BUS 136 Final Prep

The basic assumption of the classical approach to job design is that division of labor and job specialization CH8

increases an organization's overall productivity.

Henri Fayol's functional definition of management has become the basis of organization for most principles of management textbooks. CH2

True

What is meant by focus? CH6

A business strategy in which the business concentrates on one part or segment of the market and tries to meet the demands of that segment

Which of the following characteristics relates to the Hawthorne studies? CH2

A group of studies that provided the stimulus for the human-relations movement within management theory and practice

What term describes the design of jobs based on the view that workers are independent parts of the production process whose individual characteristics should be taken into account in forming jobs? CH8

Behavioral approach to job design

What term describes what a firm does well relative to its competitors? CH6

Distinctive competence

Job analysis is a systematic procedure to determine the relative worth of various jobs. CH9

False

One of the strong arguments in favor of asking businesses to be socially responsible is that since they have created many social problems, they should also help solve them. CH4

True

The characteristics of a good interview include all of the following EXCEPT CH9

different for each applicant.

In situational leadership theory, supportive behaviors involve telling a subordinate the how, what, when, and where of a task and closely supervising task accomplishment. CH11

False

Leading involves determining what the organization will specifically accomplish, deciding how to accomplish these goals, and developing methods to reach the goals CH6

False

What is meant by leading? CH1

Influencing others' activities to achieve set goals

What are learning organizations? CH2

Companies that facilitate the learning of their members and continuously transform themselves

What name is given to other organizations that produce similar, or in some cases identical, goods or services? CH3

Competitors

Which of the following refers to the intellectual abilities to process information and make accurate decisions about the work group and the job tasks? CH1

Conceptual skills

Which of the following refers to using resources in a way that produces a desired result? CH1

Effectively

A moral philosophy is a set of principles designed to determine what the consequences of an action are for all affected individuals. CH4

False

Corporate restructuring or downsizing has had a heavier impact on top management than middle management. CH3

False

Lewin's model of change suggests that managers should find ways to refreeze the existing equilibrium to prevent any change from occurring. CH10

False

One of the characteristics of a value is that it does not change or evolve. CH3

False

One of the great contributions of the administrative model of decision making is its recognition that people make decisions with logic and rationality. CH7

False

One of the strengths of the functional organizational structure is that it prevents problems like "turf wars," miscommunication, and working at cross-purposes. CH8

False

Since upper managers have to make decisions about the overall direction and performance of the organization, they spend most of their time planning and organizing. CH1

False

The United States has the highest GDP per capita in the world. CH5

False

The behavioral approach to management had its beginnings in W. Edward Deming's transformation of the Japanese economy after World War II. CH2

False

Today, many companies use online job applications, but these are more limited than traditional application forms in the amount of information they provide. CH9

False

What term is based on the idea that certain individuals or groups will be able to influence others to achieve their goals? CH7

Political model of decision making

What name is given to decisions made in response to situations that are routine, structured, and fairly repetitive? CH7

Programmed decisions

Which of the following refers to the condition that exists when decision makers must rely on incomplete, yet reliable information? CH7

Risk

What is meant by importing? CH5

The purchase of goods and services from a foreign source

Factors that affect an organization's ability to set goals include stakeholders, the nature of the environment, and organizational rewards. CH6

True

One result of the Industrial Revolution was that businessmen became concerned with producing more goods less expensively to sell in new urban centers. CH8

True

Organizational change varies along a continuum with regard to the extent to which it is planned. CH10

True

Power is always inherent in a relationship between two people and is based on one's ability to satisfy or deny satisfaction of some need or the other. CH11

True

The condition of risk, on the continuum of certainty, lies somewhere between the extremes of being known and well defined (certainty) and being unknown and ambiguous (uncertainty). CH7

True

What name is given to a philosophy where believers seek the greatest satisfaction for the largest number of individuals? CH4

Utilitarianism

The continuum approach to leadership has the underlying assumption that CH11

balancing between operations and people is best.

You put in a management team of six men and women to keep your plant running smoothly as you change from a production line to make automobiles to work teams of employees. Your six-person team, during the transition, is a: CH10

management structure.

The father who tells his son: (1) "The road to hell is paved with goodintentions," and (2) "All things come to he who waits, if he workethlike hell while he waits," probably believes in CH11

path-goal theory.

You are the manager of a professional baseball team. For the purpose of appraising players' performance and determining bonuses, you devise a system of counting the hits, batting average, RBI's, and fielding errors. This is an example of: CH9

quantitative measures.

Your boss tells you that it is up to you to get the widget order out on time. You requisition two employees from the production department to help you, but the production manager says you can't have them. The order goes out late, and you are blamed. You have been given CH8

responsibility without authority.

When confronted with an ethical issue, the ______ manager weighs the costs and benefits of the consequences of all possible alternatives, and then chooses the one that benefits the most people. CH4

utilitarian

Which of the following characteristics relates to quantum change? CH10

A large-scale planned change in how the firm operates

What term describes a group of firms or nations that agree to act as a monopoly and not compete with each other? CH5

Cartel

Which of the following refers to a systematic statement, based on observations, of how the management process might best occur, given stated underlying principles? CH2

Management theory

What term describes examinations that verify an applicant's ability to perform actual job behaviors identified from a job analysis? CH9

Performance or work-sample tests

What term describes groups that have a less formal connection to the organization, such as environmentalists, special interest groups, and the media? CH3

Secondary stakeholders

Which of the following characteristics relates to corporate governance? CH3

The formal system of oversight, accountability, and control for organizational decisions and resources

What is meant by legitimate power? CH11

The influence that comes from a person's formal position in an organization and the authority that accompanies that position

A basic idea of Chapter 1 in the text is that to understand management better, it is necessary to study and compare it across organizations. CH1

True

International business is a narrower concept than global business. CH5

True

What term describes what occurs when employees expose an employer's wrongdoing? CH4

Whistle blowing

Managers today need to "think ____, act _____." CH5

globally; locally

Goals that are developed for long periods of time, usually five or more years, and that are central to all of the organization's planning and activities are CH6

strategic goals.

The key aspect of _______ model is that system elements, both inputs and processes, interact with one another such that changes in one part of the system can cause radical changes in another part of the system. CH10

the congruence