Business Chapter 7
at one time managers were called bosses and their job consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who didn't. Today, however, progressive managers are taking a different roles. Which of the following are common roles more progressive managers play today?
-supporting -motivating -team building
The control function of management (select all that apply)
-takes corrective action when necessary -measures performance relative to the planned objectives and standards -we want people for work well done
the first step in decision-making process is to define the situation. rank the remaining steps in the process with the next step on top and the last ranked at the bottom of your list.
1 describe and collect needed information 2 develop alternatives 3 decide which alternative is best 4 do what is indicated (begin implementation) 5 determined whether the decision was a good one and follow-up
Rank the five steps of the control process. The first step should be on top.
1. establishing clear performance standards 2. monitoring and recording actual performance or results 3. comparing results against plans and standards 4. communicating results and deviations to appropriate employees 5. taking corrective action when needed and providing positive feedback
Kendra is considering opening a new business. while writing the business plan, she is answering the following questions: What external success factors effect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?
A SWOT analysis
_________is a management function that includes anticipating trends and determines the best strategies and tactics to achieve organizational goals and objectives.
planning
_______is a key management function because the success of the other functions depend on it.
planning
Which of the following tasks are associated with the organizing function of management?
preparing an organizational chart
The definition of _______ ________ states: The process of solving the everyday problems that occur. it is less formal than decision-making and usually calls for a quicker action.
problem solving
The part of the management function of organizing that includes hiring, motivating, and retaining the best people is
staffing
The process of determining the major goals of the organization in the policies and strategies for obtaining and using resources to achieve those goals is called___________ _____________.
strategic planning
a detailed, short-term plan about what is to be done, who is to do it, and how is a(n) ______ plan.
tactical
setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are tasks associated with________ planning.
tactical
The definition of _______ ________ states: skills that involve the ability to perform tasks in a specific discipline or department.
technical skills
Functions included in staffing and organizing are (check all that apply)
- - -
Which of the following tasks are associated with the organizing function of management?
-allocating resources, assigning tasks, and establishing procedures for accounting goals -staffing the organization -preparing a structure showing lines of authority and responsibility
In order to motivate others and create the environment needed to motivate themselves, a leader must
-establish corporate values -communicate a vision -embrace change
Supervisory managers are those directly responsible for
-evaluating first line workers daily performance -worker's daily performance
The standards used in the control process must be (select all that apply)
-measurable -specific -attainable
Which of the following tasks are associated with the controlling function of managers?
-measuring results against corporate objectives -monitoring performance against standards - taking corrective action when necessary
Kirby was an experience manager who gathered his team each morning and assigned tasks. Lucie supervise the second-team, she did not tell them what to do but what needs to be done over all. Lucy's team constantly showed higher productivity what does this example demonstrates?
How managers are changing to progressive team leadership
Kevin workers the authority and responsibility to respond to customers without checking with managers________.
empowerment
_______is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests.
empowerment
______customers include dealers and ultimate (or end users). ________customers are individuals and units within the firm that receive services from other individuals or units.
external and internal
The control process provides______that allowed workers and managers to determine whether an established standard is being met.
feedback
The broad, long-term accomplishments of an organization wishes to attain are its________.
goals
The definition of ______ ______ skills states: skills that involve communication and motivation; they enable managers to work through and with people
human relations
________ ________ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.
knowledge Management
_______is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.
leadership
_______is creating a vision for the organization in guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
leading
guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the_____ function of management.
leading
The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is
management
Who performs tactical planning in an organization?
managers or team of managers at lower levels
The definition of _______ _______ states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.
middle management
the definition of a(n)__________ ________stade's: an outline of the fundamental purposes of an
mission statement
Which of the following tasks are associated with the leading function of management?
motivating employees to accomplish organizational goals
A(n)_______ is a short-term statement that details how to achieve the organization's goals.
objectives
The definition of _____ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.
operational planning
Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they will be most affected our tasks associated with the______ function of management.
organizing
The______ function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.
organizing
______is a management function that includes designing the structure of the organization in creating conditions and systems in which everyone and everything works together to achieve that were going to stations goals and objectives.
organizing
Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the_____ function of management.
planning
Which all the following tasks are associated with the organizing function of management?
-allocating resources, assigning tasks, and establishing procedures for accomplishing goals -staffing the organization -preparing a structure showing lines of authority and responsibility
Those managers considered as top Management in an organization would include the
A. chief executive officer B. Chief financial officer C. Chief operating officer D. the plant manager A.B.C.
A mission statement outlines the organizational fundamental purposes. It should address which of the following?(check all that apply)
A. organizations self concept B. nature of the product or service C. customer needs D. why the organization exists A.B.C.
The management function known as organizing (check all that apply)
A. set the organization's long-term and short-term goals B.create an organization chart showing lines of responsibility and authority C.places employees and resources where they will be effective in achieving the organization's goal D. designs the structure of the organization B. C. D.
The definition of_______ states: listing all the pluses for a solution in a column, all the minuses in another, and the implications in a third.
PMI
Sarah gave her employees the education in Tuesday needed to make decisions on their own. she is now confident that her employees will be able to handle more task independently, without extensive managerial assistance. what can be said about Sarah?
She understands that enabling leads to empowerment.
Why is planning a key management function?
accomplishing the other functions depends heavily on having a good plan.
Currently, the leadership trend is to empower employees. when a leader empowers employees, the leader is giving them:
as much Freedom as possible to become self-directed and self-motivated
What is it called when a team comes up with as many solutions to a problem as possible without censoring each other's ideas?
brainstorming
The definition of ______ ______ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts.
conceptual skills
It is wise to have______plans because economic and competitive environments change rapidly. it is important to anticipate such changes.
contingency
The definition of ______ ________ states: the process of preparing alternatives courses of action The firm can use if its primary plans do not work out
contingency planning
_______is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviation from those standards or objectives.
controlling
Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n)__________.
decision
Who performs strategic planning?
top management
_______is a broad explanation of why the organization exists and where it is trying to go.
vision