• *A copyright is secured immediately* and automatically when the work is created, and a work is created when it's fixed in some form of a tangible expression (computer file, print copy, and so forth). • Copyrights *protect* the *expression* of an *idea-but NOT the IDEA itself*, a concept, or a thought in tangible form; thus, TD professionals must attribute electronic text appropriately and get permission to use copyrighted material. • *Limited exceptions* to the permission rule are possible under the *fair use doctrine*, which includes reproducing portions of original works for criticism or comment, news reporting, teaching and scholarship, and research.

Define Gantt and program evaluation review technique (PERT) charts, and explain their use in project planning. (LS 6.11.3.2)

• *Gantt chart* is a floating bar chart, or a series of lines, that represents the *beginning and end dates* for each task in a project, placed on a *timeline.* • *PERT chart* illustrates the *placement of cost-affecting elements* and the *interrelationship* of activities and resources. • *network diagramming techniques* include *PERT and CPM (critical path)*.

Action Plan Tactical Questions (LS 6.10.1.2) *SAE*

• *How will* the comprehensive strategic plan *be implemented*? • *Who will* implement it? • *What is* the basic *timetable* for implementation? • *How will the success* of achieving the plan *be measured*? • *How will resources assigned* to tasks work toward those objectives? • *What types of strategies* can be used to *motivate employees* to achieve the objectives?

Communication Strategies - Change Initiatives (LS 6.12.1)

• *Tell them before*: People don't like surprises, so surprising employees with an unexpected change can create panic. People need to know before that a change is coming so that they have time to prepare. • *Give enough information*: Avoid vague language. Wait until all points are clear before communicating them to others. • *Ensure that messages correspond with actions*: Also called "walking the talk," congruence between communication and action is imperative.

List six responsibilities of a training manager. (LS 6.9.1)

• *ensuring that programs support* the organization's goals and vision • *gaining leadership's support* to ensure that employees attend and participate in learning initiatives • *planning and budgeting* for programs • *staffing programs and ensuring* that they are delivered • *monitoring and maintaining quality* of delivery and services • *demonstrating ROI* for programs—essentially, demonstrating the learning function's value in supporting company goals and objectives.

Define what is meant by the culture or value system in an organization

• An organization's culture (or Value System) includes the assumptions employees share about their work and their feelings toward the organization • training managers should consider company history; mission and goals; and strategy, tactics, vision, and plans.

Strategic Goals Criteria (LS 6.10.1.2) *SAE*

• Specific: . • Measurable: . • Agreed upon: . • Realistic: . • Written: .

Focus of Project Management (LS 6.11.1)

• planning, • organizing, and • controlling work. project manager *tracks the gap* between *planned and actual* • time, • cost, • scope, and • quality.