BCIS Chapter 2 Review Questions

Automation of a process activity consists of moving work from the ________ of the symmetrical five-component framework. A. data side to the procedure side B. software side to the human side C. software side to the hardware side D. human side to the computer side

human side to the computer side

The ________ component of the information systems framework provides instructions for people. A. procedure B. hardware C. data D. software

procedure

Activities within a business process are shown in ________. A. rectangles with rounded corners B. diamonds with rounded corners C. circles D. squares

rectangles with rounded corners

A(n) ________ is a collection of data that is stored within a business process. A. repository B. activity C. sequence flow D. resource

repository

A ________ is a subset of the activities in a business process that is performed by an actor. A. resource B. role C. swimlane D. sequence flow

role

The software and procedure components of the information systems framework are ________. A. actors B. the outermost components C. sets of instructions D. bridges between the human side and the computer side

sets of instructions

Which of the following statements is true of the dimensions to measure process quality? A. If two versions of a business process create the same benefit, the higher cost version is more efficient. B. An effective business process enables an organization to accomplish its strategy. C. Cost of infrastructure is not included under cost of business process. D. Process effectiveness is determined by the ratio of benefits to costs.

An effective business process enables an organization to accomplish its strategy.

________ is defined as recorded facts or figures. A. Information B. Content C. Substance D. Data

Data

________ represent the movement of data from one activity to another. A. Data modules B. Data buses C. Data flows D. Data charts

Data flows

________ is the ratio of benefits to costs. A. Effectiveness B. Efficiency C. Scalability D. Performance rating

Efficiency

Which of the following statements is true regarding the characteristics of good information? A. Good information is just recorded facts and figures. B. Information must hold an appropriate relationship between its cost and value. C. Information needs to be more than just barely sufficient for the purpose for which it is generated. D. Accurate information can be based on incomplete data.

Information must hold an appropriate relationship between its cost and value.

________ information is information that directly pertains both to the context and to the subject. A. Timely B. Relevant C. Measurable D. Expensive

Relevant

The effectiveness of new online ad programs needs to be evaluated based on the frequency at which a customer clicks those ads. Identify the most effective and efficient method to analyze this data. A. The clicks can be monitored for a short period of time and can be integrated for the total time. B. The click ratios must be tracked in real time. C. The data must be saved in batches and processed a few hours later. D. The sample time at which the maximum data is accumulated is assumed to prevail for the entire cycle.

The data must be saved in batches and processed a few hours later.

Which of the following statements is true about roles in a business process? A. Roles are grouped in swimlane diagrams according to the number of actors involved. B. The name of a role is written at the top of a swimlane. C. A role is the superset of the activities in a business process. D. A particular role can be fulfilled by just one person.

The name of a role is written at the top of a swimlane.

Which of the following statements is true about data characteristics of quality information? A. Information systems that produce real-time data are less expensive than those that produce data at a later time. B. Accurate information can be conceived from inaccurate data. C. The timeliness of information can be measured against events. D. Data that appears on any Web page is reliable.

The timeliness of information can be measured against events.

Which of the following refers to information that is based on correct and complete data and has been processed correctly, as expected? A. timely information B. accurate information C. relevant information D. measurable information

accurate information

In the swimlane format, the specific tasks that need to be accomplished as part of a business process are known as ________. A. resources B. activities C. decisions D. databases

activities

When activities formerly done by people following procedures are moved to computers that perform the work by following instructions in software, the activities are said to be ________. A. documented B. automated C. outsourced D. systematized

automated

A ________ is a network of activities for accomplishing a business function. A. business process B. business portfolio C. process capital D. task force

business process

The outermost components of the information systems framework ________. A. form a bridge between the human and computer sides B. represent sunk costs C. can be automated to reduce human intervention D. can take action

can take action

In an information systems framework, ________ is the bridge between the computer side on the left and the human side on the right. A. data B. procedure C. software D. hardware

data

John's height is 6 feet 3 inches. This is a type of ________. A. procedure B. information C. content D. data

data

The fact that Joe works nine hours per day is an example of ________. A. sample B. data C. content D. information

data

Which of the following components of an information system play the role of actors? A. software and people B. hardware and people C. data and people D. procedures and people

hardware and people