A. Chapter 1 Quiz

The task of organizing includes which​ activities?

Arranging and structuring work

Which of the following is more essential to higher level managers than to lower level​ managers?

Conceptual skills

In​ Rob's position at Medco​ Pharmaceuticals, he is responsible for making​ organization-wide decisions and establishing organizational goals. Which of the following is most likely​ Rob's title at​ Medco?

Executive vice president

Which of the following is the most valuable​ take-away from studying​ management?

Learning to apply management theory in a variety of situations

Which statement about studying management is most likely​ true?

Management is universally needed in all organizations.

Which of the following statements is most likely true about the work that managers​ do?

Managerial duties may be assigned to a team member who does not hold the title of manager.

Which of the following statements about managers within an organization is most likely​ true?

Managers also play an important role in the success of nontraditional organizations such as political campaigns and music tours.

How do manager responsibilities differ from​ non-managerial responsibilities?

Managers must coordinate and oversee the work of​ non-managerial employees.

Which statement is true about the changing nature of​ management?

Managers realize that​ high-quality customer service is essential to organizational success in​ today's competitive environment and that employees are an important part of that equation.

Although it is possible to differentiate between managers and​ non-managerial employees in many​ organizations, what has changed in the recent past to blur those​ lines?

Many traditionally​ non-managerial jobs have changed to include managerial activities.

Which of the following is most likely true about​ management?

Poor management usually involves being inefficient and ineffective.

Which of the following best describes the activities that managers exhibit when serving interpersonal​ roles?

Serving as a figurehead or liaison

Which of the following best describes the reason to study management even if your career plans are not to become a​ manager?

Studying management is important to maximizing​ efficiency, productivity, employee​ satisfaction, and personal success.

Which of the following is a true statement about the changing nature of modern​ management?

Taking​ risks, exploring new​ territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

In an​ organization, what is the most important factor in employee productivity and​ loyalty?

The quality of the relationship between an employee and a direct supervisor

Which statement is most likely true concerning the official activities and roles of senior​ managers?

The roles of​ disseminator, negotiator, and liaison are most important for senior managers

Which of the following best describes the controlling function identified by Henri​ Fayol?

To ensure goals are met and work is completed as it should​ be, managers monitor and evaluate performance. Actual performance is compared with the set goals.

What is considered the essence of a​ manager?

To oversee the work of other people so organizational goals can be accomplished

A​ manager's job performance is quantified by evaluating efficiency and effectiveness because

effectiveness and efficiency go hand in​ hand, and a good manager accomplishes both.

Management involves ensuring that work activities are completed by the people who are responsible for doing them. This goal is best facilitated by performing work in a way that is​ ________.

efficient and effective

In the changing​ workforce, what plays a big role in customer satisfaction?

employee attitudes and behaviors

To improve your political skills at​ work, you should

gain control of organizational resources.

A​ company's ability to achieve its business goals and increase​ long-term shareholder value by integrating​ economic, environmental, and social opportunities into its business strategies is known as​ ________.

sustainability

The fact that managers are needed in all types and sizes of​ organizations, at all organizational levels and work​ areas, and in all global locations is known as​ ________.

the universality of management

Managers are a critical part of any successful organization because​ ________.

they use their skills and knowledge to move the organization forward towards established goals