chapter 13 OB
which conflict resolution style is typically used by leaders when an issue is really not that important to them but is very important to the other party
accommodating
affability refers to _____
an outgoing, likeable, and interpersonally pleasant orientation, and it is represented by such constructs as extraversion, agreeableness, and positive affectivity
_____ occurs when one party wants to remain neutral or stay away from conflict to let things cool down.
avoiding
low assertiveness and low cooperation represent which style of conflict resolution
avoiding
which of the following can never really resolve a conflict?
avoiding
which style of conflict resolution is considered a lose-lose approach?
avoiding
HIGH assertiveness and HIGH cooperation represent which style of conflict resolution?
collaborating
which style of conflict resolution is considered win-win?
collaborating
which style of conflict resolution occurs when both parties work together to maximize outcomes?
collaborating
which form of conflict resolution requires the complete sharing of information by both parties, a full discussion of concerns, relatively equal power between parties, and a lot of time investment to arrive at a resolution?
collaboration
which style of conflict resolution is generally regarded as most effective?
collaboration
high assertiveness and low cooperation represent which style of conflict resolution
competing
in a conflict situation, when john attempts to get his own goals met without concern for the other party, he is utilizing which of the following conflict resolution styles?
competing
which conflict resolution style is best used in situations in which the leader knows he or she is right and a quick decision needs to be made/
competing
which conflict resolution style occurs most often when one party has high levels of organizational power and can use legitimate or coercive power to settle the conflict
competing
which style of conflict resolution is considered a win-lose approach?
competing
distributive bargaining is similar in nature to which of the following approaches to conflict resolution?
competing approach
moderate assertiveness and moderate cooperation represent which style of conflict resolution?
compromise
which form of conflict resolution is most common?
compromise
LOW assertiveness and HIGH cooperation represent which style of conflict resolution
accommodating
which of the following involves a win-lose negotiation over a "fixed-pie" of resources?
Distributive Bargaining
Meredith and sally had a major argument while designing the interiors of a restaurant. the conflict was finally settled when meredith gave in completely to sally in an unselfish manner. in this situation, meredith used the _____ style of conflict resolution
accommodating
a form of social skill that fundamentally contributes to effective environmental adaption through the capacity for self-regulation of behavior to changing demands or cues is referred to as _____.
ego resiliency
political skill has both dispositional and personal ability antecedents of which affability focuses on which elements?
extraversion, agreeableness, and positive affectivity
a competing style of conflict resolution should be used:
for issues vital to company welfare when you know you are right
_____ is aimed at accomplishing a win-win scenario by using problem solving and mutual respect to achieve an outcome that is satisfying to both parties.
integrative bargaining
political skill has both dispositional and personal ability antecedents of which control focuses on which elements?
locus of control and self-efficiacy
some employees are willing to manipulate and deceive others to acquire power. which of the following tendencies do such employees have?
machiavellian tendencies
which of the following is a personal characteristic that fosters organizational politics
need for power limited resources ambiguity in roles high performance pressure unclear performance evals
a process in which two or more independent individuals discuss and attempt to come to an agreement about their different preferences refers to:
negotiation
political skill has both dispositional and personal ability antecedents of which active influence focuses on which elements?
proactive and action-state
political skill has both dispositional and personal ability antecedents of which development experiences focuses on which elements?
role modeling and mentoring
people high in _____ demonstrate the ability to control their emotional expression, and they are capable of using these abilities effectively to create desired impressions
self-monitoring
political skill has both dispositional and personal ability antecedents of which perceptiveness focuses on which elements?
self-monitoring and conscientiousness
the tendency to observe others and accurately interpret their behavior is
social astuteness
the following are types of social skills
social intelligence emotional intelligence ego resiliency social self efficacy self-monitoring practical intelligence
_____refers to judgments of personal capability in social interactions and contexts.
social self efficacy
social intelligence refers to
the ability to understand and manage people
an accommodating conflict resolution style should be used
to build social credits for later use.
a collaborative conflict resolution style should be used in which of the following situations:
to find an integrative solution when both sets of concerns are too important to be compromised. when your objective is to learn. to merge insights of from people with different views. to gain commitment by incorporating concerns into a consensus. to work through feelings that have interfered with a relationship.
in distributive bargaining, when one person gains, the other person loses. this is also known as a
zero-sum condition
