Chapter 10 Change Management Perspectives

A true statement about John Kotter's eight-stage model of transformation change is that

it is based on Lewin's model of change

The image of change management that underpins the change management approaches associated with the work of large consulting companies is the _____ image.

Director

Stage models of change management are criticized on the grounds of their _____.

Disregard for past events that influence current attempts toward change

They are popular among management consultancies and professional bodies According to the DICE model, what are the factors that determine if a change program will "fly or die"?

Duration Commitment Effort Integrity

Match the following stages of change (in the left column) with their descriptions (in the right column).

(1)Unfreezing: Changing attitudes by making people feel uncomfortable about the way things are because they could be improved, and so establishing the motive to change. (2)Moving: Implementing the change to move to the desired new state. (3)Refreezing: Embedding or institutionalizing the new behaviors, to prevent people from drifting back to previous ways of doing things.

Rank the following stages of John Kotter's model of transformation change in the correct order.

1) Establish a sense of urgency 2) Form a powerful guiding coalition 3) Create a vision 4) Communicate a vision 5) Empower others to act on a vision 6) Plan for and create short-term wins 7) Consolidate Gains, produce more change 8) Institutionalize new approaches

Range the following elements of the scale of change in the correct order as detailed by Stace and Dunphy (2001).

1) Fine tuning 2) Incremental adjustment 3) Modular transformation 4) Corporate transformation

Identify a true statement about Kurt Lewin's (1951) model of change.

Each stage of change requires different actions from change agents.

According to Gardini et al. (2011), change is most likely to be successful if _____.

A comprehensive procedure with specific and meaningful goals is designed for the change

What are the main elements of the ADKAR change model?

Ability Desire Awareness Knowledge Reinforcement

Arrange the following stages of the McKinsey 5A model of change in the correct order.

Aspire Assess Architect Advance

In the context of Stouten's evidence-based approach to change management, which of the following actions should a change manager take in the Diagnosis (1) step?

Collect facts regarding the nature of the problem.

According to Patrick Dawson and Andriopoulos (2017), the _____ factor refers to the past, present, and future in which an organization functions.

Context

Which of the following guidelines for managing performance relates to the aspire stage of McKinsey's 5A model of change?

Creating a long-term plan for change

True or false: Organizational change is most likely to succeed when there are a lot of policies and procedures set up.

False

An organization that uses the tell and sell style of change management is most likely to _____.

Have a high degree of control over the change process

According to Stouten et al. (2018), in which of the following steps should a change manager implement evidence-based change interventions?

Identifying solutions

A true statement about the ADKAR change model is that

It advices the change manager to concentrate on the individuals involved in and affected by the change

Identify an accurate statement about the director image of change management.

People who use this approach follow a practical, managerialist approach to achieve change.

Which of the following is true of the DICE model?

Scoring the DICE factors will determine if change is in the win zone, the worry zone, or the woe zone.

Management is most likely to have the highest degree of control over the change process if the _____ style of change management is used.

Tell

According to Patrick Dawson and Andriopoulos (2017), what are the factors that must be considered to understand change?

The past, present, and future in which a firm functions The substance of a change itself The transition process, tasks, and activities

Identify a true statement about process perspectives of change.

They advise people to focus on the wider context in which change is taking place.

An accurate statement about checklist approaches to change management is that

They are popular among management consultancies and professional bodies

Identify a characteristic of checklist approaches to change management.

They believe that the change process can be regulated by planning.

Which of the following statements are true of the stage models of change management?

They introduce a temporal dimension to change management. They can be used to complement the checklist approach to change management.

Which of the following is a criticism of the stage models of change management?

They offer "high level" guidance, leaving the change managers to determine how to apply that advice in a particular context.

According to managers, which of the following is a reason for the failure of organizational change?

diverting resources and everyone's attention away from the change

In the context of change management, _____ are most likely to argue that one has to comprehend how the substance, context, and process interact over time to produce desired outcomes in order to understand organizational change.

process perspectives

A characteristic of stage models of change management is that _____.

they suggest that change managers will have to take different actions at different steps of the process