CAP Practice Test - Gaby

An error in rating an interviewee as good or bad compared to the last candidate interviewed is called: a. a contrast error b. The halo effect c. A similarity error d. Stereotyping

a. "A CONTRAST ERROR"

An income statement is used to record: a. Gains and losses b. Departmental budget c. Total expenditures d. Net profit

a. ***Gains and losses***

In order to be a complete sentence, a statement must contain: a. A subject and a predicate b. A clause c. A noun d. A preposition

a. A subject and a predicate

The Microsoft Office button replaces which of the following in Excel 2007? a. File menu b. View menu c. Data menu d. Format menu

a. File menu

Setting the objectives of a meeting is the role and responsibility of the: a. leader b. administrative professional c. participant d. executive

a. leader

Microsoft's Excel spreadsheet is an example of: a. packaged software b. open source software c. custom software d. shareware

a. packaged software

To a computer, all input is a/an: a. Icon b. Number c. Object d. Picture

b. "NUMBER"

HDD and SSD are acronyms that refer to two different types of: a. CPU chipsets b. Storage drives c. Executable files d. Display ports

b. "STORAGE DRIVES"

Communication is: a. talking to people. b. the sharing of symbolic meaning between two or more people. c. the sharing of symbolic meaning. d. talking to and writing to people.

b. "THE SHARING OF SYMBOLIC MEANING" between two or more people.

Positive stress is also known as: a. Distress b. Eustress c. A stressor d. Wellness

b. ***EUSTRESS***

The formality group is: a. Always helpful to productivity b. Not necessarily related to productivity c. Never conducive to productivity d. Conducive to productivity, if that is the goal of the group

b. ***Not necessarily related to productivity***

In which one of the following accounts would a debit balance indicate an error? a. Salary expense b. Rent income c. Accounts receivable d. Sales discounts

b. ***Rent income***

A set of film images need to be scanned. They contain some scratched areas, and the color has faded. Which is the best scanner choice for this work? a. A flatbed scanner b. A film scanner c. A handheld scanner d. A portable scanner

b. A film scanner

The most expense class of air travel is: a. coach b. First class c. Business class d. Concierge

b. First class

The software program which provides the tools to enter, manipulate, calculate, and analyze sets of numbers is called: a. Presentation b. Spreadsheet c. Database management d. Groupware

b. Spreadsheet

Choosing a page layout for your document is called selecting a style: a. formatting b. boiler c. plating d. merging

b. boiler

To achieve coherence, writers use: a. empathy b. repetition c. similar structures d. parallelism

b. repetition

The Microsoft Word 2007 program assigns file extensions to saved file document names based on Extensible Markup Language (XML). Which one of the following file extensions is assigned to Word templates that contain no macros or code? a. .docx b. .docm c. .dotx d. .dotm

c. ".DOTX"

The terms used to describe the quantity of injuries, workdays lost, and illnesses per base of one hundred full-time workers is: a. Absenteeism rate b. Accident rate c. Incident rate d. Injury rates

c. "INCIDENT RATE"

Data Centers are expected to follow TIA-942 designations established for: a. Layout and reliability b. Infrastructure, cooling and fire protection c. All of the above d. None of the above

c. ***ALL OF THE ABOVE***

A formal group or department in an organization is known as: a. A project group b. A task group c. A command group d. A work team

c. A command group

Which one of the following is the shortcut for the Cut command? a. Ctrl+C b. Alt+v c. Ctrl+X d. Ctrl+V

c. Ctrl+X

A bug is a(n): a. Virus b. Trojan c. Error in programs d. All of the above

c. Error in programs

A computer's working memory is referred to as: a. LCD b. CPU c. RAM d. ROM

c. RAM

Coverage, debt, return on assets and return on equity are types of: a. Insurance b. Management issues c. Ratios d. Balance sheets

c. Ratios

Which one of the following would be the most secure password for Mary Smith? a. marysmith123 b. MarySmith1 c. jld5t6q8 d. Smith4567

c. jld5t6q8

Which one of the following types of learning is determined by the consequences of responses? a. Insight learning b. Observational learning c. Habituation d. Operant conditioning

d. Operant conditioning

Which one of the following would be the most secure password for Juan Perez? a. WRYi8462 b. Jperez456 c. 123perez321 d. w8r4y6i2

d. w8r4y6i2

Human resources focuses on four broad knowledge areas: a. people b. organization c. workplace d. strategy

a, b, c, d

A contract that courts will assume and impose on parties to prevent unjust enrichment is a/an: a. quasi-contract b. express contract c. implied contract d. void contract

a. "QUASI-CONTRACT"

Information within an office is formally communicated through: a. Chain networks, wheel networks and all channel networks b. Telephone, memo and instant messaging c. Face to face meetings, email, and telephone d. Posted notices, memos, and telephone

a. Chain networks, wheel networks and all channel networks

Which one of the following is the shortcut for the Copy command? a. Ctrl+C b. Alt+V c. Ctrl+X d. Ctrl+V

a. Ctrl+C

One reason for giving an oral presentation extemporaneously is: a. For the sense of immediacy and originality b. To be certain all points are given in the proper order c. All of the above d. None of the above

a. For the sense of immediacy and originality

A connection device that enables different types of hardware and software to communicate is known as a: a. Gateway b. Mainframe c. Modem d. Router

a. Gateway

Advantages of using software to move to a paper-free office include: a. Greater security; more efficiency; lower costs b. Greater security; more efficiency; greater legal protection c. More efficiency; greater legal protection; lower costs d. All of the above

a. Greater security; more efficiency; lower costs

During a presentation, a speaker's persuasive skills should include: a. High eye contact b. Planned gestures c. Moving away from the podium d. Focusing on an audience member

a. High eye contact

In addition to disseminating information, communication within an office serves what other functions? a. Motivation; control; expressing feeling b. Motivation; control; documenting complaints c. Motivation; expressing feeling; documenting complaints d. Control; documenting complaints; long-term planning

a. Motivation; control; expressing feeling

The function of a development specialist is to deal with: a. Organization change b. Production focus c. Procedural policy d. Information technology

a. Organization change

On the statement of cash flows, decreases in liabilities would be considered a/an: a. Outflow of cash b. Increase in assets c. Deferment of cash d. Consolidation of cash

a. Outflow of cash

A systematic control of the record life cycle is known as: a. Records management b. Filing organization c. Perpetual transfer d. Inspect

a. Records management

A statistical validation study is used in job analysis to: a. Relate hiring standards to job performance prediction b. Schedule essential changes in training programs c. Determine attributes of job success for appraisals d. Substantiate off-task behaviors for personnel records

a. Relate hiring standards to job performance prediction

To qualify s a virus, a program must be able to: a. Replicate itself b. Void detection c. Work quietly d. Cause damage

a. Replicate itself

Which one of the following is considered an example of harassing conduct? a. epithets b. gossip c. rude behavior d. bad manners

a. epithets

Times New Roman is a type of what kind of font? a. serif b. bold c. sans serif d. italicized

a. serif

In a simplified style of letter: a. the subject line is in all caps b. Punctuation follows the salutation and complimentary close c. The first line of each paragraph is indented half an inch d. Single spacing is used before and after the subject line

a. the subject line is in all caps

In the preparation of a bank reconciliation, the amount of deposits in transit would be: a. Deducted from the cash balance according to the business's records b. Added to the cash balance according to the bank statement c. Deducted from the cash balance according to the bank statement d. Added to the cash balance according to the business's records

b. "ADDED TO THE CASH BALANCE ACCORDING TO THE BUSINESS'S RECORDS"

Which one of the following gestures in nonverbal communication is probably less uniformly understood? a. Winking b. Lack of eye contact c. Crossed arms d. Raised eyebrows

b. "LACK OF EYE CONTACT"

To be understood by a computer, information has to be converted to electrical impulses. Each impulse is called a: a. Chip b. Bit c. Byte d. Pixel

b. ***BIT***

Which of the following applies most to centralized copy center in organizations? a. Reduced job turnaround time b. Equipment and supplies control c. Lower personnel costs d. Copy access convenience

b. ***Equipment and supplies control***

The concept that production employees, for a time, feel like they are important and belong, at which point production increases, then decreases, was determined by which one of the following? a. Management by Exception b. Hawthorne Study c. Herzberg Theory d. Transactional Analysis

b. ***HAWTHORNE STUDY***

Input, remote access, multiprogramming, multitasking, online, interactive, time-sharing, and networking are: a. Methods of storing information b. Modes of operation c. Ways in which information stored as bytes can be efficiently shared d. Information systems

b. ***MODES OF OPERATION***

Internet filters are forms of standalone utility software used by individuals and organizations. Which one of the following is an example of this type of filtering software? a. Anti-virus program b. Pop-up blocker c. Spyware remover d. File conversion program

b. ***POP-UP BLOCKER***

In the creation of a web-based document, the following factor is least important from a graphic design perspective, when considering issues over which a document designer has control: a. Typographical contrast b. Printer quality c. White space d. Color

b. ***Printer quality***

When following alphabetic filing rules, which of the following units, segments and other elements are not to be considered? a. Any word of three letters or fewer; all articles, punctuation b. The words a, an, the; prepositions; conjunctions; punctuation; hyphenated words are treated as a single word c. All of the above d. None of the above

b. ***The words a, an, the; prepositions; conjunctions; punctuation; hyphenated words are treated as a single word***

The Scanlon Plan, which applies to an entire organization (versus parts of an organization), works in conjunction with which one of the following? a. Theory X b. Theory Y c. Defense mechanisms d. Intergroup conflict

b. ***Theory Y***

Adobe PageMaker software is used in your office. In the case of this desktop publishing software, which one of the following applies? a. Kerning functionality is limited in document production b. There is total congruence between on-screen viewing and print output c. Documents are first created in a word processor before editing takes place d. Multiple fonts are used in many document to enhance design creativity

b. ***There is total CONGRUENCE between on-screen viewing and print output***

In computing, an "object" is best defined as: a. computer code used in a program such as COBOL b. computer data and procedures related to that data c. something that translates data before data execution d. instructions converted into machine language

b. ***computer data and procedures related to that data***

Accounting is a system of: a. financing b. information c. investing d. operation

b. ***information***

The fastest way to convert a soft copy to a hard copy is to: a. Photocopy the file b. print the file c. Scan and print the file d. Upload the file to the FTP site

b. ***print the file***

The office uses 7,200 copies a month; what type of volume copier is needed? a. High b. Low c. Mid d. Ultra

b. **LOW**

Which one of the following is involved in this statement about Martha: "Martha knows what's going on. She really tries hard in her work, but she really isn't qualified for the job--and she knows it": a. Defensive avoidance b. Cognition c. Deprivation d. Interrogation

b. Cognition

The issuers of the largest amounts of money in the United States are: a. Federal Reserve Banks b. Commercial banks c. Mints d. Savings banks

b. Commercial banks

The Sarbanes-Oxley Act requires that: a. Employees be given a 20-minute break for every two hours worked b. Internal auditors provide a higher level of services and information c. Employees cannot be discriminated against based upon gender, race, religion, handicap, familial status, or sexual preference d. Employers who fail to comply with the Equal Opportunities Act must pay fines equal to one-sixth of the company's annual net value

b. Internal auditors provide a higher level of services and information

Using eye contact can enhance or destroy a presentation. Which of the following statements is false about eye contact? a. It suggests confidence b. It always relaxes audience members c. It invites interest d. It humanizes the speaker and, by extension, the message

b. It always relaxes audience members

Which one of the following is an example of a "dissatisfier" in work? a. Ability to delegate authority, participation, and freedom to act b. Pay, physical working conditions, fringe benefits c. Goal setting, recognition of work done, performance appraisal d. Growth, achievement, responsibility

b. Pay, physical working conditions, fringe benefits

Three factors involved in any attempt to realize objectives in an organization are goals, limited resources and: a. Planning b. People c. Management d. Organization

b. People

Johnson is an excellent employee. Yet, he does not often get much credit for his work; and his unfulfilled need to be a leader is not satisfied in the workplace. Perhaps this is the reason why Johnson has really enjoyed his involvement in the local business society. In this illustration, Johnson uses the reaction to frustration called: a. Displacement b. Sublimation c. Projection d. Idealization

b. Sublimation

Which of the following usages is grammatically correct? a. The file is incomplete; its missing several pages b. The file is incomplete. It's missing several pages c. The file is incomplete. Its missing several pages d. The file is incomplete; its' missing several pages

b. The file is incomplete. It's missing several pages

Which one of the following is an example of a time management system? a. Shareware b. Tickler file c. Filing d. Personal digital assistant

b. Tickler file

Which one of the following does not restrict trade? a. Embargoes b. Visas c. Tariffs d. Quotas

b. Visas

How long does a copyright last? a. life of the author plus 50 yrs b. life of the author plus 70 yrs c. 95 years d. 70 years

b. life of the author plus 70 yrs

Work structure has a major influence on worker: a. responsibility b. motivation c. growth d. feedback

b. motivation

A discount granted to a customer for payment prior to the expiration of the credit period is referred to as a/an: a. trade discount b. sales discount c. interest discount d. merchandise discount

b. sales discount

Which of the following are used for data transfer? a. SATA, SAS b. SCSI c. All of the above d. None of the above

c. All of the above

Which of the following statements is true about all communications? a. They are filtered b. They are interpreted c. They are imperfect d. All of the above

d. ***ALL OF THE ABOVE***

Electronic storage that includes hard disks, floppy disks, and flash drives: a. Optical disks b. Micrographics systems c. Imaging systems d. Magnetic media

d. Magnetic media

What three colors are used on a computer monitor? a. Red, yellow, blue b. Red, orange, blue c. Orange, green, purple d. Red, green, blue

d. Red, green, blue

When working in a document, which one of the following commands will allow you to save changes in a new document? a. New b. Prepare c. Save d. Save as

d. Save as

Which one of the following describes the form you use to get permission to order office supplies? a Purchase requisition b. Purchase order c. Invoice d. Voucher

a Purchase requisition

Potential employers want to know about your ____ and _____ skills: a. hard and soft b. verbal and written c. technical and media d. networking and socializing

a hard and soft

SWOT stands for? a. strengths b. weaknesses c. opportunities d. threats

a, b, c, d

When equipment is purchased on account, what account is credited? a. accounts payable b. accounts receivable c. cash d. equipment

a. "ACCOUNTS PAYABLE"

The proliferation (increase) of records is best controlled at which of the following stages? a. Creation b. Disposal c. Archival d. Transfer

a. "CREATION"

A format used for organizing elements in a design is a/an: a. Grid b. Orientation c. Theme d. Motif

a. "GRID"

Thompson is investigating various types of storage devices for her company records. She needs large amounts of data, information, and instructions. Which one of the following would you recommend? a. Hard disks b. High-capacity disks c. Wide area networks d. File compression

a. "HARD DISKS"

The phenomenon that occurs when an individual experiences success by acting in a particular manner - which, in turn, encourages the person to perform the same way again - is known as: a. Law of effect b. Cognition c. Idealization d. Motivation

a. "LAW OF EFFECT"

Data kept for future reference is called a/an: a. Record b. File c. Archive d. Media

a. "RECORD"

Development of a half-size or a full-size version within the design process is called a: a. Rough b. Comprehensive c. Thumbnail d. Sketch

a. "ROUGH"

The type of report or proposal that offers recommendations is: a. Analytical b. Informational c. A summary d. A work plan

a. ***ANALYTICAL***

With inventory management in mind for a products distribution ***firm***, electronic data interchange is specifically designed for use in which one of the following cases? a. exchange of invoices, purchase orders, and payments between firms b. transferring information between company divisions c. assistance in performing inventory reviews d. communication between company cross-functional teams

a. ***EXCHANGE OF INVOICES, PURCHASE ORDERS, AND PAYMENTS BETWEEN FIRMS***

Communication, coordination, and collusion are three classes of behavior in a/an: a. Oligopoly b. Monopoly c. Competitive market d. Price cluster

a. ***OLIGOPOLY**

Forced comparison is: a. One type of performance appraisal b. A legally binding method of equitably sharing rewards, bonuses, and other monetary gains by comparing seniority, results, efficiency, and other atttributes c. A method of selecting a budget plan by assigning a number value to various categories and comparing two or more plans for a specific purpose d. None of the above

a. ***ONE TYPE OF PERFORMANCE APPRAISAL***

The forced distribution method of rating employees is useful because it: a. Provides a graphic representation of employee goals b. Means that all employees cannot receive the same rating c. Compels supervisors to rate their employees even if they do not want to do so d. Displays employee goals for the entire organization to read

a. ***PROVIDES A GRAPHIC REPRESENTATION OF EMPLOYEE GOALS***

Which one of the following database components will allow you to set up rows of information about your clients? a. Record b. Field c. Form d. Query

a. ***Record***

What is required for adaptive design to be effective? a. Source document and media style sheets b. A design that contains elements for all applications and templates for them c. All of the above d. None of the above

a. ***Source document and media style sheets***

"Leading" is a concept addressed in document design. The following is applicable when discussing this issue. It is: a. the amount of vertical space allotted on a typed line b. the space adjustment between letters and characters c. made up of random letters to show text placement, type size, etc. d. a concept involving the adjustment of type weight

a. ***THE AMOUNT OF VERTICAL SPACE ALLOTTED ON A TYPED LINE***

Diagrams are used by systems analysts in which one of the following system development life cycle phases? a. Analysis b. Planning c. Implementation d. Support

a. Analysis

Which type of program will most likely depend upon a video card's 3D acceleration? a. AutoCAD b. Excel c. Adobe Reader d. Word

a. AutoCAD

An insecure employee performs best under which kind of leadership? a. Autocratic b. Transformational c. Transactional d. Situational

a. Autocratic

The bank reconciliation is the same as: a. Balancing a checkbook b. A free checking account c. Correcting a bank error d. An interest checking account

a. Balancing a checkbook

Where should deposits in transit be recorded on the bank reconciliation? a. Bank side - add deposits in transit b. Bank side - less deposits in transit c. Book side - add deposits in transit d. Book side - less deposits in transit

a. Bank side - add deposits in transit

Which one of the following devices connects two local area networks using the same local area network protocol? a. Bridge b. Gateway c. Modem d. Repeater

a. Bridge

A sidebar in a written document is used to communicate: a. Bullets or other lists relevant to the text b. Diagrams, charts and other graphics c. Publisher information d. Company information

a. Bullets or other lists relevant to the text

What are CCD and CIS technologies? a. Charge-coupled device and Contact Image Sensor b. Core Component Digitalization and Content Information security c. Cooperative card devices and Conceptual Ideas Station d. CCD is a type of climate control device; CIS is an empty acronym but SIC means Secure industry components

a. Charge-coupled device and Contact Image Sensor

The term to be applied to a potential liability is a/an: a. Contingent liability b. Actual liability c. Clearly determinable liability d. Accrued liability

a. Contingent liability

The first step in planning an interview is to: a. Determine the purpose b. Identify the types of responses c. Learn as much as possible about the candidate in advance d. Select an appropriate setting

a. Determine the purpose

Which set of traits does an effective office manager possess? a. Easy to talk to, problem solving, math and multitasking skills, strong leadership ability b. Able to control others, highly organized, holds high expectations, able to make snap decisions c. Open-minded, flexible, delegates responsibility, tends to trust others d. Highly organized, holds high expectations, able to make snap decisions, strong math skills

a. Easy to talk to, problem solving, math and multitasking skills, strong leadership ability

In written communications, business jargon and redundancies may be corrected by: a. Editing b. Eliminating c. Proofreading d. Simplifying

a. Editing

The exchange of money from one account to another through computer-based systems is a/an: a. Electronic funds transfer b. NSF check c. Debit memo d. Bank memorandum

a. Electronic funds transfer

An example of improper business etiquette when dealing with a group of Chinese executives is: a. Emphasizing or illustrating a point by gesturing with the hands b. Arriving early to a meeting c. Avoiding business discussions over meals d. Inviting a group to a banquet

a. Emphasizing or illustrating a point by gesturing with the hands

Which one of the following is the number that uniquely identifies a computer connected to the Internet? a. IP address b. Domain name c. Web address d. ARPANET

a. IP address

James is injured in a work-related accident. The Workers' Compensation Board is reviewing James' case to determine whether or not certain benefits will be allowed. James insists that regular duties of the job were being performed at the time of the mishap. Which one of the following items best applies in this situation? a. James is making a common law defense for the case b. Specific fault must be determined before settlement will take place c. The Board will throw James' case out and provide no settlement d. Such an assertion on James' part will not be considered relevant

a. James is making a common law defense for the case

The CEO travels from California to New York overnight to attend an 8:00 a.m. meeting in Albany. At 9:00 a.m., the CEO falls asleep during the presentation. The CEO is most likely experiencing: a. Jet lag b. Heat exhaustion c. Food poisoning d. Air sickness

a. Jet lag

The process of gathering information on what a job entails and what knowledge, skills, and abilities are necessary is called a: a. Job analysis b. Job description c. Job specification d. Realistic job preview

a. Job analysis

Instant message software is a type of communication software used by individuals and organizations. Which one of the following applies best to this type of software? a. Messages are exchanged in "real time" b. This software requires video conferencing software c. It does not require any special software d. Messages are sent via FTP-only sites

a. Messages are exchanged in "real time"

Which one of the following would be considered a product cost? a. Paper used by a book manufacturer b. Utilities used in the personnel office c. Advertising and promotional fees d. President's salary

a. Paper used by a book manufacturer

Which one of the following normally has a credit balance? a. Patent amortization b. Expense land c. Accumulated depreciation d. Brown, drawing

a. Patent amortization

A manager's primary responsibilities include: a. Planning, organizing, leading, and controlling b. Interpreting, planning, organizing, and leading c. Organizing, assigning, reviewing, and reprimanding d. Planning, organizing, assigning, and leading

a. Planning, organizing, leading, and **CONTROLLING**

Which one of the following items is set by major banks, and not the U.S. Federal Reserve Bank? a. Set the prime rate b. Set the discount rate c. Set the reserve requirement d. Set margin requirements

a. Set the prime rate

When attempting to locate a lost file on Booth's MacOS 10 computer, Booth will use which one of the following applications? a. Sherlock b. Search Companion c. DiskCheck d. Find

a. Sherlock

The type of network that has all communications passing through a switcher at the hub of the configuration is a: a. Star b. Bus c. Base d. Ring

a. Star

Which one of the following is an example of a network topology? a. Star network b. Novell network c. Time-sharing network d. Local area network

a. Star network

Which of the following standard bitmap graphics formats is used extensively on both PCs and Macs and is ideal for bitmap file exchange relative to files that will be edited further or printed by the end user? a. TIFF b. JPEG c. BMP d. GIF

a. TIFF

______ is the lossless file format often used for saving image files: a. TIFF b. JPEG c. CVS d. ZIP

a. TIFF

Which one of the following file types could a user open in software like Microsoft Word? a. TXT b. XLS c. XLSX d. PPS

a. TXT

The most efficient way to organize the office day is: a. To employ time blocking b. Fluidly, as needs arise c. To devote mornings to individual tasks and afternoons to group efforts d. It depends upon the individual

a. To employ time blocking

Letting employees anonymously rate their supervisors is called: a. Upward feedback b. Subordinate feedback c. Peer review d. Management by objectives

a. Upward feedback

A repetitive strain injury due to improper techniques used at the computer is also: a. a CTD b. a CRT c. a CAD d. an EFT

a. a CTD

The primary benefit of a voucher system is to: a. establish the authenticity of each expenditure b. verification of the bank balance c. name and address of the payee d. account to debit or credit

a. establish the authenticity of each expenditure

The Quick Access Toolbar found in Word is used: a. for the end-user's favorite commands b. to begin a new document c. only to make document formatting changes d. when other programs need to be opened

a. for the end-user's "FAVORITE" commands

Which one of the following leaves the interpretation of the wage policy up to the manager? a. our wages are competitive b. we pay minimum wage c. we pay $7.25 per hour d. this job pays minimum wage plus overtime

a. our wages are competitive

Straight ranking, alternation ranking, and forced-choice are methods for conducting: a. performance appraisals b. job benefit analysis c. productivity schedule analysis d. health benefit plans

a. performance appraisals

The executive leader will normally assign the administrative professional to: a. record the written minutes of the meeting b. decide whether it is best to meet in person or virtually c. start the meeting on time and open with a brief introduction d. establish the number of participants based on the purpose of the meeting

a. record the written minutes of the meeting

Which one of the following is the most convenient form of transportation for a short trip outside the city center? a. Rental car b. Train c. Commuter airplane d. City bus

a. rental car

When determining document gutter size, it is most important to: a. select document binding first, then determine the size of the gutter b. choose the gutter that you want, then make a binding selection c. always allow at least a 3/4 inch gutter minimum for all documents d. first consider margin sizes and then decide on the gutter size

a. select document binding first, then determine the size of the gutter

Organizations must recognize the benefits of spending resources to manage __________ in the workplace: a. increasing training needs b. increasing diversity c. an employee shortage d. an aging workforce

b ***INCREASING DIVERSITY***

Wycoff can't stand Mansfield. But when Wycoff is around Mansfield, Wycoff is very friendly to her. Wycoff is displaying the signs of: a. Displacement b. Reaction Formation c. Projection d. Idealization

b. "REACTION FORMATION"

Using an office database of client email addresses, newsgroups, forum groups, and blogs to send a blast announcement about a product launch: a. Is a highly efficient and inexpensive way to market b. Violates business protocol c. Is illegal d. All of the above

b. "VIOLATES BUSINESS PROTOCOL"

A company that wants to strengthen its internal financial control system for cash or check payments will implement a: a. Computer system b. Voucher system c. Purchasing system d. Cash flow system

b. "VOUCHER SYSTEM"

Gilbert is preparing a slide presentation for an upcoming board of directors' meeting. A combination of techniques will be used to make the presentation more effective. When one slide is replaced by a new slide moving over the old slide diagonally, which one of the following slide transitions has taken place? a. Fade b. Wipe c. Split d. Blind

b. "WIPE"

A communication includes, in order: a. A sender; a message; the medium; a receiver; analysis; feedback b. A sender; encoding; the channel; decoding; a receiver; feedback; context c. An idea; encoding; delivery; analysis; understanding d. A speaker; meaningfulness; the journey; analysis; comprehension

b. ***A SENDER, ENCODING, THE CHANNEL, DECODING, A RECEIVER, FEEDBACK, CONTEXT***

A Visa may: a. Permit a traveler to carry medications not available in the destination country b. Be used to grant permission to US citizens to travel abroad c. Be obtained for an unspecified amount of time d. Be granted by a foreign government to enter this country

b. ***Be used to grant permission to US citizens to travel abroad***

Which one of the following types of letters requests some type of adjustment? a. Direct b. Claim c. Bad news d. Credit

b. ***CLAIM***

In an explanatory sentence, an appositive is set off by: a. hyphens b. commas c. dashes d. quotation marks

b. ***COMMAS***

A new file format was adopted for Word 2007. Which of the following best describes one of the main advantages to this new format? a. File sizes remain the same as past file formats b. Documents are now less susceptible to damage c. Documents are available for use in earlier versions of Word d. There is no need for automatic inclusion of a defined file extension name

b. ***Documents are now less susceptible to damage***

Which of the following statements identifies the main problem managers have when trying to follow procedures? a. some risk may be involved b. the problem may be difficult to identify c. the problem may be perpetual d. some certainty may be involved

b. ***the problem may be difficult to identify***

The purchase of treasury stock by a corporation is: a. Buying stock from the federal government b. A reduction of equity c. An acquisition of an asset d. An increase in net assets

b. A reduction of equity

Which of the following elements will add the most to the graphic design appearance of a document or publication? a. Rivers of white space b. A sink c. Columns of large text spaced closely together d. A large variety of rotated type

b. A sink

Overcompensation is indicated by the symptom of: a. Depression b. Anxiety c. Personality d. Fixation

b. Anxiety

While written communication is essential to running an office, there are certain disadvantages to putting messages in writing. Which of the following tasks would be better handled verbally? a. Setting up a meeting b. Assigning a project c. Requesting a document d. Announcing a change in how supplies will be made available

b. Assigning a project

Which one of the following can be used to rewrite data? a. CD-ROM b. CD-RW c. CD-R d. CDMA

b. CD-RW

Managers spend the majority of their time in which one of the following activities? a. Decision-making b. Communicating c. Staffing d. Controlling

b. Communicating

When calling a hotel reservation line, which one of the following is required to access a prior reservation: a. Electronic ticket b. Confirmation number c. Reservation invoice d. Credit card number on the reservation

b. Confirmation number

Which one of the following should you ask for when returning office supplies to the seller? a. Purchase order b. Credit memorandum c. Receiving report d. Voucher

b. Credit memorandum

Which one of the following is the first step in troubleshooting why you cannot use the ten-key pad on your keyboard? a. Reboot the computer b. Ensure Num Lock is engaged c. Verify CapsLock is engaged d. Press Ctrl until the ten-key works

b. Ensure Num Lock is engaged

WinZip is an example of: a. Document software b. File compression c. Utility spreadsheet software d. Printing software

b. File compression

CASE tools are software used in system development for which one of the following reasons? a. For the creation of RFP requests b. For the development of an information system c. To provide rapid feedback from system users d. To assist in programming of new system software

b. For the development of an information system

Which one of the following is a disadvantage of working in groups or teams? a. Synergy b. Groupthink c. Affiliation d. Security

b. Groupthink

Drivers allow an operating system to activate and use: a. Software b. Hardware c. Networks d. Memory

b. Hardware

Which one of the following could store an electronic copy of a paper document? a. Microfilm b. Image-processing system c. Bar code d. Reprographics

b. Image-processing system

In records management, financial and tax records are considered to be: a. Vital b. Important c. Useful d. Nonessential

b. Important

When no two clients have the same information in a database field, they have a: a. Data type b. Key field c. Validation rule d. Integrity check

b. Key field

Which one of the following printers uses a heat process to produce an image on a page? a. Dot-matrix printer b. Laser jet printer c. Impact printer d. Ink-jet printer

b. Laser jet printer

An office manager has an employee who is verbally enthusiastic about the job but has been late five times in the last month, has called in sick three times, and doesn't always turn in reports on time. When the manager talks to him about his absences and tardiness, he scratches his mouth, gazes up and to the right, and says there are serious health problems with one of his children. It is likely that the employee is: a. Bored b. Lying about his reasons for missing work c. Possibly involved in drugs or gambling d. He has clearly explained the problem and the manager should take him at this word

b. Lying about his reasons for missing work

Which one of the following best describes the detailed plans for a business trip? a. Minutes of planning b. Meeting itinerary c. Action plan for business growth d. Agenda for business meeting

b. Meeting itinerary

Innovations Corporation is developing an interactive in-house software tool to assist in training new personnel in specific organizational manufacturing processes and procedures. This tool will incorporate video, sound, and animation features. The specific type of software Innovations will likely use to help in creating this new training tool will be which one of the following? a. Presentation software b. Multimedia authorizing software c. Graphics software d. Database management software

b. Multimedia authorizing software

When faced with a long list of tasks, it is best to do which one of the following first? a. Expedite the list b. Prioritize c. Procrastinate d. Delegate

b. Prioritize

Trying to avoid a task by putting it aside with the intention of doing it later is: a. Disorganization b. Procrastination c. Project management d. Allocation

b. Procrastination

Mills needs to obtain software that will help manage work flow, variables, time, and budget elements at a manufacturing firm. Which one of the following software types would best facilitate Mills' needs? a. Personal Information Manager software b. Project management software c. Database software d. Word processing software

b. Project management software

The receptionist is the first person a client speaks to upon entering a business, so it is important that the receptionist makes a good impression by speaking to them respectfully and making them comfortable. The previous sentence contains which type of grammatical error? a. Subject verb disagreement b. Pronoun antecedent disagreement c. Run on d. Verb tense

b. Pronoun "ANTECEDENT" disagreement

The part of the microcomputer where information is permanently retained is known as (the): a. Central processing unit (CPU) b. Read-only memory (ROM) c. Random access memory (RAM) d. File allocation table (FAT)

b. Read-only memory (ROM)

Checking a financial account balance against another item for accuracy is known as: a. Dependency b. Reconciliation c. Recomputation d. Auditing

b. Reconciliation

Focus on the task level of operations is an aspect of: a. Bureaucratic theory b. Scientific management c. Management principles d. Motivational research

b. Scientific management

Growth and psychological development on the job fulfill an individual's need for: a. Esteem b. Self-actualization c. Self-protection d. Social belonging

b. Self-actualization

Bybee is very concerned about the perception of others and works hard to maintain an acquired reputation. Which one of the following terms best applies to Bybee's disposition? a. Dispositional attribution b. Self-presentation c. Situational attribution d. Inferential state of mind

b. Self-presentation

A most effective way for the Fed to decrease the money supply would be to: a. Buy bonds b. Sell notes c. Issue Federal Reserve notes d. Lower the discount rate

b. Sell notes

To keep track of future commitments, including tasks or projects to be completed, you should use: a. Trial software b. Setup a tickler file c. Employ per diem d. Annotate

b. Setup a tickler file

All of the following are justifications for implementing local area networks EXCEPT: a. Sharing data b. Sharing workstations c. Sharing hardware such as printers d. Sharing software

b. Sharing workstations

If it takes three hours of labor input to make handbags in Spain and four hours of labor input to make the same item in Italy, then which one of the following items is true: a. Italy has absolute advantage in handbag production b. Spain has absolute advantage in handbag production c. Italy has comparative advantage in handbag production d. Italy has comparative advantage in handbag production

b. Spain has absolute advantage in handbag production

Which one of the following shortcut rules in Microsoft Office is true? a. CTRL + C keys are used to copy data only in Word b. The ALT + S keys are pressed to send an email message in Outlook c. Always begin with the Ribbon to perform functions in Excel d. Use the F10 key to invoke the "Help" function in Word

b. The ALT + S keys are pressed to send an email message in Outlook

Who should pay for the meal during a business meeting? a. Each person pays for his or her meal b. The person who arranged the meeting c. The sales representative d. The senior executive

b. The person who arranged the meeting

Configuration of RAM on a personal computer is based on which one of the following factors? a. The size of the computer's hard disk drive b. The type of software to be run on the computer c. The need to permanently retain data and instructions d. The desire to have portable memory for the computer

b. The type of "SOFTWARE" to be run on the computer

Which one of the following statements is a characteristic of an HR high-performance work system in high-performing firms? a. They start with fewer job candidates b. They use more selection tests c. They spend less time training employees d. They develop a workable change management plan

b. They use more selection tests

Which one of the following is a method of determining how effectively you are using your time? a. To do list b. Time analysis c. Work simplification d. Project management software

b. Time analysis

Which one of the following departments would provide safety information regarding travel to foreign countries? a. Department of Homeland Security b. US Department of State c. US Postal Service d. Immigration and Customs Enforcement

b. US Department of State

Smith finds that it takes forever for a print job to spool and print from a major word processing application. No other software programs on the computer have this problem, and all hardware connections seem to be fine. Smith should first do which one of the following? a. Reformat the hard disk drive and reinstall all software applications b. Uninstall the word processing application, reinstall the software, and restart the computer c. Take the computer into the shop to have it fixed by a technician d. Completely discontinue use of the word processing software

b. Uninstall the word processing application, reinstall the software, and restart the computer

A job analysis is typically done to: a. Prepare to merge two or more jobs when downsizing b. Write a job description when seeking new hires c. Do a departmental review d. Do an employee review

b. Write a job description when seeking new hires

Which one of the following file types could a user open in software like Microsoft Excel? a. DOCX b. XLSX c. PST d. PPS

b. XLSX

Which one of the following is the universal business greeting in the United States? a. A smile b. A handshake c. The exchange of business cards d. A head nod

b. a handshake

According to Maslow, a manager who praises a subordinate is fulfilling the worker's: a. ego needs b. esteem needs c. emotional needs d. social needs

b. esteem needs

In Powerpoint, use of a content placeholder has the advantage of: a. facilitating diversity of data in presentations b. keeping graphics in the same position from slide to slide c. enabling a quick change in the slide presentation's order d. creating presentations on the fly

b. keeping graphics in the same position from slide to slide

In Microsoft Outlook, messages can be dragged to a specific folder to: a. delete the message b. move the message to that folder c. copy the message to that folder d. send the message

b. move the message to that folder

Negative transfer of learning means that a: a. close resemblance in the behaviors produced is needed b. past experience can impede new learning c. psychological identity in terms of thoughts and emotions is established d. transfer of learning is not necessary

b. past experience can impede new learning

Fixed- and variable- ratio schedules are reinforcement techniques that are : a. classical b. social c. intermittent d. operational

b. social

Monson & Company, an accounting firm, frequently sends its auditors to different parts of the country. In order to minimize office space costs, the firm may: a. limit the number of auditors it hires b. utilize the hot desking approach c. have clients come to its offices d. implement the euthenics approach

b. utilize the hot desking approach

According to various studies carried out in offices: a. grey tones used in the office provide a restful atmosphere b. worker productivity increases when color is used in the office c. red tones and bright colors increase employee absenteeism d. blue and green tones used in the office create drowsiness

b. worker productivity increases when color is used in the office

In order to best communicate a written message, a well-designed brochure will: a. Contain detailed information b. Offer vivid graphics in all non-text areas c. Contain sufficient blank space d. Be printed in a large, easy-to-read font

c. "CONTAIN SUFFICIENT BLANK SPACE"

Which one of the following are considered conversion costs in a manufacturing firm? a. Direct materials and direct labor b. Direct materials and manufacturing overhead c. Direct labor and manufacturing overhead d. Manufacturing overhead only

c. "DIRECT LABOR AND MANUFACTURING OVERHEAD"

The four functions of a CPU are: a. Seek, analyze, execute, burn b. Fetch, decode, executive, copy c. Fetch, decode, execute, write back d. Seek, decode, produce, copy

c. "FETCH", decode, execute, "WRITE BACK"

Higher management most frequently uses the formal communication channel called: a. Grapevine b. Downward c. Horizontal d. Vertical

c. "HORIZONTAL"

Internet web page design has its own special factors to take into account. When developing a site on the Internet, keep in mind that: a. it is important to include a copyright notice for all material b. data will be displayed the same on all electronic devices that access the Web c. HTML coding does not allow character or line spacing in document design d. it is easier for a document to be read on-line than in printed form

c. "HTML" coding does not allow character or line spacing in document design

Corporate training program goals are referred to as: a. validation objectives b. organizational objectives c. instructional objectives d. transfer objectives

c. "INSTRUCTIONAL" objectives

Feedback, documentation, and development are purposes of: a. Case studies b. Management systems c. Performance evaluations d. Quantitative ordering

c. "PERFORMANCE EVALUATIONS"

A good policy statement should: a. achieve results by coordinating the activities of management and nonmanagement personnel b. embody the broad goals toward which an enterprise is directed c. provide supervisors with guidelines for dealing consistently with issues that arise d. take into consideration the equipment and technology necessary to produce an distribute a product

c. "PROVIDE SUPERVISORS WITH GUIDELINES FOR DEALING CONSISTENTLY WITH ISSUES THAT ARISE"

Which one of the following network designs uses a central computer to control the flow of data? a. Bus topology b. Ring topology c. Star topology d. Token ring topology

c. "STAR" topology

Users should sit between 18 and 28 inches from a CRT monitor to avoid: a. Excessive eye strain b. Neck strain c. Back strain d. Carpal tunnel syndrome

c. ***BACK STRAIN***

The petty cash account is an example of a: a. Fixed asset b. Current liability c. Current asset d. Capital account

c. ***CURRENT ASSET***

Which one of the following function keys is used to move between different areas of Microsoft Office programs? a. F4 b. F5 c. F6 d. F10

c. ***F6***

The method of costing the ending inventory with the most recent prices in weighted average: a. average b. cost c. FIFO d. LIFO

c. ***FIFO***

Placing the most important information at the top of a web or print page is called: a. Top loading b. Primary order c. Frontloading d. Detailing

c. ***Frontloading***

How does fiscal policy have an advantage over monetary policy? a. Investment is affected more b. Government expenditures are changed more readily c. It can be utilized in cases of recession and inflation d. There is no advantage

c. ***It can be utilized in cases of recession and inflation***

From the neoclassical perspective, which one of the following is most correct? a. Staff is a weak and unimportant element b. Formal authority should be given to staff c. Line-staff lines of demarcation should not be enforced d. Authority should not relate to competence

c. ***Line-staff lines of demarcation should not be enforced***

What *design type* for systems furniture has characteristics based on ergonomic and spatial standards? a. Flexible b. Functional c. Modular d. Portable

c. ***Modular***

A simplified letter format has a: a. Salutation b. A subject line c. No writer identification d. A complimentary close

c. ***No writer identification***

An example of a Personal Information Manager (PIM) software project is: a. Access b. OneNote c. Outlook d. Word

c. ***OUTLOOK***

Which one of the following is an individual incentive plan? a. Gain sharing plan b. IMPROSHARE c. Piecework plan d. Scanlon plan

c. ***PIECEWORK PLAN***

Which one of the following is a correct term for a deferred expense? a. Prepaid revenue b. Unearned revenue c. Prepaid expense d. Current expense

c. ***Prepaid expense***

Which one of the following accounts has a normal debit balance? a. Sales b. Purchase discounts c. Sales discounts d. Purchase returns and allowances

c. ***SALES DISCOUNTS***

In large businesses, primary backup computer file storage is on: a. Digital video disks b. Hard drives c. Shared storage devices d. Optical laser disks

c. ***SHARED STORAGE DEVICES***

Grouping, job requirements, and reporting relationships are part of: a. Management practice b. Organizational structure c. Staffing functions d. Mission statements

c. ***Staffing functions***

Vertical communication is composed of: a. A sender and a recipient b. A speaker and a listener c. Top-down and bottom-up messages d. A series of messages that build upon one another

c. ***TOP-DOWN AND BOTTOM-UP MESSAGES***

Networking accounts for what portion of all positions found by job candidates? a. One-fourth b. One-half c. Two-thirds d. Three-fourths

c. ***Two-thirds***

With a high end application that requires a high degree of accuracy, is a 4- or 8-bit microcontroller or a 64-bit CPU a better design choice, and why? a. A microcontroller; faster b. A 64 bit CPU; less heat c. A 64 bit CPU; greater precision d. A microcontroller; greater precision

c. A 64 bit CPU; greater precision

When purchasing office equipment, which one of the following is true? a. Equipment should be purchased when the payback period is long b. A lease is generally more cost effective than a purchase c. A lease may be better than a purchase if the equipment will be obsolescent soon d. Equipment purchases are often more cost effective than leases

c. A lease may be better than a purchase if the equipment will be obsolescent soon

Which one of the following terms describes a file used at least three times in one month? a. Archive record b. Vital record c. Active record d. Inactive record

c. Active record

Minor tasks should be addressed: a. First thing in the morning to get them out of the way b. At the end of the day c. After more important tasks are completed d. As they arise

c. After more important tasks are completed

Software required to run a paperless office includes: a. Optical character recognition (OCR), search engine, supply chain management, customer relationship management software b. Content management system and control and audit system software c. All of the above d. Any office suite package, such as Word or Adobe

c. All of the above

Which of the following are ways in which an interview might be in part or entirely conducted? a. Unstructured or situational approaches b. Protocols c. All of the above d. None of the above

c. All of the above

Which of the following is not a type of indirect access system? a. Straight numeric b. Block code c. Alphabetic d. Duplex numeric

c. Alphabetic

A company needs to purchase new chairs for workstations. They have selected a model with an adjustable backrest and an average width and depth. What consideration should be made regarding armrests? a. Armrests make stacking chairs for floor cleaning difficult b. Armrests encourage employees to relax, slump and sit too far from monitor c. Armrests offer forearm support for comfort and efficiency d. Armrests cause long-term problems by discouraging muscle development

c. Armrests offer forearm support for comfort and efficiency

When sending business-related email, professional protocol dictate the importance of: a. Employing the most up-to-date acronyms to keep emails short and to the point b. Always emailing an acknowledgement and thanks to a sender who has provided requested information c. Avoiding the use of internet slang or initials d. None of the above

c. Avoiding the use of internet slang or initials

Transactional analysis is best described by which one of the following? a. Maintenance of a state of balance by filling individual needs b. Made up of three main parts: (1) need, (2) activity or behavior, (3) satisfaction from reaching the set goal c. Awareness of important needs, choosing appropriate responses, maintaining the adult ego state in control d. Perceived degree of attractiveness to an individual of a reward of goal

c. Awareness of important needs, choosing appropriate responses, maintaining the adult "EGO" state in control

Processor speed, RAM, video card, and space on the hard drive collectively compose a computer's: a. Configuration b. Tech specs c. Both (a) and (b) d. Design

c. Both (a) and (b)

Which one of the following is a way to manage the time spent on a large project? a. Work on the project while your supervisor is out of the office to minimize distractions b. Take several days and complete the project in a single time frame c. Break the large project into smaller tasks d. Work on the project at an off-site location

c. Break the large project into smaller tasks

Which one of the following multimedia presentation page provisions allows navigation to related information by clicking special areas? a. Blog b. Interactivity c. Button d. Animation

c. Button

The conflict management style which tends to lead to the overall best solution is: a. Accommodating b. Being agressive c. Collaborating d. Forcing

c. Collaborating

COLD is an acronym in records management for: a. Collate out lost documents b. Cut outstanding laser discs c. Computer output to laser disk d. Code often for linking databases

c. Computer output to laser disk

Print font use is important in document development. It is a key factor also when considering legibility and the message being conveyed by the document. Which one of the following fonts would be the best choice when sending a fax document you want to be highly legible? a. Vivaldi b. Calligraph421 BT c. Courier New d. Freehand

c. Courier New

Supplies have been purchased on account. Which type of account entry describes this promise for future payment? a. Credit to an asset account b. Credit to an expense account c. Credit to a liability account d. Debit to a liability account

c. Credit to a liability account

A manager has two employees who do not get along. Each has come to him with a complaint about the other. How should this be best handled? a. Instruct the two to simply keep away from one another. If they must work together on a project, instruct them to remain civil. b. Insist that they discuss their problems in the manager's presence so he can determine who is right and who is wrong. c. Encourage them to talk out their problems either alone or with a mediator. d. Leave them alone. They need to work it out for themselves and any attempt to help could be seen as interference.

c. Encourage them to talk out their problems either alone or with a mediator.

A database option in Microsoft Access is available to save Access documents in Excel, SharePoint List, PDF, XPS, Word, text format, and other formats from the: a. Home tab, Sort and Filter group b. Create tab, Sort and Filter group c. External Data tab, Export group d. Database Tools tab, analyze group

c. External Data tab, Export group

Which one of the following best describes the contents of the "Official Airline Guide"? a. Nutritional guide to airline food b. Profiles of airline management c. Flight information and schedules d. Technical specifications of commercial aircraft

c. Flight information and schedules

Justifying text means: a. Rewriting the essential meaning in simpler language b. Defending its primary points c. Formatting text with visually straight left and right margins d. Formatting documents to avoid single lines printing at the top or bottom

c. Formatting text with visually straight left and right margins

What advice should you give a supervisor about relationships with subordinates? a. Socialize with subordinates away from the workplace to promote team building b. Use fear or threats to manage employees c. Give compliments freely d. Expect employees to be your good friends

c. Give compliments freely

Where do you find the spell checker in PowerPoint presentation software? a. In the View tab, Show group b. In the Home tab, Editing group c. In the Review tab, Proofing group d. In the Design tab, Page Setup group

c. In the Review tab, Proofing group

Where will information on sponsors, editors, and other contributors be recorded in a newsletter or industry publication? a. Banner b. Frontpiece c. Masthead d. Sidebar

c. Masthead

When considering page design, the single most important aspect is the: a. Purpose b. Audience c. Media d. Content

c. Media

_____ are the most effective way for businesses to establish goals: a. Phone calls b. Presentations c. Meetings d. Emails

c. Meetings

When creating a database, you set a type for each field. What field data type allows you to add a note regardless of size? a. Logical b. Numeric c. Memo d. Text

c. Memo

A software label that refers to the integration of computer-based text, graphics, motion visuals, animation, and sound is: a. Digital b. Movies c. Multimedia d. Electronic games

c. Multimedia

What are the stages a work team travels through as it develops, bonds, and ultimately disbands? a. Initial distrust; curiosity; trust; productivity b. Initial insecurity; distrust; productivity; trust c. Mutual acceptance; making decisions; productivity; organization d. Power struggle; passive acceptance; resolution; productivity

c. Mutual acceptance; making decisions; productivity; organization

Emails should be returned: a. Immediately, as many are time sensitive b. Only when necessary c. Once a day d. Email shouldn't be sent from the office at all

c. Once a day

A learning process that occurs from being an active participant in situations is: a. Cognitive b. Functional mode c. Operant conditioning d. Generalization

c. Operant conditioning

OCR stands for: a. Optimum computer resolutions b. Optimal computer resolution c. Optical character recognition d. Online compression record

c. Optical character recognition

The most efficient way to handle a large number of minor tasks is by: a. Multitasking b. Delegating c. Organizing d. Deflecting

c. Organizing

Which one of the following file types could a user open in software like Microsoft Outlook? a. DOCX b. XLSX c. PST d. PPS

c. PST

An office manager can use __________ reinforcement, ____________ reinforcement, _____________ and _________ methods of communicating how employees should act: a. Positive, negative, bonuses, praise b. A sender; encoding; the channel; decoding; a receiver; feedback; context c. Positive, negative, praise, punishment d. Positive, negative, rewards, punishment

c. Positive, negative, praise, punishment

You are designing a large office building at your workstation. Which one of the following types of computer users are you? a. Home b. Large business c. Power d. Mobile

c. Power

Software used to create self-running slide shows and images for computer-projection and display in group and classroom settings is referred to as which one of the following? a. Database software b. Project management software c. Presentation graphics software d. Computer-aided design

c. Presentation graphics software

What is the best way for an office manager to communicate dissatisfaction with an employee's work? a. In writing, so there will be no misunderstanding b. In writing, to spare the employee embarrassment and the manager discomfort c. Privately and face-to-face, without distractions d. Face-to-face and in passing, to nonverbally emphasize the message

c. Privately and face-to-face, without distractions

Which one of the following types of information should be stored off-site? a. Financial documents b. Internal memos c. Property deeds d. Management reports

c. Property Deeds

A request for specific data from a database is best accomplished using a: a. Table b. Form c. Query d. Report

c. Query

Which one of the following documents provides support for a credit sale? a. Purchase invoice b. Purchase requisition c. Sales invoice d. Debit memo

c. Sales invoice

In a written report, second-level subheadings are: a. Centered b. Set in all capital letters c. Started flush with the left margin d. Part of the paragraph

c. Started flush with the left margin

___________ filing arranges records by topic. _______________ filing is useful for companies with a number of branch locations: a. Subject; cross-referenced b. Topic; cross-referenced c. Subject; geographic d. Alphabetic; geographic

c. Subject; geographic

What practical reasons might office mates have to gossip? a. To pass the time enjoyably b. To cause pain to someone they don't like c. To create or enhance a social bond d. None of the above

c. To create or enhance a social bond

Which one of the following is another name for a "pen drive"? a. Smart card b. Hard disk drive c. USB flash drive d. Zip disk

c. USB flash drive

Discrimination occurs when: a. Equals are treated equally b. Unequals are treated unequally c. Unequals are treated equally d. Persons with different productivity levels are paid unequally

c. Unequals are treated equally

Which one of the following is a permit granted by a foreign government for a person to enter its country? a. Consulate b. Passport c. Visa d. Work permit

c. Visa

A form that authorizes purchases or expenditures is a/an: a. Purchase order b. Purchase requisition c. Voucher d. Invoice

c. Voucher

A register used to track payables is a: a. Check register b. Cash receipts register c. Voucher register d. Imprest cash register

c. Voucher register

OSHA federal regulations are applicable to most private sector companies and require records regarding _______ be kept: a. Employee illness, absenteeism and personal time b. Employee retirement investments c. Work-related injuries d. Company net worth

c. Work-related injuries

The vice president of quality is traveling to Chicago and needs ground transportation to the hotel. The least expensive transportation option is: a. a midsize rental car b. an airport shuttle van c. a hotel shuttle d. long-term parking

c. a hotel shuttle

An example of software that extends the capability and functionality of an Internet browser for the end-user is: a. an expansion card b. a search engine c. a plug-in d. an expansion slot

c. a plug-in

What is the best way to get to network with someone? a. social media b. written letter c. face to face meeting d. text message

c. face to face meeting

When introducing a new procedure, developing a training program for employees would be a/an: a. component of systems analysis b. integration c. implementation d. evaluation

c. implementation

When installing a software application from a compact disk to a personal computer: a. the customer installation method should be selected b. the default program installation folder must be chosen c. other software applications should be shut down d. an on-line software update should always be downloaded

c. other software applications should be shut down

The best teams develop procedures to: a. guide them b. ensure a variety of perspectives c. report to management product results d. establish deadlines

c. report to management product results

Information and procedure messages distribute: a. mainly complex information that supplements basic information b. timely information quickly and concisely to meet deadlines c. routine information and describe procedures and instructions d. information that flows upward from employees to management

c. routine information and describe procedures and instructions

An organization is a group of people who: a. work through coordinated activities b. achieve collective goals c. work to achieve both individual and collective goals d. work together well

c. work to achieve both individual and collective goals

Selective display is used to: a. Suppress the appearance of navigational elements on printed web pages b. Show the URL on printed web pages c. Cause ads to appear on the computer screen d All of the above

d "ALL OF THE ABOVE"

A database is: a. software used to store important information b. a list of searchable names c. used to keep track of project information d. a collection of organized information easily accessed, searched and updated

d a collection of organized information easily accessed, searched and updated

Spreadsheet and desktop publishing software are examples of: a. utility software b. multimedia software c. system software d. application software

d. "APPLICATION" software

In the evolution of software, Visual Basic would be considered a part of which "generation" of computer languages? a. Second generation b. Third generation c. Fourth generation d. Fifth generation

d. "FIFTH GENERATION"

The contribution margin is determined by subtracting: a. Net sales from net income b. Cost of goods manufacturing from gross profit c. Post production costs from gross income d. Variable costs from revenue

d. "VARIABLE COSTS FROM REVENUE"

Which one of the following statements is true about data, information, and database management? a. Data and information are one and the same b. Data includes only text and numbers c. A byte is the smallest unit of data processed by a computer d. A field contains one or more related characters

d. ***A field contains one or more related characters***

One advantage of a line organization is its: a. accountability b. divided responsibility c. flexibility d. consistency

d. ***CONSISTENCY***

Quantitative data creates records that can be used to establish appraisal criteria to: a. Compare jobs for pay purposes b. Determine job duties c. Focus on key behaviors d. Compare and rank objectively

d. ***Compare and rank objectively***

The U.S. Federal Reserve's most important instrument of monetary control is: a. Changing reserve requirements of member banks b. Discounting c. Treasury financing d. Open-market operation

d. ***OPEN-MARKET OPERATION***

Standards that evaluate output with regard to expectations are known as: a. Quantity b. Quality c. Industry d. Performance

d. ***Performance***

The utilization of a voucher system is a process designed to enhance the internal control of the: a. Sales and receipts system b. Payroll system c. Human Resources system d. Purchasing and cash disbursements system

d. ***Purchasing and cash disbursements system***

Full employment is best described as: a Employment in a given company that does not drop below 80 percent b. Every person between sixteen and sixty-five years of age having a job c. Job turnover remaining minimal or stable at all times d. Suitable jobs being available for all who are willing to work

d. ***Suitable jobs being available for all who are willing to work***

In Microsoft Office 2007, when you move to the Microsoft Ribbon, commands can be initiated: a. only by the ALT key b. by the ALT and TAB keys only c. by the TAB key only d. by the ALT, ENTER, and TAB keys

d. ***by the ALT, ENTER, and TAB keys***

In a job interview, if you are asked, "what are your most serious weaknesses?", you should: a. discuss one or two personality traits that need improvement b. acknowledge your anxiety about starting new job responsibilities c. reply that you have no weaknesses to impair your job performance d. identify items such as working too hard or being too attentive to details

d. ***identify items such as working too hard or being too attentive to details***

The idea that conflict is natural and not always evil describes conflict from the: a. absolutist view b. early tradition view c. human relations view d. laissez-faire view

d. ***laissez-faire view***

The most effective, cost-saving type of teleconferencing is: a. audio conference b. audiographic conference c. video conference d. web conference

d. ***web conference***

What percentage of information shared internally by organizations today is still printed by employees? a. 60 percent b. 70 percent c. 80 percent d. 90 percent

d. **90** percent

An abstract of a formal report contains a condensed version of the report's: a. Concordance b. Summary c. References d. Conclusions and recommendations

d. **CONCLUSIONS AND RECOMMENDATIONS**

The Page Layout view in Excel 2007 is used to simplify which one of the following worksheet tasks? a. Calculation of worksheet column totals b. Change screen resolution c. Save worksheet documents d. Add worksheet headers and footers

d. Add worksheet headers and footers

Which one of the following accounts is a nominal or temporary account? a. Cash b. Accounts payable c. Land d. Advertising expense

d. Advertising expense

A central processor unit is composed of: a. Registers b. ALU c. Control circuitry d. All of the above

d. All of the above

An effective presentation depends upon an attention-grabbing introduction, after which the presenter enumerates the points in the order they will be given. A strong conclusion should: a. Repeat the presentation points b. Summarize the presentation c. Take the presentation points to another level d. All of the above

d. All of the above

Which of the following is true about the situational interview technique? a. It should be used in addition to a traditional or behavior interview b. It is useful for discovering applicable skills that might otherwise be missed c. The interviewer should not interrupt periods of silence d. All of the above

d. All of the above

Which of the following standards are recommended to guarantee consistency in record handling and filing? a. Documentation of use of rules; training of records personnel; cross-referencing b. Documentation of use of rules; cross-referencing; manual and electric procedures c. Training of records personnel; cross-referencing; manual and electric procedures d. All of the above

d. All of the above

Where should you place the computer in your office in reference to a window? a. Facing b. Back to it c. Away from it d. Along side

d. Along side

What occurs when the length of a lap time pulse is either above maximum or below minimum standards? a. The copier will continue to work, but the scanner will not function b. This is an indication that the secretary is typing too fast and likely to make a mistake (above maximum) or too slowly and needs to be more efficient (below minimum) c. The hard drive is overheating; the unit shuts down d. An alarm signal is generated

d. An alarm signal is generated

Where should a document holder be positioned? a. Flat on the desk extension, to the right of the monitor b. On an accordion stand attached to the monitor so the user can adjust c. Clipped to a rigid frame directly above the monitor d. At a height and distance equivalent to that of the monitor

d. At a height and distance equivalent to that of the monitor

Completing a bank reconciliation is the same as: a. A debit card transaction b. Correcting the bank balance on your CD interest c. Stopping payment on a check when you did not get your purchase d. Balancing your checkbook

d. Balancing your checkbook

Which one of the following is considered by some ergonomics experts to be the most critical workstation component? a. Computer monitor b. Desk c. Lighting d. Chair

d. Chair

What is the proper first step to resolve an error message reading: "Setup cannot access a file"? a. Turn the computer off and restart b. Press Control+Alt+Delete c. Check the cables d. Check the CD or optical drive

d. Check the CD or optical drive

The meeting room setup style which allows the speaker access to each participant, promotes interaction, and is good for a medium-sized group is: a. T-shaped style b. Board room style c. Theater style d. Circular style

d. Circular style

A newsletter features three different typefaces that are distinct, yet very similar. This is called a ___________ relationship: a. Concordant b. Twin c. Contrastive d. Conflicting

d. Conflicting

Which one of the following is the shortcut for the Paste command? a. Ctrl+C b. Alt+V c. Ctrl+X d. Ctrl+V

d. Ctrl+V

In value chain management, the power is held by the a. Suppliers b. Manufacturers c. Distributors d. Customers

d. Customers

Expenses incurred when cash is paid before any benefit is received are: a. Nonrecurring b. Fixed c. Variable d. Deferred

d. Deferred

Which one of the following records is a digital or photographic representation of a record on any type of storage medium? a. Electronic b. Pictorial c. Optical d. Image

d. Image

Various types of performance evaluations are used by employers in business. When a 360 degree evaluation is used by a corporation, the process: a. Appraises an employee from every aspect and angle b. Necessitates specialized testing equipment c. Requires feedback from external parties and customers d. Includes a wide range of evaluators in the process

d. Includes a wide range of evaluators in the process

A debit _________ the balance in an asset account A debit _______ the balance of a profit and loss account. a. Decreases; increases b. Increases; increases c. Decreases; decreases d. Increases; decreases

d. Increases; decreases

The most important travel document you give to the CEO before the CEO leaves on a business trip is the: a. Business agenda for the meeting b. Confirmation numbers c. Company business reimbursement expense form d. Itinerary

d. Itinerary

Which one of the following is not a financial institution? a. Mutual funds b. Savings banks c. Commercial banks d. Labor unions

d. Labor unions

Horizontal communication is also called: a. Sideways communication b. Peer to peer communication c. Non-vertical communication d. Lateral communication

d. Lateral communication

OpenGI and DirectX are ___________ and are supported by _____________: a. Networks; networking cards b. Online communities; private donation c. Internet security; federal grants d. Libraries; video cards

d. Libraries; video cards

Measured in points, the amount of space between lines of type is called: a. Line length b. Type stile c. Letter spacing d. Line spacing

d. Line spacing

One of the primary principles of design is: a. Proximity b. Rhythm c. Hierarchy d. Movement

d. Movement

Neurosis is best described by which one of the following? a. One's assimilation of attitudes and ideas from others b. Transfer of anxieties to physically-related symptons c. The venting of frustration without actually committing the desired act d. Obsessions, compulsions, and phobias

d. Obsessions, compulsions, and phobias

Parker wants to get a high quality copy of a draft corporate report to corporate board members living in different countries. Time is of the essence. Which one of the following approaches will Parker most likely take? a. Parker will likely fax the document to the board members b. The document may be scanned, saved to disk, and sent by mail. c. The draft annual report will be ink-jet printed and hand delivered to the board. d. Parker will likely laser print the document and express it to the board

d. Parker will likely laser print the document and express it to the board

One morning, Sheffield goes to turn on a PC that's been functioning fine. It is totally non-responsive. In troubleshooting this type of hardware-related problem, what is the first component that should be checked on this PC? a. Adapter cards b. Expansion slots c. CMOS d. Power supply

d. Power supply

According to Maslow, in which one of the following areas does the culmination of need reaching take place? a. Physiological b. Esteem c. Security d. Self-actualization

d. Self-actualization

Which one of the following is an automated copier feature or procedure? a. Paper jam clearing b. Ink toner replacement c. Manual document placement d. Self-diagnosis

d. Self-diagnosis

The best type of font to use for printed documents such as reports, brochures, and newsletters is: a. Sans serif b. Plus serif c. Plus sans d. Serif

d. Serif

Kerning and tracking refer to: a. Types of columns b. Headline styles c. Design theories d. Space between textual elements

d. Space between textual elements

After an information system has been implemented, it needs to be supported. Which one of the following activities is expected to occur during the "support" phase of an information system? a. System project requests are prioritized b. Needed hardware and software are obtained c. New system conversion takes place d. System errors are identified and enhancements are made

d. System errors are identified and enhancements are made

An office manager has an employee who is reluctant to contribute ideas, discuss projects and otherwise become involved with team efforts. Which of the following techniques is likely to be most effective in getting him/her involved? a. The manager should insist that each team member speak in a round robin b. The manager should make him/her team leader c. The manager should do nothing; he/she cannot force the employee to become involved d. The manager should subtly imitate the employee's body language when inviting team members to contribute to the conversation

d. The manager should subtly imitate the employee's body language when inviting team members to contribute to the conversation

An organization that requires employees to report to only one supervisor is using effective: a. Communication b. Lateral communication c. Chain of command d. Unity command

d. Unity command

Which one of the following accomplishes the requirement of immunity to a disease before a foreign government will issue a visa? a. Passport b. Birth certificate c. Medication prescriptions d. Vaccination

d. Vaccination

The company newsletter contains a brief description that initially appeared in a collector's magazine with a circulation of less than 500 in 1990. The material contains no copyright notice. Must permission be obtained to include it? a. Yes - anything published after 1954, regardless of notice, is protected by copyright law b. No - authors or publishers must protect their ownership with copyright, and place public notice on all affected documents c. No - after 20 years, information enters into public domain d. Yes - copyright notice is not required to protect original work that was produced after April 1989

d. Yes - copyright notice is not required to protect original work that was produced after "APRIL 1989"

The company president is planning a trip to England to visit the European headquarters. He has never traveled overseas, and will need: a. Vacation time b. Foreign currency c. Valid shot records d. A passport

d. a passport

The downloading of copyrighted music using file-sharing software is: a. legal in most countries around the world b. permitted for educational purposes c. the same as copying music from a radio to a cassette tape d. a widespread occurrence in much of the world

d. a widespread occurrence in much of the world

To pass through airport security and board a flight, a traveler must have a/an: a. e-ticket b. paper ticket c. receipt d. boarding pass

d. boarding pass

Word 2007 shortcuts (menu access keys) on the keyboard: a. are no longer used in the program b. have remained the same as in the previous version c. are replaced by the CTRL key d. have changed from previous program versions

d. have ***CHANGED*** from previous program versions

As office manager of a small company, Marshall learns that a database file will not open on the company LAN. Prudence has been used in the firm's digital file management. What should Marshall do to efficiently resolve the problem? Marshall will a. contact the software vendor for assistance b. have the employee create a brand new database file c. inform the company owner of the problem d. restore the last backed-up version of the database

d. restore the last backed-up version of the database