chapter 10
Which is true of push communication?
Information is sent to recipients without their request.
Which question is typically addressed by a project forecast?
How much more money will be needed to complete the project?
Which document predicts future project status and progress based on past information and trends?
forecasts
According to research by Albert Mehrabian, which is NOT a way that information is communicated through face-to-face interaction?
written content
In a project, communicating badly exponentially increases the possibility of making mistakes.
True
Using the formula for calculating the number of communication channels, how many channels would five people require?
10
A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.
5
As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?
Call Phil in for a private meeting to appreciate his work.
E-mail is the most appropriate medium for all types of communications.
False
A facilitator can help the team solve any communication problems.
True
Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
True
Do not have a meeting if there is a better way of achieving the objective at hand.
True
Good information technology project managers must have strong technical and communication skills.
True
An example of pull communication is _____.
blogs
What is e-mail communication is most suited for?
communicating simple information
A(n) _____ is a website that enables anyone who accesses it to contribute or modify its content.
wiki
As the number of people involved in a project _____, the complexity of communications _____.
decreases, increases
According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, causes of variances on the project, reasoning behind corrective actions chosen, use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
lessons-learned report
Communication becomes simpler when you increase the number of team members.
False
Which is a guideline that project managers should follow when communicating with teams through e-mail?
If the entire message can fit in the subject line, put it there.
Which document describes what the project team has accomplished during a certain period?
progress reports
What documents include a complete set of organized project records that provide an accurate history of the project?
project archives
Which method of communication is likely to be most effective for conveying sensitive or important information?
short face-to-face meetings
Which document addresses where the project stands in terms of meeting scope, time, and cost goals?
status reports
Which document describes where the project stands at a specific point in time?
status reports
Project members should either have strong technical skills or soft skills.
False
Status reports should be written in a consistent format, regardless of the stakeholders' needs.
False
An example of push communication is _____.
voice mails
Using the formula for calculating the number of communication channels, how many channels would two people require?
1
People have different personality traits that often affect their communication preferences.
True
The project manager often combines information from all of the lessons-learned reports into a project summary report.
True
According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?
meeting
According to the guidelines provided by Practical Communications, Inc., which is the most appropriate medium for giving complex instructions?
meeting
Which communication method is most appropriate for assessing the commitment of project stakeholders?
meeting
The formula to determine the number of communication channels is _____, where n is the number of people involved.
n (n-1)/2
Which process involves determining the information and communications needs of the stakeholders?
planning communications
The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.
subject
Geographic location and cultural background have no impact on communications.
False
Improving an organization's ability to communicate is an easy process.
False
Minutes must be a comprehensive report of the meeting that was scheduled.
False
It is extremely important to document any changes in technical specifications that might affect product performance.
True
Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
True
During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?
execution
Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.
True
Rarely does the receiver interpret a message exactly as the sender intended.
True
The communications management plan varies with the needs of the project.
True
The output of the _____ process is a communications management plan.
planning communications
