Ch. 9 psyc 3060

Which of the following statements about communication feedback is false? Feedback can be simple or complex Feedback is initiated by the receiver Feedback verifies whether the message was received Feedback verifies whether the message was understood Feedback can only be written or oral

Feedback can only be written or oral

In a _________ culture, if an employee asks a manager for a raise and the answer is going to be "no," the manager might instead say, "That could be difficult." low-context high-context closed collective patriarchal

high-context

Which of the following types of task interdependence has the most communication requirements? reciprocal interdependence pooled interdependence sequential interdependence nonverbal interdependence verbal interdependence

reciprocal interdependence

The __________ refers to an individual, group, or organization that is interested in conveying a particular message to another party. channel decoder receiver generator sender

sender

Which of the following is NOT a receiver-based barrier to communication? A receiver's translation differs from the original A receiver records the message for further review A receiver experiences information overload A receiver discounts a message based on speaker credibility. A receiver bases attention level on values

A receiver records the message for further review

__________ is a movement such as a gesture or expression that conveys information to others. Encoding language Sign language Verbal language Body language Noise language

Body language

Which of the following types of noise occurs when there is more than one way to interpret the sender's message? Semantics Jargon Audible Ambiguity Loss of transmission

Ambiguity

__________ is the process by which the receiver of a message interprets its meaning. Communication Encoding Feedback Decoding Language

Decoding

Which of the following occurs when the amount of information available exceeds our ability to process it? Information distortion Information overload Selective perception Filtering Misperception

Information overload

Which of the following types of noise occurs when overly technical language prevents the receiver from understanding the message? Ambiguity Technical Jargon Semantics Loss of transmission

Jargon

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended? Filtering Selective perception Pooled perception Misperception Information overload

Misperception

In order to become a better listener, which of the following is NOT recommended? Give speakers clear nonverbal evidence that you are listening attentively Give speakers clear verbal evidence that you are listening attentively Offer speakers honest, clear, timely, respectful, and relevant acknowledgment of what the speaker has said Repeatedly make logical connections between what the speaker has said. Never react to unusual or inconsistent communication cues from the speaker

Never react to unusual or inconsistent communication cues from the speaker

__________ refers to difficulties in the communication process that might arise due to some type of interference or distortion that occurs during transmission of a message, resulting in disruption of the communication process. Decoding Noise Encoding Channel Feedback

Noise

Which of the following occurs when we interpret what we see based on our interests, expectations, experience, and attitudes rather than on how things really are? Information overload Pooled perception Misperception Selective perception Filtering

Selective perception

__________ refers to the emphasis given to spoken words and phrases. Body language Nonverbal intonation Verbal communication Nonverbal communication Verbal intonation

Verbal intonation

Which of the following is NOT suggested as a guideline to develop more effective writing skills? Footnote any ideas, phrases, sentences, and terms that are not your own. Write with energy and conviction and void passive verbs. Write to impress as well as to express Use graphic aids and pictures to highlight and express ideas Back up your assertions with statistics, examples, and citation of authorities

Write to impress as well as to express

Communication is defined as _________________. a technical process that involves the transmission of data organizational messages a social process that involves information exchange gathering meaning to gain a strategic advantage one person talking to another

a social process that involves information exchange

Being involved in the process of listening, focusing closely on what others in the communication process are saying, and responding to the speaker by seeking clarification to unclear messages, when needed, is called _____________. hearing active listening decoding feedback passive listening

active listening

For effective communication to take place, both parties must___________________. decode the manager's message. eliminate nonverbal cues communicate face to face instantaneously exchange information attach the same meaning to symbols used in the message

attach the same meaning to symbols used in the message

The medium used to send information is called the _____________________. encoder message channel feedback decoder

channel

In a _________ culture, people rely on the words themselves to carry meaning. collective low-context high-context patriarchal closed

low-context

Physical movements and facial expressions are forms of _________________. personal communication nonverbal communication communication medium visual communication physical communication

nonverbal communication

In __________, the sender communicates a message without expecting or getting any feedback from the receiver. verbal intonation two-way communication one-way communication body language nonverbal communication

one-way communication

Which of the following types of task interdependence requires that tasks be performed in a certain order? pooled interdependence sequential interdependence reciprocal interdependence nonverbal interdependence verbal interdependence

sequential interdependence

Once a receiver provides feedback to a sender, the sender and receiver have engaged in _____________________. nonverbal communication one-way communication two-way communication verbal communication body language

two-way communication