อิทอิส Chapter 11 Q:41-80

45) Most knowledge workers require specialized knowledge work systems, but they also rely on A) office systems. B) schools and universities. C) imaging systems. D) data transferring systems.

A

48) CAD workstations A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

A

57) Forward chaining is A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

A

63) In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics. A) CBR B) fuzzy logic C) data mining D) LMS

A

65) Hardware and software that attempts to emulate the processing patterns of the biological brain best describes A) a neural network. B) an expert system. C) case-based reasoning. D) fuzzy logic.

A

66) Genetic algorithms A) develop solutions to particular problems using fitness, crossover, and mutation. B) represent knowledge as groups of characteristics. C) do not work for most problems. D) are based on logic.

A

68) Software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for individual users, business processes, or software applications, are called A) intelligent agents. B) intelligent techniques. C) business intelligence. D) AI hybrid systems.

A

77) ________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images.

AR

41) Which of the following is not a Web 2.0 tool firms are using to foster collaboration? A) blogs B) intranets C) wikis D) social bookmarking

B

47) ________ often are designed and optimized for the specific tasks to be performed. A) Graphics programs B) Knowledge workstations C) Virtual simulators D) CAD stations

B

53) Which of the following is a type of intelligent technique? A) knowledge networks B) case based reasoning C) computer-aided design D) VRML

B

61) Virtually all expert systems deal with problems of A) policy development. B) classification. C) logic and control. D) high complexity.

B

69) What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? A) fuzzy logic B) intelligent agents C) genetic algorithms D) none of the above

B

43) Which of the following statements about the use of wikis by firms is not true? A) They are inexpensive and easy to implement. B) Users are able to modify wiki content contributed by others. C) They are most appropriate for information that must be revised but does not need to be available 24/7. D) They can be used as a central repository for all types of corporate data such as spreadsheets and e-mail.

C

55) Technology that consists of computer-based systems that attempt to emulate human behavior is called A) fuzzy logic. B) neural networks. C) AI technology. D) genetic algorithms.

C

59) Expert systems A) solve problems too difficult for human experts. B) are based on DO WHILE rules. C) work in very limited domains. D) share characteristics with mainframe computing.

C

60) It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because A) there is no one expert who understands all the material contained within the encyclopedia. B) the knowledge changes radically over a short time. C) not all the knowledge in the encyclopedia can be represented in the form of IF-THEN rules. D) the knowledge is too general.

C

62) Expert systems are expensive and time-consuming to maintain because A) their rule base is so complex. B) they rely on equipment that becomes outdated. C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules. D) only the person who created the system knows exactly how it works, and may not be available when changes are needed.

C

64) You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is A) case-based reasoning. B) artificial intelligence. C) fuzzy logic. D) expert system.

C

67) Which of the following describes a difference between neural networks and genetic algorithms? A) Genetic algorithms are designed to process large amounts of information. B) Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique. C) Neural networks are programmed to "learn." D) All of the above.

C

42) Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well-done roasts. The category of intelligent technique that would describe this system is A) expert system. B) neural network. C) case based reasoning. D) fuzzy logic.

D

44) Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n) A) investment workstation. B) organizational learning system. C) employee enrichment system. D) learning management system.

D

46) A ________ is very important to a knowledge worker's system. A) careful filing system B) financial analysis system C) CAD capability D) user-friendly interface

D

49) Which of the following would not be classified as a knowledge work system? A) computer-aided design system B) 3D visualization system C) investment workstations D) expert system

D

50) Virtual reality systems A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

D

51) Investment workstations A) provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. B) provide an important source of expertise for organizations. C) allow groups to work together on documents. D) are used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

D

52) Which of the following systems is not used to capture tacit knowledge? A) expert system B) case-based reasoning C) fuzzy logic D) neural network

D

54) Which of the following techniques is used for knowledge discovery? A) expert system B) transaction processing systems C) case-based reasoning D) data mining

D

56) An inference engine is A) a strategy for searching the rule base in case-based reasoning. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

D

58) Backward chaining is A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B) the programming environment of an expert system. C) a method of organizing expert system knowledge into chunks. D) a strategy for searching the rule base in an expert system that begins with a hypothesis.

D

70) To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use A) CAD systems. B) virtual reality systems. C) fuzzy logic systems. D) intelligent agents.

D

76) The user-created taxonomies created for shared bookmarks are called ________.

folksonomies

80) Systems that integrate genetic algorithms, fuzzy logic, neural networks, and expert systems are called ________ systems.

hybrid ai

78) The model of human knowledge used by expert systems is called the ________.

knowledge base

73) ________ are also known as expertise location and management systems.

knowledge network systems

79) An AI technology called ________ uses algorithms and statistical methods to extract rules from massive data sets and make predictions about the future.

machine learning

72) ________ is explicit knowledge that exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.

structured knowledge

74) A(n) ________ is a scheme for classifying information and knowledge in such a way that itcan be easily accessed.

taxonomy

71) ________ is thought to be the collective and individual experience of applying knowledge to the solution of problems.

wisdom

75) A(n) ________ is a system that provides tools for the management of various types of employee education and training.

LMS