bust cum final
A somewhat controversial platform feature that can potentially be used to promote a sale or event is:
"buy" buttons or links.
A company uses charts and graphs well in their annual report when
They are on brand
Clarence needs primary sources for his report. What would qualify as a primary source?
experiment results
The primary purpose of a feasibility report is to:
explore new ideas prior to funding or investment.
The professor for one of Molly's classes sent an email about a text saying, "I don't care if you buy new, used, or soft copy." Why might some students prefer a print-version of the books?
reader preference
Which of the following strategies would best improve this sentence? Because Sophie worked so hard on the presentation, the demo was a showcase of ingenuity.
reduce the number of prepositions
Which is the best benefit statement for a speech to the Cashiers Association meeting?
After eight years as a cashier, I'd like to offer some easy ways to keep your drawer in balance.
When we talk about "community" as it relates to a brand, what do we mean?
Energetic interaction among people about your brand or organization.
Which of the following command options is how to access changing the line spacing in Google Docs?
Go to Format then to Line Spacing
Connie paid $25 to attend a speech about retirement planning. Which of the following summaries of the speech would leave Connie most satisfied?
Three investment steps to take before retiring
Which of the following should NOT be included on a résumé?
childhood hobbies
Which of the following best represents the single-spaced line option in Word?
No Paragraph Spacing
For people who work in diverse organizations, which of the following would be the biggest challenge to working well together?
Perceived threats to the established order.
Peter often needs to conduct phone meetings with ten other people at once. Which of the following is NOT a good method for Peter to use?
his iPhone
Companies that create affinity by being "story-doing" companies as opposed to "story-telling" companies are good at:
Taking actions that are aligned to the story they have created.
Which of the following best distinguishes a business memo from a business letter?
memos have subject lines; letters do not
It's considered "fair use" if a piece of visual media is obtained from another source and used for
news reporting or teaching
Which of the following is the best example of a long informative message?
a blog post
Conversations and human interaction from favorite brands is:
what customers are demanding via social media and other tools
The subject line of the email is: "Please provide meal selection for conference." Which type of external email is this the subject line for?
request
Which of the following statements is NOT an appropriate thing for the advocate of the people on the phone to say?
"I'll repeat what Greg just said for you because it's very important."
Communication breakdowns and misunderstandings based on religious/spiritual beliefs may happen in the workplace from time to time. A good practice for avoiding these situations would be to:
Approach colleagues with empathy, curiosity, and respect.
Included in the Back Matter section of a formal report is:
Any detailed information that could not fit into the body of the report.
Are internal jobs advertised differently from external jobs?
Yes, internal candidates may have different notice and different application process.
Which of the following situations is best suited for using the chat feature?
a remote presentation to thirty people
Which of the following are transferable skills?
accepting constructive criticism
If you fact check your internet research and indicate the sources from which the information came, you are:
being ethical
A typical description of ethnicity would be:
the shared culture of a group.
Kyle's team met earlier today to make the final selection on who to hire. How should Kyle let the applicant know?
Ask the Human Relations department extend a formal offer.
Logan has been thinking all night about a project his team is working on. He sends out a group text with a new idea he had related to the project. Which of the following best practices did Logan fail to follow?
Be aware and considerate of your teammates personal space.
Which of the following is the best subject line to remind employees to return their benefits elections for the coming year?
Benefit Election forms due midnight May 18
David wants to make his data from Excel look more visually pleasing for a presentation. What would be an easy-to-read format he could utilize?
Clustered Column Charts
As Carlos plans to speak to his department, he considers what each individual might need from his speech. What characteristic of public speaking is Carlos demonstrating?
Connect with your Audience
Formal reports have a front section that is comprised of:
Cover page, Executive Summary, and Table of Contents.
Which of the following best describes the importance of pre-writing?
Creating an outline beforehand helps you formulate a topic and solidify ideas.
Stephan remembers the acronym IAP GEMP to help him recall all of the steps in the Seven Pillars of Information Literacy. He's completed the first few steps of identifying a topic, assessing what he already knows, and planning out his research, but can't remember what to do next. What is his next step?
Gather data.
If Mikayla is doing work for her college's freshman office on dropout rates and freshman retention, what is a good first step to her research strategy?
Have a well-defined research question.
What are the four sections typically included in an informal analytical report?
Introduction, Support or Reasons, Recommendations, and Conclusion.
A furniture factory requires its workers to do physically-demanding work. The company is in the process of hiring a new employee to join this assembly line. Given the current work environment does it make sense to use a personality test as part of the hiring process?
No, the primary KSAs of this position are not related to personality.
What is the most important guideline of the "planning" and "revising" steps of an informal report?
That the writing has stayed true to the original purpose of the report.
Which of the following guidelines should you use when writing a critical message to an external company?
Use direct writing structure in most cases.
If a company has a robust job analysis, is there any risk an employment law might be violated?
Yes, implicit bias may exist.
Mike and Nancy want to rearrange slides from an old presentation to create a new one for a staff meeting. Nancy is pretty much a Google Slides expert, so she knows the most efficient way to work. She switches the presentation to.....and then she and Mike......to decide on the new order.
grid view, drag the slides into the order they want them
Which of these approaches is NOT a good way to add a new slide or a duplicate slide to your presentation?
inserting a slide from a different presentation
Marcus is creating a report based on last quarter sales for his manager. The type of data Marcus will use in his report is:
internal quantitative
Proper spacing, paragraph structure, appropriate headings and ________ are to be included in the formatting of a formal report.
page numbers
Jill scheduled a very important meeting with her local team to determine how the budget for next quarter will be spent. She scheduled the meeting at 4:00pm on a Friday. Which of the following obstacles might Jill encounter in this meeting?
participants might be distracted and not focused on the important topic
Which of the following is the first step to preparing for an interview?
reread the job posting or description
Maintaining influence, staying relevant and having an impact on the business are all reasons to:
stay in contact with co-workers and colleagues
What is the purpose of the Introduction Section of a formal report?
to state the reason for creating the report
Which of these is NOT an advantage of using PowerPoint online?
you can automatically share the file with a colleague
The benefit of a strong, unified message is which of these?
your audience will feel that you know what you're talking about and you understand them; if you're really good, you succeed at building your idea inside their minds
How long should you continue to learn after college?
your whole life
Which of the following is the best strategy to try if one person on a call cannot hear the other?
The person who isn't being heard should turn up his or her microphone.
Dana is putting together a "How to Work in Microsoft Excel" document. It is very important that her document has accurate information. What is one way the she can be more assured that the information from a particular website is reliable?
Look at the purpose of the website.
Nolan enjoys math, particularly statistics. He investigates what jobs use statistics, and he begins to learn what is required for careers such as market researcher and data analyst. Which stage of career development is Nolan currently in?
exploring
Which of the following is the best opening to a speech requesting funding for a new line of holiday-inspired fingernail polish colors?
"Luck consists largely of hanging on by your fingernails until things start to go your way," said Aaron Alston.
The screening team found 10 potential matches for the shipping manager, how might a phone interview help thin the list more?
A conversation can verify the claims made on the resume.
Which skill is the supervising manager, Riley, demonstrating when asking the candidate about how the drive in was and if there were any problems finding the new office?
Connecting with the applicant
Which of the following is the best thing you can do when responding to criticism?
Fight the impulse to respond defensively.
Integrating both external and internal customers into an audience interested in the company is described by what model?
The Integrated Customer Service Model
Which of the following statements is the BEST example of bias-free writing?
The company prohibits denying service to people diagnosed with multiple sclerosis.
Which of the following is most likely to result from a message that contains too many irrelevant details?
The message might be too long and might be overlooked by others.
Beckham needs to do some research about GMOs and student health for his nutrition internship at the school district. He's tried searching for "GMO" and "health" but can't quite find the information he needs. What would you recommend?
Try new keyword searches, including things like "GMO" AND "children" or "GMO risks for students"
Jamal designed a new ad campaign for a new shoe coming out from a major company, but wants to test it out on consumers before the campaign is launched nationally. What primary research could he conduct?
He could show clips of the marketing campaign in malls and observe the reaction of the people in the mall.
Barack Obama was a junior senator from Illinois with little national name recognition when he addressed the Democratic National Convention in 2004. This is an example of what?
Public speaking building a brand.
Tobias is reading an article about medicine and doctors when he sees a footnote at the end explaining that it was funded by a pharmaceutical agency. This makes Tobias skeptical of some of the information. Which criteria of the CRAAP analysis is Tobias using to analyze the article?
Purpose
Which of the following strategies is best to use when responding with a long message to internal or external criticism?
Respectfully disagree if the criticism is not accurate.
The image of a kitten on a plain white background is an example of the principle of:
clarity
Tonya's presentation has a slide that includes a large section of an Excel spreadsheet. To keep her on track while she's delivering the slides, she wants to add some bullet points to sum up the spreadsheet. How
click on the Insert menu and then choose Text Box
Zoe wants to be sure her company's logo is in the center of her title slide. What should she do?
click on the logo image, click on the Arrange pulldown menu, and click Center
Which of these can you do in the Arrange menu in PowerPoint?
flip an object horizontally or vertically
Cleo has found a short video on YouTube that really captures the mood and energy she wants her staff to strive for during the upcoming back-to-school rush. She should ________.
include the video because it's relevant and will add interest and engage her staff
Wesley needs to tell a client that the product the client ordered will be two days late. Which of the following best describes his message?
negative
Which of the following is an advantage to web sharing?
presenters can share diagrams or videos easily
Which of the following are examples of "hard skills"?
sewing a dart in a dress, writing Python code, operating an x-ray machine
Which of the following strategies will best help people have energy on the call?
sit up straight or walk around
Josh needs to gather information about the best software companies for managing medical data. Where should he go to find information?
specific internet searchers, journals, business periodicals, and newspaper articles.
Which of the following best describes what effective criticism should be?
specific, objective, and constructive
Which of the following is the best technique to win a face-to-face interview from a screening interview?
try to stand out from the competition
As part of the process to evaluate the effectiveness of a message, your boss has asked you to measure the amount of people who opened up a particular email. Which question will doing this answer?
Did the audience receive the message sent?
Which of the following guidelines should you use when writing an internal criticism of a colleague?
Direct your comments at the behavior and not the person.
Ollie, who takes his work seriously, is attending a speech given by the CFO of his company about a new benefits package. He knows that some benefits will be enhanced while others are going away entirely, so he really wants to pay attention and capture the details. He arrives in the large meeting room where the speech is being given, and as soon as the CFO begins his talk, the audience is instructed to choose a partner and spend sixty seconds playing catch with a stress ball in order to build team camaraderie. Ollie is most likely to respond to this plan with which feeling?
Annoyance. The exercise is a waste of time, and he feels manipulated by the forced playtime when bad news is potentially on the horizon.
Which of the following statements may lead to a poor hiring decision?
Bert is an excellent candidate. Did you notice his tie was about the same as mine?
Prejudice often refers to:
Biased thinking.
When scheduling a 30-minute meeting with a ten different people, which of the following is a BEST practice?
Break up large blocks of availability into 30-minute time slots so people can select all slots that work for them.
A mnemonic is best supported
By the written word, considering that mnemonics use text to create a memorable word or phrase
Screen readers will
Do a better job reading tables than they will charts and graphs
Ryan is developing a social media plan for his new company. What is a benefit of using Facebook as a hub for all social media activity?
Facebook integrates well with other social media platforms, especially YouTube and Instagram.
Helena works as a hiring manager at a grocery store chain. She receives hundreds of resumes each week for a variety of positions. While she reviews resumes she always takes note of an applicant's work experience, job related skills and education sections. What do these sections demonstrate?
If an applicant will be a good fit for the company.
How might an email close after correcting a billing error of a $35.00 tip that was supposed to be $3.50?
Please use this $15.00 gift certificate in appreciation of letting us correct this error.
While browsing a job posting website you see a retail management position for a clothing store that catches your eye. So far you only have management experience in a food retail setting, but you think you can make the change. How should you tweak your resume?
Select work experience that showcases your transferable skills
What is the best opening sentence regarding a customer request for a duplicate loyalty card?
Your duplicate loyalty card is on the way.
"Revenues are decreasing" is an example of
An active chart title
Katie is nervous about her upcoming job opportunities and wants to make sure that her résumé is perfect. What is the best advice for her?
Use action verbs and phrases.
Which would be the BEST first step when developing a job advertisement?
Write with a specific person in mind
Monster was an excellent web site for job applicants until so many people found out about it. Now there are hundreds of applicants for any position. Should Hazel suggest her company pay for the keyword screening software?
Yes, it will scan Resumes for words that match the ad which cuts down the number for personal review.
Informal reports shared internally should be in the form of ________
a memo or email.
Unethical communication:
betrays the trust of your audience
To see the themes available in Google Slides, you need to ________.
click on the Slide dropdown menu and then choose Change Theme
Kris is taking a final look at her company's plan for a social media campaign about a new product launch. They have planned a series of posts to create a countdown, and they've created a consistent style for posts across platforms. What is the BEST thing for Kris to add to the plan?
create a hashtag for the launch event
The updated bonus list is signed off by HR. What is the best channel to share it with supervisory personnel?
Which of the following should a cover letter accomplish?
get the reader's attention, reflect genuine interest in the position, and explain why you are the best person for the position
What is Twitter's largest contribution to the social media world and technology?
hashtagging (tagging your posts by topic)
Which of the following strategies is the best one to use when writing an external critical message to an existing customer?
indirect strategy
In the workplace, the concept of "professional language":
is subjective and based on several different factors.
Maddie and Mary have been working on their presentation for a while when they decide to change slide themes. They will need to resize a few text boxes to accommodate the theme graphics. How should they do that?
click within the text boxes and then drag the anchor squares until they have the size and shape they want
A cross-cultural communication problem would most likely be caused by which of the following?
clothing choices
Christopher is creating a training presentation on the history of fashion for new manager candidates. Because his presentation is going to be very public, he must make sure he uses only images that fall within the Creative Commons license restriction. He really wants an elegant line drawing—something that looks like vintage Chanel—for his agenda slide. What should he do?
go to the Bing image search, choose "line drawing" in the Type menu, "Creative Commons" in the License menu, and then type "Chanel" in the search bar.
Shay is leading a video conference to share a demo of her company's new mousetrap with interested clients. Which of the following factors is most important for her to consider when choosing which video conferencing tool to use?
having a high resolution image
Colleen spends a lot of time teaching new hires how to work the company's calendar system, email software, and video conferencing tool. Which of the following features of multifeature online platforms could best help solve this problem?
learning only one piece of software or set of commands
Chela was reading through an email she had had her assistant, Jeffery, write up. As she went through the letter, she found several errors in grammar, syntax, and style. Which step of the writing process might she suggest Jeffery spend more time on?
revising the message
If I'm managing a project for my team and want to keep track of all the different moving pieces, the chart that might best suit me is
A Gantt chart
Jonathan is one of many employees working from home. His boss uses an application called Salesforce that helps him supervise Jonathan and others. What is likely to be a feature of this internal social media application?
Being able to share customer contacts in a database
________ is arguably the strongest feature of Google Plus.
The communities feature
People with disabilities often deal with a lack of understanding--or even discrimination. What is one of the main reasons for this?
They lack exposure in society and the media.
In hiring a new district manager for the new concept shipping department in the grocery store, which type of interview questions may be the best to use?
Unstructured questions to find those with ideas for an undefined position.
Which of the following topics is best suited for a long team-building message?
a list of improvements needed
You learned key competitive information about vendors that might help your company with a new project after you attended a national conference. You should write ________.
a conference report.
Which of the following is the best example of a short informative message?
a tweet
Analytical reports and informational reports can be distinguished by ________.
an informational report is usually a simple, one-topic set of data.
When writing an internal memo to her statistics research company about maintaining professional integrity, Marissa reminds her employees to always use proper citations but to also protect their clients and themselves from issues by
anonymizing and protecting data.
Which of the following is the best description of an informative message in the workplace?
sharing meaningful information with others in an unbiased and professional manner
Which of the following best describes what is meant by using articulation to deal with negative emotions?
talking with the source of the issue
Which of the following is the best strategy to make sure people who are participating remotely in a video call are included in the meeting?
aim the camera at the person who is speaking
If a communicator needs to show the pieces that make up a whole, he or she can use a:
composition graph
Which of the following is the most frequently used communication channel in business today?
In which of the following steps does the caller explain the timing of the call and the topics to be covered?
establishing expectations
All seven principles of communication should be a part of:
every written communication.
Eduardo is crafting a communication about his sales team's recent accomplishment. Investors will probably be interested in seeing it, but it's meant for his manager and the other people in the sales department. The sales department is:
his primary audience
Which of the following is a best practice for naming a meeting?
include a specific topic
Gestures, facial expressions and eye contact are all considered part of:
nonverbal communication.
Haya wants to ask her boss for a raise. Which of the following relationship best describes Haya's communication with her boss?
upward communication
As part of a presentation you are delivering via video conference, you want to show a slide deck you made in PowerPoint. Which of the following is the best way to make sure all participants can see the slides?
use screen sharing
Your informal report should be organized based on ________.
the needs of the audience.
Naomi is about to give a presentation about mandatory layoffs for store staff. Which of these should be her opening sentence?
"As you know, our current state is that sales are down because of competition from big-box retailers and online sellers. This means that we're about to have a conversation that's going to be hard for all of us, but we'll get through it together if we follow the steps I'm about to lay out."
Which of the following statements best represents the "you-view"?
"Your registration is complete, and you will receive your badge shortly."
Videos increase your message's accessibility because it:
"humanizes" a company and its mission by showing employees at work
Managing a lot of data in a composition chart, you choose to group the types of data to have fewer "slices of pie." This increases the chart's"
Clarity
Gabu tweeted an image from the company's Twitter that he thought would get a lot of traffic. However, while some people have liked and retweeted the image, it didn't get the amount of traffic he wanted. Which of the following should Gabu do?
Compare the image against his company's visual media standards to see what he could improve with his next tweet.
Jaden wants to impress their new boss with their professionalism and speed in putting the request out for security software pricing. Which of the following will be the best to do?
Each vendor's email id on the "to" line, the boss's email id on the "cc" line, and Jaden's full contact information below the message's content.
Which of the following statements is the BEST example of clear writing that avoids language confusing to readers?
I'm too busy to work on that right now.
Ming is a manager at a home improvement store and is sending an email to his employees about a new procedure to request time off. The email has an instructional video to describe the procedure that has closed captions making it more accessible. How does including closed captions make this video available to the widest audience possible?
If someone is unable to watch the video with the sound on they can still read along to understand the video.
Which of the following is the best summary of how a scheduling tool such as Doodle or Calendly works?
Participants answer a poll with what time is most convenient for them. The organizer receives a message with an average of participants' answers and can then schedule a meeting.
Ted's organization is growing from building trails in three counties to eight. Volunteers are contacted by monthly emails. Originally, there were 25 members; there are now 400. What is the best way to track and send this email?
Move from organizational email list to the use of a listserv
Asking clarifying questions and minimizing distractions are a part of:
active listening
Which of the following is the most appropriate subject line for an email?
Please confirm shipping date
The most important factor in preparing a formal report to be shared is:
What will work best for the recipient of the report.
Laura has to give a presentation to senior nursing staff at a nursing home. The topic of the presentation is new patient-care products Laura's company is introducing. She has the opportunity to talk with the Executive Director of the nursing home before she starts her presentation. Which set of questions is the MOST useful in helping Laura to make appropriate decisions about her presentation?
Are all of your senior nurses native English speakers? How comfortable would they be with an interactive presentation? Is there any terminology I should be aware of to avoid giving offense?
Ryan is anxious about his first company speech. Which of the following will help him overcome this anxiety?
Asking a coworker to listen to a run-through of his speech and give constructive comments.
Companies that sell to an international audience have a large market but also have to be careful not to unexpectedly offend people. What could a company do to prevent intercultural communication problems?
Create a process to ensure cultural awareness.
In terms of bridging the cross-generational gap, which of the following would be considered the best case scenario result:
Create opportunities and a culture for cross-generational sharing and mentoring.
Tamika's boss told her that putting the speech together about the new time card system would take three elements to get everyone convinced. What three things could he be referring to in terms of composing her speech?
Credibility, Logic, Emotion
"An hour and a half isn't much time for this topic. Do you suppose we could hold all questions until the final 15 minutes" is an example of what Q&A technique?
Establishing and communicating a time limit
This is Rocky's first time speaking to 400 people. With such a large room, what will Rocky need to help with his vocal delivery?
Microphone to help with volume.
There are many items you need to make a video, but the three most important ones to make a quality product are:
Microphones, camera, and tripod
Contrast is a visual principle that is identifiable by
One element of a visual standing out against the rest.
Which of the following is the best reason to use audio calls rather than emails?
Participants can communicate at the same time instead of waiting for a response
Sandra and Raj have worked together for five years. In Sandra's mind, their working relationship has been professional. She was brought up to treat people equally and tries to live that way every day. One day, Raj told her that he'd felt uncomfortable with some jokes she'd made in the last few years. He believed her actions were unintentional, but it had bothered him for some time. He'd been afraid to tell her this for fear of damaging their working relationship. Sandra insisted that Raj was mistaken and that any slights towards him were coming from his imagination. Which of the following choices would best describe what is happening in this situation.
Sandra is demonstrating unconscious bias.
Maria is preparing for a presentation she will be delivering to her fellow store managers at a district meeting. She's decided to use a PowerPoint in order to keep herself on track. Which of the following is the best piece of advice for her to keep in mind?
She should use just enough words on her slides to remind her what her next topic is.
Jonah begins his speech on the importance of a living will with a memory of his mother when she was 25 years old. After that, he defines a living will. His speech cycles between the progression of his mother's life and the formation and use of a living will. What technique of keeping an audience's attention is Jonah using?
Storytelling
When trying to put information into a useful format to analyze data sets using statistical methods, one helpful tool is/are ________.
Survey Monkey
Bronwyn is trying to figure out why a store isn't selling as many couches as other stores in the area. She creates an anonymous poll for employees to fill out that asks, "Why is the store not selling enough couches?" with the answer options, "employees are lazy," "other stores have better staff members," and "employees do not believe couches are a good product." Which of the following BEST describes the problem with this poll?
The poll does not offer a full range of options.
Why does communicating effectively make people better employees?
They deliver results and good customer service.
In terms of cell phone use, which of the following choices best describes the texting habits of Americans.
They make far more texts than phone calls.
Dennis remembered a time when any special documents were shipped overnight to headquarters for approval. Today bids are reviewed by headquarters, but the digital communication age helps him be so much more successful. What is the most likely reason why?
Today, they are quickly sent, and easily read through as shared documents or email attachments.
Ruthie is an intern at a small company and has been tasked with writing an informal report for her boss about quarterly sales. She uses mostly internal data, but pulls in two quotes from outside sources. How should she cite her sources?
Use her best judgement to ensure proper attribution.
Nancy is new to conducting research. She will be using library databases. Once she has found a scholarly source, what is a way she can find multiple sources?
Use the bibliography information from the article she found.
Stan spent three months researching the shortest shipping routes for produce in southeast Colorado. Which tool will be the best to make his recommendation to the District Managers?
Using presentation software such as PowerPoint or Prezi
When spotlighting a product using social media, one key question to keep in mind is how easy it is to interact with the post or message. Another is:
Whether or not the post or message is authentic.
What does LinkedIn emphasize?
a user's professional connections
The repair shop spends quite a bit of time not fixing cars, but calling first one person and then another to get a $25 repair approved. Joan reviews all customer approval processes. She proposes the shop start ________.
asking if customers want IM messages.
Select the emphasis strategy that will best improve the following sentence: Your product will be delivered FIVE TO SIX DAYS after ordering.
avoid using capital letters for emphasis
If you are sharing a cute anecdote about something your kids did at the park, you should:
still use the seven principles of business communication.
Your formal report should be organized based on ________.
the audience.
YouTube's strength is storing and displaying video content. It is arguably however not ________.
the best place to generate a discussion around content.
Formal reports can be distinguished from informal reports by ________.
the length of the report.
Which of the following strategies is best to use when responding with a short message to internal or external criticism?
Apologize and offer to make things right.
The main purpose of communication for many socialized in a feminine community is to:
Cultivate relational connections with other people.
Christopher wants to address the issue of his local animal shelters being overcrowded and wants to advocate that people adopt animals. He has defined the question he is researching along with doing general background research. What should he do next?
Develop a research strategy
Instagram and ________ have seamless integration, as the latter owns Instagram.
One of the biggest differences in using Google Sheets over Excel is that
Google sheets offers online functionality.
When Lucy first started as a waitress, she had to check the paper schedule on the bulletin board. Now there is new scheduling software that she can access from her phone. What was Lucy's likely emotional reaction to this digital communication change?
Happiness because she can see her own schedule and everyone else's, even when the restaurant is closed.
Using a clean and simple image to help communicate your idea
Helps convey a singular idea and creates impact
According to McKinsey, the relationship between increased racial and ethinic diversity and financial performance is which of these?
Linear. As diversity increases, financial performance increases.
Which of the following sentences contains the best example of parallel structure?
Mike set up the accounts, changed the passwords, and sent the information to each customer.
What would be the most gender-inclusive way to change the following sentence: "Next time you visit your dentist, ask him about our toothpaste."
Next time you visit your dentist, ask about our toothpaste
Benton knows emails are easiest to read when they are short and to the point. In writing an email to his team to find out availability for a meeting, he writes, "Available times for Tuesday meeting:" and then lists a bunch of time slots. Then he sends the email. Is this a good idea?
No, emails usually have an opening, body, and closing paragraph. In this case, a call to action is especially important.
Whenever Lina trained corporate groups about sexual harassment in the workplace, she told a story about her past years with a boss who made inappropriate advances. During the most intense moments, she tended to tap or hit the podium. Should she stop?
No. This is a sensitive topic and a highly visible reaction.
Romeo wrote an email about the parking lot repaving project. Now his supervisor wants the same information in memo form and posted to the break room bulletin board. What changes to the content of the message are needed?
None. The Opening, Body and Closing of a memo are similar to the email in organization and readability.
Clint prepared a paper for his Astronomy class. In his paper he wrote the sentence "Astronomy is the study of stars, planets, moons and galaxies." without citing it. What is this, and which is the best reason why?
Not plagiarism; it could be considered common knowledge.
Pedro is preparing a newsletter-type report for his company outlining new purchasing requirements. The report will be read by everyone that purchases any items for the company.
Pedro will prepare a short report describing the new purchasing requirements.
Which of the following best describes a diverse group of employees?
Six American men and three American women, who are from different socioeconomic backgrounds.
Which platform uses messages that auto-delete after they are viewed?
Snapchat
Which of the following is the best example of an advantage to working with teams?
Teams result in an increase in productivity.
Rather than assign the speech to the Laboratory expert in Asynchronous Transfer Mode (ATM), the company chose to use a communications professional to introduce the new technology to junior engineers. Why?
The expert might speak in overly complicated jargon for these junior employees.
Beth creates a memo to the the IT Department, Security Department and Mail room prior to the delivery and installation of the new PCs. What are the three first steps for Beth to take?
Verify what each department needs to know about the installation, create the list of vendors who will deliver the equipment, jot a short outline before writing
Which of the following is the best reason to use video calls rather than audio calls?
Video calls allow participants to more easily read facial expressions.
Which of the following is the best way to start a rejection letter of a bad customer idea?
Your enthusiastic support of the KedCo 9000 puts you in a unique set of best customers.
A web sharing conference is best suited for which of the following scenarios?
a marketing executive showing people in remote locations a new ad campaign video
Nancy is wants to ensure that there is a broad evaluation of candidates interviewing for her store. Which of the following is the BEST type of interview to conduct?
a panel interview
When delivering a presentation, your gestures should ________.
be natural and help to emphasize the points you're making, when appropriate
On Pinterest, users can create and share ________ where they have saved (or "pinned") items.
boards
Chaz created a presentation about new packaging designs before she got the final art of the packages themselves. She chose a mostly yellow theme for her presentation because it looked fresh and springy. Now that the final art has arrived, it looks really flat and faded against the yellow background. Chaz is in a bit of a panic. How would you advise her to proceed?
don't panic! Your theme probably comes in a few other colors, and one of them is bound to look good with the packaging. If not, you can just delete the theme and have a plain presentation that highlights the packaging
Hassan and Marla are working on a presentation together about the relationship between merchandising displays in their bookstore chain and sales. Hassan is a sales-data cruncher who needs their audience to understand the correlation between merchandising, work-hours spent and sales. Marla is a merchandising specialist who's all about design and appearance. In constructing their presentation, what's the best way for them to collaborate`?
have Marla add some design to the data slides to make them easier to follow while both Hassan and Marla check the slides about merchandising to make sure they align with the data factually and thematically
The sender-encode-message-decode-recipient model and the noise that it may encounter along the way are considered:
linear communication (talking at your audience)
Which of the following strategies would best improve the clarity of this paragraph:
lists
When using a quote or paraphrased text from another source, it's best to
make a claim and then support your claim with evidence.
Three designers working in different locations recently updated the company website. They want to hold a meeting to show the changes each of them made to the managers of several different departments in the company. Which of the following is the best tool to use in this situation?
multi-feature online communication platform
Which of the following is a quality of direct criticism?
putting the criticism before the reasons
Preet needs to find a really high-quality picture of a Mike's Merch store in her area, Clover, Indiana. A Google image search on the store location yields a lot of amateur cell-phone photos. Rather than scrolling through endless bad pictures, what should she do?
search on "mike's merch clover indiana stock photo" and scroll through the high quality photos
Sophia is going to speak to her coworkers in a video call about special effects her team is working on for an upcoming blockbuster movie. If any details about the movie leak, Sophia and her whole team will be in huge trouble. Which of the following factors are most important for Sophia to consider when choosing a video conferencing app?
security
After a scare when she had to leave her desk suddenly before she could save her presentation, Petra now names and saves her Google Slides files as soon as she gets started. Her steps to doing so are ________.
she clicks on Untitled Presentation in the top left corner and then types in the title she wants
Which of the following should you try to avoid in a hybrid web sharing call?
side conversations that exclude remote members
Confirming understanding is a feature of:
spoken communication
Business reports must take stakeholders into consideration because ________.
stakeholders will be affected by the decisions made based on the report.
After you've chosen a search term to find a YouTube video, several options appear in a pop-up window. Hovering your cursor over one of the video thumbnails will tell you what?
the name of the video
Kevin and Gosia are collaborating on a presentation to regional managers about ensuring effective communication at all levels, especially with regard to part-time store employees. They are pretty sure their recommendations will be met with enthusiasm, but they also need to establish their credibility since they're speaking to upper management. Which of these should they focus on?
the objective of their presentation and the regional managers' desire to have their stores run smoothly
Networking is best defined as which of the following?
the process by which people build relationships with one another for the purpose of helping one another achieve professional goals
Which of the following is the best strategy to use when participating in a group video call?
upload a photo of yourself if you don't have the bandwidth to show video
