Chapter 1 Smart Book

Which of the following are important to consider when selecting alternative solutions? Multiple select question. who will be supporters your salary and benefits necessary resources who will be resisters

who will be supporters necessary resources who will be resisters

Select personal attributes related to goodwill and trust. attitudes leadership income level personality

attitudes leadership personality

The foundation of the Organizing Framework is a systems model wherein ________influence outcomes through___________ . (Enter one word in each blank.)

inputs processes

Which of the following statements about unethical behavior is true? Multiple choice question. You can count on your human resources department to manage and enforce ethical conduct. Very few unethical acts are illegal. Other than plagiarism, all unethical acts are also illegal. Most people engaging in unethical acts are punished.

Very few unethical acts are illegal.

According to anonymous surveys, what percentage of high school students admitted to cheating on tests? Multiple choice question. 25% 90% 75% 51%

51%

Which of the following are outcomes of widespread corporate corruption? Multiple select question. Bankrupting of companies Destruction of the lives of many employees Enormous profits for employees Increased ethical behavior

Bankrupting of companies Destruction of the lives of many employees

The idea behind ______-________, is that you know your personal strengths and weaknesses.

Self-Awareness

When we attempt to meet our goals through a systematic process of closing gaps between goals and outcomes, we are Multiple choice question. being ethical. problem solving. adding hard skills. cheating.

problem solving.

True or false: Careers can be tarnished by the unethical behavior of others.

True

Select the areas of OB that have been shown to have a powerful influence on ethical conduct at work. Multiple select question. decision making organizational culture leader behavior budget forecasting

decision making organizational culture leader behavior

What level of OB would be represented by studies of people quitting their jobs because of unfulfilled personal values? Multiple choice question. Committee Organization Group/team Individual

Individual

Which of the following is a form of cheating that occurs among school administrators? Multiple choice question. charging tuition instituting dress codes and codes of conduct for students falsifying transcripts and application materials expelling troublesome students

falsifying transcripts and application materials

Asking "Why or how does this cause a problem" is an important method for achieving which step of the 3-Step Approach to problem solving? Multiple choice question. placing blame making recommendations identifying potential causes taking action

identifying potential causes

Select the reasons ethics are important in business. Multiple select question. Employees face ethical challenges throughout their careers. Most employees agree on what it means to be ethical in business. Unethical behavior impacts cooperation and loyalty in a negative manner. Unethical behavior hurts relationships and destroys trust.

Employees face ethical challenges throughout their careers. Unethical behavior impacts cooperation and loyalty in a negative manner. Unethical behavior hurts relationships and destroys trust.

True or false: Technical expertise is the only factor that matters in getting a new job or advancing one's career.

False

Skills dealing with human relationships and interactions are referred to as ______ skills. Multiple choice question. fast technical hard soft

Soft

Which of the following are examples of situation factors? (Check all that apply.) Multiple select question. Britta prefers working independently. Stefan and his team are laid off due to company-wide downsizing. Jin's manager gives him a new project. Sanjit is quiet but enjoys working collaboratively.

Stefan and his team are laid off due to company-wide downsizing. Jin's manager gives him a new project.

What is the primary argument of the interactional perspective of organizational behavior? Multiple choice question. Behavior is a function of luck and coincidence. Behavior is entirely determined by situation factors. Behavior is a function of interdependent person and situation factors. Behavior is entirely determined by person factors.

Behavior is a function of interdependent person and situation factors.

Knowing which OB tools to use and under what circumstances is referred to as a(n) ________ approach to managing people. (Enter one word in the blank.)

Contingency

True or false: OB and problem solving are at odds and do not go together when studying OB.

False

Which of the following are common criteria used when hiring new college graduates for their first job? ability to manage others GPA internship or other work experience college major

GPA internship or other work experience college major

Which statement best describes the ideal approach to making recommendations for solving problems? Multiple choice question. Good recommendations address causes. Good recommendations involve negative consequences. Good recommendations look to the future, not to the past. Good recommendations involve compensating the people who were harmed by the problem.

Good recommendations address causes.

Select the steps in the applied 3-step approach to problem solving. Multiple select question. Identify causes Define the problem Schedule a brainstorming session Make recommendations

Identify causes Define the problem Make recommendations

Step 1 ----> Step 2 ---> Step 3 --->

Identify the problem by reviewing desired outcomes Consider possible causes of the problem using OB knowledge Make practical recommendations

The definition of a(n) _________ is when our desired outcomes do not match the actual situation.

Problem

When assessing good or bad behavior from employees, managers should consider both the person and the __________

Situation

Which of the following statements about constraints in selecting problem-solving solutions is true? Multiple choice question. You should consider various constraints before making a selection. Considering constraints is not a practical approach to selection a solution. You should ignore any constraints and pick the solution with the most desirable outcome. Constraints to consider will come directly from management.

You should consider various constraints before making a selection.

According to proponents of a contingency approach to management, in order to be effective as a manager, you need to adopt the single best approach. focus on the bottom line at all costs. make sure all your employees will follow your lead. consider the situation before making a decision.

consider the situation before making a decision.

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) ______ approach, which calls for using situationally appropriate tools. fixed best practice contingency contemporary

contingency

Studying the dynamics of conflicts among coworkers is a study of what level of OB? Multiple choice question. group/team committee individual organization

group/team

In the systems model of the organizing framework, what are the initial drivers of all outcomes? Multiple choice question. person and situation factors group/team level processes individual level processes organizational level processes

person and situation factors

Masahiro prefers to work as a team member. He enjoys working collaboratively with others. This preference is a(n) Multiple choice question. person factor. situation factor. ethical dilemma. unethical behavior.

person factor.

The various characteristics that make individuals unique are known as Multiple choice question. hard skills. person factors. environmental characteristics. social capital.

person factors.

According to research, which area are job applicants most likely to lie about? Multiple choice question. work history credentials or licenses hobbies and interests education

work history

Which of the following statements about cheating are true? Multiple select question. Over half of high schoolers report cheating on exams. Cheating is limited to students. Most students in private schools cheat, but most students in public schools do not. Cheating takes many forms, including plagiarism and sharing answers via text messaging.

Over half of high schoolers report cheating on exams. Cheating takes many forms, including plagiarism and sharing answers via text messaging.

Which statement about soft skills is true? Multiple choice question. When people excel at their job, it is usually due to their soft skills. People often fail at their jobs due to a lack of soft skills. Most job candidates have strong soft skills but weak hard skills. Soft skills are not considered very important by employers.

People often fail at their jobs due to a lack of soft skills.

Which of the following statements about the relationship between person factors and situation factors are true? Multiple select question. Person factors and situation factors never change. It is sufficient to understand one factor without understanding the others. Person factors can change situation factors. Situation factors can change person factors.

Person factors can change situation factors. Situation factors can change person factors.

Select reasons people are unethical at work. Pressure from supervisor Personal motivation to perform Reward systems that offer incentives for bad behavior An employee-centered culture

Pressure from supervisor Personal motivation to perform Reward systems that offer incentives for bad behavior

______ a problem means opting for a solution that is satisfactory but not the most ideal. Multiple choice question. Solving Creating Resolving Dissolving

Resolving

The various characteristics that make individuals unique are known as Multiple choice question. person factors. social capital. environmental characteristics. hard skills.

person factors.

When defining a problem, you can refine and focus your definition by asking which of the following questions multiple times throughout the process? Multiple choice question. When can I implement a solution? Who is to blame? Why is this a problem? What is bothering me?

Why is this a problem?

Select the levels that OB distinguishes among. Multiple select question. departmental group/team organizational individual

group/team organizational individual

Select aspects of OB to be considered in an organization if many employees begin quitting their jobs. Multiple select question. group/team dynamics individual level characteristics organizational policies new products coming to market

group/team dynamics individual level characteristics organizational policies

When defining a problem, what should you do immediately after you determine your desired outcome or state? Multiple choice question. Identify who is preventing you from making your desired state or outcome a reality. Examine the desired state or outcome for flaws. Compare the desired state or outcome to your current situation. Communicate your desired state or outcome to others.

Compare the desired state or outcome to your current situation.

Which of the following should managers do to deal with unethical behavior in the workplace? Multiple select question. Determine likely causes of unethical behavior in managers and employees. Hire behavior monitors to closely watch employees for anything resembling unethical behavior. Set clear expectations when employees are confronted with unethical behavior. Establish a strong "no whistleblowing" policy.

Determine likely causes of unethical behavior in managers and employees. Set clear expectations when employees are confronted with unethical behavior.

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing on person factors to determine the source of the problem? Multiple choice question. Have there been any changes to work groups or teams that make the work less satisfying? Do the departing coworkers have a preference for working collaboratively versus independently? Have promotion opportunities in the department become less attractive? Has the organization changed ownership?

Do the departing coworkers have a preference for working collaboratively versus independently?

Which of the following is an example of unethical behavior at work? Multiple choice question. Melania takes the time to help her coworkers complete their reports. Sandro applies for a position in a different department. Hildegarde offers to work overtime to make more money. David doesn't think he will get in trouble for cutting corners.

David doesn't think he will get in trouble for cutting corners.

Using the OB concepts and tools that best suit the situation is called a(n)______ ________ to management. (Enter one word in each blank.)

Contingency Approach

Three main weaknesses of __________ ________ are relying on hindsight, lack of rigor, and lack of objectivity.

Common Sense

Corporate ________ is prevalent even though most leaders are dedicated to operating ethical organizations.

Corruption

Which of the following are among the most sought-after skills for graduates according to the World Economic Forum? Financial analysis Critical thinking Creativity Problem solving

Critical thinking Creativity Problem solving

What should you do after identifying unethical conduct in your workplace but before confronting the problem? Multiple choice question. Determine possible causes. Quit your job. Alert the news media. Contact law enforcement.

Determine possible causes.

Deciding whether behaviors are good or bad, right or wrong, is a concern in the field of: Multiple choice question. Economics Ethics Physics OB

Ethics

________ guides our behavior by identifying right, wrong, and the many shades of gray in between. (Enter one word in the blank.)

Ethics

Which of the following statements about OB is true? Multiple choice question. It relies on strong time management skills. It depends on solid common sense. It requires adherence to common practices. It goes beyond common sense.

It goes beyond common sense.

Select interpersonal skills that foster respectful interactions. Multiple select question. Positive attitudes Ability to manipulate Active listening Effective communication

Positive attitudes Active listening Effective communication

Which of the following is an example of a person factor? Multiple choice question. High turnover in a department Increase in better-paying jobs Change in company policies Preference to work independently

Preference to work independently

Problem- ______ efforts can be adversely affected if the problem is incorrectly identified.

Solving

Which of the following are common criteria for deciding whether to promote an employee? Multiple select question. Hobbies and interests The ability to manage people Current job performance The ability to get things done through others

The ability to manage people Current job performance The ability to get things done through others

Which theory of organizational behavior suggests that people are not inherently better than others but may perform better in a given job or situation due to the combination of person and situation factors involved? Multiple choice question. The "born winners" theorem The transactional approach The interactional perspective The determinism rule

The interactional perspective

Which of the following best describes situation and person factors? Multiple choice question. They are consistent. They are dynamic. They are not related. They are static.

They are dynamic.

Which of the following is a situation factor at the group/team level that may contribute to a situation in which many employees quit their jobs during a short period of time? Multiple choice question. bonuses are granted unfairly the employees lacking the skills required to perform the job the employees' personalities not being a good fit for the job a new manager taking over the department

a new manager taking over the department

Select all that are influenced by person factors. Multiple select question. career job aspirations economy

career job aspirations

When making recommendations for solving a problem, it is important to link the recommendations to Multiple choice question. rewards. authority. blame. causes.

causes.

Which of the following groups were caught cheating in the 2019 college admissions scandal? Multiple select question. police officers college admissions consultants parents counselors

college admissions consultants parents counselors

The ability to motivate employees in different ways, provide useful feedback, and manage productive teams are all aspects of a manager's performance, and doing these things well gives a manager Multiple choice question. common sense. credibility. contingencies. hard skills.

credibility.

Reward systems, decision making, leader behavior, and organizational culture are all affected by ______ conduct. Multiple choice question. technical common sense ethical entry-level

ethical

When there are two choices in a situation, and neither resolves the issue in an ethically acceptable manner, a(n) ______ exists. Multiple choice question. ethical breach ethical lapse ethical excuse ethical dilemma

ethical dilemma

Select all disciplines that OB draws from: anthropology ethics psychology accounting finance management

ethics psychology management anthropology

To solve problems effectively, it is important to consider necessary _________, such as people who will provide support.

resources

Effective managers favor the contingency approach because: it suggests that what works today will also work tomorrow. it adheres to hard-and-fast rules and focuses on the single best practice. it advocates the most profitable way to manage. it encourages the consideration of many factors that influence behavior and performance.

it encourages the consideration of many factors that influence behavior and performance.

Which of the following are potential constraints during problem solving? Multiple select question. lack of ethical dilemmas lack of information lack of time insufficient funds

lack of information lack of time insufficient funds

A person seeking to understand and manage people at work is likely to study ______ __________, which is an interdisciplinary field.

organizational behavior

An interdisciplinary field focused on understanding and managing people at work is _____. vocational counseling credibility contingency perspective organizational behavior

organizational behavior

The field of _________ _______ encompasses research and practice from various disciplines like anthropology, psychology, statistics, political science, vocational counseling, and management.

organizational behavior

In choosing among alternatives to qualify a solution, a person is focusing on ______ if he or she considers such things as ethical implications, personal values, profits, and/or company reputation. Multiple choice question. dissolving problems consequences selection criteria choice process

selection criteria

Select the weaknesses of common sense: Multiple select question. too much dependence on hindsight lack of objectivity lack of subjectivity lack of rigor

too much dependence on hindsight lack of objectivity lack of rigor

Which statement about the skills needed later in one's career is true?

As you progress in your career, soft skills become more important.

Select ways employees can address unethical behaviors. Multiple select question. Challenge the rationale behind decisions Follow peers even if the behavior is questionable Treat ethics like business strategy Accept the need to address ethics at work

Challenge the rationale behind decisions Treat ethics like business strategy Accept the need to address ethics at work

True or false: Most illegal unethical acts are prosecuted.

False

Select reasons students might cheat. Multiple select question. High ethical standards Peer behavior Perceived unfairness of grading Low certainty of being reported

Peer behavior Perceived unfairness of grading Low certainty of being reported

The systematic process of closing gaps between a desired outcome and actual situation is called ______ __________

Problem Solving

Select the types of solution response. Multiple select question. Resolving Mentoring Solving Dissolving

Resolving Solving Dissolving

Knowing your own abilities, values, strengths, and weaknesses as well as how others view you in terms of these factors, is referred to as _____-______.

Self-Awareness

Your understanding of who you are and what your preferences are can be improved by a process called ________-_______. (Enter one word in each blank.)

Self-Awareness

Which of the following statements about situation factors is true? Multiple choice question. They have no impact on your job or job performance. They do not change without managerial approval. They are very important to your job performance. They come from within you and influence every aspect of your life.

They are very important to your job performance.

Which of the following statements about unethical behavior in the workplace is true? Multiple choice question. If your team engages in unethical behavior, you should follow along. You can rely on management to uncover and handle unethical behavior in the workplace. Unethical behavior makes everyone in the workplace look bad. Unethical behavior by your coworkers will not affect you or your reputation.

Unethical behavior makes everyone in the workplace look bad.

Which question is most important to ask during Step 2 of the 3-Step Approach to problem solving? Multiple choice question. When is the ideal time to implement my solution? Who can help me solve this problem? How can I avoid this problem in the future? Why or how does this cause a problem?

Why or how does this cause a problem?

To demonstrate credibility through performance, a manager should be able to: Multiple select question. apply different motivational tools. develop and lead productive teams. provide constructive feedback. calculate overhead and pay raises.

apply different motivational tools. develop and lead productive teams. provide constructive feedback.

Choosing among available options is not always a pure choice between right and wrong, which means that sometimes one faces a(n) Multiple choice question. ethical dilemma. ultimatum. illegal activity. personal fine.

ethical dilemma.

When someone asks if you know right from wrong, that person is most likely questioning your educational level. intelligence. ethics. business acumen.

ethics.

It is ______ responsibility to confront ethical issues in the workplace. Multiple choice question. everyone's only the department managers' only entry-level employees' only the CEO's

everyone's

OB uses both a systematic and _____ approach to understanding people. science-based common sense common practice one size fits all

science-based

Select the three common elements in choosing among alternatives to arrive at an effective solutions Multiple select question. selection criteria employee engagement consequences choice process

selection criteria consequences choice process

The myriad external elements that influence what we do, how we do it, and the outcomes of our actions are called Multiple choice question. soft skills. situation factors. person factors. social characteristics.

situation factors.

It is important to understand the interaction of person factors and ______ factors. (Enter one word in the blank.)

situational

The best way to increase self-awareness is through: taking self-assessments gaining hard skills expanding your network changing jobs often

taking self-assessments

For most jobs, candidates are selected for their ______ skills. interpersonal intangible artistic technical

technical

Hard Skills -----> Soft Skills ----->

technical expertise and knowledge interpersonal skills and personal attributes

In organizational behavior, knowing when to apply OB knowledge and tools to a particular circumstance is an important part of: organizational behavior. hard skill development. vocational counseling. the contingency approach.

the contingency approach.

Select examples of why people and environment are not static. Multiple select question. Opportunities and rewards change people. Each new person and their characteristics changes a situation. The job market is ever changing as are employers. Most people are happy doing the same thing everyday.

Opportunities and rewards change people. Each new person and their characteristics changes a situation. The job market is ever changing as are employers.

The distinction between person and environment is critical to: Multiple choice question. knowing who to lay off keeping the environment constant in a firm teaching employees to be the same understanding OB concepts

understanding OB concepts

True or false: There are only a few situation factors that can impact an outcome when you are trying to accomplish something.

False

It is known that the same event can: Multiple choice question. affect people differently have no effect on most people cause a firm to conduct layoffs affect everyone in the same manner

affect people differently