4629 Quiz 8

Which statement is one of Juran's ten steps to quality improvement?

An organization should build awareness of the need and opportunity for improvement.

Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?

CMMI

Which five-phase improvement process do projects that use Six Sigma principles for quality control normally follow?

DMAIC

Customer requirements are an important aspect of the quality planning process.

False

DeMarco and Lister's study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

False

Which system involves a three-part, continuous cycle of planning, controlling, and documenting quality in an organization?

ISO 9000

Which chart helps users identify the vital few contributors that account for most quality problems in a system?

Pareto

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

True

Products that are accepted by project stakeholders are considered to be validated deliverables.

True

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

True

What process is used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?

benchmarking

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

controlling

What term is used for any instance where the product or service fails to meet customer requirements?

defect

Which phase of the DMAIC process includes tools such as a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data?

define

Which term is used for the degree to which a system performs its intended function?

functionality

What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?

normal distribution

Which addresses how well a product or service performs the customer's intended use?

performance

Which process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling?

quality control

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

rework

Which testing involves an independent test performed by end users prior to accepting the delivered system?

user acceptance