Chapter 10

__________ of the organization is the relative authority that each manager in the organization has, from the CEO down to the lowest-level employees.

Chain of command

Alex started working as a server at a local restaurant two weeks ago. _____ from her supervisor gives her direct and clear information about how well she is performing the job.

Feedback

________ cultures are those whose values and norms fail to motivate or inspire employees and lead to stagnation and, often, failure over time.

Inert

Jamal is a real estate agent for L&S Realtors. It is a flat, decentralized structure. Which of the following is a characteristic of the organizational culture L&S Realtors?

It encourages people to be innovative.

Danielle works for a large company in the petroleum industry. It is a centralized organization with many levels of authority. Which of the following is a characteristic of the company's organizational culture?

It lays emphasis on obeying authority

_______ is the process by which managers decide how to divide tasks into specific jobs.

Job design

_______ is increasing the number of different tasks in a given job by changing the division of labor.

Job enlargement

_______ is increasing the degree of responsibility a worker has over his or her job.

Job enrichment

Which of the following is true about an organization with a stable external environment and readily available resources?

Less coordination and communication are needed among people and functions to obtain resources.

Which of the following is true about a matrix structure?

Managers group people by function and product simultaneously

_____ refers to the shared set of beliefs, values, and norms that influence how people and groups work together to achieve organizational goals.

Organizational culture

_____ is the process by which managers create a specific type of organizational structure and culture.

Organizational design

_____ refer(s) to the moral values, beliefs, and rules that establish the appropriate way for an organization and its members to deal with each other and with people outside the organization.

Organizational ethics

_____ refers to the formal system of task and job reporting relationships that determines how employees use resources to achieve organizational goals.

Organizational structure

Which of the following statements is true about inert cultures?

Poor working relationships frequently develop between the organization and its employees.

________ is the extent to which a job requires the worker to use a wide range of knowledge and abilities.

Skill variety

_____ refers to the number of subordinates who report directly to a manager.

Span of control

The culture at Fired-Up Electronics focuses on empowering its employees and makes use of cross-functional teams. What type of culture exists at Fired-Up Electronics?

adaptive culture

Which of the following cultures develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed?

adaptive cultures

Cultures whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective are referred to as

adaptive cultures.

Which of the following is an example of how managers can increase the degree of responsibility workers have over their jobs?

allowing workers to monitor and measure their own performance

Jose likes working at the A1A Body Shop because his manager respects him and trusts his ability to make good decisions. When assigned a job, Jose decides how to complete the body repair tasks. Jose has

autonomy

Which of the following organizing choices are managers most likely to make to obtain scarce resources under a rapidly changing external environment?

create an entrepreneurial culture

Organizational _______ is the shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals.

culture

Giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources is referred to as

decentralizing authority.

Task significance refers to the

degree to which a worker feels his or her job is meaningful because of its effect on people inside the organization or on people outside the organization.

Gabriela is a manager at a restaurant that just started offering drive-through pickup for its customers. While many people enjoy eating meals at the restaurant, the drive-through business has been growing quickly. Gabriela is deciding how to divide specific tasks among her employees to become more efficient. Gabriela is changing the

division of labor

The result of the job design process is a(n)

division of labor among employees

Managers increase coordination among functions and divisions by

establishing liaison roles.

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

functional structure

RST Consulting has offices in different locations around the country. Each division is self-contained and caters to the needs of the specific region in which it is located. This is an example of a ______ structure.

geographic

A cross-functional team refers to a(n)

group of managers brought together from different departments to perform organizational tasks.

The reasoning behind the concept of job enrichment is that

increasing workers' responsibility increases their involvement in their jobs.

A(n) _____ culture develops an emphasis on close supervision and hierarchical authority.

inert

In which of the following cultures are employees content to be told what to do and have little incentive or motivation to perform beyond minimum work requirements?

inert culture

A large organization recently adopted a divisional structure, and there are a number of divisions in the organization. To increase communication and coordination between divisions, the top managers should use

integrating roles

Kevin noticed that Derek, an automotive technician at his repair shop, was getting bored of repeatedly performing the lone task of changing oil, so Kevin assigned him the additional duty of fixing tires. This is an example of

job enlargement.

Aidan is a software developer for TechControl, Inc. His manager encouraged him to enroll in a course to develop some new skills. After Aidan completed the course, he worked with a coworker and improved on of the company's new software applications. This is an example of

job enrichment.

A _____ strategy that is aimed at driving down expenditures in all functions usually fares best in a more _____ structure with more conservative norms.

low-cost; formal

The CEO of BigBen Suppliers, Inc. organized the divisions in his organization according to the customers they serve. The BigBen organization is using the _____ structure.

market

When managers organize divisions based solely on the type of customer they focus on, they adopt a

market structure.

At the Highway Department, Dev is assigned to a team to develop a new Route 70 river bridge. Dev reports to both the Engineering Manager and the Route 70 Project Manager. The Highway Department is utilizing a ________ structure.

matrix

In which of the following types of organizational structures are employees referred to as two-boss employees?

matrix structure

Which of the following structures is the most flexible?

matrix structure

Even though he is nonmanagerial employee, Jason is responsible for making important decisions about using organizational resources. When he is struggling to make a decision, Jason goes to a manager for advice. This is an example of

minimum chain of command

Louis works for a large utility company, and he is responsible for managing the company's payroll. Louis's position in the company is referred to as a(n) _________ manager.

staff

A committee of managers from different functions or divisions, or a ________, meet to solve a specific, mutual problem.

task force

The more complicated the technology that an organization uses,

the greater is the need for a flexible structure

The greater the level of uncertainty in an organization's environment,

the more complex its strategy and technology

Task variety refers to

the number of new or unexpected problems that a person or function encounters in performing jobs

The CEO at Winton Manufacturing, Inc. has asked the top managers to redesign their organizational architecture to reduce the number of managers. This is an example of

the principle of minimum chain of command.

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?

those who are responsible for their work outcomes

What is the goal behind creating a divisional structure in an organization?

to create smaller, more manageable units within the organization

Which of the following organizing choices are managers most likely to make if the external environment is stable and resources are readily available?

use detailed rules, SOPs, and restrictive norms to govern employees' activities