Casper

Avoid These Errors When Answering Behavioral Questions

i. Don't provide vague answers that include generalizations without any reference to a specific situation. DO GIVE SPECIFIC EXAMPLES ii. Don't respond with theoretical (vague) answers. DO STATE WHAT YOU ACTUALLY DID iii. When responding to potentially negative situations, BE TACTFUL AND SENSITIVE with individual involved, DON'T CRITICIZE as this takes away from the strength of the answer iv. If you're unable to come up with an example, do the best that you can. If an example pops into your mind later during the interview, you can always come back to the question. When the interviewer asks, "Do you have any questions for me?" you can respond with "Before I ask you a few questions, do you mind if I elaborate on one of my earlier answers?"

Meaningful Experience #4

1. Handled situation poorly: Cedar Creek Dr. Bruan would question how I handled tasks, reprimand in front of others, expected me to know certain things I hadn't been trained on action: discussed with - Dr. Chastain after heard from others and addressed it with Dr. Braun, She started being nice Learn: address issues earlier to alleviate her stress as well my own o handled a stressful situation poorly o had to build rapport quickly with someone under difficult conditions o were able to successfully work with another person, even when you didn't like them personally o said something or did something and then later realize it was wrong o encounter you had with someone that was unpleasant and how you handled it

VIDEO QUESTION TIPS

· Have good lighting and good internet (possibly hard wire) · DRESS UP be PROFESSIONAL BUT COMFORTABLE. YOU WILL BE SITTING FOR 2 HOURS · Speak loud enough and articulate · Note words you repeat and write then down - speak slower · Manage stress - there are questions you will struggle - they can't affect future questions · Practice appearance, dress, stature, hand gestures (not too much). Record yourself and ask others for feedback (pauses, face...etc.) · YOU NEED TO LOOK AT THE CAMERA AND NOT THE SCREEN. RECORD YOUR TEST RESPONSES AND LOOK FOR WORDS YOU REPEAT OVER AND OVER AGAIN WITHOUT A REASON - PUT ON A STICKY NOTE - THEY INTERRUPT THE FLOW OF YOUR ANSWER. EVALUATORS WILL WATCH YOUR RESPONSES OVER AND OVER AGAIN AND WILL PICK UP ON THEM. YOU CAN ELIMINATE THESE BY PRACTICING. HAVE OTHERS WATCH YOUR VIDEOS FOR FEEDBACK. STRESS SHOULD BE MANAGED, WHEN I TALK I TALK SLOWER AND DON'T RAMBLE. DON'T LET ONE BAD RESPONSE SPOIL THE REST OF YOUR RESPONSES. KEEP GOING!!! · HOW TO EXECUTE WHAT YOU PREPARED FOR- TAKE A FEW DEEPS BREATHS BEFORE · Use outlook photo booth it has a timer - look at the camera to appear you are looking at the reviewer · Record your responses for evaluation by others

USE CONDITIONAL STATEMENTS

· If/Then) As they are like cheat codes for ethical dilemmas because they let you create your own criteria for answering questions, while also showing yourself as someone who can think ahead and anticipate different outcomes.

APPEAL TO A HIGHER AUTHORITY

· In some ethical dilemmas, you can escape or skirt the decision-making process by calling upon some higher authority. There's a reason why we have laws as a society and why we have bosses in the workplace. We need strict rules and arbiters of the system so that we can navigate these grey ethical areas that present themselves. Sure, you want to explore all other options first. But in some cases, you won't be left with that many choices. Don't use these higher authorities as a cop-out, but definitely call upon them when appropriate.

DON'T MAKE EXCEPTIONS TO OR BREAK THE RULES

· It won't make you look empathetic; it will look like you can't uphold rules and responsibilities. Compromise is good, but not at the expense of breaking rules, laws, or codes as they are in place for a good reason

ACTIVELY FIGHT AGAINST MAKING ASSUMPTIONS

· Part of what makes ethical dilemma questions tricky is their missing information. They don't usually give you everything you need to know to make a clear decision. In fact, it's often more about what's unsaid than what's said. The prompts might be trying to lure you into the trap of the assumptions they're operating under. For example, our friend Steve might be going through a difficult financial situation (despite the evidence of the Beats headphones, which were perhaps a gift). Even if some possibility seems unlikely or extreme, you can't make any assumptions. For all you know, there's a deep, terrible root to the much smaller problem in front of you. With this in mind, you must remain non-judgmental and non-assumptive at all times; give people the benefit of the doubt and offer them a safe, non-accusatory space to share personal struggles.

QUESTION RESPONSE STRUCTURE

· SET INTRO AND CONCLUSION SENTENCES - THEN THINK ABOUT THE MIDDLE, AND SWITCH IT OUT FOR EVERY SCENARIO o Example intro sentence: This is a difficult situation, and I would approach it in a non-biased manner. Then state problem and present both sides. End it with: I would do XX because the pros of the situation outweigh the cons of the situation. (initially change this verbiage) o Intro: In this situation the conflict is between X and Y o CONCLUSION SENTENCE EXAMPLE: I will prioritize the well being of X and Y by doing this>>>>>> o It's always good to say you NEED TO GATHER MORE INFORMATION - THIS NEW INFORMATION COULD CHANGE YOUR DECISION!!!! o It's always good to INVOLVE MORE PEOPLE IN THE SITUATION - WORK WITH OTHERS!!!! o SHOW THE EVALUATOR YOU CAN CONSIDER BOTH SIDES § PROVIDE A PLAUSIBLE EXPLANATION ABOUT WHY THE PERSON DID WHAT THEY DID AND ALSO WHY THEY SHOULD NOT HAVE DONE WHAT THEY DID - SHOWS OPENMINDEDNESS o THE EVALUATORS DON'T LIKE YOU BEING ON THE FENCE OR INDECISIVE - YOU ACTUALLY HAVE TO GIVE AN ANSWER

IMPORTANT TIPS TO REMEMBER

· Spelling and grammar matter · Typing fast and accurate is important · Can reuse the same personal stores for different prompts/questions · THERE IS A SPECIFIC "CONSTRUCT" THAT EACH QUESTION IS TESTING, AND YOU ONLY GET POINTS IF YOUR ANSWER REFLECTS THAT CONSTRUCT. · Consider both sides of a situation · Don't break any rules or laws · Always reach a definitive resolution that is in favor of both parties · Be fair, professional, and equitable · Use the people's names in your responses · Jot down important fact of the scenarios to use in your responses · Try to avoid leaving empty spaces/questions · They are "somewhat" lenient on typing due to the time restraints --You will get 2-3 breaks - get water, calm down, use restroom o ONE BAD QUESTION IS NOT A WHOLE BAD TEST · It's not just about WHAT you do, but HOW you do it (tact, word choice, qualifying statements) -Review your answers and how you can make them better -Compile practice question and practice your answers.

Meaningful Experiences to Draw On

· Write down 5 of your most meaningful experience. Something that you learned a lot from and can talk about for hours. Make sure they reflect something that you learned. If doesn't have to be earth shattering ex: a sport you played. These are the experience you will fall back on whenever there is nothing to write about. The logic behind it is that are different evaluators, and they don't know what example you have already used. You can keep using these scenarios and don't waste time on each new scenario. Look at the Casper 10 key characteristics and pick scenarios that best show those.

ANSWER TIPS

· You can't just say you are empathetic - what will you do to demonstrate that o If a customer comes into the store screaming - you can't say you empathize with them you have to talk to the customer in an empathetic manner - figure out how to help the customer and apologize (what would you do in real life and put yourself in these situations if you were "in charge" and defuse the situation) o Make sure you are genuine, show your personality o How do you remain professional (stay calm and apologize), I will not be judgmental is not enough must explain how o State you will follow up in certain cases - let the vent, acknowledge their frustration, state you are working with them to resolve the situation · It's not just about WHAT you do, but HOW you do it (tact, word choice, qualifying statements) ** You may get a situation question with a follow up reform question.

Meaningful Experience #5

1. Disappointed in your performance - blood draws o were disappointed in your performance o performance did not meet your professor's or supervisor's expectations. What happened? How did you handle the situation o made a mistake and what happened afterwards o difficult situation you encountered in your clinical experience and how you handled it

Situation Judgement Questions (I3P) SENTENCE STRUCTURE

Issues, Impact, Information, Potential approaches/solutions (IF/THEN) *can go in any order respond with empathy, ask for more information, problem solve, don't jump to a solution - go through these different steps

4 Principles of Health Care Ethics

1. AUTONOMY: Respect a person's freedom to choose what is right for them (INDEPENDENT THINKING, SET OWN DEADLINES OR SCHEDULES, WITHOUT ASSISTANCE FROM OTHERS) 2. NON-MALFICENCE: Do no harm 3. BENEFICENCE: All choices for people are made with the intent to do good 4. JUSTICE: Treat and provide care fairly to all people

Meaningful Experience #6

1. Above and beyond - handling all the positive fecal test to get done what nobody else wants to do (call to see if pet having diarrhea - treatment plan and when retested, explain medications and info on parasite and then document in file and prep medications. o had to go above and beyond the call of duty in order to get a job done · helped improve a process

Personal Questions

1. Ask for your personal perspective of personal issues or perspectives: In your opinion... Coffee Shop scenario: your roommate Phoebe rushes into your room. "You won't believe what just happened at work! My boss just said that he's had several complaints about my work at the coffee shop. I just know that Monica was the one who complained. She's had it out for me since day one. I want to call her right now and let her have a piece of my mind. What do you think I should do?" · With empathy. "Oh my gosh, Phoebe, that sounds awful. I'm so sorry you're having to deal with this." · With more information. "Before you call her, let me ask you a few questions. Is there any chance it could have been somebody else at work who complained?" · With caution. "You need to be careful Phoebe, because this could affect your job and your relationship with your co-workers." · With creativity. "Instead of just calling Monica to complain, maybe you could start by calling your other co-workers and see if they had any more information or thoughts. Or you could ask for feedback from your boss to see if he had suggestions for improvement. That would help you figure out what to do next no matter who submitted the complaint." a. EX: What qualities make for a good teammate?

The Big Questions

1. Challenging because they are broad in scope and profound - In your opinion why are... a. EX: IYO why are some teams so great. (coffee shop scenario)

Meaningful Experience #2

1. Cheer practice lady fell in shower o a time when you motivated others o when you showed initiative and took the lead o being responsible helped others

Situation Judgement Questions

1. How would you respond/react or what would you do? a. I3P Approach: Issues (verbalize issue at play to understand and then write them down ex: confidentiality, personal boundaries, work/life balance, feedback), Impact (who or what will be impacted by scenario or resolution ex: individual, family, supervisor, company) considering all parties involved, Information: describe info you are seeking, don't jump to conclusions, helpful to obtain more info, how to seek information, potential approaches/solutions: hardly ever A or B variables involved, important to provide more than 1 approach (no perfect answer) if/then statements - can go in any order respond with empathy, ask for more information, problem solve, don't jump to a solution - go through these different steps. i. Scenario - Daphne paid deposit after Natalie agree to go on trip, Natalie said she no longer could go and would not pay since the trip is still 3 months away Daphne could find someone else ii. Weak Response: Daphne said Natalie needs to pay since she made a commitment and it was the right thing to do, doesn't matter if 3 months away iii. Strong Response: Challenging situation issues of reliability fairness honoring one's commitment, impacting money and friendship, get add'l info from Natalie on why she can't go/afford, if she found out there were financial problems, maybe another way to honor commitment, find a replacement or setting up a payment plan iv. Strong Response: II - Find out reasons for backing out, commitments can be challenging, maybe contribute in another way, if changed mind explain commitment v. Strong Response: III Don't jump to conclusions, there may be several reasons she backed out could impact both finances and friendship, if found out financial issues, other ways to earn money maybe taking other shifts at work, explain commitment vi. Strong Response IV: What do we owe friends, commitments, values, impact values and friendship, problem solve with Natalie on how to pay money, respectfully ask her to meet her commitment or contribute in some other way GIVE PEOPLE THE BENEFIT OF THE DOUBT IN SETTING OF CASPER EXAM- VERBALIZE OR WRITE DOWN WORDS ABOUT EMPATHY AND RESPECT...etc (10 factors)

Reform Questions:

1. How you would make improvements or reforms? Develop new policies, change practices, or what could you do to prevent conflicts in future. IGT framework: information, goals, and tie back to scenario a. IGT framework: Information, Goals, Tie back to scenario i. Scenario: You are called to the nursing station, visitor arrived 1 hours after they are over and can't see her grandfather - 3 different questions · Situational: What would you say to colleagues in this situation · Reform: (Zoom out and look from a policy/systemic lens (How would you prevent this situation from happening in the future ii. Create a new visitor policy - talk to all stakeholders, nurses, dr. admins, security, families - how to obtain info: mtgs, surveys, town hall feedback iii. Learn from others - speak to admins at other hospital on their policies iv. If typing only 3-5 sentences Casper is looking for what you can type in 90 seconds, if video you have 1 minute and makes easier can touch on more fully v. Then tie your response back to the scenario - Once we develop the policy make it visible post elevator, nursing station and prominently on the website vi. Family member thinks policy too restrictive and upset she was outside the policy. vii. Strong Response: I would work to create a policy to help support patients and families during very difficult time also allowing the highest possible medical care and hospital security. I would start by survey patients, family, nurses, physicians and security to get feedback on the new policy. . Once final, I would be sure to have it prominently posted on all floors, elevators, hospital web site and provided to every visitor and patient. b. Goals to policy - verbalize them: to create one that allows highest medical care by physicians, nurses and support family members and consider security

Sample Casper Prompt:The following skills are deemed essential for success in many professional environments: collaboration, communication, problem solving, empathy, motivation, and self-awareness.

1. Please select what you view as the three most important skills listed above. ANSWER: First and foremost I would select empathy as we should always prioritize understanding others and their feeling. Next, I would choose collaboration as without everyone working together toward a common goal it would be difficult to reach success. Finally, motivation would be key as success isn't always easy to reach without everyone giving their all. 2. Please select what you view as the three least important skills listed above. ANSWER: Although, thes 3 item are still very important I believe they play supporting roles in success to the 3 items above. Part of self awareness is being motivated and therefore can be achieved through that skill. Since communication can also be accomplished through collaboration I would say it is a less important trait. I have put problem solving in this category as I feel with utilizing the 3 most important skills above a successful outcome could be reached. 3. Discuss a time you acted professionally. ANSWER: At my current vet clinic, I have taken the responsibility of addressing positive fecal results. I realized my coworkers were overworked and didn't feel comfortable relaying this information to the pet owners. Through our collaboration I took on the time sensitive part of the process contacting the owners and my coworkers fill the prescriptions as time allows. This process is now working better for everyone including the owners who get their pet update in a more timely manner.

5 MAIN CATEGORIES OF QUESTIONS

1. Situation Judgement Questions: I3P Approach Information, Issues, Impact, potential approaches/solutions 2. Reform Questions: IGT framework: Information, Goals, Tie back to scenario 3. Personal Questions: Ask for your personal perspective and situation 4. Behavioral Interview Questions: past behavior helps to predict future behavior · S - Situation (Describe the situation in detail.) · T - Task (What was the task or obstacle?) · A - Action (What action did you take?) · R - Result (What was the result?) L - Lessons learned 5. The Big Questions: Challenging because they are broad in scope and profound

Meaningful Experience #3

1. Switched major from PA to Pre-Vet -stressful situation college o worked effectively under a great deal of pressure o stressful situation you encountered in college and how you handled it o major challenges you've faced in your college career o a situation that required a number of things to be done at the same time. How did you handle it? What was the result?

5 Things to REMEMBER

1. USE THE "PPRDJ" STEPS Tackling CASPer prompts is much easier when you have a set of reliable steps to draw upon that can apply to any situation. PPRDJ stands for "problem, perspective, responsibility, decide, justify." Basically, you should identify the problem, show that you understand both perspectives of the conflict, state what your responsibility is due to your position, make a decision on what you are going to do, and justify it. 2. DON'T BE THE EXCEPTION TO THE RULE In real life, we make exceptions for people all the time (often for good reason), but you CANNOT afford to do this on the CASPer. No, it won't make you look empathetic; it will make you look like a pushover who cannot uphold rules and responsibility. Compromises are good, but not at the expense of breaking an established rule, law or code that's in place for a good reason. 3. USE IF/THEN CONDITIONAL STATEMENTS It's good to use conditional statements in your CASPer answers. For example: She should ask Steve if he is having any financial issues. If he is, then she could offer him some resources to get back on his feet. These conditional statements are like a cheat code for ethical dilemmas, because they let you create your own criteria for answering the question, while also showing yourself as someone who can think ahead and anticipate different outcomes. 4. APPEAL TO A HIGHER AUTHORITY In some ethical dilemmas, you can escape or skirt the decision-making process by calling upon some higher authority. There's a reason why we have laws as a society and why we have bosses in the workplace. We need strict rules and arbiters of the system so that we can navigate these grey ethical areas that present themselves. Sure, you want to explore all other options first. But in some cases, you won't be left with that many choices. Don't use these higher authorities as a cop-out, but definitely call upon them when appropriate. 5. ACTIVELY FIGHT AGAINST MAKING ASSUMPTIONS Part of what makes ethical dilemma questions tricky is their missing information. They don't usually give you everything you need to know to make a clear decision. In fact, it's often more about what's unsaid than what's said. The prompts might be trying to lure you into the trap of the

Meaningful Experience #1

1. USF Dance Team: starting and ending program o displayed teamwork o showed initiative o did everything you could, and the outcome was still a failure o were forced to make an unpopular decision o others working with you disagreed with your ideas. How did you handle it o worked in a group and it did not go smoothly o interacted with people who held different views than you did o tried your hardest but you failed o worked with a team and overcame an obstacle

Example Scenario Situational Judgement (How would your respond/react, what would you do?)

1. Your friend Phoebe calls you upset as she works at a coffee shop and her boss pulled her aside and said there have been complaints made about her not doing her job and she knows Monica is the one complaining about her, and I feel like I want to pick up the phone and give her a piece of my mind. What do you think I should do? a. Empath: OMG that is so upsetting and sorry you are going through this. Ask for more information. State you wonder if Monica was actually the one who made the report. Do you think it could have been someone else. Problem Solve - are there any other options did something else happen? Is there another approach. Maybe you should call Monica up and ask some questions, before give her your response. b. When answering your approach the same way: a framework approach below: THINK ABOUT RESPONSE FOR 30 SECONDS AND THEY TYPE 90 SECONDS FOR EACH OF THE 3 QUESTION RESPONSES. c. I3P (no particular order) approach: Issues, Impact Information, and Potential Approaches i. Issues: verbalize the issue at play to clarify thought process, and demonstrate that you understand. Example: autonomy, confidentially, professional bounders, work/life boundaries, feedback ii. Impact: describe who or what will be impacted by your approach to scenario - it demonstrates respect and consideration for all parties involved. It could be on the individual, family, co-workers, supervisor, organization, society, financial impacts to tax payers...etc. Considering view points for all parties involved. iii. Information: Important to describe info you are seeking. These scenarios are nuanced for no right/wrong answer. Remember, don't jump to conclusion, always helpful to seek more information and how to get that information iv. Potential Approaches/Solutions: this is an exam, in real life hardly every a or b almost always a nuances approach with variables. Important to provide more than 1 potential approach. Use IF/THEN statements. If she called by boss, then???, if not, then I would recommend..... d. EXAMPLE: You are friends with both Daphne and Natalie they decided to take a trip together 3 months away. Daphne is making the trip arrangements and together they have decided to rent a house. Daphne confirmed with Natalie that she

Behavioral Questions

1. past behavior helps to predict future behavior - they ask how you have handles situations in the past. Tell me about a time when or Describe a situation that.... a. Tell me about a time you dealt with an unfair distribution of work b. What are your strengths and weaknesses c. STAR/Lessons Learned i. Use can use the acronym STAR to help you answer these questions: · S - Situation (Describe the situation in detail.) · T - Task (What was the task or obstacle?) · A - Action (What action did you take?) · R - Result (What was the result?) · L - Lessons learned What lessons did you learn from this experience? How have you applied these lessons? Or, how do you plan to apply these lessons to future situations?

Reliable steps to draw upon that can apply to any situation PPRDJ

Have a framework that works for you to help you organize your thoughts: Have key sentences ready - I will not be judgmental, I will gather additional information - repeat and be ready to type it out. · Problem: identify the problem · Perspective: show that you understand both perspectives of the conflict · Responsibility: state what your responsibility is due to your position (friend, colleague, superior, subordinate) · Decide: know what decision you are going to make and why · Justify: justify it

10 Main Criteria

MCCREEEPPS 1. Motivation - the reason or reasons one has for acting or behaving in a particular way. 2. Collaboration - the action of working with someone to produce or create something. 3. Communication - the imparting or exchanging of information or news - clear and concise to other 4. Resilience - the capacity to withstand or to recover quickly from difficulties; toughness. 5. Empathy - the ability to understand and share the feelings of another. 6. Equity - the quality of being fair and impartial.. 7. Ethics - moral principles that govern a person's behavior or the conducting of an activity. 8. Problem Solving - the process of finding solutions to difficult or complex issues. 9. Professionalism - the competence or skill expected of a professional. 10. Self-awareness - conscious knowledge of one's own character, feelings, motives, and desires.

Example Scenario (Fellow Surgeon smells of alcohol) - PUNNET SQUARE

SCENARIO: You are a surgeon. You present to the hospital at 7:30am to prepare for the day. As you are changing, a fellow surgeon - a friend of yours - enters the change room and they are acting strangely. You smell a slight scent of alcohol when they come close to you. You know that this surgeon is next in line to run the Department of Surgery at your hospital and will be making important decisions about funding and OR time in the very near future, and you have never seen them act this way before. WHAT DO YOU DO?The right thing to do here is probably pretty obvious: This surgeon should not be allowed to operate today and their superiors should be notified that he showed up to work intoxicated. But the test isn't just about whether or not you have the right answer, it's about sharing how you think, your values and your personality. So the way you break down this problem is as important as doing the ethical thing. APPROACH:The Punnet Square approach breaks down your approach to thinking about this question into decisions and outcomes. · Decision · Best Outcome Possible · Worst Outcome Possible Recommend to your friend that they not operate today and hope they listen. Don't report the incident. There are no issues in the OR and the surgery goes as planned. The patients to be operated on today experience adverse outcomes as a result of an intoxicated surgeon. Some may even die. There is an investigation and my own license to practice is taken away for not fulfilling professional duty to protect patients from harm. Report the incident to your superior and the professional College that governs physician behavior in your jurisdiction. The surgeon is not allowed to operate today. They are asked to undergo a review of their recent cases to ensure there is no pattern of unsafe behaviour. The surgeon gets involved with the help they need to deal with whatever led them to drink at work - a clear zone of zero tolerance for alcohol - and they return to work when ready, healthier than ever. No patients are harmed. The surgeon refuses to speak with me again for reporting the incident. They still somehow get the Department head job and make my life very difficult by limiting access to OR time. I have to change hospitals. When

Video Questions Criteria

There are 15 TOTAL QUESTIONS: 10 VIDEO BASED AND 5 WORK BASED 100-120 MINUTES TO COMPLETE · You will get 10 seconds to reach each question, 30 seconds to reflect on each prompt and 1 minute of recording your response · You will need to answer 3 questions in 5 minutes: read all 3 questions before you start answering the 1st one - they are similar and you may use one of the other questions in your first answer -ex: what would you do if your friend cheated on a test? Question #2 Would you tell the teacher? · Typing test.com or 10FastFingers- try to get speed to 75-85 wpm · Read up on ethical values: Beneficence, non-maleficence, autonomy, justice (these 4 values come up over again and you need to understand how to apply them). · To study build on more and more scenario and up to as much time as the actual test

Example Scenario Reform Question (How you would make improvements or reforms? Develop new policies or what could you do to prevent conflicts in future.)

a. You are called to ICU nursing station because your nursing colleagues are dealing with challenging situation - a patients granddaughter arrived 1 hr after visiting hours ended and upset - she was told it was over and can't see grandfather i. What would you say to your nursing colleagues (situational) ii. How would you prevent the situation in future (reform) - looking at it from a larger lens - breakdown into 3 parts: information, goals, tie back to scenario 1. Information: create a new visitor policy, talk to the stakeholders (nurses, admins, security, doctors), how to obtain information (surveys, meetings) learn from others, speak to admins at other hospital how their policy is working 2. If typing response 3-5 sentences to answer questions - Casper is not looking for a full response but rather what you can type out in 90 seconds. If it is a VIDEO response you have 1 MINUTE which makes it easier. You can touch upon these items more fully. 3. Goals: what are the goals, verbalize them my goal in creating this policy is allowing highest level of care and security while supporting patients and family members during a difficult time. 4. Scenario - what was a particular concern - upset patience for visitor policy: Once we develop the policy I make sure it is visible and post in elevator and nursing station and on the website. 5. How would you prevent visitor from becoming upset. N typed response (3-5 sentences): I would work to create a policy that helps support patients during a very difficult time while also allowing for the highest medical care and hospital security. I would start by surveying patients, doctors, nurses, security, patients ,and family members to get feedback on our existing policy. Once we have the policy finalized, I would make sure it is prominently posted on all floors, the hospital website and elevators and a copy provided to patients and visiting family members.

Example Ethical Scenario

o Ethical Scenario - You see your friend cheating on their history test using their phone acknowledge this is an ethical dilemma: § GOOD RESPONSE: § IDENTIFY THE CONFLICT: In this situation, the conflict is between the well being of my friend and the rules surrounding the academic code of conduct involved in taking tests as well as the class itself. § STATE YOU WILL GATHER MORE INFORMATION AS TO NOT MAKE ASSUMPTIONS: I am going to gather more information without making assumptions by approaching my friend in a non-confrontation manner and telling him about my observation to verify whether or not he was cheating. § SHOW EMPATHY: I know the education system is very stressful because if you want to pursue further education, you need to get good grades. If my friend was unprepared, he may have felt forced to cheat and that's why he was put in this situation and I can empathize with that. § SHOW BOTH SIDES IN AN UNBIASED MANNER: On one hand, this is my friend we are talking about and he may have not had enough time to study because of something else happening at home or outside of school. They may have felt pressured to cheat because they did not trust their own knowledge enough and still wanted to § get that good grade. On the other hand, since they cheated, their actions are very unfair to the rest of the class as it violates our academic code of conduct. It also violates the integrity of the test. § YOU CAN USE THE PRINCIPLES APPROACH: The principle of justice is a fact in this scenario because my friend is cheating which give them an unfair advantage over the class. § NOW YOU MUST COME TO A FIRM DECISION AND MAKE A STANCE - HOWEVER YOU CAN USE THE IF/THEN FRAMEWORK: it shows the evaluator that you consider hypothetical situation and also shows a long-term solution by following up with your friend.In this scenario, I would tell my friend to come clean to the teacher and tell them that he cheated on the test. IF he agrees, I would offer to go with him to talk to the teacher to vouch for his honesty in an attempt to reduce the consequences given to him as a result of cheating on the test. on the other hand, if he does not agree to go to the teacher, i would have no choice but to report him only because I have to