4-29-22 Business Test

8. A difficult situation requiring a solution is (a) a problem (b) a symptom (c) a standard (d) an alternative

(a) a problem

3. The ability to control behavior in an organization is known as (a) power (b) leadership (c) rewards (d) cooperation

(a) power

5. Which of the following activities of supervisors relates most directly to quality control? (a) developing work schedules (b) developing and checking standards (c) using effective listening skills (d) setting priorities so that the most important work gets done

(b) developing and checking standards

2. When leaders have ambition and persistence in reaching goals, they are demonstrating (a) cooperation (b) initiative (c) objectivity (d) stability

(b) initiative

10 Analyzing the solutions involves (a) brainstorming ideas (b) listing advantages and disadvantages (c) determining symptoms (d) identifying the problem

(b) listing advantages and disadvantages

4. Expert power is given to people (a) who hold management positions in an organization (b) who are considered the most knowledgeable (c) with whom others identify (d) who do all of these

(b) who are considered the most knowledgeable

3. The type of manager who works most directly with employees on a daily basis is (a) an executive (b) a mid-manager (c) a supervisor (d) none of these

(c) a supervisor

1. The ability to influence individuals and groups to achieve organizational goals is (a) management (b) human relations (c) leadership (d) none of these

(c) leadership

9. Which of the following would NOT be appropriate in selecting the solution to be implemented to solve an important problem? (a) take time rather than make a quick decision (b) involve others to help with the decision (c) select the least expensive solution (d) all of these would not be appropriate

(c) select the least expensive solution

15. Which of the following is not one of the factors that determines the effectiveness of a supervisor's job? a. the quality of work of the supervised employees b. the efficient use of the company's resources C. increases in the company's total profits d. the satisfaction of the supervisor's employees

C. increases in the company's total profits

4. Evaluating results to determine if the company's objectives have been accomplished as planned

Controlling

Evaluating the results to determine if the company's objectives have been accomplished as planned.

Controlling

8. Manager who encourages workers to share in making decisions about their work and work-related problems.

Democratic leader

1. Process of accomplishing the goals of an organization through the effective use of people and other resources

Management

Accomplishing the goals of an organization through the effective use of people and other resources.

Management

3. Person who performs all four management functions on a regular basis and has authority over other jobs and people

Manager

6. Person who performs all management functions but spends most of the time on one or two management functions or is responsible for a specific part of the company's operations

Mid-manager

3. Manager who gives little or no direction to employees.

Open leader

5. Determining how plans can be accomplished most effectively and arranging resources to complete work

Organizing

Deciding how plans can most effectively be accomplished and arranging resources to complete work.

Organizing

15. Which of the following statements about leadership in business is not true? a. Leadership qualities can be improved through training and personal development. b. Employees as well as managers need leadership skills. c. Even when a manager is a part of a work group, the leader of the group will not always be the manager. d. All of the answers are true.

d. All of the answers are true.

11. Subject to the authority and control of another person

Subordinate

12. Sign or indication of something that appears to be a problem

Symptom

10. Getting people to believe in the goals of the company and work well together to accomplish them.

Team building

1. Do the people who are responsible for an organization need to have leadership skills in order for the organization to be effective?

True

1. Will most people who want to become managers start their management careers as supervisors?

True

10. Are most supervisors promoted into management in the same area in which they have worked?

True

11. Are supervisors responsible for implementing the plans of executives by getting employees to perform effectively on a day-to-day basis?

True

12. Are employee performance reviews a typical supervisory responsibility?

True

12. Are human relations skills considered to be as important to the success of a business as the ability to make decisions or operate a complicated piece of equipment?

True

13. Do most employees prefer to work for managers who are interested in them and their ideas?

True

14. Can a supervisor contribute to the profitability of the company by controlling costs in the area where he or she works?

True

14. Should managers attempt to match job tasks with the needs and interests of employees?

True

15. Is a work schedule an important tool for supervisors to use in daily planning?

True

16. Is an autocratic style of leadership most effective when efficiency is important?

True

16. Is much of the communication between supervisors and their employees done orally?

True

17. Will managers who use a democratic style of leadership generally take more time to make a decision than if another style is used?

True

18. Does every company, whether it is small or large, need a management information system as an important management tool?

True

2. Are managers responsible for the success or failure of a company?

True

20. Do managers who involve employees in developing rules and procedures usually find greater support for those rules and fewer problems when penalties need to be applied for rules violations?

True

23. Are customers a potential source of possible solutions to business problems?..

True

3. Do all managers perform certain activities no matter what the type or size of the company or in what part of the business they work?

True

3. Does human relations refer to how well people get along together?

True

5. Do many employees of a business complete management activities?..

True

5. Is dependability an important leadership characteristic?

True

6. Do effective leaders encourage others to share their ideas, experiences, and opinions?

True

7. In order to be a manager, does a person have to complete all of the management functions and have authority over other jobs and people?

True

9. Can a person have power because others identify with and want to be accepted by him or her?

True

8. Experienced manager who meets regularly with a new manager to provide feedback and advice

Work coach

5. Regulations created to maintain an effective working environment in a business.

Work rules

13. Which of the following statements about the role of managers is true? a. Managers make up the greatest percentage of employees in a business. b. Managers are responsible for completing the day-to-day work of a business. c. There are only two levels of management in most businesses. d. Managers are responsible for the success or failure of the company.

d. Managers are responsible for the success or failure of the company.

14. Which type of power is not related to leadership characteristics a. expert b. position c. identity d. none of the above

b. position

14. The first level of management in a company is typically _____________. a. executives b. supervisors C.mid-managers d. work coaches

b. supervisors

13. An employee who understands a particular work procedure very well and uses that information to help other employees has a. position power b. reward power c. expert power d. identity power

c. expert power

18. The first step in the problem-solving procedure is to a. conduct research b. identify possible symptoms c. analyze several solutions d. locate and identify the problem

d. locate and identify the problem

1. Employees will be most successful when they move into a management position if (a) they have worked for a poor supervisor so they know what not to do (b) they begin work as a supervisor before receiving training, (c) they have the chance to try supervision before making a final decision (d) they have done all of these. .

(c) they have the chance to try supervision before making a final decision

2. Which of the following is most likely to perform all of the management functions? (a) a small business owner (b) the top executive of a multinational corporation (c) a middle manager (d) all of these

(d) all of these

6. The effectiveness of a supervisor's job is determined by which factor? (a) the quality of the work of the supervised employees (b) the efficient use of the company's resources (c) the satisfaction of the supervisor's employees (d) all of these

(d) all of these

4. Which of the following is NOT one of the common responsibilities of supervisors? (a) communicating goals and directions (b) motivating employees to work effectively (c) keeping management informed of employee ideas and concerns (d) developing long-range plans for the organization

(d) developing long-range plans for the organization

7. To manage time efficiently, supervisors must be able to (a) determine the work to be done, (b) set priorities for the most important work, (c) ensure that the work is completed properly and on time (d) do all of these activities.

(d) do all of these activities.

6. Power given to people because of their superior knowledge about the work.

Expert power

10. Are managers the only people who have power in an organization?

False

11. Do expert and identity power come from a manager's position in the company?

False

13. Should managers treat all employees in the same way?

False

15. Have studies found that, in general, all employees will not complete work well unless they are closely managed?

False

17. Should most supervisors spend more time on non-managerial activities and less time on management functions?

False

18. Will the open style of leadership work best with inexperienced employees?

False

19. Do most management training programs prepare managers to deal with difficult personal problems of their employees?

False

19. When managers use a management information system, do they spend more time on controlling activities?

False

2. Do managers today have total authority over the employees in a business?

False

20. Do even small companies usually have research departments?

False

21. Do business problems generally have only one solution?

False

22. Do the terms "problem and "symptom" mean essentially the same thing?

False

24. Are studying and evaluating the results of solutions to problems a part of the planning function for managers?

False

25. Once a solution to a problem is implemented in a company, should a manager avoid changing the solution even if evidence suggests it is not working well?

False

4. Can supervisors get by without leadership skills since they are at the lowest level of management?

False

4. Is the primary work of all managers grouped within the six functions: planning, organizing, controlling, implementing, decision making, and supervising?

False

6. Would an experienced employee who is given the responsibility to be the leader of a group project be classified as a manager?

False

7. If a manager is able to get others to do what he or she wants, is that manager an effective leader?

False

8. Do most supervisors spend all of their time on management activities?

False

8. Is position power based on the ability to control resources, rewards, and punishments?

False

9. Do a manager's responsibilities remain the same after he or she is promoted within the organization?

False

11. How well people get along with each other when working togethers

Human relations

12. Power given to people because others identify with and want to be accepted by them.

Identity power

10. Carrying out plans and helping employees to work effectively

Implementing

Carrying out the plans and helping employees to work effectively.

Implementing

9. Manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization

Leader

2. The general way a manager treats and supervises employees.

Leadership style

2. Procedure that evaluates the work and accomplishments of an employee and provides feedback on that performance

Performance review

9. Involves analyzing information and making decisions about what needs to be done

Planning

Analyzing information and making decisions about what needs to be done.

Planning

1. The ability to control behavior.

Power

7. Difficult situation requiring a solution

Problem

4. Power based on the ability to control rewards and punishments.

Reward power

7. Manager who understands employees and job requirements and matches his or her actions and decisions to the circumstances

Situational leader

17. A manager who believes that employees are not very interested or a motivated by their work will use a. close management b. limited management c. flexible management d. democratic management

a. close management

17. New information not yet included in a management information system can be gathered by a. conducting research b. asking what-if questions C. reviewing company records d. asking employees

a. conducting research

18. A manager who discusses possible solutions with employees and a seeks their advice before making a decision is a a. democratic leader b. autocratic leader c. open leader d. situational leader

a. democratic leader

16. An appropriate way to improve the quality of work accomplished in a supervisor's work area is for the supervisor to ... a. spend a short amount of time helping an employee improve their work procedures b. step in and take over the work of an employee who is not per- forming correctly c. schedule more employees than are required to complete the work d. all of the above

a. spend a short amount of time helping an employee improve their work procedures

16. An effective work team has all of the following characteristics except a. the manager monitors the work of the team closely b. employees feel that they are a part of the team c. an employee can count on other team members for help d. All of the answers are correct.

a. the manager monitors the work of the team closely