BA 350 exam 1
Despite being the majority religion in many countries, Muslims in the United States are expected to number ____ million by 2030, which will be about 1.7 percent of the population.
6
Muslims are a minority group in the United States, however, it is predicted that their population will double to _____ million in the United States by 2030.
6
Since 1990, global longevity rates have increased by ____ years, reflecting a shift toward an older workforce.
6
What percentage of the growth in the labor force from 2006 to 2016 came from workers over age 54?
93 percent
According to Holland, which of the following represents the most incongruent situation possible?
A realistic person in a social job.
In the integrated model of contemporary motivation theories, for effort to lead to performance, which of the following must be present?
Ability and Objective performance evaluation system
What is the correlation between intelligence and job satisfaction?
About zero
Which of the following makes employees more engaged in their jobs?
Access to sufficient resources.
Which term describes when people experience the same emotions with diverse strengths?
Affect intensity
Which component of attitude reflects the feeling part?
Affective
Which of these argues that people respond emotionally to things that happen to them at work, and this response influences their work performance and satisfaction
Affective events theory
Why is mood an important factor when selecting and hiring employees?
An employee's good mood can have a positive effect on others' performance.
Which of the following is NOT one of the most powerful moderators of the attitude-behavior relationship?
An individual's indirect experience with the attitude.
Which of these is a characteristic of the target being perceived that impacts the perception process?
Attractiveness
______, _______, and ______ all represent types of physical abilities.
Balance, dynamic strength, and dynamic flexibility
Which of the following describes an organization's self-regulated activities to help society or the environment beyond what is required by law?
CSR
Which of these is LEAST likely a heredity factor?
Cognition
Meagan had been working towards a promotion, but another colleague received it instead. Afterwards, Meagan decided she had not really wanted the promotion after all. What does this best illustrate?
Cognitive dissonance
Which of the following describes the incompatibility experienced by Amy between her behavior and the attitude she holds toward drinking and smoking?
Cognitive dissonance
Which of the following is NOT a category of Holland's occupational personality types?
Command-and-control
Which term describes the extent to which cues regarding work duties and responsibilities are compatible with one another?
Consistency
Which term describes individuals who trust in their internal worth and basic competence?
Core self-evaluations
Which statement about the relationship between age and different aspects of the job is most likely FALSE?
Creativity lessens as people age.
According to research, the "average" manager spent the most time on which of the following activities?
Decision making, planning, and controlling
What is one global challenge where OB concepts can help make managers more effective?
Differing cultural and regulatory norms.
When you observe Lexi, you see that she displays different behaviors in different situations. According to attribution theory, which of the following describes Lexi's behavior?
Distinctiveness
Which of these is concerned with the fairness of the outcomes, such as pay and recognition that employees receive?
Distributive justice
Which of the following most likely makes people more aware of and sensitive to the needs and differences of others?
Diversity management
Which statement about emotional intelligence (EI) is most likely true?
EI is wildly popular among consulting firms and in the popular press.
Which of the following disciplines does NOT contribute to our understanding of OB?
Economics
Which term describes when people project one emotion while actually feeling another?
Emotional dissonance
Which term describes a person's ability to observe emotions in the self and others, realize the meaning of these emotions, and adjust his or her emotions accordingly?
Emotional intelligence
Which of these describes your expression of desired emotions during interpersonal transactions?
Emotional labor
As a manager, why should Sebastian be concerned with employee emotions at work?
Emotional reactions to events influence job satisfaction and job performance.
_______ involves recognizing and altering the emotions that you feel.
Emotional regulation
Which of these is an emotional regulation technique?
Emotional suppression
which term describes the participative process that uses employees' input to increase their commitment to organizational success?
Employee involvement and participation
Which of these encourages specific behaviors by formally appreciating specific employee contributions?
Employee recognition program
Which of the following is affective events theory's important message?
Employees and managers shouldn't ignore emotions or the events that cause them, even when they appear minor, because they accumulate.
Which of the following is most likely a characteristic of a country with low power distance?
Equality and opportunity are stressed.
Which of the following is LEAST likely a potential influence on moods and emotions?
Ethnicity
Which of the following arguments best supports emotional intelligence?
Evidence suggests that a high level of emotional intelligence means that a person will perform well on the job.
Being assigned to a marginal job or not being given work to demonstrate talent for a promotion describes what common type of discrimination?
Exclusion
Which of the following serves as the basic foundation of the integrated model of contemporary motivation theories?
Expectancy model
____ serves as the basic foundation of the integrated model of contemporary motivation theories.
Expectancy model
Which of the following customizes rewards by letting each worker to choose the compensation package that best satisfies his or her current needs and situation?
Flexible benefits
Which of these is NOT true about flexible benefits?
Flexible benefits substitute for higher salaries when it comes to motivation.
What is true of diversity in a group setting?
Groups of individuals who have varying types of expertise and education are typically better than uniform groups.
According to Hofstede's research, which nation is the most collectivist?
Guatemala
Which of the following is TRUE about the relationship between job satisfaction and job performance?
Happy workers are productive workers.
Which of the following refers to factors determined at conception?
Heredity
From 2014 to 2044, which of the following groups is expected to grow to over 25 percent of the workforce in the United States?
Hispanics
Which term in the GLOBE framework, refers to the extent to which a culture rewards people for being altruistic, generous, and kind to others?
Humane orientation
What is said to be occurring when Amy associates two events that in reality have no connection?
Illusory correlation
Which term describes the abilities needed to perform mental activities?
Intellectual abilities
Jerome, a 25-year veteran at ABC Manufacturing has started to bully the two new African-American hires at his firm. Which of the following describes Jerome's behavior?
Intimidation
Kyle is a quiet and shy individual. According to MBTI assessment, which of the following best describes Kyle?
Introverted
Your manager tells you, "You just have to go with your gut feeling." She is suggesting that you should make decisions based on which of the following?
Intuition
Which of the following is true of fundamental attribution error?
It can cause people to underestimate the influence of external factors on others.
Which of these is true of a profit-sharing plan?
It distributes cash or stock based on company profitability.
Which of the following best describes the impact of demographic diversity on team performance?
It does not appear to either help or hurt team performance.
How is creativity useful to decision makers?
It permits the generation of ideas that are novel and useful.
What is a key factor that improves a person's job engagement?
Job meaningfulness
Which of these shifts employees to other tasks where they can use the same skills?
Job rotation
Which of the following is NOT a drawback of job rotation?
Job rotation reduces job satisfaction and organizational commitment.
According to the MBTI, which personality types want control and prefer order and structure?
Judging type
Which of the following suggests that rules should be justly and objectively enforced to ensure a rightful distribution of benefits and costs?
Justice view
What is a drawback of telecommunicating from employee's standpoint?
Lower job satisfaction.
Which three traits are included in the Dark Triad?
Machiavellianism, narcissism, and psychopathy
Which of the following is a variable-pay program that is based primarily on individual performance appraisal ratings?
Merit-based pay
According to a global study of job satisfaction levels of workers in fifteen countries, which country had the highest score?
Mexico
Jokes and negative stereotypes describe which of the following form of discrimination?
Mockery and insults
Sympathy for the suffering of others is an example of which of these?
Moral emotions
According to surveys, what percent of Fortune 500 firms have policies that cover sexual orientation?
More than 90 percent
Jerome has always had an exaggerated sense of self-importance, needs constant admiration, feels entitled, and is conceited. Which of the following terms best describe Jerome's personality?
Narcissism
Which term refers to a mood dimension comprising of nervousness, stress, and anxiety at the high end, and contentedness, peace, and serenity at the low end?
Negative affect
According to research, which of the following best summarizes male-female differences in the areas of problem-solving ability, analytical skills, or learning ability?
No consistent differences exist between men and women.
Which of the following is TRUE about organizational behavior (OB)?
OB investigates relationships among individuals, groups, and structure to improve organizational effectiveness.
Which of the following is a field of study that investigates the impact of individuals, groups, and structure on behavior within organizations?
Organizational behavior
Which of these include people talking positively about their organizations, helping others, and going beyond the normal expectations of their jobs?
Organizational citizenship behavior
Jorge feels strongly about his employer ABC Manufacturing, identifies with it and its goals, and wishes to remain a member. Which of the following best describes Jorge's attitude?
Organizational commitment
Which of these influences decision makers by suggesting which choices have better personal payoffs?
Organizational reward systems
Which of the following refers to subordinates and immediate supervisors sharing some decision-making authority?
Participative management
______ refers to a process by which people organize and interpret sensory impressions for the purpose of understanding their environment.
Perception
jeff has been working hard to lose weight for past six years. Which dimension of motivation measures how long Jeff can maintain his efforts?
Persistence
Which characteristic represents deep-level diversity?
Personality and values
Which theory articulates the effort to match work requirements with personality traits?
Personality-job fit theory
Which of these, according to Herzberg, is a hygiene factor?
Physical working conditions
Which term best describes the feeling of inclusiveness in organizations?
Positive diversity climate
Which of the following describes the degree to which people in a country accept that power in institutions and organizations is distributed unequally?
Power distance
Which type of personality recognizes opportunities, displays initiative, takes action, and endures until meaningful change occurs?
Proactive
Which of these terms relates to the perceived fairness of the process used to determine outcome?
Procedural justice
Which of these plans distributes compensation based on some established formula designed around a company's success in making money?
Profit-sharing
In rights approach, individuals make decisions based on which of the following?
Protecting the basic rights of others
Which behavioral discipline contributes to the field of OB primarily at the individual level of analysis?
Psychology
Which discipline makes the most important contribution to organizational behavior at the individual level of analysis?
Psychology
Which term defines the heritage people use to identify themselves?
Race
According to a survey mentioned in the text, which of the following was considered the most powerful workplace motivator?
Recognition
One method of enhancing workforce diversity is to target recruiting messages to specific demographic groups underrepresented in the workforce. Which of the following activities would LEAST likely help an organization to enhance workforce diversity?
Recruiting from the internal workforce.
Which theory enters the integrated model of contemporary motivation theories by recognizing that the organization's rewards fortify the individual's performance?
Reinforcement theory
Which of the following designs work so workers are inspired to promote the well-being of the organization's beneficiaries?
Relational job design
Which of the following methods has a focus on prosocial motivation?
Relational job design
Which of the following balances power in an organization between labor, management, and stockholders by letting a small group of employees participate in decision making on behalf of their coworkers?
Representative participation
Two weeks ago, Sid from ABC Manufacturing contacted government officials and blew the whistle on his company's managers offering bribes to foreign officials. Which ethical decision criterion protects whistle-blowers like Sid?
Rights approach
Raj has interviewed at 28 places for a job. He chooses the first acceptable job offer he encounters, rather than the optimal one. Which term describes Raj's choice?
Satisficing
Which of these factors is LEAST likely to influence the goals-performance relationship?
Self-actualization
Which of these focuses on the strength of the consistency between employee goals and core values or interests?
Self-concordance
Kendra is preparing to take the exams for CPA certification. She has a strong belief that she is capable of successfully passing these exams. Which theory refers to Kendra's belief that she is capable of performing these tasks?
Self-efficacy
Which term describes the tendency when people attribute vague information as relatively flattering, accept positive feedback, and reject negative feedback?
Self-serving bias
Riya can be described as an individual with positive core self-evaluations. Which of the following is true for Riya?
She provides better customer service and is well-liked among her coworkers.
Which term refers to the extent to which norms, cues, or standards dictate suitable behavior?
Situation strength
Which term describes the degree to which work requires diverse activities using specialized skills?
Skill variety
In the job characteristics model, which three core job dimensions combine to create meaningful work for employees
Skill variety, task identity, and task significance
What are two of the most powerful moderators of the attitudes and behavior relationship?
Social pressures and direct experience
According to a global study of job satisfaction levels of workers in fifteen countries, which country had the lowest score?
South Korea
Which of the following describes the degree to which we internally settle with the generally adverse stereotyped perceptions of our groups?
Stereotype threat
Susan is facing three important decisions that come with explicit deadlines. This represents which of the following organizational constraints on decision making?
System-imposed time constraints
Which of these in the job characteristics model, describe the degree to which a job requires completion of a whole and identifiable piece of work?
Task identity
__________ increases employee feelings of isolation and reduces job satisfaction.
Telecommuting
What is one noncontroversial way employers assess intellectual ability?
The Wonderlic Test
Which statement about the sexual orientation and gender identity is TRUE?
The complete acceptance and accommodation of LGBT employees is still in progress.
Which of the following is the most important predictor of job satisfaction?
The intrinsic nature of the work itself
According to research, people are least satisfied with which facet of their jobs?
Their promotion opportunties
Which of the following does not prohibit discrimination against employees based on sexual orientation?
U.S. federal laws
Ursula strongly believes that decisions should be made based on providing the greatest good for the greatest number. Ursula's belief describes which of these decision criteria?
Utilitarianism
What is the most widely used intelligence test in hiring decisions?
Wonderlic Cognitive Ability Test
ABC Manufacturing is becoming more heterogeneous in terms of gender, age, race, ethnicity, and sexual orientation. Which of the following describes this shift in ABC?
Workforce diversity
______ are groups of elected employees who must be consulted when management makes decisions about employees.
Works councils
The science of OB was developed by applying general concepts to __________.
a particular situation, person, or group
If you are facing a discrepancy between your current state of affairs and a different desired state, it describes _____.
a problem
Flexible benefits ___________.
accommodate differences such as age, marital status, and dependents
High-self monitoring individuals are most likely to ____________.
adapt their behavior depending on the situation
People who experience emotions more strongly, both positive and negative, are said to have ____________.
affect intensity
Much of our current understanding of organizational culture, organizational environments, and differences among national cultures comes from the field of _________.
anthropology
Biographical characteristics ________.
are easily definable ways to look at employees
Recognition programs ______.
are highly susceptible to political manipulation by management
Which of these is an individual's personal trait that impacts what is being perceived?
attitude
Leon Festinger argued that _____.
attitudes follow behavior
Benefits are both ____ and ______.
a provision; a motivator
Evidence-based management (EBM) bases managerial decisions on the ______________.
best available scientific evidence
____ refers to the degree to which cues about work duties and responsibilities are available and clear.
clarity
The three components of attitudes are _____.
cognition, affect, and behavior
Which component of attitude represents a belief in the way things are?
cognitive
Country A is characterized by tightly knit social groups and it places importance on belonging to organizations, families, and other groups, it has ________.
collectivism
If Jason, Jamie, Julie, and John face a similar situation and respond in the same way, we can say their behavior shows _____.
consensus
The extent to which your freedom to decide or act is limited by forces outside your control refers to _______.
constraints
In OB, _________ reflect situational considerations that aid in explaining human behavior.
contingency variables
When we say a leads to b, but only under conditions specified in c, it exemplifies
contingency.
Which of these describes the ability to generate unique and worthwhile ideas
creativity
Riya has to make a choice between taking a 6-month co-op internship at Marriott or a regular summer internship at Under Armour. Riya is faced with a(n) ________.
decision
Performance evaluations can influence managers' decisions by _____________.
determining the criteria that matter most
Envy and anger at work will most likely cause _____________.
deviant workplace behavior
Melissa is interested in implementing the teachings of goal-setting theory at work. Accordingly, she should understand that goals should be _________.
difficult and specific, as long as employees accept the challenge
Which term refers to powerful feelings focused at someone?
emotion
If you try to cheer yourself up when you're feeling down, you are engaging in _______.
emotion regulation
Susan encounters emotional dissonance practically every day at work. This most likely leads to _____ for Susan.
emotional exhaustion
Engaging in trying to improve your mood is known as ________.
emotional regulation
__________ refers to ignoring initial emotional responses to situations.
emotional suppression
Flexible benefits relate to expectancy theory by showing that compensation should be linked to __________.
employee needs
Whereas _______ measures how much employees' perceived efforts in the workplace contribute to their self-worth, ______ refers to how much employees feel their organization values their work contributions.
employee engagement, workplace engagement
In intuitive decision making, we typically _________.
engage our emotions and previous experience
What is a drawback of using intuition to solve managerial problems?
erroneous predictions
when we stay with a decision even if there is clear evidence its wrong, it refers to _____.
escalation of commitment
Affective events theory suggests that ________.
events at work cause employees to react emotionally, which influences job satisfactio
______ is measured by looking at individual terminations and collective turnover, whereas _____ is measured by chronic absenteeism, reduced effort, and more errors on the job.
exit, neglect
According to the text, our perceptions are influenced by our ______________.
expectations
Which of these represents the single most important predictor of creative potential?
expertise
Which term describes the competitiveness of a firm's pay in comparison to pay in its industry?
external equity
If you show the actual emotions in a given situation, they are called ____.
felt emotions
Jim works at a Warehouse Shopper's Club as a full-time stock clerk and cashier. The club's operating hours are from 8:00 a.m. to 9 p.m. Employees are free to set and vary their work schedules as long as they work at some point during the club's peak hours between 3 p.m. and 6 p.m. Jim usually works from 11 a.m. until 7 p.m. Jim's schedule at WSC is an example of _____.
flextime
Most organizations make guidelines and policies to program decisions and get employees to abide by them. In doing so, they limit decision choices that represent which of these organizational constraints on decision making?
formal regulation
When looked at together, situation strength and trait activation theories are likely to ____________.
frame the debate over what determines behavior as both nature and nurture
Organizational behavior applies ________ to a particular situation, person, or group to understand them better.
general concepts
In the integrated model of contemporary motivation theories, the goals—effort loop is meant to remind us that _____
goals direct behavior
The three determinants of behavior in organizations that are primarily studied in OB are individuals, structure, and _______.
groups
______ refers to factors determined at conception.
heredity
When discussing motivation, intensity refers to _______.
how hard a person works towards an organizational goal
Which of these represents the third step of creative behavior?
idea generation
The second step in the rational decision-making process is to _____________.
identify the decision criteria
When people associate two events that in reality have no connection, it describes ______.
illusory correlation
Research suggests that people ________ tend to be more creative.
in good moods
Which of the following is TRUE about recognition programs?
inexpensive
Which of the following represents the second step of creative behavior?
info gathering
Leaders who focus on __________ generate greater optimism and enthusiasm in employees, which leads to more positive social interactions with coworkers and customers.
inspirational goals
An element of motivation that explains how hard a person tries is called _________.
intensity
Generally, which of these satisfy most employees?
interesting jobs
The job characteristics model claims that ___________ rewards contribute to higher job satisfaction, motivation, and organizational benefits.
intrinsic
Evidence suggests job satisfaction ______ with organizational citizenship behavior (OCB).
is moderately correlated
One problem with Maslow's hierarchy of needs is that ___________.
it lacks empirical validation
Which of the following measures the degree to which individuals relate psychologically with their jobs and consider their supposed performance levels important to self-worth?
job involvement
Which term refers to a positive sentiment about a job, resulting from an assessment of its characteristics?
job satisfaction
Lindy invests her total physical, cognitive, and emotional energies into her job performance at City Coffee, Inc. Which of the following term describe Lindy's investment?
jon engagement
If you are asked to give an example of an instrumental value, which of the following should you choose?
kindness
Emotional intelligence (EI) is __________.
linked to work performance
The perception process is influenced by which of these situational context factors?
location
Organizations with highly engaged employees are LEAST likely to have ________.
lower task performance
The __________ response means passively but positively waiting for conditions to improve, including speaking up for the firm in the face of outside disparagement.
loyalty
Based on equity theory, employees who perceive inequity will make any of these choices EXCEPT ________.
maintaining perceptions of self
If you are making a choice from among two or more alternatives, you are ____.
making a decision
Country A's culture favors traditional roles such as achievement, power, and control. According to Hofstede's framework, which term best describes this culture?
masculine
A drawback of employee recognition programs is that they ________.
may allow for manipulation
Which of the following refers to an abstraction of reality, a simplified representation of some real-world phenomenon?
model
Which of the following refers to the processes that account for an employee's intensity, direction, and persistence of effort toward accomplishing a goal?
motivation
According to McClelland, which is the drive to excel, to achieve in relationship to a set of standards?
nAch
Sandra, a shop level manager at Toys for Toddlers, has the drive to excel, to achieve in relationship to a set of standards. According to McClelland's, Sandra can be described as having which of these needs?
nAch
The _________ response inactively allows conditions to worsen and includes chronic absenteeism or lateness, and increased error rate.
neglect
The OB model in the text illustrates that inputs lead to processes that lead to _____.
outcomes
If Yolanda works hard towards a desired goal at her firm ABC Tools, but gives up easily, it can be said that she lacks ________.
persistance
Personality-job fit theory
personality
The sum total of ways in which Susan reacts to and interacts with other people refers to her ______.
personality
According to Maslow, which of these represents the lowest level needs?
physiological
JoAnna works at a children's clothing factory where her job is to sew an ornament on each piece of clothing. She does not get a base salary but receives payment for the number of items she sews. This is an example of _______.
piece pay
A mood dimension comprising of emotions such as excitement, enthusiasm, and euphoria at the high end, and dullness, depression, and tiredness at the low end is known as _________.
positive affect
People with ________ view themselves as being effective, capable, and in control of their environment.
positive core self-evaluations
What is the relationship of the satisfaction of frontline employees in service organizations to customer satisfaction
positive correlation
Research finds that _______ enhance(s) problem-solving skills.
positive emotions
Global Business Systems can be described as engaged in ________ when the company studies how it develops human strengths, foster vitality and resilience, and unlock potential.
positive organizational scholarship
Jermaine, a production manager at Garden Tools, strives to fulfill duties and obligations and avoid conditions that pull him away from desired goals. Jermaine can be described as a manager with a(n) ___________ focus.
prevention
We generally need to make decisions when we perceive there is a(n) _________.
problem
While a simple survey of employees asking, "How satisfied are you with your job?" is a useful tool for assessing job satisfaction, a more complex tool that asks about specific job facets ________.
provides essentially the same results as the simple survey
Bianca is known for making consistent, value-maximizing choices within specified constraints. She can be described as _________
rational
Better decisions can be made by _______.
recognizing potential perceptual biases during the decision process
When managers design work so employees are motivated to promote the well-being of the organization's beneficiaries, it refers to ______.
relational job design
Terminal values ___________.
represent end goals a person would like to achieve during his or her lifetime
What percent of workers reported being satisfied with their jobs in 2014?
roughly 48 percent
Psychology
seeks to measure, explain, and sometimes change the behavior of humans and other animals.
Training programs that help employees learn and practice new skills help build _______.
self-efficacy
Jasmine has the capability to modify her behavior to external, situational factors. Which of the following terms best describe Jasmine's capability?
self-monitoring
Mostly EI is measured with _____.
self-report inventories.
The most common tool for measuring personality is the _______.
self-report survey
In an effort to offer reasonable explanations for human behavior, OB uses what's known as contingency variables, which are based on ____________.
situational conditions
When we judge someone on the basis of our perception of the group to which that person belongs, we engage in ______.
stereotyping
Chris has very low emotional stability. He is more likely to react
strongly to negative events.
Hiding your inner feeling and emotional expressions in response to display rules is called _______
surface acting
Good reward systems are most likely to ________.
sway managers towards certain choices that promise greater gains
Brooke is required to complete a report in two days on the status of her department's financial position. She will write the report by herself following strict guidelines. Although it is a small piece of a larger companywide report, Brooke is excited about the responsibility and completing the report because this is the first solo piece of work she is responsible for. This report for Brooke scores high on _________.
task identity
John, an accounting assistant at ABC International, works at home three days a week via a computer linked to ABC's office. This is an example of _______.
telecommuting
Big data refers to ______.
the extensive use of statistical compilation and analysis
Job engagement refers to __________.
the physical, intellectual, and emotional energy an employee invests at work
Self-determination theory is based on the idea that people prefer ________.
to willingly choose activities
Why does job satisfaction lead to organizational citizenship behavior?
trust
Juanita is ranking her values in terms of intensity. The end result would be her _________.
value system
Which term describes basic beliefs that a particular type of behavior or end-state of existence is personally or socially desirable to a contrary or converse type of conduct or end-state of existence?
values
Which response includes actively and beneficially attempting to improve conditions?
voice
Which response to dissatisfaction best characterizes unions that use grievance procedures to improve working conditions?
voice
Flextime, or __________, reduces absenteeism and has been shown to improve productivity.
working a specific amount of hours that may vary
The two most common forms of representative participation are _________ and _________.
works councils; board representatives
_______ are specific, intense feelings a person has about a particular person or situation; ______ are more general feelings that happen without a particular event or person provoking them.
Emotions, moods
Which of the following argue(s) that managers should become more scientific in how they think about management problems?
Evidence-based management
What are the three levels of analysis in the OB model?
Individual, group, and organizational
What are the three determinants of behavior in organizations?
Individuals, groups, and structure
Which three types of variables are components of the OB model?
Input, processes, and outcomes
Those with _______ will do whatever it takes to get ahead, whereas those with _______ require admiration and have a strong sense of entitlement.
Machiavellianism, narcissism
Which theory essentially argues that individuals are attracted to and chosen by organizations that match their values, and that they leave organizations that are not compatible with their personalities?
Person-organization fit theory
Which of the following are two stages of diversity?
Surface-level and deep-level
Which type of individual reveals an organization's unethical practices to the media or government agencies?
Whistle-blower
Stating "I'm upset that my boss is unfair," reflects the ______ component of attitude; saying you're going to seek another job demonstrates the _______ component.
affective, behavioral
The three factors of attribution theory are ____, ______, and ______.
distinctiveness, consensus, consistency
Whereas _________ is based on performance appraisals and average performance, __________ serves as a reward for recently achieved performance.
merit-based pay, bonus pay
Millennials seek out employers that are focused on the triple bottom line: ____, ____, and ____.
people, planet, revenue
Demographics mostly reflect __________.
surface-level diversity
Values, according to Milton Rokeach, can be divided into two groups: _____ and ______.
terminal; instrumental
All of the following present opportunities for managers to use OB concepts EXCEPT _____.
understanding technical competencies