Admin 1 - Flag, Admin Test 1 - Management

Abraham Maslow

"The Hierarchy of Needs" is associated with which of the following authors?

a National Cemetery

A cemetery created and maintained under an Act of Congress is called

triangle shape of a cocked hat

A properly folded flag is in the

X

According to Theory _______ managers; the average person inherently dislikes work and will avoid it if possible

a flag

All honorably discharged veterans are entitled to

"This flag is offered by a grateful Nation in memory of the faithful service performed by your loved one."

As the flag is presented to the spouse or next of kin, the person presenting the flag will make a statement similar to the one below:

blue field

At the finish of folding,, the properly folded flag will have only the __________ visible

immediately after the sounding the TAPS

At the military committal service, the flag should be folded:

facilities management

Being sure that all ADA and OSHA requirements are met would fall under which of the following areas of management?

goals

Broad statements about what an organization wants to achieve; are generally motivation in nature?

office

Client service records such as: first call information, case reports, arrangement forms, sales contracts and embalming authorizations would fall under which area of management?

is more service oriented than prodect oriented; greater emphasis is placed on social responsibility and satisfying the needs of the client families; deals with a client-care giver relationship rather than a strict buyer-seller relationship

Contemporary concepts of management as related to funeral service management include which of the following with respect to slient families and the community:

hiring, promotion, assignment of duties

Discriminatory practices should be avoided at all cost and most especially in which of the following areas?

except as a signal of dire distress

Do no display the Flag of the U.S. with the union down

held waist high

During the military committal ceremony, the flag which was used to drape the casket should be:

Civil Rights Act

Federal legislation that prohibits discrimination on the basis of race, color, religion, gender, pregnancy, or natural origin?

Age Discrimination in Employment Act

Federal legislation that requires employers to treat applicants and employees equally regardless of age?

spouse or next of kin

Following the committal service for a veteran the flag is folded and presented to the:

true

Funeral service management is more "service" oriented than "product" oriented.

accomplishment, prestige, recognition

Herzberg found in his study of workers that there was a higher set of needs which included which of the following?

controlling

In Funeral Service management, evaluating someone is sometimes referred to as?

bona fide occupational qualification

In order to be employed and work in a funeral home as an embalmer and/or funeral director on must be educated and licensed to do so; this is a qualification that is absolutely necessary for job; it is an allowed and approved reason for discrimination against those that do not meet the qualification and is referred to as:

should be conservative, should conform to local customs and traditions, should be appropriate for the duties being performed

In the Personnel Manual, personal appearance and proper attire should be addressed. Which of the following general have an impact on the way an employee should dress, especially in funeral service?

all; explain the workweek and the amount of time allotted for lunch and breaks; allow the opportunity for rescheduling work hours for a given period; indicate the length of the pay period and the day on which employees will be paid

In the personnel manual; information about work schedules should include which of the following

ADA

Legislation that guarantees disabled people equal access to employment, as well as access to public places

ALL; communicating job expectations, planning, monitoring and appraising job results, coaching, counseling, disciplining, developing, coordination, enforcing systems, policies, procedures and productivity standards

Mangers get results from staff by the accomplishment of:

father

Of the following, who has the preference to receive the burial flag for a deceased veteran

all; set objectives, organize work into logical sequence, motivate and communicate, measure and assess work progress, develop work staff

Of those tasks listed below, which do managers do?

funeral home staff

Often when there are fewer than a full complement of participants at a veterans' funeral, the ________ may be called upon to perform some of the functions normally done by the veterans, which often includes folding of the flag!

"The flag is offered by a grateful Nation in memory of the faithful service performed by your loved one."

Presentation of the flag to the spouse or next of kin:

marketing

Product and Price along with Promotion (advertising, public relations) would fall under which of the following areas of management?

satisfiers and dissatisfiers

Proposes than man had two different sets of needs which are?

physiological needs, safety and stability, belongingness and love, esteem, self-actualization

Put these rungs in the ladder to the "hierarchy of needs" in their proper order from first to last

facilities management

Rolling stock would fall under which of the following areas of management?

all; developing employee participation; managing change; understanding human relations; creating a workable organization; communicate effectively; demonstrate effective leadership

Some responsibilities of the manager would include:

objectives

Specific statement of ends, the achievement of which are contemplated within a specific time period and are measurable

establish a mission statement

THe first step in planning for a business is generally to

Veterans Administration

The American flag is issued on behalf of the _________ to honor the memory of one who has served his/her country.

ceremoniously

The Flag of the United States of America should be hoisted briskly and lowered

inclement

The Flag should not be displayed on days when the weather is

coordination of how, where, and when actions should take place; grouping work into logical patterns

The Funeral Service Management function of "organizing" generally includes?

implementing and executing the planned activities; assigning staff responsibilities

The funeral service management function of directing would include?

personnel management, financial management, marketing management, facilities management office management

The major areas of management include:

facilities

The obtaining and maintaining of adequate work space and funeral equipment, falls under which area of management?

none of these

The only item listed below which would be allowed to be placed on the flag would be:

fulfilling the needs of client-families and the community that result from death-related need

The primary objective of funeral service management is

human resources management; personnel management

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

marketing

The process of planning and executing the development, pricing, promotion and distribution of an organizations goods and/or services, fall under which area of management?

meeting expenses, providing a reasonable return on investment, having funds for capital improvements

The secondary objectives of funeral service management are: To insure that funds are available for:

Y

Theory _________ managers believe that the average worker: believe that the expenditure of physical and mental effort in work is as natural as play or rest and will complete their work without being driven.

must be issued prior to disposition

Time limit for filing for U.S. flag for burial purposes:

protect certain classes of individuals against employment discrimination

Title VII of the Civil Rights Act of 1964 is designed to:

36 feet

To determine the proper size Flag for a flagpole, figure 25 percent of the height of the flagpole, from the ground, as the correct length for the Flag. Example: If the flag is 4.5 feet wide, then it is 9 feet long. The proper height of the flagpole must be:

ALL; determine objectives or purposes of tasks to be performed; understand employee needs and wants in the performance of the tasks; communicate with the employees; integrate employee-firm interests; provide alternatives

To motivate employees, management must provide for them meaning full work in which they can accept the responsibility to complete and in which they can be successful. With this in mind, management needs to:

promotions, advanced positions

Training Managers need to ensure that the people who report directly to him or her are properly trained in job duties. It is also the responsibility of the manager to note employees who are candidates for:

ALL; may not tell families that state or local law requires a casket for direct cremations, because none do; must disclose in writing your right to buy an unfinished wood box or an alternative container for a direct cremation; must make an unfinished wood box or other alternative container available for direct cremations

Under the FTC Funeral Rule, funeral directors who offer direct cremation:

only the blue field is visible

When a flag is properly folded:

the flag should be folded and placed in a carton secured inside the shipping receptacle; the flag should be draped over the casket when placed in the shipping receptacle

When a flag is transported with the deceased by common carrier the procedure may be as follows:

burning

When badly torn, worn, or soiled, the flag should no longer be publicly displayed, but privately destroyed by ______ in such a manner as to convey no suggestion of disrespect or irreverence

North

When displayed over the middle of the street, the Flag of the United States of America should be suspended vertically with the union to the _______ on an East-West street.

north; east

When displayed over the middle of the street, the Flag should be suspended vertically with the union to the _____- on an east/west street, or to the ___ on a north/south street.

folded edge to the open edge

When folding the flag, always bring the

union

When the Flag is displayed from a staff, balcony or building front, the _____ of the Flag should always be at the peak of the staff unless the Flag is at half-staff

the left shoulder of the deceased

When the Flag is used on a casket, its union should be over

center the flag on the casket so that the blue field is at the head and over the left shoulder of the deceased

When used to drape the casket, the flag should be placed as follows on a closed casket:

arrange the flag in three layers to cover the closed half of the casket

When used to drape the casket, the flag should be placed as follows on an open half couch casket:

Lowering the flag into the grave with the deceased veteran

Which of the following actions is improper, regarding the U.S. flag used in a military funeral service?

advertising a job, ADA issues, use of references, interview procedures, employee orientation

Which of the following are a part of hiring practices:

philosophy of the firm; compensation and benefits; work schedules

Which of the following are generally found in the personnel manual?

racial, ethnicity, gender, age, religious (ALL)

Which of the following are generally sited as areas of discrimination?

leadership, administration, delegation

Which of the following are the top responsibilities of a manager

legal and financial

Which of the following are the two most important responsibilities of a manager?

Douglas McGregor

Which of the following authors proposed the "Theory X and Theory Y" concept of management?

Frederick Herzberg

Which of the following is the author of the "two-factor theory" of human satisfaction?

handling notification of death, transfer of remains from place of death to the funeral home, preparation of remains for viewing, funeral arrangement conference, dressing, casketing, and preparing the deceased for visitation

Which of the following operational procedures are specific to funeral service and not generally handled by any other business?

The flag is the property of the Veteran and should, therefore, be buried with him.

Which one of the following statements is NOT true:

Nothing should ever be placed on the flag when it is used to drape a casket.

Which one of the following statements is true about the use of the flag:

adult child of the deceased

Who receives the flag of a deceased veteran if there is no surviving spouse?

all; develop employee participation, manage change, understand human relations, create a viable and workable organization, communicate effectively, demonstrate effective leadership

With respect to management responsibility; they must:

other practicing funeral professionals should be seen as colleagues rather than competitors; a relationship should exist which encourages interaction and professional growth

With respect to professional associates withing funeral service, which of the following are true:

financial

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights would fall under which area of management?

Total quality management

The efforts of all members of an organization directed to ensure that quality in the production of goods and services are achieved, is often referred to as:

triangle

The flag is folded in the ________ shape of a cocked hat of the colonial period

waist high

The flag is held ___________ by members of the veteran's organization during the committal service.

never

The flag of the United States of America may be placed like a blanket on the grave on which of the following days:

form a distinctive feature of the ceremony of a statue or monument unveiling; never be used as a covering or drape for an item to be unveiled

The flag should

be lowered into the grave; allowed to touch the ground

The flag should NOT

daily

The flag should be displayed ________, on or near the main administration building of ever public institution

Fold the flag into a triangle and place it in the casket cap just above the left shoulder of the deceased.

The flag should be placed as follows in an open full couch casket:

center the flag on the casket so that the blue field is at the head and over the left shoulder of the deceased

The flag should be placed as follows on a closed casket:

Arrange the flag in three layers to cover the closed portion. The blue field will be the top layer next to the deceased's left.

The flag should be placed as follows on an open half couch or perfection cut casket:

fastened, displayed, used or stowed

The flag should never be __________ in such a manner as will permit it to be easily torn, soiled or damaged in any way.