CH 13 Quiz

As the team member overseeing and gathering information from the Community Manager and Driver Operations Manager, which maintenance role best describes the role for the General Manager?

coordinator

Kira allowed the conflict between Blake and Sarah to turn

dysfunctional.

If a Driver Operations Manager was to utilize her analytics skills on a team, what role would that person most likely fulfill?

evaluator

Ryan Graves was formerly responsible for developing new teams to start operations in new cities. These teams can best be described as which of the following?

formal and work teams

5 stages of group development (Tuckman's)

1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

5 conflicting handling styles

1. avoiding 2. obliging 3. dominating 4. compromising 5. integrating

8 ways to build effective teams

1. collaboration 2. trust 3. performance goals and feedback 4. motivation through mutual accountability & interdependence 5. team composition 6. roles: how team members are expected to behave 7. norms: unwritten rules for team members 8. effective team processes

3 kinds of conflict

1. personality 2. intergroup 3. cross-cultural

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?

She is playing a task role.

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.

forming; storming

Ramon portrayed which of the following team roles?

harmonizer

The three Uber employees in leadership roles for each city are considered a team rather than a group because they purposefully

have complementary skills.

For Melanie Curtin's team, which has their all-team meetings via Skype, which of the following are most important?

information and skills

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

true

Today, teamwork is considered the cornerstone of future management.

true