Chap7: Stress and work life balance

21. Research on Holmes and Rahe's Life Change Scale shows that a. everyone who scores above 300 will experience major illness. b. this scale has received only mixed support. c. everyone has the same stress threshold. d. this scale is best suited to minority employees. e. only negative events affect your score.

b. this scale has received only mixed support.

30. Usually, high work stress results in ____ job performance. a. a neutral effect on b. Decreased c. no effect on d. Increased e. Improved

b. Decreased

7. In which stage of the general adaptation syndrome do people give up because they can no longer cope with the stressor? a. Deflation b. Exhaustion c. Realization d. Drain e. Alarm

b. Exhaustion

27. Medical consequences of stress include all of the following except a. Strokes b. Ulcers c. Accident proneness d. Heart attacks e. Headaches

c. Accident proneness

5. Which of the following is not a characteristic of a Type B person? a. Confident b. Highly motivated c. Patient d. Not devoted to work e. Relaxed

b. Highly motivated

31. All of the following work attitudes relate to stress except a. motivation. b. absenteeism. c. organizational commitment. d. job satisfaction. e. morale.

b. absenteeism.

22. Life traumas include all of the following except a. marital problems b. aggression c. family difficulties d. health problems unrelated to stress e. death of a child

b. aggression

10. Task demands that are too low can cause a person to a. develop healthy coping techniques. b. become bored. c. be healthy and pleased with life. d. feel invigorated. e. become anxious about time pressures.

b. become bored.

35. Work-life relationships that are separate from work include all of the following except a. a person's spouse b. career goals c. dependents d. personal life interests e. friendship networks

b. career goals

23. Life trauma differs from life change in all of the followings ways except a. it represents upheaval in a person's life. b. it has a longer-term focus. c. it has a narrower focus. d. it alters a person's attitudes, emotions, and/or behaviors. e. it has a more direct focus.

b. it has a longer-term focus.

2. In which stage of the general adaptation syndrome do people wonder how to cope with stressors? a. Resistance b. Physiological c. Realization d. Emotion e. Alarm

e. Alarm

6. A Type A person could described as a. extremely competitive. b. highly devoted to work. c. being time urgent. d. wanting to accomplish as much as possible. e. All of the above.

e. All of the above.

38. Role conflict and role ambiguity can be reduced by which individual strategy for stress management? a. Job enrichment b. Time management c. Participation d. Support groups e. Learning to say no

e. Learning to say no

9. Which of the following is a basic cause of stress in organizations? a. Life change b. Life trauma c. Intrinsic demands d. Extrinsic demands e. Physical demands

e. Physical demands

39. Which of the following is not an example of a collateral program? a. Career development b. Employee fitness c. Health promotion d. Stress management e. Shift work

e. Shift work

33. All of the following are signs of burnout except a. Putting in long hours, but getting little accomplished b. Dreading going to work c. Metal exhaustion d. Physical exhaustion e. Strenuous exercise

e. Strenuous exercise

17. Discrepancies between role requirements and personal values is called ____ conflict. a. intrarole b. interrole c. intrasender d. intersender e. person-role

e. person-role

16. Contradictory and competing time commitments between a boss and a spouse can cause a. interpersonal demands. b. task demands. c. role overload. d. role ambiguity. e. role conflict.

e. role conflict.

19. When a manager gives an employee several major assignments to complete on a strict deadline, ____ is likely to occur. a. role conflict b. role ambiguity c. role reversal d. role underload e. role overload

e. role overload

34. Common dimensions of a person's life that are not tied specifically to work include all of the following except a. Hobbies b. spouse or life companion c. religious affiliations d. dependents e. working hours

e. working hours

4. Which of the following is an example of distress? a. Excessive pressure to perform b. Mental preparations before playing a sport c. Giving a speech d. Getting married e. Getting a promotion

a. Excessive pressure to perform

37. Which of the following is not one of the suggested steps for time management? a. Impression management b. Make a list every morning c. Work on tasks in order of importance d. Identify critical activities e. Identify trivial activities

a. Impression management

18. Which of the following types of conflict results from conflicting demands from different sources within the same role? a. Intrarole b. Person-role c. Intersender d. Intrasender e. Interrole

a. Intrarole

36. Which of the following is not a relaxation technique for coping with work stress? a. Making a "to do" list b. Sitting quietly with eyes closed c. Taking a rest break d. Taking a vacation e. Taking a nap

a. Making a "to do" list

29. All of the following are direct organizational consequences of stress except a. accident proneness. b. poor work quality. c. turnover. d. absenteeism. e. lowered productivity.

a. accident proneness

32. Burnout a. is most frequently found among high achievers. b. occurs when the worker enrolls in stress-management programs. c. occurs when a worker puts too much of himself or herself into the job. d. is more common among women than men. e. is found more often in Type B personalities.

a. is most frequently found among high achievers.

12. A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) ____ organizational stressor. a. physical demand b. personal demand c. task demand d. role demand e. interpersonal demand

a. physical demand

15. Poor job descriptions and vague cues from coworkers can cause a. role ambiguity. b. role reversal. c. role overload. d. role underload. e. role conflict.

a. role ambiguity.

11. A moderate degree of workload-related stress can a. stimulate energy and motivation. b. overload the nervous system. c. weaken the physical system. d. result in apathy. e. increase anxiety.

a. stimulate energy and motivation.

8. In general, optimistic people a. tend to handle stress better. b. are more prevalent in America than in Japan or Brazil. c. are more prone to experience the physical effects of stress. d. are more prone to experience the psychological effects of stress. e. see themselves as more complex individuals.

a. tend to handle stress better.

3. Which of the following is not true about the general adaptation syndrome model? a. Everyone has a stress threshold. b. Some people cannot tolerate much stress at all. c. Prolonged exposure to stress results in a greater tolerance for future stress. d. Some people can tolerate a great deal of stress. e. Each person has a normal level of resistance to stressful events.

c. Prolonged exposure to stress results in a greater tolerance for future stress.

14. Which of the following is not an example of a role demand stressor? a. Role overload b. Intrasender conflict c. Role commitment d. Role conflict e. Role ambiguity

c. Role commitment

24. Smoking and alcohol abuse are ____ consequences of too much stress at work. a. psychological b. medical c. behavioral d. physiological e. cognitive

c. behavioral

40. The primary institutional programs for managing stress include all of the following except a. work design b. work schedules c. exercise d. culture e. supervision

c. exercise

28. Behavioral consequences of organizational stress include all of the following except a. smoking. b. alcohol abuse c. negative changes in attitudes d. Aggression e. appetite disorders

c. negative changes in attitudes

13. A(n) ____ is a set of expected behaviors associated with a particular position in a group or organization. a. information node b. stressor c. role d. catalyst e. demand

c. role

20. All of the following are examples of an interpersonal demand stressor except a. Leadership style b. Personalities c. Group norms d. Job security e. Group acceptance

d. Job security

1. Stressors are defined as a. stress on the job. b. the result of mismanagement. c. stress that accompanies negative events. d. anything that induce stress. e. situations that should be avoided.

d. anything that induce stress.

26. Psychological consequences of stress include all of the following except a. depression b. sleeping too much c. not sleeping enough d. headaches e. family problems

d. headaches

25. Medical, psychological, and behavioral responses to stress are primarily a. eustress. b. burnout. c. hardiness adjustments. d. individual consequences. e. organizational consequences.

d. individual consequences.