BUS 135 Ch 9

____________ uses computers to help design products.

CAD

__________ involves computers directly in the production process.

CAM

__________ is the specialized area of management that converts or transforms resources into goods and services.

Operations management.

__________ is the creation of goods and services using land, labor, capital, entrepreneurship, and knowledge.

Production

A(n) __________ _________ puts together components to make a product.

assembly process

A production process characterized by long production runs to turn out finished goods over time is known as a(n):

continuous process.

The six sigma approach to quality control:

detects potential problems early to prevent their occurrence.

Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane, ship, or bridge.

fixed-position layout

SitRite Furniture Company uses labor and machinery to transform wood, plastic, metal and cloth into comfortable chairs, sofas, and love seats. This process creates:

form utility.

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n):

intermittent process.

With the __________ inventory control system, producers hold only the right amount of materials and parts that they need for a short period of time - sometimes just a few hours.

just-in-time (JIT)

In the past, the idea behind mass production was to:

make large quantities of products at lower cost and achieve economies of scale.

MRP is a technique that helps managers:

make sure that the right parts and materials are available at the right time.

In ___________ _________, materials are physically or chemically changed to produce a product.

process manufacturing

The goal of lean manufacturing is to:

produce goods and services with less of everything that goes into the process.

In manufacturing, one way to compete with cheap labor is to:

use robots.

The ___________ National Quality Award is given to firms that achieve an outstanding level of overall quality based on performance in seven key areas.

Malcolm Baldrige

A firm that is certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:

world-class management of both quality and environmental standards.

One strategy U.S. manufacturers have employed in order to become more competitive is:

relying on advanced technology and the Internet to integrate all the partners and suppliers.

In today's quality control programs, emphasis is placed on:

achieving customer satisfaction by providing defect-free products.

A big advantage of computer integrated manufacturing software is that it:

makes it possible to custom-design products to meet the needs of small markets with very little increase in cost.

___________ is a computer application that enables a firm to combine computerized functions of all divisions and subsidiaries of the firm into a single, integrated software program that uses a single database.

Enterprise resource planning (ERP)

__________ is the physical arrangement of resources in the production process.

Facility layout

__________ is the process of selecting a geographic location for a company's operations.

Facility location

___________ utility is the value added by the creation of finished goods and services using raw materials, components, and other inputs.

Form

A bar graph that shows what projects or tasks are in process and how much of each is completed is called a(n):

Gantt chart.

___________ is a set of international standards for quality management and quality assurance.

ISO 9000

____________ examines statistical samples of product components at each stage of the production process and plots the results on a graph in order to spot and correct any variances from desired quality levels.

Statistical process control

In a PERT network, the sequence of tasks that takes the longest to complete is called the:

critical path.

The purpose of a PERT network is:

to monitor the progress of a multi-step project during its development to ensure on time completion.