Ch. 2

What is an example of a slogan?

"Just Do It" serves both as a catchphrase for Nike and as a way of telling employees what is expected of them.

What is an example of a ceremony?

Every year, the entire company gathers to watch employees with 25 years of service get a gold watch, showing that the company values loyalty and length of service.

Invisible culture

Expressed values, underlying assumptions and deep beliefs

What is an example of Economic dimension?

Fox News projected that Hurricane Michael would cause $30 billion in damage over the course of its run.

What is an example of a hero?

In your company, people talk about owen, the auto mechanic who stripped an entire car to find an electrical problem, as a role model for everyone to follow.

natural dimension

Includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

External and Stability culture

Involvement culture

Involvement culture

a culture that places high value on meeting the needs of employees and values cooperation and equality

Hero

a figure who exemplifies the deeds, character, and attributes of a strong culture

Visible Culture

artifacts, such as dress, office layout, symbols, slogans, ceremonies

Internal environment

includes elements within the organization's boundaries, such as employees, management, and corporate culture

Task environment

includes entities that directly affect a firm on a constant basis and include competitors, suppliers, and customers

Legal-political dimension

includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior

Organizational ecosystems

includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive

General environment

indirectly influences all organizations within an industry and includes five dimensions

International dimensions

the external environment represents events originating in foreign countries, as well as opportunities for U.S companies in other countries.

Culture

the set of key values, beliefs, understandings, and norms shared by members of an organization.

consistency culture

values and rewards a methodical, rational, orderly way of doing things

What is true about organizational culture?

-Employees may be unaware of the underlying assumptions that guide an organization's culture. -The actions managers take can change a company's culture -Culture can create a competitive advantage for a company

What can managers do to shape an organization's culture?

-Over-communicate company values -Establish a vision for the company -Reward employees when they act in accordance with the company's vision

What is an example of a boundary-spanning role?

A little league baseball coach sends out a survey to parents to find out how satisfied they are with the program.

Achievement culture

A results-oriented culture that values competitiveness, personal initiative, and achievement.

Internal and flexibility culture

Achievement culture

External and Flexibility culture

Adaptability culture

Symbol

An object, act, or event that conveys meaning to others.

Internal and Stability culture

Consistency culture

Ford Motor company and russian auto maker sollers formed a _________, Ford-Sollers, to manufacture and sell Ford vehicles in Russia, with both companies having a 50 percent equity stake.

Joint venture

Boundary spanning

Links to and coordinates the organization with key elements in the external environment.

What is an example of sociocultural dimension?

People moved from Florida to northern states such as michigan to avoid future hurricanes.

Due to an upwelling of public fear, cities across the country pass laws imposing taxes on and implementing inspections of any business that allows certain dog breeds, like Rottweilers and pit bulls, on its premises. Is an example of what type of company environment?

Political-legal, competitors, task environment

What is an example of natural dimension?

The U.S. Fish and wildlife services sent investigators to St. Vincent Island to see if they could find any trace of red wolves and other endangered wildlife after the storm.

What is an example of a merger?

United airlines buys continental airlines to create one airline company with more than 87,000 employees.

what is an example of joint ventures?

Walmart recently teamed with Bharti Enterprises, Inc. to create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels.

The organization is accomplishment oriented, with the focus on competition and getting jobs done.

What is an example of achievement culture?

The organization is dynamic and changing, where people take risks.

What is an example of adaptability culture?

The organization is stable and structured, with clarity and established procedures.

What is an example of consistency culture?

The organization is very personal, much like an extended family.

What is an example of involvement culture?

In an example of _________, many companies lobby the U.S federal government through the U.S. chamber of commerce, an interorganizational partnership.

boundary spanning

adaptability culture

characterized by values that support the company's ability to interpret and translate signals from the environment into new behavior responses

Organizational environment

consisting of both task and general environments, includes all elements existing outside the boundary of the organization that have the potential to affect the organization

Managers create and sustain adaptive high-performance cultures through...

cultural leadership

A so-called B2B company sells products to other businesses, which are its __________.

customers

Task Environment

customers, competitors, suppliers, labor market

Cultural leaders

define and articulate important values that are tied to a clear and compelling mission, which they communicate widely and uphold through their actions

Sociocultural dimensions

demographic characteristics as well as the values and customs of a society

As part of thinking about the __________, managers track the consumer price index, manufacturing and retail inventory levels, and consumer confidence measures.

economic dimension

Internal Environment

employees, culture, management

strategic issues

events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives

Laws such as the Affordable Care Act and technologies such as mobile apps are components of CVS Health's __________ the company's customers are not.

general environment

Story

is a narrative based on true events, which is repeated and sometimes embellished upon to emphasize a particular value

Joint venture

is a strategic alliance or program by two or more organizations.

High-performance culture

managers emphasize both values and business results

Merger

occurs when two or more organizations combine to become one

Technological dimension

of the general environment includes scientific and technological advances in society

Competitors

organizations within the same industry or type of business that vie for the same set of customers

Customers

part of the task environment and include people and organizations that acquire goods or services from the organization

ceremonies

planned activities at special events, to reinforce company values

Suppliers

provide the raw materials the organization uses to produce its output

Economic dimension

represents the general economic health of the country or region in which the organization operates

Labor market

represents the people available for hire by the organization

At the Wedge Natural Co-op in Minneapolis, employees talked about how the long-time general manager had fired almost the entire staff when he took over because they did not show the work ethic he required. This ___________ reinforced the idea that, though it had grown out of the hippie culture of the 1970s, the food co-op was a serious business that delivered great customer service and made money for its member-owners.

story

slogan

such as Disney's "The happiest place on earth," succinctly expresses a key corporate value

General Environment

technological, natural, sociocultural, economic, legal/political, international