Ch. 2
What is an example of a slogan?
"Just Do It" serves both as a catchphrase for Nike and as a way of telling employees what is expected of them.
What is an example of a ceremony?
Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.
Invisible culture
Expressed values, underlying assumptions and deep beliefs
What is an example of Economic dimension?
Fox News projected that Hurricane Michael would cause $30 billion in damage over the course of its run.
What is an example of a hero?
In your company, people talk about owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.
natural dimension
Includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.
External and Stability culture
Involvement culture
Involvement culture
a culture that places high value on meeting the needs of employees and values cooperation and equality
Hero
a figure who exemplifies the deeds, character, and attributes of a strong culture
Visible Culture
artifacts, such as dress, office layout, symbols, slogans, ceremonies
Internal environment
includes elements within the organization's boundaries, such as employees, management, and corporate culture
Task environment
includes entities that directly affect a firm on a constant basis and include competitors, suppliers, and customers
Legal-political dimension
includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior
Organizational ecosystems
includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive
General environment
indirectly influences all organizations within an industry and includes five dimensions
International dimensions
the external environment represents events originating in foreign countries, as well as opportunities for U.S companies in other countries.
Culture
the set of key values, beliefs, understandings, and norms shared by members of an organization.
consistency culture
values and rewards a methodical, rational, orderly way of doing things
What is true about organizational culture?
-Employees may be unaware of the underlying assumptions that guide an organization's culture. -The actions managers take can change a company's culture -Culture can create a competitive advantage for a company
What can managers do to shape an organization's culture?
-Over-communicate company values -Establish a vision for the company -Reward employees when they act in accordance with the company's vision
What is an example of a boundary-spanning role?
A little league baseball coach sends out a survey to parents to find out how satisfied they are with the program.
Achievement culture
A results-oriented culture that values competitiveness, personal initiative, and achievement.
Internal and flexibility culture
Achievement culture
External and Flexibility culture
Adaptability culture
Symbol
An object, act, or event that conveys meaning to others.
Internal and Stability culture
Consistency culture
Ford Motor company and russian auto maker sollers formed a _________, Ford-Sollers, to manufacture and sell Ford vehicles in Russia, with both companies having a 50 percent equity stake.
Joint venture
Boundary spanning
Links to and coordinates the organization with key elements in the external environment.
What is an example of sociocultural dimension?
People moved from Florida to northern states such as michigan to avoid future hurricanes.
Due to an upwelling of public fear, cities across the country pass laws imposing taxes on and implementing inspections of any business that allows certain dog breeds, like Rottweilers and pit bulls, on its premises. Is an example of what type of company environment?
Political-legal, competitors, task environment
What is an example of natural dimension?
The U.S. Fish and wildlife services sent investigators to St. Vincent Island to see if they could find any trace of red wolves and other endangered wildlife after the storm.
What is an example of a merger?
United airlines buys continental airlines to create one airline company with more than 87,000 employees.
what is an example of joint ventures?
Walmart recently teamed with Bharti Enterprises, Inc. to create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels.
The organization is accomplishment oriented, with the focus on competition and getting jobs done.
What is an example of achievement culture?
The organization is dynamic and changing, where people take risks.
What is an example of adaptability culture?
The organization is stable and structured, with clarity and established procedures.
What is an example of consistency culture?
The organization is very personal, much like an extended family.
What is an example of involvement culture?
In an example of _________, many companies lobby the U.S federal government through the U.S. chamber of commerce, an interorganizational partnership.
boundary spanning
adaptability culture
characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses
Organizational environment
consisting of both task and general environments, includes all elements existing outside the boundary of the organization that have the potential to affect the organization
Managers create and sustain adaptive high-performance cultures through...
cultural leadership
A so-called B2B company sells products to other businesses, which are its __________.
customers
Task Environment
customers, competitors, suppliers, labor market
Cultural leaders
define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions
Sociocultural dimensions
demographic characteristics as well as the values and customs of a society
As part of thinking about the __________, managers track the consumer price index, manufacturing and retail inventory levels, and consumer confidence measures.
economic dimension
Internal Environment
employees, culture, management
strategic issues
events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives
Laws such as the Affordable Care Act and technologies such as mobile apps are components of CVS Health's __________ the company's customers are not.
general environment
Story
is a narrative based on true events, which is repeated and sometimes embellished upon to emphasize a particular value
Joint venture
is a strategic alliance or program by two or more organizations.
High-performance culture
managers emphasize both values and business results
Merger
occurs when two or more organizations combine to become one
Technological dimension
of the general environment includes scientific and technological advances in society
Competitors
organizations within the same industry or type of business that vie for the same set of customers
Customers
part of the task environment and include people and organizations that acquire goods or services from the organization
ceremonies
planned activities at special events, to reinforce company values
Suppliers
provide the raw materials the organization uses to produce its output
Economic dimension
represents the general economic health of the country or region in which the organization operates
Labor market
represents the people available for hire by the organization
At the Wedge Natural Co-op in Minneapolis, employees talked about how the long-time general manager had fired almost the entire staff when he took over because they did not show the work ethic he required. This ___________ reinforced the idea that, though it had grown out of the hippie culture of the 1970s, the food co-op was a serious business that delivered great customer service and made money for its member-owners.
story
slogan
such as Disney's "The happiest place on earth," succinctly expresses a key corporate value
General Environment
technological, natural, sociocultural, economic, legal/political, international