A+ Ch. 18 Questions, A+ Ch. 17 Questions, A+ Ch. 9 Questions, A+ Ch. 16 Questions, A+ Ch. 15 Questions

In Linux, where are the commands required for system administration stored?

/sbin

Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

Boot Logging

Registry files, if deleted, can be restored from those saved in what folder?

C:\Windows\System32\Config\RegBack

Shane is working on a new project for the sales department. The company wants a way to allow the sales force to print orders at the company headquarters. Shane has proposed that their computers be able to connect to the system using a VPN. ​ Who does Shane need to get permission from before he installs the VPN?

CAB

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks. Which of the following steps should the user take next to resolve this issue?

Check for OS updates.

Jackson has completed remediation of a virus-infected system. He eliminated all the startup program issues and uninstalled several browser add-ons. Jackson has scheduled scans to be performed daily and has run updates on Windows and the anti-malware program. He has enabled System Restore and created a new restore point. What should Jackson do to complete the malware removal process?

Educate the end user.

The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

F8

A bootable Linux USB flash drive or CD that can be used to repair system issues is known by what term, respectively?

Live USB or CD

A technician needs to boot macOS over the network using an image stored on a server. What Apple technology will best assist the technician?

NetBoot

Roger's company is trying to increase the level of security for its network. Roger is researching ways to increase the security by making passwords more complex. ​ What can Roger change in Windows to require more complex passwords?

Password Policy

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT. What should Sara be concerned about when setting up her IoT lights?

Security

A technician is logged in to a Linux system with a user account that has been assigned root privileges. Each time the technician attempts to run a specific terminal command, a "Permission denied" message is displayed. What is the most likely reason for this message?

The command needs to be preceded by sudo.

Your mobile device has gone over its subscribed data limit the past two months. During this time, you have noticed that the device runs hotter than normal and data speeds seem slower than usual. Which of the following should you consider as a cause for these issues?

The device is infected with malware.

What is the value of X and what is the condition of the Do...Loop when execution ends in the following pseudo code? X = 1 Do ' This is a comment Print X; Loop

X = 1, the Do...Loop is endless.

What command can be used to scan for Windows installations not stored in the BCD?

bootrec /scanOS

What command can be used to repair a dual boot system?

bootsect

What command can be used to check for file system errors?

chkdsk /r

A technician is logged in to a Linux computer as johnd and needs to reset group ownership for the file report.txt in the johnd home directory. Which of the following commands will perform this function?

chown

What command can be used to totally wipe a hard drive clean, including the partitioning system?

diskpart

What is the value of X when execution ends in the following pseudocode? Set X As Integer For X = 100 to 0 Step -1 ' This is a comment Next X X = 100

100

Which of the following best describes a variable when implemented in a script?

A container for storing data values that can be assigned, referenced, and manipulated.

If your Internet home page has changed and a strange-looking search engine appears when you try to search the Internet, what type of attack are you experiencing?

A redirect virus.

Which of the following is the current Linux file system used to hold the operating system?

APFS

What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?

Accelerometer

Derek's supervisor is concerned that the company's security system does not comply with the new standards the company has decided to employ. She has asked Derek to determine how members of the company are authenticated on the network. What does the computer or server use to verify the access to a specific resource on the network?

Access control list

Which of the following security settings can best help minimize brute force attacks on local user account passwords?

Account lockout threshold

As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?

Advanced Boot Options screen appears

Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone. What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?

Airplane mode.

Which of the following operating systems can be modified and the source code redistributed?

Android

You want a method of authentication for company-owned mobile devices in which users are required to use two-step authentication. Which of the following will best assist you in meeting this requirement?

Authenticator apps

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset. Which of the following actions should the technician take before starting the reset process?

Back up all user data.

During an upgrade for a new web server, Glen's company experienced a power surge. The power surge hit the new server, and now the company must troubleshoot the server. ​ What can the company implement that will get the website up and running without the new server?

Back-out plan

An administrator is assigning Windows user accounts to user groups based on the user's role and notices the built-in Power Users group. What is the purpose of the Power Users group in Windows 7 and later?

Backward compatibility for legacy operating systems and applications.

Your company has decided that security is very important and wants to add a second security check that will identify its employees while they are logging in to their computers. What type of security do you recommend?

Biometric locks

You need to secure your Windows 7 computer in a way that prevents access to the entire HDD even if the drive is moved to another system. Which solution will you implement?

BitLocker

Kevin recently discovered that unknown processes are running in the background on his company's web server. During a performance review, he also noticed that the CPU is working at 80% during downtimes. Kevin believes that software is running in the background and causing the CPU to run at such a high percentage. Kevin discovers that his server along with several other computers in the company have been used to perform a DDoS on another website. What type of attack occurred?

Botnet

James travels for business and is always worried that his laptop will be taken from his room. Which type of device will ensure that James's laptop will not be stolen while he travels?

Cable lock

An operating system is responsible for validating certificates used to secure communication. For Windows, Microsoft maintains a database of trusted root certificates issued by Certificate Authorities (CAs). A root certificate is the original certificate issued by the CA. When a Windows system opens a secure email or visits a secure website and encounters a new digital certificate, it requests Microsoft's trusted root certificate, which is downloaded to the computer. The download happens seamlessly without the user's knowledge unless there's a problem. If Windows cannot obtain the root certificate to validate the email or website, an error is displayed. Where do you go in the Windows operating system to view and delete root certificates?

Certificate Manager

If you receive this error when trying to go to a website, where can you go in Windows to verify the certificate settings for the website?

Certificate Manager

Jacob has discovered what he believes is a crime on a computer that he is servicing. Jacob has identified and gone through the proper channels to report the incident. He has created a backup of the entire hard drive to preserve the evidence and has started to document the evidence. ​ What must Jacob maintain so the evidence can be used to prosecute the crime?

Chain of custody

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install. Which of the following steps should the user take next?

Check for sufficient available storage space.

A technician is using the Security tab in the Properties dialog box in an attempt to remove the inherited status from a file's permissions but cannot locate where to make the change. Which of the following steps should the technician take to make this change?

Click the Advanced button to open Advanced Security Settings for the file.

A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades. Which of the following is the best action to take to resolve this issue?

Close or disable all unused running apps.

Lane received a phone call from a client. The client claimed that a file he was working on the day before had disappeared from his computer along with several other files. Lane went to the client's desk to see if she could rebuild the files from the backup done the night before. Lane found and rebuilt the files from the backed-up data. When Lane called the next morning to see if everything was working, the client said that two of his files were gone again. He also noticed new files in a folder. When Lane arrived, she checked to see how much free space the computer had available and found that it had 250GB less than the day before. What is the issue with the client's computer?

Computer virus

Your organization recently deployed a Windows domain controller with Active Directory. All the domain OU users need to run the same script file each time they sign in to Windows. How can the settings be configured with the least effort by the admin?

Configure Group Policy to run a logon script.

Several computers in your organization are being used from within the building after hours when the company is closed. Your manager has asked you to configure the computers to limit access to business hours. Which of the following steps can be taken to limit access to the computers?

Configure logon time restrictions.

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What will help Derek improve the sound coming from his smartphone's speakers while he is at the campsite?

Connect to a Bluetooth speaker.

The web server at Terry's company recently was attacked by multiple computers. The attack overwhelmed the company's web servers and caused the web servers to crash. What type of attack occurred?

DDoS

Danny received this email message today. What happened to Danny's computer?

Danny has received a fake security alert pop-up.

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Data transmission over limit

A user is experiencing problems connecting to a SOHO Wi-Fi network via her mobile device. Which of the following is the first step a technician should take in resolving this issue?

Determine if any other devices are experiencing the same issue.

When working with a security consultant that your company has hired, you notice that he is running software on one of the machines. He explains that the program is running a brute force attack that is using every word in the English language to see if the Administrator password can be cracked. What type of attack is he attempting?

Dictionary

The company that you work for has recently had a security breech. During the recover and assessment, it was discovered that the malicious user used the company VPN to gain access to the network. Now your company would like to find a way to verify the identity of a user who requests access to the company through a VPN. What can you recommend to the company?

Digital certificate

Which of the following security policies can be implemented to prevent removable media from automatically launching potentially harmful programs?

Disable AutoRun.

Victoria is working on a computer that was infected with a virus when a client clicked on a link and downloaded a Trojan. Victoria researched the virus and learned that the virus might have written itself into System Restore. What does Victoria need to do to run the antivirus software on System Restore?

Disable System Protection.

You recently created several new user accounts in the Sales OU and configured them with the appropriate group membership, logon scripts, and printer access. Except for one new sales employee, all employees are actively using the account. The remaining employee will be using the account within the next two weeks. What is best practice for the remaining unused account?

Disable the account until the employee is ready to use it.

A user is complaining that her mobile device is too dim to read when in a dimly lit room. Which of the following actions should you take first?

Disable the auto-brightness option

Your mobile device is displaying messages informing you that your device is infected with malware. The instructions tell you to install another app to properly remove the malware. What should you do?

Disregard the message and check for a compromised app.

Tim has removed a virus from a customer's computer. The virus was a Trojan horse that the customer downloaded while trying to purchase software on the Internet. ​ What final step should Tim perform?

Educate the user.

Recently, Jessica has been receiving reports at the help desk that clients cannot log in to their computers and need to rest their passwords. After checking the log file, Jessica decided to ask one client who had recently changed his password, why he decided to change it. The client reported that someone from the help desk had called him and asked him for his password two days ago. He gave the caller the password, and now he can't log in to his system. Jessica has discovered that the client was a victim of social engineering. ​ What can the company do to prevent this from happening again?

Educate users.

Tracy works for an insurance company that recently received so much spam that the email server became overwhelmed and shut down. Tracy's supervisor has asked her to make sure this does not happen again. What is the first thing Tracy should do to prevent this problem from happening again?

Email filtering

James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart. What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?

Enable Boot Logging

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. ​ What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Enable a hotspot on his smartphone.

Oscar has a client who has been receiving unsolicited emails from several companies. Oscar recommended that the client unsubscribe from the email lists, but that just increased the number of unsolicited emails she received. ​ What can Oscar do to stop the unsolicited emails on the email server?

Enable a spam filter.

Your company's email server has been filling up employee's email boxes with advertisements for things they did not request. You have been asked to research how to stop these types of messages from getting to your coworker's email client software. What will you recommend to your supervisor?

Enable the spam filter.

You have received several trouble tickets from the employees in the warehouse for the stand-alone computers used to control various shipping machines because the computers are not booting when powered. Each time a technician resolves the booting issue the boot order is changed in the firmware. Each computer is required to have the USB ports disabled in the firmware to keep employees from connecting rogue devices. Which of the following steps should be taken to eliminate these trouble tickets?

Enable the supervisor password in the BIOS/UEFI setup.

What is the term used to designate that a particular operating system will no longer be supported by its manufacturer or managing entity?

End-of-life

Jerry is in the process of setting up a Bluetooth device. He has enabled Bluetooth, paired the device, and located the correct device. What is the next step in the Bluetooth connection process?

Enter the pin code.

Zach believes someone is trying to log in to a computer system in order to gain access to the company's network. He wants to use Windows to determine if that is the case. ​ Where can Zach go to check the security logs?

Event Viewer

A Mac computer is reporting problems with the HDD, and the user wants to run a check for errors. Which of the following is a disk management tool built into macOS that is useful for finding and repairing disk problems?

First Aid

Lana has just taken a job as an IT professional in Europe and would like to get a head start on what to expect. What regulated data would you recommend that she research?

GDPR

Which of the following describes the macOS feature that lets you use finger motions to perform functions, for example, spreading two fingers to zoom in?

Gestures

Angela recently purchased a new Android smartphone. While purchasing the phone, Angela was told that she would need to set up a new email account for the phone. Which commercial email provider should Angela use for her new Android phone?

Gmail

Jerry was recently contacted by a coworker who received an email that seemed suspicious. Jerry investigated her email account and noticed that she had been sending hundreds of emails every day for a week. He also noticed that this problem started after the coworker sent a reply email agreeing to participate in a contest to win a free car wash. ​ What happened to the coworker's email account?

Her email was hijacked.

Henry must choose which type of smart speaker to use in his home. He asked you to help him decide which one will best suit his needs. He wants it to be connected to his Google account. Which smart speaker would you recommend?

Home

Mark has been asked to set up several smartphones to connect to his company's email server. The company wants Mark to set them up so they can be synchronized between multiple email clients on multiple devices. What protocol should Mark use to set up the company smartphones?

IMAP

Your computer has a single HDD formatted with NTFS with the following data folders: C:\Documents C:\Pictures You create a new child folder under the C:\Documents folder. What term describes the permissions the new folder automatically attains from the C:\Documents folder?

Inherited permissions

Which of the following is best practice to minimize the chance of infecting your mobile device with malware?

Install apps only from trusted sources.

Lin received 200 new laptops to be issued to company employees. Lin was asked to set them up and distribute them to everyone on a list provided by his supervisor. Lin has completed installing all the software on each computer and is ready to distribute them, but he needs to keep track of who received each laptop. ​ How can Lin keep track of all the laptops?

Inventory management documentation

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. What can you tell Sara about the ESP partition?

It was created by GPT to store Windows boot and startup files.

You have been tasked with training end users in security best practices and have observed a trend among users in which many are writing down their passwords. Which of the following procedures can be implemented to provide enough security to protect resources while minimizing the need for users to write down their passwords?

Lengthen the time period between forced password changes.

John just bought a used iPad from a friend who had lost the charging cable. John notices that the cable is like the charging cable for his Android smartphone, though it is not quite the same. What type of cable will John need to purchase to replace the iPad's charger cable?

Lightning

You opened a batch file in Notepad and are observing the following lines. (The line numbers are for reference only.) 1- ECHO This batch file deletes the temp files 2- DEL %TEMP%\*.* /Q 3- REM The temp files were deleted 4- PAUSE Which of the lines is a comment?

Line 3

A system administrator is selecting an operating system for use by the company's research and development team. The team requires an OS that can be easily modified and changed to meet its particular requirements. Which of the following operating systems will be the best choice for the users?

Linux

A customer has several mobile device users who have a habit of misplacing their devices during the workday. Which of the following security methods will most benefit these users?

Locator applications

What Windows process is responsible for authenticating users?

Lsass.exe

David would like to add extra security to his network device. He is afraid that someone might try and connect an unauthorized device to the network via an open network drop. ​ What type of security can David deploy to prevent this type of security issue from occurring?

MAC filtering

Dylan is working on a system that has been having issues with files. Recently, Dylan has noticed that some of the filenames have strange characters, and the file sizes seem to be excessively large. File have been disappearing and Windows system files have been changed. ​ What might be the problem with the computer?

Malware is corrupting the files.

A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls. Which of the following is the most likely reason for the dropped calls?

Malware is interfering with the calls.

Your company wants to secure the new data center physically. The company has hired a security guard but wants to find a way so that only one person at a time can enter in the data center. As people enter, they will have to show the security guard identification that authorizes them to enter the data center. What is your company's new security called?

Mantrap

A mobile device user has entered her user ID and password to access an online account. The user immediately receives a text message with a unique PIN that must be entered before she is granted access to the account. Which of the following describes the security method being used?

Multifactor authentication

John has subscribed to a cloud-based service to synchronize data between his smartphone, tablet, and PC. Before allowing the data to be synchronized, this service uses a process in which the cloud service and the client on the smartphone will verify the security of all devices' security certificates. What type of security does the cloud-base service employ?

Mutual authentication

Benjamin recently issued new mobile phones to the marketing team at his company. Each phone can transmit encrypted information for payments made at a retail checkout counter. The technology also allows the marketing team to share data quickly. What technology is set up on the marketing team's phones?

NFC

A technician is configuring the Windows computers on a network to print to a printer that is directly connected to the network via UTP cable. What term best describes this method of printer connectivity?

Network printer

While researching a network issue, Randy discovered a diagram that he can use to see the design of the network. What type of documentation did Randy discover?

Network topology

Becky has been assigned to help with a major change to her company's accounts database. During the time of the change, Becky notices that her task will need to be modified to complete the change. Instead of telling her supervisor, she determines that the minor detail must have been overlooked and fixes what she believes is the problem. The minor detail that Becky did not tell her supervisor causes the change to fail. What is Becky's mistake called?

Out of scope modification

Jeff owns a health care company that sells medical supplies. The company bills health insurance companies for their customers. They are required by the insurance companies to complete paperwork that includes personal and health information. What type of regulated data does Jeff's company need to secure?

PHI

Alexandria works for a non-for-profit company that asks for donations to help the homeless people in her community. Recently the database that holds all the contact information about the donners was hacked, and all the data was copied. What type of data was taken?

PII

One of your clients at work calls and is irate because he had to change his password and now he can't seem to find one that will match the strength needed for the company server. After he finishes venting, you tell him you will send him the document that explains why he needs to have a strong password. What document will you send the client?

Password policy

The touch screen on a mobile device is not responding to input. Which of the following is the best step to take to resolve this issue?

Perform a factory reset on the device.

Jannette has been experiencing slow performance on her computer. Today she received an error message saying that an update to her antivirus program failed. When she checked the update history, she discovered that the program had not been updated for two weeks. She restarted her computer and noticed that a file she was working on was no longer available. She also noticed that the network connection was sending data, even when she was not connected to the Internet. ​ What should Jannette do first on her computer?

Quarantine the system.

Jennifer's company currently uses Windows Active Directory to provide centralized authentication, authorization, and accounting to manage users on its network. The company uses a wireless network and an earlier authentication service on the server to authenticate end users accessing resources on the network. ​ What type of service is Jennifer's company using?

RADIUS

Dillion's company has decided it wants to find a way to do a better job of tracking clothing inventories. Dillon has been asked to research ways to use the wireless network and IoT devices to help when tracking the clothing inventories. What should Dylan recommend to his company to help track the inventories?

RFID tags

The computer that you are working on is not able to complete a Windows update. The update process begins to download the file, but then you receive an error message saying that the Windows update was unable to download. You have checked your Internet connection, and it is working. You have tried the update on your other computer, and it worked. What should you do first to fix the problem with the Windows update?

Remove malware.

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO. What type of installation will you recommend for Zach?

Repair upgrade

If you are working on a client's computer and you believe that you have found a violation of the AUP, what is your next step?

Report the incident through the proper channels.

Ken has discovered that a vice president of his company has been using his computer to send data about a new product to a competitor. Ken has identified an email from the vice president and has tracked the information to the person at the other company. Ken has archived the evidence that proves the data has been sent. ​ What should Ken do next?

Report the person through proper channels.

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode. What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

Reset the device and restore the data from iCloud or iTunes.

You are troubleshooting a mobile device that will not pair with a Bluetooth headset. The device was functioning properly with the headset until a recent corporate-wide OS update. No other mobile devices in the organization are exhibiting this issue with Bluetooth headsets. Which of the following is the first step you will take to resolve this issue?

Reset the network settings in the mobile device Settings app.

Hector is trying to use Windows Defender to run an antivirus scan. Windows Defender refuses to run. When he opens the Action Center, Hector realizes that Windows Defender has been disabled and another antivirus software is running. Hector does not recognize the other antivirus software. ​ What type attack has infected Hector's computer?

Rogue antivirus

Recently, Frank's computer has slowed down dramatically. He has also noticed that the time on the computer is not accurate. Frank has run several antivirus scans, but has not found an issue. Today while surfing the web, he was redirected several times to a website that he did not request. Then a BSOD error occurred on his computer, and when he turned on his computer, the antivirus software was disabled. What kind of malware could be causing the issues on Frank's computer?

Rootkit

Allison's computer is displaying a strange error message saying that Allison, who is an administrator, does not have access to a folder in the Documents library of her user account. Allison tried to take ownership of the folder but was still denied access. She tried running an antivirus scan on the folder, and again access to the folder was denied. ​ What can Allison do to fix this security issue?

Run a Windows Defender Offline scan.

A customer called Derek to complain that her computer was running slow, so he went to the client work area and started troubleshooting the problem. Derek ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger. Derek found that the CPU was running several processes. While Derek was looking at Task Manager, the computer crashed. Derek restarted the computer and noticed a long load time for Windows. Derek checked Task Manager and saw several processes that he did not recognize. What should Derek perform next on the client's computer?

Run a virus scan.

Which of the following is a major advantage to using SSH over Telnet for remotely accessing a Linux system?

SSH is a secure, encrypted alternative to Telnet.

Karen received a call from a client whose computer will not boot. The client explained that he had just received an error message about a virus on the computer. When Karen arrived, she tried to boot the computer in Safe Mode, but that did not work. Karen decided to install the hard drive on a working computer. ​ What should Karen do after she installs the hard drive on a second computer?

Scan the hard drive in the new computer with antivirus software.

Larry has participated in a change proposal for his company. During the planning stage, Larry was told that his role in the change would be small but important. In the implementation stage, Larry completed his task according to the stipulations and timeframe of the plan. However, Larry was called in five times during the change to help others complete the change process. ​ Where in the change management process did the problem occur?

Scope of plan

A coworker asks your opinion about how to minimize ActiveX attacks while she browses the Internet using Internet Explorer. The coworker recalls there is a setting in the Internet Options dialog box to prompt the user before downloading ActiveX controls, but can't remember which tab to use. Which of the following tabs will you suggest to the coworker?

Security tab

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files. How can James select what to synchronize from his phone to Google storage?

Settings app

The users in the sales department need a central location on the network to share data files. All the client computers in the organization are running Windows 10 and have network and Internet connectivity. The file server that hosts the network drive for the sales department is running Windows Server 2016. Which of the following is the first step in implementing this data share?

Share the folder or volume on the file server that will store the shared data files.

Holly is trying to use Windows Defender to run an antivirus scan. Windows Defender refuses to run. She notices a problem when she tries to update Windows Defender and it fails. When Holly opens the Action Center she sees this screen. What has happened to Holly's computer?

She has downloaded a rogue antivirus.

Spencer would like to purchase a wearable device that allows him to make phone calls and send text messages. Which type of wearable device should Spencer purchase?

Smart watch

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices. How can you best answer the manager in regard to his request?

Some apps will work on different OS platforms, but many will not.

Jerry has received an email on his company's email system. The email is in regard to a new update the company plans to implement. The administrators are requesting that everyone send their username and password so that the administrators can compile a list and avoid having everyone change their passwords. ​ What type of attack is this?

Spear phishing

What is responsible for getting a system up and going and finding an OS to load?

Startup BIOS/UEFI

Which of the following are natively supported by the Windows, Mac, and Linux operating systems?

Support for reading and writing to FAT32

Lance works for a company that allows users to bring their own devices to work. Last week Lance purchased a software package from a company that allows him to change fonts on pictures that he uses in his work presentations. Lance wants to share the program with his coworker Susan. Is Lance allowed to share the software with Susan?

Susan would need to purchase the software from the company.

Your mobile device appears to be contacting a remote server to upload your personal data. Which of the following should be performed first to protect your personal data?

Switch to airplane mode.

Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data. What type of synchronization will you recommend to the company?

Synchronization to the cloud

Samantha is having an issue with Windows crashing and believes that malicious software is causing it to crash. Samantha also has received application errors that have cause the applications to close. Which event log in the Event Viewer can Samantha inspect to see if malicious software is causing the Windows system to crash and the application errors, system errors, and other types of errors?

System logs

Currently James's company is using RADIUS for AAA services to connect wireless users to the Windows Active Directory domain. However, the company wants to upgrade to a Cisco-based wireless network and would like to upgrade the older RADIUS. ​ What will James recommend as an upgrade to RADIUS?

TACACS+

Your company is using RADIUS for AAA services to connect wireless users to the Windows Active Directory domain. However, the company wants to upgrade to a Cisco-based wireless network and would like to upgrade the older RADIUS. ​ What will you recommend as an upgrade to RADIUS?

TACACS+

Which of the following is a hardware component used to hold the BitLocker encryption key and ensures encrypted data is not accessed in the event a hard drive is lost or stolen?

TPM

You are having difficulty changing permissions for a folder on an NTFS volume that was created by another user. How can you best solve this issue without losing data in the folder?

Take ownership of the folder and then change permissions.

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?

Tethered VR headset

A technician, who was signed in to a Windows 10 computer as local administrator, accessed the Local Security Policy console and changed the Lock Screen timeout from 10 minutes to 60 minutes. After the technician completed the change, the user signed in to AD and discovered that the setting had reverted to 10 minutes. What can the technician do to keep the setting from reverting from 60 minutes to 10 minutes?

The Lock Screen timeout setting needs to be made in the AD OU GPO.

Sam cannot figure out why he can't get sound from his tablet's internal speakers and calls you asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures you nothing is in the aux port. He also checks to make sure the sound is not muted. What might prevent Sam from getting sound from his tablet?

The audio output is being directed to a Bluetooth speaker.

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. ​ What has happened to the customer computer?

The client received a fake security alert.

Nick is working on a computer at a customer's house. The customer is concerned that her computer has a problem because recently the Internet home page changed, and when she tried to search the Internet, a strange search engine appeared. ​ What has happened to the customer's computer?

The computer is infected with a redirect virus.

One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize. ​ What might be the issue with Kyle's client's computer?

The computer might have a virus.

A Windows 10 user is copying a file from the C:\data folder to the E:\data folder. The C: drive is formatted with NTFS, and the D: drive is formatted with FAT32. What happens to the permissions of the file on the D:\ drive when copied?

The file will lose all permissions.

Why does a normal hard boot take longer than a normal soft boot?

The initial steps must be performed by the BIOS/UEFI

A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer's technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors. How can the technician retrieve the requested information from the user's device?

The method for retrieval is dependent on the specific app or device's operating system

A user is troubleshooting a mobile device app that is displaying errors and has contacted the app manufacturer's technical support team for assistance. The support technician needs specific information from the device about how the app is responding and what is happening to cause the errors. How can the technician retrieve the requested information from the user's device?

The method for retrieval is dependent on the specific app or device's operating system.

A user called the help desk to report that her mobile device has apps on it that she does not remember installing. Several times throughout the day, she receives alerts in the notification bar from apps she does not recognize asking for permission to download and upload data. Which of the following is the most likely cause for this behavior?

The mobile device has malware on it.

You are preparing to give a presentation at a client's location using your mobile device and a large screen TV. You have successfully connected to the company's guest Wi-Fi network, and you tap the screen mirroring option on your device but cannot locate an available TV, monitor, or projector. The previous presenter finished her presentation a few minutes earlier and had no issues using the TV. Which of the following is the most likely reason for this behavior?

The mobile device is on a different Wi-Fi network than the TV.

While performing disk and file maintenance on the company file server, you determine a user in the accounting department has been accidentally saving documents to all shared folders on the file server. The user's computer was recently passed to her from another user in the company, and according to company policy, the user should have access only to the accounting share. Which of the following best describes this situation?

The principle of least privilege was not followed.

A mobile device user is having problems launching apps and texting. The user touches an app to launch it, but the app icon next to the desired app launches instead. When the user types a text message, every word in the message is misspelled. What is the most likely cause for this behavior?

The screen protector is interfering with touch response.

Jordan likes to use his smartphone in his car. He uses it as a navigation device and connects it via Bluetooth to listen to music. He has purchased accessories that allow him to see his smartphone while he is driving. On a very cold day, and after driving for several minutes, Jordan receives a warning from his smartphone that it is overheating and needs to shut down. When he touches his smartphone, it is hot. What might cause Jordan's smartphone to overheat?

The smartphone is located too close to the car's heat vent.

A technician wants to limit access to a group of folders and is using Group Policy to prevent the users in the sales department from accessing folders assigned to the accounting department. The technician is having difficulty achieving acceptable results. Which of the following is the most likely reason the technician is having difficulties?

The technician should be setting NTFS permissions instead of using Group Policy.

A Windows user called the help desk to request that her local user account password be reset on her computer. The help desk technician connected to the computer using RDC and reset the password using the Network Places Wizard. After the password was reset, the user lost access to all the data files on the local HDD. Which of the following describes the most likely reason for the lost data files?

The user had previously encrypted her data files and folders using EFS.

A user is asking her smartphone to recommend a restaurant, but the app cannot seem to find where the user is located. The device's cellular service is active and functioning. What is the first thing the user should check?

The user should verify location services is enabled on the smartphone.

Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

True

Christian has malware that is preventing him from installing anti-malware on his laptop. What can Christian try if he does not have another computer available to run the anti-malware program?

Try to install in Safe Mode.

Based on her research of the symptoms, Sara believes her computer is infected with a virus. Sara has an anti-malware program on the computer. What should she do before she runs the anti-malware program?

Update malware signatures.

A Mac user wants to update macOS and is searching Apple.com to locate update files. How are macOS updates typically obtained?

Updates are found in the App Store.

Sharon's company has written a new computer program, and she has been asked to find a way to prevent people from copying the software they purchase and giving it to others who have not purchased the software. What can Sharon's company do to make sure a customer who purchases the program does not give it to someone else?

Use DRM.

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer?

Use Safe Mode to boot.

How can you eliminate the need to open a dedicated TCP port on your corporate firewall when using Mac computers to share screens from the local and remote computers?

Use a third-party remote access app that uses a browser.

Jerry recently purchased a new iPad. He needs guidance on setting it up and wants to find documentation to help with the setup. Where can Jerry find detailed steps on how to connect to a network, configure email, update the OS, sync, and back up settings and data, as well as what to do when things go wrong with his iPad or an iPhone?

User guide for the device

Joe works for a company that has a traveling sales force. The company has asked Joe to research a way for the sales force to have real-time information on the availability of its salable products. The company has an intranet application that allows it to see up-to-the minute information. The company does not want to make this information public. ​ What should Joe recommend?

VPN

Randy is concerned about his company's data security on the Internet. Because cellular signals are not encrypted, he is concerned that the new smartphones given to the sales department will allow a breach. Randy has decided the company needs a more secure way to allow the sales department to connect to the company network over the Internet. What should Randy deploy to allow the sales department to connect to the company network securely over a cellular data signal?

VPN

You have noticed that your computer is running slower than normal and that the amount of storage space on the hard drive is decreasing, even though you have not been doing anything different on your computer. You believe a program is replicating by attaching itself to other programs. What type of malware is on your computer?

Virus

A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device. Which of the following steps should the user take first?

Wait a few minutes for the phone to automatically unlock.

A Windows 10 Home user is attempting to encrypt the contents of a folder on a volume formatted with NTFS. The user contacted you to ask why the option to encrypt the folder is disabled. What is the most likely reason the encryption option is disabled?

Windows Home editions do not support EFS

Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues. What tool can Henry use to create a bootable flash drive in Windows 10?

Windows Media Creation tool

Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Where can Eric go to look up the device driver's filename to determine what device uses the device driver?

Windows\System32\drivers folder

Gwen has discovered a program that has copied itself throughout the network. The program does not appear to have a host program and is overloading the network as it replicates. It has even installed a web server on the network and is allowing other computers to connect. What type of malware has Gwen discovered?

Worm

Peggy found a freely distributed software package for her small business that will allow its sales to be tracked into a database for inventory purposes. ​ Can Peggy install this software on all the computers in her store?

Yes, this is open source software.

Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages. Which of the following is the reason for this behavior?

Your device is sending spam messages to your contacts.

Your company wants to use an IoT device but wants to make sure it does not interfere with other RF devices that use the 2.4 GHz RF band. The company also wants the device to be at least 50 meters away from the base station. What type of device should the company purchase?

Z-Wave

Jordan is talking with a client on the phone. Jordan's company recently completed updates on the client's system and something is not working properly. The client asks Jordan why the company is always doing updates. Jordan explain that updates help to secure computer systems. What specific vulnerability do updates help prevent?

Zero-day

A Linux user needs to find all instances of the word admin in /var/log/auth.log. Which of the following commands will perform this function?

grep

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet. What service should Sally use to save her pictures and files seamlessly on the Internet?

iCloud

A technician wants to use a Time Machine backup to install a new copy of the macOS onto a Mac. Which of the following tools will the technician use to perform this task?

macOS Recovery

A user is complaining about sluggish performance on her Linux system, and the technician suspects a running process is consuming excessive processor resources. Which of the following commands will the technician most likely use to locate the offending process?

ps

If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?

sfc /scannow

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?

smss.exe

What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?

spacebar

Which of the following best meets the requirements of a strong password?

t*M&2.zY7

What command can be issued within Windows RE to enable networking?

wpeinit