Ch. 7 Quiz [Sys. Analysis]
This is an example of a web-based development environment.
.NET
A _____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity. a. user application b. user interface c. user query d. user configuration
A
A firm that offers outsourcing solutions is called a _____. a. service provider b. resource provider c. software provider d. subscription provider
A
A software package developed to handle information requirements for a specific type of business is called a(n) _____. a. vertical application b. asymmetric application c. horizontal application d. symmetric application
A
A(n) _____ is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application. a. usage model b. method model c. administrative model d. interpolated model
A
Building an application in a _____ environment can offer greater benefits, and sometimes greater risks, when compared to a traditional environment. a. web-based b. cloud c. multinational d. GUI
A
If a software package is purchased, consider a _____, which offers additional support and assistance from the vendor. a. supplemental maintenance agreement b. software license c. request for proposal d. fixed fee model
A
The _____ contains the prerequisites for the new system, describes the alternatives that were considered, and makes a specific recommendation to management. a. software requirements specification b. request for quoting document c. software license d. maintenance agreement
A
The _____ must include users, who will participate in the selection process and feel a sense of ownership in the new system. a. evaluation and selection team b. quality audit team c. development and testing team d. maintenance team
A
The _____ of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur. a. net present value (NPV) b. return on investment (ROI) c. acquisition process d. payback analysis
A
When software is purchased, a _____ is being bought that gives the purchaser the right to use the software under certain terms and conditions. a. software license b. fixed fee model c. supplemental maintenance agreement d. request for proposal
A
Which of the following is a software collection obtained from a vendor or application service provider? a. software package b. software cluster c. software aggregate d. software metric
A
_____ is a percentage rate that compares the total net benefits received from a project to the total costs of the project. a. Return on investment (ROI) b. Acquisition process c. Net present value (NPV) d. Payback analysis
A
_____ is an example of a nonprofit organization that publishes standards and reports for its members and the general public. a. The Transaction Processing Performance Council (TPC) b. The National Institute of Standards and Technology (NIST) c. Oracle d. Microsoft
A
In the context of in-house software development options, the choice between developing versus purchasing software often is called a _____ decision. a. build or buy b. subscription c. build or make d. transactional
A
A _____ describes the actual processes of entering, verifying, and storing data; the physical layout of data files and sorting procedures, the format of reports, and so on. a. qualitative design b. physical design c. logical design d. quantitative design
B
A _____ is a document that describes a company, lists the IT services or products needed, and specifies the features required. a. request for quotation (RFQ) b. request for proposal (RFP) c. return on investment (ROI) d. present net value (PNV)
B
A _____ measures the time a package takes to process a certain number of transactions. a. parameter b. benchmark c. middleware d. newsgroup
B
A software package that can be used by many different types of organizations is called a(n) _____. a. symmetric application b. horizontal application c. vertical application d. asymmetric application
B
In most large and medium-sized companies, a(n) _____ within the IT department is responsible for providing user support. a. planning center b. service desk c. evaluation team d. planning center
B
Regardless of the topics of interest, there are one or more _____, where people gather to meet, offer support, and exchange ideas. a. service desks b. newsgroups c. report generators d. benchmarks
B
The main reason for offshore outsourcing is to _____. a. manage operations only in one country b. lower bottom-line costs c. manage operations only in one country d. ship bulky raw materials
B
The software that a company's IT department makes, builds, and develops is called _____. a. indexed software b. in-house software c. external software d. internal software
B
Tom started the process of selecting a new system for the firm and he is weighing all of the various issues that need to be considered and the resources he has at his disposal as he makes this important decision. As Tom prepares to remove the field in his selection of a new system, he wants a quick refresher on the difference between a request for proposal (RFP) and a request for quotation (RFQ). If he needs a request for proposal (RFP), Simone will write it, and if he needs an RFQ, Marny is responsible for writing that. Which of the following is true? a. When Marny is tasked with the job, her output can involve outright purchase or a variety of leasing options. b. When Simone is tasked with the job, Tom already knows the specific product or service he wants and he needs to obtain price quotations or bids. c. RFPs and RFQs have very different objectives. d. An RFP that Simone writes is more specific than an RFQ Marny will write.
B
When companies acquire web-based software as a(n) _____, they can limit in-house involvement to a minimum. a. product b. service c. process d. outsource
B
When determining outsourcing fees, a _____ uses a set fee based on a specified level of service and user support. a. subscription model b. fixed fee model c. transaction model d. usage model
B
_____ determines how long it takes an information system to spend for itself through reduced costs and increased benefits. a. Net present value (NPV) b. Payback analysis c. Return on investment (ROI) d. Acquisition process
B
_____ is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction. a. Grid computing b. Cloud computing c. Mainframe computing d. Utility computing
B
_____ is the starting point for measuring the performance, accuracy, and completeness of the finished system before entering the systems design phase. a. Request for quoting document b. Software requirements specification c. Maintenance agreement d. Software license
B
_____ reduces the customer's need for software maintenance, operation, and support. a. Hardware as a Help b. Software as a Service c. Storage as a Solution d. Processing as a Product
B
This is a good way to measure relative performance of two or more competing products in a standard environment.
Benchmark testing
A _____ defines what must take place, not how it will be accomplished. a. physical design b. qualitative design c. logical design d. quantitative design
C
Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called _____, is changing the picture dramatically. a. Hardware as a Help b. Process as a Product c. Software as a Service d. Storage as a Solution
C
In a(n) _____, the web becomes an integral part of the application, rather than just a communication channel, and systems analysts need new application development tools and solutions to handle the new systems. a. quality-based system b. agent-based system c. Internet-based system d. file-based system
C
In the context of in-house software development options, a firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) _____. a. business process outsourcing (BPO) b. online service provider (OSP) c. value-added reseller (VAR) d. enterprise resource planner (ERP)
C
Priscilla is providing the junior analysts, in her firm, on the team with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding. Which of the following is a reason Priscilla would offer as a reason for in-house software development? a. The client is looking to spend the least possible time in implementation. b. The client wants to be able to use fewer technical development staff members. c. The client has a number of very distinctive security requirements. d. The client wishes to receive future upgrade from the vendors.
C
Tom started the process of selecting a new system for the firm and he is weighing all of the various issues that need to be considered and the resources he has at his disposal as he makes this important decision. Tom has two candidates for the new system. Which one of the following is a strategy he can pursue for making the final selection from among the two candidates? a. Be aware that some vendors limit their reference lists to satisfied clients, so mostly negative feedback should be expected from those firms. b. For vertical applications, use a demo copy to enter a few sample transactions in both. c. Consult websites maintained by consultants and software publishers with product references and links to vendors. d. Although benchmarking can predict project-specific results, benchmark testing is not a good way to measure relative performance of two or more competing products in a standard environment.
C
When determining outsourcing fees, a _____ has a variable fee based on the number of users or workstations that have access to the application. a. usage model b. fixed fee model c. subscription model d. transaction model
C
_____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet. a. Process as a Product b. Process as a Product c. Software as a Service d. Hardware as a Help
C
_____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis. a. Commission b. Subscription c. Outsourcing d. External provisioning
C
This can be viewed as an online Software as a Service (SaaS) and data environment supported by supercomputer technology.
Cloud computing
A(n) _____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee. a. software delivery service b. manufacturer outsourcing c. manufacturer outsourcing d. application service provider
D
A(n) _____ is a technique that uses a common yardstick to measure and compare vendor ratings. a. fixed fee model b. usage model c. subscription model d. evaluation model
D
IBM describes WebSphere as a software platform for _____ environments. a. integrated development b. integrated development c. business process outsourcing d. service-oriented architecture
D
In the context of in-house software development options, companies that develop software for sale are called _____. a. software distributers b. software stockers c. software dealers d. software vendors
D
Nearly _____ percent of total costs occur after the purchase of hardware and software. a. 15 b. 45 c. 95 d. 80
D
Priscilla is providing the junior analysts, in her firm, on the team with some real-world illustrations to explain some of the recommendations that they must be prepared to make to clients, based on what they have studied in their coursework, in order to solidify their understanding. Which of the following is a reason Priscilla will share with the new analysts, with regard to a client that wants to purchase a software package? a. The client has some existing technology in place whose requirements must be met by the new software. b. The client has unique business requirements that must be satisfied by this software application. c. The client wants to develop internal resources and capabilities. d. The client is looking for the lowest possible costs.
D
Some firms offer _____, which provide powerful web-based support for transactions such as order processing, billing, and customer relationship management. a. fixed outsourcing services (FOS) b. application service provider (ASP) c. outsource hosting provider (OHP) d. internet business services (IBS)
D
The _____ environment enhances interactive experiences, including wikis and blogs, and social networking applications. a. command-line b. Software as a Service c. outsourcing d. Web 2.0
D
Web-based software usually requires additional layers, called _____, to communicate with existing software and legacy systems. a. public domain software b. shareware c. freeware d. middleware
D
Which of the following is an example of a horizontal application? a. College applications b. Real estate firms c. Construction companies d. Accounting packages
D
Which of the following is true of a traditional systems development environment? a. Systems are developed and delivered in an Internet-based framework such as .NET or WebSphere. b. Systems are easily scalable and can run on multiple hardware environments. c. Internet-based development treats the traditional systems development environment as the platform, rather than just a communication channel. d. Many applications require substantial desktop computing power and resources.
D
Which of the following is true of a web-based systems development environment? a. Internet-based development treats the web only as a communication channel. b. Scalability of web-based systems can be affected by network limitations and constraints. c. Web-based solutions do not open complex security issues that should be addressed. d. Web-based software treats the software application as a service that is less dependent on desktop computing power and resources.
D
Identify a major web-based development environment. a. HP ArcSight b. Cisco's CSR c. Oracle DBA d. Microsoft's .NET
D
In addition to configuring software, the IT staff can create a _____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application. a. user manual b. user agent c. user story d. user interface
D
When companies use a _____, they already know the specific products or service they want and need to obtain price estimates or bids from vendors. a. net present value (NPV) b. return on investment (ROI) c. request for proposal (RFP) d. request for quotation (RFQ)
D
This is attractive to customers because it offers online data center support, mainframe computing power for mission-critical functions, and universal access via the Internet.
Internet Business Services (IBS)
This is a design that does not address the actual methods of implementation.
Logical design
This is another name for internet business services (IBS).
Managed hosting
This is a plan for the actual implementation of the system.
Physical design
Some user applications use this to allow users to design their own data entry forms.
Screen generators
This is like a contract that identifies what the system developers must deliver to users
Systems requirement document
This describes a second generation of the web that will enable people to collaborate, interact, and share information much more effectively.
Web 2.0