Capstone Review Arts FTC Quiz
What is the burial allowance of a veteran who has died of natural causes, not military related?
$ 300.00
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains is called
an alternative container.
What is the occurrence of situations that require certain actions to be taken?
Triggering event
You are meeting with an at need family and they wish to discuss the prices of caskets. According to the FTC, what is this considered?
Triggering event for providing the CPL
What is the concept which exist when a seller requires the purchase of unwanted items/services in order to obtain the desired items/services?
Tying arrangements
Which of the following is prohibited by the funeral rule?
Tying arrangements
What is considered "best practice" when transferring an infant from the place of death to the funeral home or place of embalming?
Use a bassinet.
What federal agency administers benefits provided by law for veterans of the armed forces?
VA
Funeral arrangements made at the time of death are
at-need arrangements.
Your response regarding the initial notification of death will set the tone of
compassion, professionalism, and sincerity.
An Archaic term used to describe the procession of vehicles form the place of the funeral to the place of interment is
cortege.
The reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designated retort or chamber is called
cremation.
Products and services the customer may decline to have, and therefore are not obligated to pay for; these items are
declineable items.
Disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present is called
direct cremation.
Wearing subdued colors at a funeral would be considered proper
etiquette.
Deathcare that minimizes the use of energy in service, and offers products that ban the use of toxic or hazardous materials is called
green funerals.
A nominal compensation or recognition for services performed is called a(n)
honoraria.
The process of igniting and burning solid, semi-solid or gaseous combustible waste to carbon dioxide and water vapor is called
incineration.
Funeral rites that are performed without the body present are called a
memorial service.
Funeral arrangements made in advance of need that include provisions for payment are considered
pre-funded funeral arrangements.
The burning chamber in a crematory is called a
retort.
The moving of the dead human body from the place of death to the funeral home or other designated place is called
transfer of remains.
A(n) ___________ is a container for cremated remains.
urn
The collection, tabulation, and interpretation of data concerning birth, marriage, divorce, and death is considered
vital statistics.
You are working with a lady whose husband worked 12 years for the railroad before 1975. What might be the average of her lump sum benefit?
Approximately $1,000.00
What is the name of the meeting between the funeral director and the client family at which the funeral arrangements are discussed?
Arrangement Conference
Which of the following would be considered best practice before leaving the home?
Assist the family in thinking toward the arrangement conference.
How long must an old GPL be kept on file?
At least one year after the date of the last distribution
What type of counseling occurs during the arrangement conference?
At-need counseling
Which of the following is the only fee which the customer can not decline?
Basic Service Fee
What is a printed or type written list of caskets and alternative containers normally offered for sale by the funeral provider which do not require special ordering?
CPL
Which of the following is a portable shelter used to cover the grave area during the committal?
Canopy
What is any item, service, or merchandise described to a purchaser as an "accommodation"?
Cash Advance Item
What is a rigid container which is designated for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic, or like material and ornamented and lined with fabric.
Casket
Which of the following is a charge, fee, or surcharge applied to consumers who purchase their casket elsewhere?
Casket Handling Fee
One who bears or carries or attends the casket during the funeral service and/or graveside service.
Casketbearer
Which of the following means the heating process which incinerates human remains?
Cremation
What is any person, partnership, or corporation that performs cremation and sells funeral goods.
Crematory
What is the first contact serving to inform the funeral home that death has occurred?
Death Call.
Which is the disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present?
Direct Cremation
What is the date that the specific Price List was put into use?
Effective date
Which of the following is not considered a "cash advance" item?
Embalming
You have been given permission from the next of kin (NOK) to embalm. Which of the following must appear on the Statement of Goods and Services?
Embalming disclosure
What are situations requiring immediate action or urgency?
Exigent circumstances
Which of the following is a joint effort of the FTC and NFDA regarding alternative ways of correcting core violations of the rule?
FROP
This organization coordinates the activities related to the structure, test format and grading process of the National Board Exam.
FSEB, ICFSEB
What is the agency of the federal government created in 1914 to promote free and fair competition?
FTC
Which of the following is the best example when answering the phone at a funeral establishment?
Finch and Lily Funeral Home. My name is Brian. How may I help you?
Mr. Mullins has died in Dallas, Texas. His family wishes to have the ceremonies and interment in Obion County, KY. Your funeral home is going to charge the fee for this transfer. What is this fee called on your General Price List?
Forwarding of Remains
What is the service provided by a funeral establishment where it does the initial pick-up and preparation and arranges for transfer to another provider selected by the family?
Forwarding of Remains
Which of the following is not one of the 16 items required to be separately itemized on the GPL?
Free items
Which of the following is a service commemorating the deceased with the body present?
Funeral Ceremony
Which of the following are goods which are sold or offered for sale directly to the public for use in connection with funeral services?
Funeral goods
Which of the following is defined as any person, partnership, or corporation that sells or offers to sell funeral goods and funeral services to the public?
Funeral provider
Which of the following are services which care for the deceased or arrange, supervise, or conduct the funeral ceremony?
Funeral services
Which of the following is a printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices?
GPL
Which of the following is considered the "keystone" of the Funeral Rule?
GPL
When cost is first discussed, what is the first item the funeral director should provide?
General Price List
What is a ceremony commemorating the deceased at the place of final disposition?
Graveside service
What is the disposition of human remains by burial, without formal viewing, visitation, or a ceremony with the body present except for a graveside service?
Immediate burial
What is a printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering?
OBC PL
What is a container which is designated for placement in the grave around the casket including, but not limited to, burial vaults, grave boxes, and grave liners?
Outer burial container
What is the use of a single dollar amount used to identify the charge for a group or bundle of goods and or services?
Package Pricing
Which of the following is defined by the FTC as any individual, partnership, corporation, association, government, governmental subdivision or agency, or other entity?
Person
Which of the following is the correct format for the GPL?
Provider name, address, phone number, General Price List Caption, effective date, printed or type written
Which of the following is an example of a cash advance item?
Public transportation
What is the service of the funeral provider where the initial pick-up and preparation is done by another firm and accepted by the funeral home?
Receiving remains
A euphemistic term meaning "to lay to rest."
Repose
When working with railroad death benefits, what form may be substituted for the G-273?
SSA-721
Which of the following are basic services that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangement conference, planning the funeral, obtaining necessary permits, and placing obituary notices?
Services of funeral director and staff
Which of the following would be considered best practice regarding your staff? Think regarding the initial notification.
Stagger lunch breaks so no one has to eat at their desk.
Which of the following is an itemized written statement provided for retention to each person who arranges a funeral or other disposition?
Statement of Funeral Goods and Services Selected
There are three purposes for the existence of the FTC. One is to prevent anti-competitive practices in the market as an aid to consumers. Another is to maintain free and fair competition. What is the Third?
Take action against monopolies
Which of the following is required for customers who call a funeral provider asking questions?
Telephone price disclosure
Which of the following refers to the Federal trade Commission?
The Commission
Which of the following is considered the keystone of "the rule"?
The GPL
Please place the following in the correct order for the procession. Active Pall Bearers Answer 1 Correct Hearse Answer 2 Correct Minister's Car Answer 3 Correct Family Car Answer 4 Correct Lead Car
The correct answer is: Active Pall Bearers → 3rd, Hearse → 4th, Minister's Car → 2nd, Family Car → 5th, Lead Car → 1st
Please match the following Claimant's Form Answer 1 Correct Social Security Statement of Death by Funeral Director Answer 2 Correct Claim for Veteran's burial allowance Answer 3 Incorrect Application for Government headstone Answer 4 Correct Application for U.S. flag for burial purposes
The correct answer is: Claimant's Form → SSA-8, Social Security Statement of Death by Funeral Director → SSA-721, Claim for Veteran's burial allowance → VA 21-530, Application for Government headstone → VA 40-1330, Application for U.S. flag for burial purposes → VA 90-2008
You are working with the only surviving relative (niece) of a deceased adult. What statement is TRUE regarding the Social Security death benefit?
The death benefit cannot be claimed by this family.
Which item is placed at the entrance of the funeral home or other facility allowing attending visitors to sign?
Memorial Book
What is a ceremony commemorating the deceased without the body present?
Memorial service
What is the only fee which the customer cannot decline?
Non-Declinable service fee
When did the FTC Trade Regulation Rule for the funeral industry go into effect?
1984
What is the minimum requirement for burial at sea?
3 nautical miles
How many commissioners make up the FTC?
5
How long is the term for each commissioner on the FTC?
7 Years
According to the "Door to Door" rule, a purchaser has how long to change their mind for a full refund?
72 hours
According to your text, what percentage of initial contacts are made by telephone?
98%
What is the proper term for cards of recognition sent to friends for kindness shown to a deceased's family?
Acknowledgment Cards
Which of the following describes an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials?
Alternative Container
Which of the following is defined as an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining?
Alternative Container
Which of the following is a price list which may be prepared for use in certain limited situations such as children or infants?
Alternative Price List
___________________ is the disposition of human remains by burial, without formal viewing, visitation or ceremony with the body present.
An Immediate burial
__________________ is the placing of the dead human body in the ground.
Inhumement
Which of the following is a true statement regarding the GPL?
It must be given for retention
What is the method of price quotation by which each unit of service and/or merchandise is priced separately?
Itemization
Mrs. Smith has died. Her son James is 26 years old and has been disabled since he was injured at work two years ago. Which of the following is true regarding the lump sum benefit?
James is not eligible for the lump sum benefit.
What are statements required by the Rule which cannot be modified or edited and must appear in a clear and conspicuous manner?
Mandatory disclosures
Which of the following is true of FTC disclosures?
They must be in a clear and conspicuous manner.
What are funeral goods consumers purchase from a source other than the price list/funeral providers offer?
Third party merchandise
