Chapter 01 Homework BU 300

Which two of the following accurately characterize Artificial Intelligence (AI) in the workplace?

it includes using computer systems to mimic human reasoning; it can be applied both to blue-collar and white-collar skills.

A labor union is an example of a ___ organization.

mutual-benefit

Which of the following is defined as the global network of independently operating but interconnected computers?

the Internet

Which of the following groups is BEST known for being action oriented and impatient to get things done as quickly as possible?

entrepreneurs

Rather than work for someone else, Kendrick decided to start his own business with the new product he had developed. This is an example of _________________.

entrepreneurship

True or False: According to a study cited in the text, happiness is defined as achieving a valued sense of one's self and one's purpose within the larger context of life and community.

false

Natalie was recently promoted to a management position and was elated to learn she would receive a 15% pay increase. Which type of reward is she receiving?

financial

The Internet does which of the following of companies or activities that depend heavily on the flow of information? (Choose all that apply)

it presents a significant opportunity to boost sales, it reduces the cost of communications

According to Mintzberg's findings, it was typical for managers to work ___ hours per week at a minimum.

50

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

African Americans, Asians, Hispanics

According to Mintzberg, what are two of the decision-making roles of a manager?

entrepreneur, negotiator

Stores of data so vast that conventional database management systems cannot handle them are known as ___.

Big Data

True or False. Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Which of the following is an example of a top manager?

Jessica is the CEO of a furniture manufacturing facility.

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling, or leading?

Sue told her employees the department needed 12% more sales this year than the last and they would be contacting at least four new customers each week

True or False. Studying management enables you to understand how to manage yourself in the workplace and interact and relate more effectively with your supervisors and coworkers.

True

Which of the following represents a response to an ethical challenge?

Zeynep decided to buy parts from Indonesia even though her company had a policy of purchasing only from US suppliers.

What are three examples of commonweal organizations?

a local fire department, the military, the U.S. Postal Service

According to Mintzberg, ___ of the tasks completed by managers take less than 9 minutes.

about half

Ted doesn't believe in luck or fate; he believes that you make your own luck and shape you destiny though hard work and determination. Ted exhibits ___.

an internal locus of control

A company's management team demonstrates efficiency when it uses resources to ___.

be cost-effective

At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing, pharmacy, and primary care doctor and helps all employees work better together. This is an example of ___.

collaborative computing

Because they are willing to take risks in the pursuit of new opportunities, including the risk of personal financial failure, ___ need the confidence to act decisively.

entrepreneurs

Which of the following are classified as soft skills? (check all that apply)

communicating well with others, inspiring trust, motivating others

The company president met with senior managers to determine what is causing a problem with the company's best-selling hair care products. They discuss whether the cause might be a modification that was made to the manufacturing process or a new training program that was adopted for their assembly-line workers. Which management function is the group concerned with?

conrolling

The challenge of managing for ___ refers to the idea that managers need to maximize the contributions of employees of different genders, races, ethnicities, and age groups.

diversity

Kendra uses the Internet in all areas of her accounting business, from payroll to communications. This is an example of ___.

e-business

The buying and selling of goods or services over computer networks is known as ___ whereas ___ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

George, a manager at his company, was responsible for helping the company reach its goal of purchasing a needed manufacturing facility. He laid out a plan to guide him in the purchasing process and successfully carried it out. As a result, the company was able to purchase the facility. Which aspect of management did George demonstrate?

effectiveness

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and ___.

efficiency

It is the goal of the managers at Trevor's company to rework the production line so that it produces as many automobile parts as quickly as possible with its current workforce. This is an example of improving ___ to gain competitive advantage.

efficiency

Joachim identified a demand for a mobile pet-grooming business in his hometown and decided to start one to capitalize on this demand. Joachim would be described as a(n) ___.

entrepreneur

Stefan supervises ten sales associates in his role at the retail store. What management level is he working at?

first-line

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ___.

globalization

The advent of cloud computing has made it possible for employees to ___.

have access to company data from anywhere with an Internet connection.

Janice is a middle manager at a mobile phone distribution center. It is her job to work with employees to make sure they have the tools to keep customers and suppliers happy. Since she deals with people rather than a computer, Janice has a(n) ___ job.

high-touch

A local tool manufacturer led the industry in sales when it found a way to produce light weight hammers and saws suitable for home use which none of its competitors produced. Which aspect of gaining competitive advantage does this demonstrate?

innovation

The belief that you control your own destiny is known as ___.

internal locus of control

At the convention, the founder of the organization spoke to all of the employees and reminded them of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue working for the children. Which management function does this relate to?

leading

Motivating and directing people to work hard to achieve the organization's goals is the definition of which management function?

leading

While entrepreneur has what it takes to start a business, it is the role of a ___ to grow or maintain that business.

manager

Which two statements accurately reflect what Mintzberg found regarding managers' time?

managers must guard their time due to the numerous demands on it; managers' days are full of interruptions and consist of numerous small tasks.

According to Mintzberg's findings, which of the following statements regarding a manager's communication is TRUE?

managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Cassie has been questioning her role at the company and where she is in life as she feels unsure about her purpose in life. What is Cassie concerned with?

meaningfulness

Figurehead

performing symbolic tasks that represent the organization.

What are two examples of a mutual-benefit organization?

political party; trade association

Which of the following technologies would be MOST helpful to Rene as she schedules the nursing staff at the hospital for training in Ebola care?

project management software

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

Which of the following are characteristics of an Intrapreneur? (choose all that apply.)

sees opportunities for a product or service; works inside an existing organization

According to Mintzberg, which of the following would be characterized as a manager's informational roles?

spokesperson, disseminator, monitor

Dell Computer uses recycled and recyclable materials in its products and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of ___.

sustainability

What is considered the first law of business?

take care of the customer

Leadership

taking responsibility for the actions of subordinates.

Michael was a teacher for 22 years and now works for a textbook publisher. He uses his knowledge of how teachers use textbooks in the classroom to improve the quality of the publisher's products. Michael is making use of his ___ skills.

technical

The job specific knowledge you need to perform well in a specialized field, known as ___________ skills, appear to be most important for first-line managers.

technical

When employees work from home or remote locations by using a variety of information technologies, it is called ___.

telecommuting

Which of the following terms refers to the idea that a manager's influence extends far beyond the results that can be achieved by just one individual acting alone?

the multiplier effect

Which of these issues does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

According to your book, which of the following are true about nonprofit organizations? (choose all that apply)

they may operate in the public sector; they may operate in the private sector.

A manager who is able to make decisions based on unclear or incomplete information shows ___.

tolerance for ambiguity

For which level of management are conceptual skills particularly important?

top managers

Which of the following accurately describes e-business?

using the Internet to facilitate every aspect of running a business

Recent research shows that compared to the number of hours Mintzberg found managers working, it is more common today for managers to work more than ___ hours a week, including weekends.

70

Liasion

working with those outside the work unit or organization to develop alliances that help achieve organizational goals.