Admin Exam 2
Big Data is characterized by all of the following except _______. a. verifiability b. velocity c. variety d. volume
A
In order to swiftly respond to a highly competitive and rapidly changing environment, organizations utilize a __. a. continuous planning process b. structured decision-making process c. structured decision-support process d. continuous decision-making process
A
Market share analysis is typically used by the _____ function of an organization. a. marketing b. accounting c. production d. management science
A
Tagging is adding ____ to a piece of information such as a map, picture, or web page. A. Metadata B. Comments C. Blogs D. Knowledge
A
Web usage mining entails analyzing __________. a. clickstream data b. page content c. associations among set of items d. unstructured data
A
_________ communication is when people are all meeting at the same time or in real time. A. Synchronous B. Asynchronous C. Instantaneous D. None of the above
A
webcasts are also known as A. podcasts B. Blogcasts C. Radiocasts D. Weblogs
A
Improved data accessibility and sharing
A centralized system makes it easier to deploy and control access for personnel within or outside organizational boundaries.
Increased Security
A centralized system makes it easier to enforce access restrictions
Enforcement of Standards
A centralized system makes it much easier to enforce standards and rules for data creation, modification, naming, and deletion
Data mining
A set of methods used to find hidden predictive relationships in a data set
Minimal data redundancy
A single copy of data ensures that storage requirements are minimized.
Business process management
A systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost
Social Network Analysis
A technique that attempts to find groups of people who work together, to find people who don't collaborate but should, or to find experts in particular subject areas
Digital dashboard
A user interface visually representing summary information about a business's health, often from multiple sources
User Agents.
Agents that automatically perform a task for a user, such as automatically sending a report at the first of the month, assembling customized news, or filling out a web form with routine information.
Data Mining Agents.
Agents that continuously analyze large data warehouses to detect changes deemed important by a user, sending a notification when such changes occur.
Web Crawlers.
Agents that continuously browse the web for specific information (e.g., used by search engines)—also known as web spiders.
Chatbots.
Agents that simulate human conversations, such as in online help systems
Geographic information system
An information system designed to store and analyze spatially referenced data
In an RDBMS, an entity is represented as a(n) _______________ a. attribute b. table c. row d. association
B
compeititon
BENEFITS: More efficient and effective than e-mail, FTP, or legacy collaboration tools, potentially speeding up product development cycles and enabling quick responses to competitors' actions. RISKS: Security and compliance policies are often difficult to enforce, which may increase the possibility of exposing sensitive corporate data; increased threat of industrial espionage.
Upgrade Cycles
BENEFITS: No need to purchase software upgrades. RISKS: Tools and features in the collaboration environment can change without notice, potentially causing problems with users and corporate IT strategy.
information technology
BENEFITS: Reduced costs and risks when using preexisting, easily deployed, and low-cost web-based tools (versus in-house developed tools). RISKS: Loss of control regarding data and service quality (data and tools will likely reside on the provider's server).
Oranization
BENEFITS: Tools are easy to use, facilitating widespread adoption throughout an organization. RISKS: Little or no documentation, training, or support for system complexities or problems.
A (n) _________________ report provides a summary of critical metrics on a recurring schedule. a. scheduled b. exception c. key indicator d. drill-down
C
Collective intelligence is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of ______________. A. Crowds B. Customers C. Individual experts D. Virtual teams
C
Microblogging is used primarily for ____________. A. Creating an online text diary B. Providing location information C. Short status updates D. Customer support systems
C
The process of adding metadata such as latitude and longitude to pictures, videos, or other content is called __________-. A. Adding geodata B. Location tagging C. Geotagging D. Tagging
C
To determine the likelihood of new customers to default on a loan, a manager in bank would typically use ______________ a. association discovery b. sequence discovery c. classification d. clustering
C
_________ agents keep track of key information such as inventory levels, notifying the users when conditions change. a. user b. buyer c. monitoring and sensing d. Data mining
C
___________ is the process of creating an online diary made up of chronological entries. A. Wikiing B. Tagging C. Blogging D. None of the above
C
Improved data quality
Centralized control, minimized redundancy, and improved data consistency help to enhance the quality of data
blog
Chronological online text diary that can focus on anything the user desires.
ERP extended components
Components that support the primary external activities of the organization for dealing with suppliers and customers
The Order-To-Cash Process
Create Customer Record -> Check Credit -> Create Order -> Allocate Stock -> Pick, Pack and Ship -> Prepare and Send Invoice -> Collect Payment
Wiki
Create, edit, delete View Revision History Revert Changes Discuss
A wiki ____________. A. allows users to add content B. Allows users to revert edits C. Allows anyone to read content D. Allows all of the above
D
Successful enterprise-oriented social media initiatives consider ________. A. Organizational culture B. Organizational hierarchies C. Technological inertia D. All of the above
D
What is true about knowledge management? a. As baby boomers retire at an increasing rate, knowledge management is helping the organizations capture their knowledge. b. A knowledge management system is not a single technology but a collection of techology-based tools c. finding the right technology to manage knowledge assets is much easier than identifying what knowledge is needed, why it is needed, and who has this knowledge. d. All of the above
D
Which of the following is an example of attribute data commonly used in GIS applications? a. structured data b. longitude c. trade area d. annual sales
D
__________ is using the network effect to increase brand awareness. A. Brand marketing B. Shared marketing C. Social marketing D. Viral marketing
D
Reduced program maintenance
Data changed in the central database is replicated seamlessly throughout all applications.
webcasts
Digital media streams that can be distributed to and played by digital media players
Collaboration management tools
Electronic calendars, knowledge management systems, intranets, online document systems EXAMPLES: Google Docs, MS Office Online, MS SharePoint
Improved data consistency
Eliminating redundancy greatly reduces the possibilities of inconsistency
Web content mining
Extracting textual information from web documents
Electronic communication tools
Fax, e-mail, voice mail, blogs, wikis, static websites EXAMPLES: MS Outlook, Blogger, Wikipedia
Enterprise systems
Information system that allows companies to integrate data on a company-wide basis
Internally focused systems
Information systems that supports functional area, business processes, and decision making with an organization
Electronic conferencing tools
Internet forums, instant messaging, application sharing, videoconferencing EX: Apple FaceTime, Skype, Google Hangouts, WebEx
Program-data independence
It is much easier to evolve and alter software to changing business needs when data and programs are independent.
Asynchronous
Not coordinated in time
Operational Systems
Purpose: Run the business on a current basis Type of Data: Current representation of the state of the business Primary Users: Online customers, clerks, salespersons, administrators Scope of Usage: Narrow and simple updates and queries Design Goal: Performance
Informational Systems
Purpose: Support managerial decision making Type of Data: Historical or point-in-time (snapshot) Primary Users: Managers, business analysts, and customers (checking status and history) Scope of Usage: Broad and complex queries and analyses Design Goal: Ease of access and use
Ad hoc queries
Queries answering unplanned information requests to support a non-routine decision; typically not saved to be run again
Scheduled reports
Reports produced at predefined intervals—daily, weekly, or monthly—to support routine decisions
Exception reports
Reports that highlight situations that are out of the normal range
Key-indicator reports
Reports that provide a summary of critical information on a recurring schedule
Drill-down reports
Reports that provide greater detail, so as to help analyze why a key indicator is not at an appropriate level or why an exception occurred
Microblog
Social networking service that allows to post relatively short status updates
Peer production
The creation of goods or services by self-organizing communities
network effect
The notion that the value of a network (or tool or application based on a network) is dependent on the number of other users
Procure-to-pay process
The processes associated with acquiring goods from suppliers
Make-to-stock process
The processes associated with producing goods based on forecasted demand
Electronic conferencing tools
Tools allowing information sharing and rich interactions between users
Electronic communication tools
Tools allowing users to convey verbal and written information and send files, documents, or other content
Business intelligence
Tools and techniques for analyzing and visualizing both structured and unstructured data to obtain an understanding of current and past performance.
Collaboration management tools
Tools used to facilitate virtual or collocated meetings and manage group activities
folksonomy
User-created categorization system
Social software
Web-based applications embodying core Web 2.0 values such as collaboration and social sharing, allowing people to communicate, interact, and collaborate in various ways.
According to the value chain model, which of the following is a support activity? a. technology development b. marketing and sales c. inbound logistics d. operations and manufacturing
a
An enterprise system that has not been customized is commonly referred to as ________. a. a vanilla version b. a root version c. a core version d. none of the above
a
Which processes are most often associated with pull-based manufacturing of products? a. make-to-order processes b. make-to-stock processes c. procure-to-pay processes d. order-to-cash processes
a
value system
a collection of interlocking company value chains
DSS
a special-purpose information system designed to support organizational decision making
Continuous planning process
a strategic business planning process involving continuous monitoring and adjusting of business processes to enable rapid reaction to changing business conditions
standalone application
a system that focuses on the specific needs of an individual department
Monitoring and Sensing Agents.
agents that keep track of key data, such as data provided by various sensors, meters, cameras, and the like, notifying the user when conditions change
Buyer Agents (Shopping Bots).
agents that search to find the best price for a particular product you wish to purchase
Which of the following is a core activity according to the value chain model? a. firm infrastructure b. customer service c. human resources d. procurement
b
______ are information systems that allow companies to integrate information and support operations on a company-wide basis. a. customer relationship management systems b. enterprise systems c. wide area networks d. interorganizational systems
b
________ is a systematic, structured improvement approach by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle, time or cost. a. system analysis b. business process management c. customer relationship management d. total quality management
b
All of the following are true about legacy systems except ______. a. they are standalone systems b. they are older software systems c. they are ERP systems d. they may be difficult to integrate into other systems.
c
The processes associated with obtaining goods from external vendors are referred to as ________. a. make-to-order processes b. make-to-stock processes c. procure-to-pay processes d. order-to-cash processes
c
Information systems that focus on supporting functional areas, business processes, and decision making within an organization are referred to as ______. a. legacy systems b. enterprise-wide information systems c. interorganizational systems d. internally focused systems
d
The processes associated with selling a product or service are referred to as ____________. a. make-to-order processes b. make-to-stock processes c. procure-to-pay processes d. order-to-cash processes
d
Metadata
data about data
Increased productivity of application development
data standards make it easier to build and modify applications
core activities
include inbound logistics (receiving), operations and manufacturing, outbound logistics (shipping), marketing and sales, and customer service. These activities may differ widely depending on the unique requirements of the industry in which a company operates, although the basic concepts hold in most organizations.
inbound logistics activties
involves the business activities associated with receiving and stocking raw materials, parts, and products. For example, inbound logistics at Amazon.com involves not only the receipt of books, e-book readers, and various other products for sale but also the receipt of packaging materials and shipping labels
Destructive Agents.
malicious agents designed by spammers and other internet attackers to farm email addresses off websites or deposit spyware on machines
The Procure-To-Pay Process
negotiate price and terms, issue purchase order, receive goods, receive invoice, settle payment
legacy system
older system that is not designed to communicate with other applications beyond departmental boundaries
Make-To-Order Process
process sales order, design/engineer product, procure inputs, schedule production, production, quality control, ship product
The Make-To-Stock Process
procure inputs, schedule production, production, quality control, stock product
Master Data
the data that are deemed most important in the operation of a business.
Vanilla version
the features and models that a packaged software system comes with out of the box
Measures
the values or numbers a user wants to analyze
Social networking
using of web based services to link friends and colleagues
