Chapter 11

True or False? Due to the popularity of self-guided training materials and online interactive training delivery systems, the role of support specialists as trainers is likely to disappear in the next few years.

False

True or False? Effective trainers often cover bells-and-whistle features in a software package to pique trainees' interests.

False

True or False? Experienced trainers agree that most trainees learn best by watching a demonstration.

False

True or False? Training is a teaching and learning process that aims to develop conceptual understanding and long-term thinking skills.

False

Which statement accurately describe the costs associated with computer-based delivery methods?

The development cost is high, but the cost per user is low.

True or False? The best performance objective for a training session specify how well a trainee needs to be able to perform a task.

True

Which of the following skill levels deals with performing a task effectively and efficiently?

expertise

Printed materials designed to be taken away by the trainees from a training session to refresh a user's memory are called _____.

handouts, reference sheets

_____ is a skill level in which a trainee learns the basic vocabulary needed to communicate with others.

Concepts level

True or False? A first-time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material.

False

_____ is a training approach that matched the needs of each individual trainee with an information-acquisition strategy in order to achieve the most effective training results.

Learning styles

_____ materials combine text, images, animation, and sound in training delivery system.

Multimedia

True or False? One goal of end-user training is to make users as self- reliant as possible in order to reduce their need for support.

True

True or False? Trainers often discover that more short breaks during a training session are preferable to fewer long breaks.

True

In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1.) basic skills, (2.) concepts, (3.) expertise, (4.) understanding

2 - 4 - 1 - 3

Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest?

classes

Which one of the following is not a step in the training process described in this chapter?

perform

Which of the following learning methods results in the highest retention and trainee performance?

problem solve

_____ is an activity in which trainees participate in a rehearsal or practice of a simulated work environment situation.

role play, role playing

Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness?

training evaluation surveys